[music] Marcantel: Welcome to
the penitentiary of New Mexico. Here we house the
predators of society. Tyler: This is considered
contraband cause it could be used to kill somebody. It's like a cheese grater,
you slide that across somebody's throat... Aaron: We deal with the worst
so we prepare them for the worst. Cadet: God! Aaron: Why aren't you in step? Montoya: I was going to UNM and
then I couldn't afford to go the next semester. Ariel: [moans] My
brother applied here and he kept telling me
how great it was. Aaron: Ms. Montoya, you need
to cover that elbow or you're gonna fail. Aaron: she's question
mark to me right now. She's very small
statured, very timid. Montoya: Being a girl and
smaller than most of the inmates, its definitely
a little intimidating. Tyler: I don't know when you
guys walk in if you're scared. I know I am. A lot of these inmates
they probably had very bad childhoods like I did. And I could be on the inside of
the bars instead of standing on the outside going
home every day. Inmate: Let's get one thing
straight, they just work here. This is our house. Martinez: We have rookies that
come in that want to be super cops and that doesn't
fly in here. Carlos: Neal Garcia is smoking
and he taunts me like crazy, bro. Neal: You ain't gonna
find the lighter Rivera. Carlos: [beep] Carlos: This inmate is one of
my troublemakers in this pod. Actually the biggest one. Neal: I'm [beep] tired of you. I am. So yeah, I'm [beep] fed up. Aaron: Everyday they're faced
with life and death situations Neal: [beep] you. Aaron: And they have
to ask themselves, is this job worth it? Officer: All right guys, back to
your unit! Toovey: Respect
amongst inmates is paramount. It's all they have. Gingerbread man: at the
end of the day we all men. You can't talk to a
grown man like no kid. You treat a man how
you want to be treated. Doporto: If you want
respect, you gotta, you gotta give respect. Aaron: When you show up, you
need to earn the respects of the inmates. Inmates know who you are. Inmates know your job. Inmate: I can respect a
consistent cop more than I can respect a dude that tries to be
cool and will bust you the next minute for little [beep]. Gingerbread man: We're
convicts, we got our own rules like they got they own rules. You know what I mean? Inmate: If you want to go and
treat us like we're the scums of the earth, I'm gonna show
you that you're the scum of the earth. Aaron: For rookie Officers it's
even harder to gain respect. It takes a long time. And if at any point they
lose that respect, it's almost impossible
to gain it back. Neal: I'm tired of
being [beep]ed with. I'm tired of it, I'm
[beep] tired of it. I don't [beep] like you. So yeah I'm [beep]fed up. Female CO: Go sit on
that table over there. Neal: No and you
told me to come back. Female CO: Go sit on
that table over there. Go sit down. Carlos: Huh? Inmate: What's the matter? Carlos: No... Carlos: I don't, I
don't let Neal get to me. He just needs to act
his age sometimes. Carlos: No, I'm okay. Not even, not even
worrying about it. Aaron: A lot of inmates
consider this facility their home. It's very hard for a rookie
Officer to understand that. Carlos: You do ask yourself,
'is this what I wanna do for the rest of my life is to be
threatened, or even killed?' Carlos: I have a lot of respect
for everybody that stays, especially for the
20, 25, 30 years. Those guys, those veterans,
they're true warriors. [metal door clanking] Putting their lives at risk
to try to feed their families. I'm grateful for
them hiring me, I'm grateful for them putting
me through their academy. In the end, I just
decided it wasn't for me. Neal: You know what? I was a sly [beep] cause ya'll couldn't catch me for [beep]. Officer: 703 to level 2 control. Carlos: Nah. [over radio]
A dorm B dorm, give em last call
med light, last call med light. Ariel: Trying to find a
key for the A-dorm sign, but it says they're both out. So I'm going to be key-less Ariel: I think you do have
to be a little crazy to want to work in a prison. Aaron: Shake, shake, shake,
shake! Do the shake! Do the shake! Disengage, disengage! Ariel: I started
working at enterprise. And it was an okay job but I
was just barely making ends meet. My brother started working here
and I got kind of interested and decided to apply. Ariel: I was a little freaked
out when I heard Carlos quit. Knowing I had the same
post as him kind of scared me
a little bit. I didn't know if the inmates
were going to pick on me like they did with him. So I am a little nervous. Aaron: I remember the first day
I started even with my personal stature. I mean it's scary. I think she's going to be a
little bit overwhelmed at first. Aaron: And that's
the whole brotherhood, sisterhood of this, where
people come here and they'll support her. Brayman: He likes to go
from unit to unit. Unit 1, unit 2, unit 3. There's different cameras that
show different angles in each unit. We rely on them quite a bit
because there are so many inmates to one area. Ariel: Do you usually do
a shakedown every day? Brayman: Yeah I usually do 6. Ariel: 6?
