At the Hotel Conversation: Making Complaints

[Music] at the hotel conversations part two it's 9 30 p.m the rain is raining heavily outside that makes the road flooded two wet men come into a lobby of a five-star hotel [Music] hi welcome to paradise hotel how can i help you sir hi give me the two sweet rooms have you had the reservation yet no i haven't because of the heavy rain outside we decided to stay a night here i understand let me check for a vacancy how long will you be staying sir only this night i'm really sorry sir due to this peak time of the season we only have one room left with a double bed two guys sleep in one room on one bed are you kidding me i am really sorry sir but this is the weekend and the carnival is happening so all of our rooms have been booked and used there's only one left ok let's get this straight you have no idea who you're talking to last year i spent more than eight hundred thousand dollars staying here even your hotel manager needed to welcome me when i came and now my friend and i are staying here all wet and you're saying the two of us need to share a cheap room call your manager i need to talk to him the manager has gone back home sir and because of the rain out there i'm afraid he can't meet you directly okay well give us a minute richard come here i know you're upset and feel uncomfortable sharing a room like this not just that it's cheap and i always stay in the sweet room peter or more than that okay i know but but our car is broken the road is flooded all the rooms are booked and the poor receptionist over there clearly can't do anything in this circumstance i think we either share a room or we spend a night in your broken car in the rain and i'm sure it's much more inconvenient for both of us take it easy take a room and get a shower i'm a little cold in here all right sorry for my friend's behavior we will take that room thank you sir may i have your name peter parker mr parker your room is going to be 550 per night which does not include the vit and service fee can i have your id please 350 dollars for a deluxe room for one night yes this is a five-star hotel you know i see don't worry this is my id card and you said this was a cheap room alright could you sign here please no problem do you accept the visa card sure any card stop it peter you are my guest let me do the bill here the black card thank you sir but the payment will be after you check out here's your key your room number is 713 on the 7th floor you can take the elevators over there if you need anything just dial 9 to talk to the receptionist thanks let's go richard [Music] wow it's too small come on richard it's not that bad you're killing the mood it's large enough for us look the bed is really big like king-size oh okay i'm gonna have a shower first is that all right yes go ahead in the meantime i'll look for dinner want to eat it in our room or at the restaurant [Music] our room it's a little bit late and i'm tired enough to go somewhere else okay give me something hot got it the receptionist of the paradise hotel how can i help you yes i'm the guest of 7-13 calling for dinner yes can i take your order two lobster soups one chili hot fish one bacon wrapped grouper chunks and 2 apple and pear tarts noted sir i'll contact the restaurant and serve your food after 20 minutes thanks hello hi sir i'm the receptionist of the hotel i contacted the restaurant but unfortunately the chef said that we ran out of the lobster soup and because of the weather we can't buy the ingredients at this moment could you change to another soup what a great night first the room and now is the soup what else did your hotel run out of i'm really sorry about that huh what else do you have left for the soup we still have chicken soup vegetable soup meat soup and seafood soup okay just give me two eel soups thank you sir hey i'm done you ordered dinner yet you are really quick yeah i've just done it also yeah i have a little cold here so don't want to stay in there for long okay i think i had better have a shower now who's there i'm a restaurant waiter sir i'm serving you the dinner ah come on in that's really quick where should i put the dishes just at the desk right next to the window okay sir just give me three minutes for setting up [Music] all done sir after you finish your meal just dial nine for the receptionist and then she'll call us to clean up thanks here's your tip thank you sir if you have any problem just call us i will have a nice dinner sir thanks hey richard have you done it you've been there for nearly 30 minutes gonna the food is ready come out quickly while it's still hot okay okay i'm coming richard come here god you've been in there for so long i'm starving uh you can have it first don't need to wait for me who did that okay let's have the meal wow the food is really great i really love it yeah they are a five-star hotel the food needs to be good but not for the shampoo and shower gel in the bathroom ugh the sweet room must be lots better and they ran out of lobster soup at the time so i had to order the eel soup instead what a bad service i'll complain to the manager tomorrow that's enough for the complaining richard i think all the services are really good and also the attitude of the staff here you don't need to be so hard on them like that want to drink something we have beer coke and juice to drink god that's all they have what a poor choice richard choose one give me beer it's a tiring day here you are drink it and forget what makes you angry okay huh okay [Music] you

Channel: English Speaking Course

Views: 2,054,932

Keywords: english speaking course, at the hotel, hotel english, at the hotel english conversation, english conversation at the hotel, making complaints, english conversation practice, english speaking practice, learn english speaking quickly, learn english speaking everyday, learn english speaking practice, english listening conversation, english listening and speaking, english listening and speaking practice, learn english conversation youtube, learn english

Id: zhXUtV3IOcc

Length: 11min 10sec (670 seconds)

Published: Thu Nov 11 2021