Damn. Ariel: There's a lot to do here
and you just always have to be on your feet. [music] Keith: Level 6 is the hardest
unit to work in. I have to escort
murderers, rapists, gang members. The second I take
them out of their cell, it actually gives
you the chills. Keith: We have so many people
come through this academy where they make it a
day, a week, a month, 3 months, 6 months. For me as an Officer,
hitting my one year, that drive is going
to be even better. Keith: Always remember, put the
bigger number on the top and put the small on the
bottom subtract it. And that'll tell you,
yes it's take away. Inmate: That'll give me
the answer right there? Keith: That'll give you
the answer. Keith: I've been around not long
enough but long enough to actually know how to talk to
these inmates which ones you can joke with, which
ones you can't. Keith: You doing
alright in there? Keith: Yeah I know you just
need to stay out of trouble so you can make it home. Right? Martinez: Like the other day,
I was kind of frustrated and I was pissed off about some
personal issues and he came through and was
like 'are you alright, you know if you need
someone to talk to Martinez, I'm right here. Keith: My job is not to judge
what they've done cause they've been judged. My job is to take care of
them and to make sure that they stay alive. Make sure that they're healthy
and make sure that they have everything that they need. Cordova: I don't
want to look mean, I'm a nice guy. Cordova: Some people try
corrections and its just not for them. Aaron: Let's go, let's go! Cordova: But some of us
just have that drive for that adrenaline rush. Aaron: Let's go Cordova! Cordova: We run towards the
sirens rather than away from it. Aaron: Come on, let's go! Cordova: We're
comfortable with it. Breaking up a fight, getting
into a fight becomes just as normal as brushing your
teeth, eating breakfast. Cordova: Just graduated the
academy and my new post is level 2 so it's the
minimal restrict unit. It's pretty much just
like a huge dormitory. Each one having about
anywhere from 45 to 50 inmates. Cordova: Ramos, your hat sir. Cordova: it's kind of like
parenting 150 kids that don't like to listen. Cordova: I've told
you like 5 times. You have a short memory
smoking all that [beep]? Cordova: Right now, day one,
there's no respect from them. Cordova: Cause I missed
you guys. Cordova: I still gotta give
them respect even through they don't respect me cause that's
my job but they're not gonna respect me period because
I'm new and they don't know anything about me so like this
little guy right here. Hey! Inmate: What up? Cordova: Hat off bro. Cordova: See what I mean? They're gonna test me,
they're gonna push my buttons. Cordova: You guys could say all
day 'the other CO doesn't do that, the other CO doesn't
do this.' I'm not that CO. I'm not afraid of anybody here. I mean I'll do what I
have to do, man. Inmate: You know what
I'm saying? Cordova: I'll ask nicely
only several times, man. After that I'm going,
I'm gonna get loco, I'm sorry it's who I am, man. Aaron: A lot of rookies,
they want to demand respect. They have a hard time at it. You can be demanding but
you can be demanding in a respectful manner and
good correctional Officers, they learn that real quick. Andrew: I am Officer
Cordova so I do it my way. I went to Albuquerque High. It's not a bad school but I
kinda would hang out with a lot of dudes that were thugged out. I was kind of a troublemaker
you know getting into fights and stuff. I never was actually
was in a gang, but a lot of my friends were. As soon as I got
into corrections, I started seeing it
from the other side. Just kinda started thinking
like wow like there are so many things I could've done to
end up where these guys are. Cordova: Right now, I'm
just doing a shakedown, just looking for any
type of contraband, anything that's not
supposed to be here. Inmate: Hey could you not put
my [beep] pillow on the floor? Cordova: You have two,
why do you have two? Inmate: One for my back. Cordova: You have
a medical slip? Inmate: Yeah. Cordova: Let me see it. ! Francisco: Taking the laundry
down to the laundry aisle. Alright, normally, a rookie
would have to do all the [beep] jobs and take the
laundry and what not, but me and my partner are
pretty fair so we take turns on all this chores and
stuff, oh my God, what is with this thing? God! Officer: Francisco Villicana
[cheering] Aaron: Francisco Villicana. Educated. At first I took him to
be a little bit snobbish. Marcantel: Did you
bring your fan club? Francisco: Little bit.
Thank you sir. Marcantel:
Congratulations brother. Be safe, God bless you. Aaron: After
getting to know him, I think he's going to
do great at the job. Francisco: I was
born in Los Angeles, California and I'm 21. I have a girlfriend
she's in Oregon. She had our first baby. I haven't met my child yet
so it's just kind of nerve wracking. This job offers great
benefits, great health care, the salary's really
really decent and, yeah, now I'll be able to
support them off of this. Francisco: I'm pretty nervous. I got assigned to the Level 5. I haven't really been
around inmates too much. That's the place
they call gangland. Aaron: The Level 5 facility
is one of the most dangerous facilities that we
have in New Mexico. The inmates that are
incarcerated there are all gang-related. [music] Francisco: Every inmates only
allowed a certain amount of hygiene. It has to be visible
to us at all times. Everything these guys have
has to be accounted for because they'll make a weapon
out of anything. Francisco: Hey, you ready? Isaac Montoya: Get the
[beep] out of here ese. Francisco: Unfortunately. Montoya: [laughs] Francisco: I'm pretty nervous. You know where you are,
you know you're dealing with maniacs so you have to be
ready for the unexpected. I just need to remember back
to my training and deal with it like instructor Bell told us. Aaron: What's the
proper escort position? Inmates walking. Let him know you're the boss. You got him. You're not gonna
take him on a date. You're there to do
a job and go home. The back of your hair
will stand up sometimes. Watch out. Francisco: I get paid to make
sure nothing bad happens to you guys. Inmate: They're bringing these
new rookies straight out of high school. Their heads blow up so big that
they think they could sit here and tell us what to do. Tyler: You want
to roll through? Tyler: Might have one of you
guys come in with me and two of you guys, you know? And keep the rest underneath. Producer: Okay. Tyler: Just for your guys'
safety because I don't know how they're going
to react. Tyler: 5 gate tower! [radio]
-Can I get him an ID made? Tyler: Depending on how
the inmates are acting towards me, it's how I
act towards them. They show me respect
I'll show them respect. If they're being [beep] and
you're trying to show respect, you're not going
to get anywhere. You have to tell them "hey,
this is how it's going to go, this is how it's
going to be done, it's going to be done
this way right now." [radio chatter] Tyler: Pull your hat up
a little. Tyler: Pull your hat up! Tyler: Foster, pull your hat up! Tyler: I always like to see
their eyes and some of their forehead so I have
them lift their hats, hold their beanies up so I can
see their eyes and their face. Tyler: pull your hat
up above your eyes. There you go. Tyler: I feel like it's a
security threat to have them down. So what if he got beat up? He's bleeding out of his brain? But I didn't check
him before he went out. You know what I mean? It's on me. Inmate: An older cop don't
care about the little [beep]. The rookies do, they
care about everything. It's the difference between
doing your job and overdoing your job. Cordova: I don't trust
any of these guys, I don't care how
petty their crimes are. I don't trust any of them. Cordova: I've always got
that mean old mad dog look, Cordova: Count
time, count time. Cordova: Whenever we
do a census count, it's just pretty much to
ensure that nobody has escaped. We have had level 2
inmates try to escape before. Inmate: Inmate 6123C. Cordova: Hey. Cordova: No,
you're just renting. I'll be here even
when you're gone man. My house. Cordova: The smell, when these
[beep] are smoking so I'm gonna go tear up some major
[beep] in a little bit. Cordova: 'Cause you're smoking. Not you. I said whoever's doing it is
an [beep] so if its not you, don't worry about it. Cordova: Yeah? Cordova: Just pat
you real quick. Thank you. Gotta pat you guys real
quick, and then check the area. Cordova: You can tell some
people try to cover their anger with humor. Inmate: Man, you rolling
through and you smell a little bit of cigarette smoke or
something and everybody's kicking back and relaxing. Keep moving man,
let some stuff go. Pick and choose your battles. Cordova: You wanna
be next or what? [beep], Gostol. Inmate: I'm not disrespecting
you so don't [beep] call me a Gostol, I've never
disrespected you. Cordova: What like making
little comments? You don't need to do that dude. Inmate: I don't disrespect
you so don't disrespect me. Cordova: He probably got upset
because I called him a Gostol. Some people laugh about it some
get upset and find it as like a way of disrespect. Well whenever I'm doing
something and they're being a smart ass well that's
disrespectful to me. I don't sit there and do
the same thing to them. Unless they do it
first then yeah, I'll go ahead and give
them what they give to me. Inmate: Ha, ha, ha. Cordova: He, he he, Gostol! Francisco: I get paid to make
sure nothing bad happens to you guys. [MUSIC] Francisco: Not supposed to have
anything on the wall. Francisco: [beep]. What the [beep] is this? Smells like [beep]. [beep][beep]. He said he has no hygiene. It's not what I'm
finding in here. Francisco: he
supposed to have this [beep]? Francisco: He has
bars of soap, shampoo, a bunch of [beep]
that he was lying about. Why should I do anything
for you if you're just gonna [beep] and pull
me on a little leash. Francisco: I don't
care if I'm a rookie. These guys better give me
the respect I do deserve. [music] Keith: We have to give
an inmate today some news about his property
that's missing. Ordonez: I'm a psychotic. I would attack certain
people and next thing you know, you're all full of blood. And um, you know, you
don't even have a reason why. Just a sick person. Keith: We were told that his
property would be on the next transport and it
never showed up. Ordonez: I have some things
that you know make time a little easier and stuff. I got a radio that makes
me feel better you know. I got some bowls that I save my
food in and I'm sitting up in a cell with nothing and stuff. Doesn't look too good you know? Keith: The property that
they have is all that they own. Everything fits
in a plastic bag. And so that is their life. Keith: T-Pod! Keith: So now, having to
give him the bad news. It's actually kind of a bad
moment because he's a very volatile inmate. There's a chance
he's gonna go off. Keith: Yeah I'm here for you. Alright well, now when it
comes to your property already. We haven't heard
anything about your property. The soonest that we're gonna
know anything and the soonest that the next transport
is supposed to come in... Ordonez: That [beep]
not gonna get here dog, they told me they were gonna
do that [beep] on purpose. Keith: Well you
know all of our... Ordonez: Shut the
[beep] up bitch! Keith: If the transport
comes and it's not in there, I will personally
come to your door. Ordonez; Nah I don't
wanna hear it bro. if they don't bring me my
[beep] by today I'm gonna do something. Ordonez: Makes me
feel real angry. Makes me feel like rebelling. Like, I don't know if it's that
predator-prey type of stuff. [music] Ariel: Get back to your unit. Inmate: Huh? Ariel: Get back to your unit. Ariel: No. Ariel: For what? Inmate: Huh? Ariel: For what? Ariel: About what? Ariel: Um, some are, but some
are just mad because they just want to be out and about
and talk to each other. It's pretty annoying. Inmate: We're not used to the
soft kind of voice like that. People kind of
turn around and look. It brought everybody's attention
to the door like, 'who is that?' Inmate: I sound like you
when I'm on helium. Ariel: That's mean. Aaron: She's very small
statured, very quiet, comes off as very timid. Ariel: If you guys
aren't showering go back. Aaron: This is
something very new for her, she's vey young, 20 years old,
so this is the first time that she's had to endure
anything like this. Ariel: hmmm Ariel: You all do. [music] Cordova: I mean all I ask
is that just keep my
[beep] hallway cleared. Is that hard? [Inmate rapping] Cordova: Over at a
level Inmate: Yeah PNM live
baby you know! Cordova: Clear it out! Cordova: I'm going to
snatch this [beep] up! I already got approval to lock
all these [beep] doors down if you don't clear
this [beep] hallway. Clear it out! Cordova: They're supposed
to be out of the hallways, they're not supposed
to be out talking, other than using
restrooms or taking a shower. Cordova: you'll be able to
see it on TV. [Inmates yelling] Cordova: You know the rules,
dude clear the hallway! Clear the [beep] hallway. I asked you nicely twice, after that I'm going to [beep]
raise my voice. So get the [beep] out of here. Inmate: [beep] you. Cordova: [beep] you! You ain't hard mother
[beep] don't blow up. Cordova: He's just upset
because I called him out, yelled at him. Probably embarrassed him in
front of his pears but this is prison. There's rules that need
to be followed. Cordova: Take off the badge? Let's go, let's go talk. Montoya: I'm on the phone. Cordova: Get off
your phone call. Montoya: I'm on the phone Cordova: Get off
your phone call. Montoya: don't [beep] hang up.. Cordova: Get off
your phone call. Montoya: I'm telling you,
don't [beep] hang up.... Cordova: This is your Montoya: Don't [beep] hang up Montoya; I'm gonna... Montoya: Don't hang up my
phone call. Cordova: Get off your phone. Montoya: Don't [beep] hang up my
phone call Get off your phone. Montoya: I swear to god, if you
hang up my [beep] phone call its gonna be on. Cordova: What are
you going to do? Montoya: I ain't [beep]
playing eh. Cordova: Get off
your [beep] phone! Montoya: [beep]
you, bitch. Cordova: Get off
your phone. Montoya: [beep]
you, bitch. Cordova: Get off
your [beep] phone. Cordova: What are
you gonna do? Cordova: What are you gonna do?
Let's go! Cordova: Get off
your [beep] phone. Cordova: Get off
your phone. Cordova: Get off
your [beep] phone. Cordova: Get off
your [beep] phone . Cordova: Get off
your [beep] phone. Cordova: Get off
your [beep] phone. Let's go, outside
right now. Let's go outside,
let's go outside, let's go talk, let's go. Cordova: Let's go,
let's go, Go outside now. Cordova: Go outside,
go outside right now. Go outside right now. Cordova: Go outside. Inmate: Just chill out
man, just chill out. Cordova: I've talked
to you several times, I've talked to
you several times. I'm talking to you. Montoya: Tell him to chill out. He's in my face
disrespecting me. I show you guys nothing but
the utmost [beep] respect. You guys never had a problem
with me and when he's trying to talk to me like I'm a
[beep] child molester, I ain't a [beep] punk. Cordova: No, when I
gotta tell you over, I'm not talking to
you like that at all. Montoya: Call my county and
see what the [beep] I'm about. They'll tell you, you
know what I'm saying? Cordova: it don't matter dude,
I told him to come talk to me man. It don't matter. Inmate: Thats his family on the
phone that he's talking to We pay for the [beep]. Cordova: Well that sucks. [music] Cordova: Let's clear it out! Cordova: What? Cordova: [beep]
you, come on out here. You want respect,
give us respect. You're a rookie ese. Cordova: I talk to people
with respect Cordova: I'm waiting
for you, finish up. [Inmates laughing]
Cordova: Finish up. Inmate: The guy, you know, I
mean I don't know if he's just doing this for fun
or just trying to make a career out of it. If he's trying to
make a career out of it, it's going down the
drain immediately. Inmate: You
obviously have
no skills Cordova: No whatsoever in
handling inmates. I'm going to talk
to your superior, I don't have to talk to you. Cordova: Yeah you do. Inmate: I've been
doing this for 6 years, I know... LT: Hey, clear the
hallways. Inmate: This guy's got everybody
all worked up for nothing, for nothing, all it is... Cordova: Because I'm
doing my job dude? If someone's being
disrespectful to you, how many times are
you gonna take it? Cordova: Exactly, Cordova: I'm giving
you guys like 3 or 4. It was wrong of me for
cussing, I'll admit that, but you know what? I'm sorry that I'm not one of
these officers that you're just gonna punk and talk [beep] to. I am not, you
got the wrong guy. Inmate: So where we
going with this LT? LT: look all I'm saying is be
a little bit more respectful. Granted that he's new, or
he's been here 20 years. Inmate: Mhmm Cordova: To them, respect is a
different thing. They want someone to kiss their
butt and that's just not me. Cordova: I'm just trying to
keep the hallways clear man and they were like 'well you need
to f[beep]learn how to talk to people' and I was like 'dude,
I'm only going to talk to you nicely 3 or 4
times, after that, I'm going to get pissed off. LT: There are certain
things that we can't do here. You just have to kind
of watch what we say. They think that you don't know
what you're doing and all it is is because they see you as new. They don't like the fact that
you're more authoritive and you're doing your job. They don't like that. Cordova: Well that's cause
they're not used to it man. LT: Exactly,
that's what I'm saying. Take a step back. Be a little bit
more respectful. Cordova: Yes sir. Cordova: Lieutenant Rodriguez
did tell that I was a little aggressive with the inmates so
I'll make a couple of changes Cordova whispers: [beep]. Aaron: Prison is a testosterone
filled environment. [inmates yelling] You know, you're
walking into war everyday. The most important aspect of
the job is going home every night. Tyler: In. Aaron: The best way to ensure
that is to respect the inmates like human beings Tyler: You okay? Tyler: Do you need
to go see medical? Tyler: I was doing my security
check and he was shaking real bad and noticed when I walked
in that something's wrong. Tyler: 5 Rover to medical. I have a 15. He has seizures and
he's shaking real bad. He doesn't feel good. I need to take him
over there to get seen. Tyler: I'll push you. You're not feeling a
seizure or anything coming on? Inmate: Not yet. Tyler: There's no reason to
disrespect them because they're inside of a prison facility. It comes back to
point number 1. They are human. Tyler: I'm afraid he's
gonna have a seizure. Nurse: What seems
to be the problem? Inmate: I've been
having trouble this morning. My chest was hurting too and
then all of a sudden I started getting the shakes real bad. Tyler: He seems to be okay now. They got him figured out. Tyler: You doing better? A little bit better? Tyler: Their lives are
in our hands. If they pass away it's on us. It can be my job, my
livelihood so you gotta take these things seriously. Tyler: If you have
anymore problems, just let us know. We'll be there. [music] Francisco: For what? Francisco: You
already have hygiene. Francisco: That's
not what I saw. Francisco: I saw an
entire bag full of stuff. Montoya: Huh? Francisco: I saw an
entire bag full of stuff. Francisco: You
said you had nothing, that was something. Francisco: Well we already
called the property Officer but you do have property. Francisco: How so? Francisco: He basically,
uh, thought I was being disrespectful and he
kind of got irritated. Francisco: No, no, no, no. Francisco: I don't appreciate
being lied to and you didn't have anything and
you do have something. Francisco: You said you
have absolutely nothing. That's something. Francisco: He said
I'm disrespecting him, I find it disrespectful that he
had to lie about something like that. Francisco: Close four! Francisco: You do have hygiene. Where's your bag? That's not your bag. Francisco:
Where's the black bag, where's the black bag? Where's the black bag? Francisco: You said
you didn't have soap, you said you
didn't have shampoo, you said you didn't
have all those stuff. That's basic hygiene. [radio chatter] Francisco: There's soap? You have three things
of soap, that's hygiene. Francisco: you can use
soap to wash your head. Francisco: Keep talking like
that you're not going to get [beep]. Francisco: He decided to
talk to my partner because apparently I was being a
disrespectful smart ass Montoya: Hey I don't need to
talk to you I'm talking to him. Francisco: He's my partner. e. CO: Get the cameras out of here. Francisco: huh? CO: Get the cameras out of here. Inmate: I smell
better and stuff you know? Keith: Yup Keith: Being a rookie here, it
is really hard. There's no do
over in this place. It is live or die. These guys are the
worst of the worst. They will attack an Officer,
they'll attack a civilian, they'll attack anybody. It's just depending on their
mood and who they are at that time. Ordonez: I don't
wanna hear it bro. If they don't bring me my
[beep] by today I'm going to do something. Keith: What's up Sarge? Sarge: Ordonez's
property just got here. Just let him know that the
radio and the headset did not have his PNM number so that's
why we took it away. Keith: Is this the radio
that's in question? Bush: Yup. 6-0, yeah. Other than that, everything
else that was supposed to be in there is in there? Bush: Good luck because I know
that he's going to go off, so... Keith: Yup. [Music] Tyler: Pull your hat
up! Tyler: Foster, pull your hat up! There you go. Tyler: I always try and treat
the inmates like human beings but they have to act
like human beings. Tyler: Hey Foster,
I told you earlier, pull your beanie up. Stop. Foster! Hey. Officer: Foster ... Tyler: Take your beanie off. Tyler: Between authority and
respect there's a fine line. If you use too much authority. They will be mad, they will be
furious and they will want to kick your ass! Tyler: I told you to
take it off and lift it up, take the beanie. I'm just, I'm gonna take it. Foster take your beanie off. Tyler: It ain't cold out here! Tyler: Take your beanie off. Tyler: You want me to call? I told you to take it off
and lift it up. Tyler: Hey! Take the beanie! Tyler: I'm still pretty new to
this so most of them don't give me the respect I deserve. I get pretty aggravated
cause this is my job, this is what I do for a living
and they better damn well listen to me cause
if they don't, I'll write them up all day. Tyler: My hand doesn't get
sore from writing people up, you know. I'll write them up
one after another, one after another, one after
another till it clicks in their head. CO: Get the cameras out of here. Francisco: huh? CO: Get the cameras out of here. Officer 2: Yeah, but the thing
is when we were looking in your cell we did find
some shampoos in there, Francisco: It's kind of
frustrating that this guy won't respect me just due to
the fact that I'm a rookie. I went through the
academy, I learned the ropes. So I do deserve any respect
that the veteran would get. Francisco: He basically thought
I was being disrespectful. But I'm not going to have them
disrespect me and then have them expect that I'm just
going to sit there and take it. I stood my ground. I wasn't going to bend my back
for him if he was going to talk to me like that. Keith: What's up Sarge? Sarge: Ordonez's
property just got here. Just let him know that the
radio and the headset did not have his PNM number so that's
why we took it away. Keith: We were able to give
him his property, his radio however come
to find out wasn't his. Quite honestly I don't know
what we're going to walk into. We could walk into a storm. Keith: T-Pod! Keith: Ordonez is a
convicted murderer. His property was unfairly lost. If I don't treat him like
a person and give him some respect to try and find it
things will go really bad. Keith: It's all you baby Ordonez: Yeah Keith: The good news is, we've
got 99.9% of your property. Ordonez: What happened there? Keith: The radio that you had
in there does not have your NMCD number on it. Ordonez: I don't
wanna [beep]hear it. I'm gonna do something. His property was unfairly lost. If I don't treat him like
a person and give him some respect to try and find it
things will go really bad. Keith: It's all you baby. Keith: The good news is, we've
got 99.9% of your property. Ordonez: What happened there? Keith: The radio that you had
in there does not have your NMCD number on it. Ordonez: That's the one they
gave me over there because they lost mine so I took it. Keith: I will tell them that. As of right now, we can't
actually give it to you. Ordonez: That was
the deal though. Keith: We didn't make the deal
here so... Ordonez: Nah that's a
bunch of [beep]. I don't want to [beep] hear it, you told me you were going
to work with me and now... Keith: No, I told you I
was going to do my best k? Ordonez: I need an
attending down here, I'm gonna [beep], I'm
gonna do something! You can pull some
strings and get me a walkman, bro. Keith: I will try. Ok I will get sergeant to call
over there and see what he can find out. So I just wanted to
tell you man to man, face to face, not
through the window, but just like this. So I'm being
straight up with you okay? Ordonez: Cool, bro thank you. Keith: Alrighty. Keith: That
actually went rather well. He didn't go off, he
seemed pretty happy. You always got to be firm, fair
and consistent with them so that goes back to
the whole respect. If you show them
respect they leave you alone. Producer: What about this guy? Ordonez: This guy, I
think he's alright man, he got my property for me
and you know I respect him. He's pretty cool with me, you
know I wouldn't attack him. Keith: You mess with them then
only god knows what can happen. Andrew: Since my last shift,
I've had a little bit of time to think of you know
how things went down. Cordova: Get the
[beep] out of here! Inmate: [BEEP] you! Cordova: [BEEP] you! Inmate: [BEEP] you! Cordova: You're ain't hard,
[beep], don't blow up. Inmate: He was real
disrespectful last night, you know. how he was talking to
some of the inmates. In level 6 he'd would have
got his [beep] handed to him. Straight up. Cordova: Off. Cordova: You could tell just
the attitude I'm getting from some of the people there's
still a lot of tension right now. LT: These guys are
still a little upset. I'm going to
support you 100 percent. But now it's time
to take a step back. Cordova: I'm going to apologize
as far as my language goes because that was
unprofessional on my part. Cordova: I mean I'm
pulling people aside and like apologizing to them and [beep]. As far as language and
how I went about it. I'm still gonna do my job man
and you still need to put a shirt on when you come
out you know what I mean? Cordova: Like for whatever
happened yesterday I'm going to apologize for the [beep]
that I was wrong for, I'm going to man up and do that
[beep] because it's only right. Inmate: Yeah, alright Cordova: that's it. Cordova: I'll see where things
go from there I mean it could go either way,
go any which way, any direction. Inmate: He's a chump Inmate 2: He's a chump? Keith: Respect. In this place, it's
all about respect. If you don't give
these inmates respect, if you don't give
them what they deserve, bad things can happen. Inmate: The good Officers, the
one that does his job and don't yell at people and talks
to people as a human being. Ariel: Thank you thank you. Inmate: You're welcome. Inmate: In prison,
it's everything. Respect and your word, those
are the two biggest things. Tyler: The first lesson that
I learned in the facility, was respect. Cordova: Not only respecting
your fellow Officers, not only respecting your staff,
but respecting the inmates. Tyler: Without respect
inside of this facility, you're either going to
get disrespected assaulted, or people are going
to run all over you. Cordova: You disrespect
them you cross lines, you break some of the rules
behind bars you then could end up, you know, dead. Aaron: Day one is big. Setting that tone of
who you are as a person, how you handle yourself,
your command presence. Inmates look at that. And that all sets a tone. Keith: At the end of the
day respect is your life. Respect is what keeps you safe. Respect is what makes an inmate
want to listen to you and not give you any hassles. It's about the care that you
have to take to make sure you go home at the end of the day. [music] Montoya: Hey, this is
the gangster unit right here. Aaron: We house SNM, the
Burquenos, the Surenos, Martinez: We govern ourselves. You hit me, my brother's
gonna kill all you guys. Decarlo: You don't come up to
me acting like you know me. I'll beat him up just for show. Keith: I got a call to go help
out STIU, our gang unit here. CO: Are you mic'd up? Keith: I can shut it off. Keith: Number 1 most important
part about prison gangs is... Francisco: P-pod! Keith: ...mess with them and
only God knows what can happen.
