[MUSIC] SPEAKER 1:
Please welcome Executive Vice President, Experiences and
Devices, Rajesh Jha. RAJESH JHA:
Thank you. It's fantastic to be here at Ignite
with you all. In my over 30 years
at Microsoft, I've had the privilege to work on building some of the most amazing
products and services. Across all that time, working on Office, working
on our on-premises servers, and leading our move to the
Cloud with Microsoft 365, I've never been more excited or optimistic for
what we can do. Grounded in our mission as
we enter a new age of AI, that will fundamentally
transform productivity for
every individual, every organization,
industry on earth. It is incredibly exciting. Now, you heard Satya talk
about the Copilot stack, the AI architecture
of the future. Now, we are focused on
bringing that AI stack to Microsoft products that
hundreds of millions of people use every single day. Now, when I started
in the industry three decades ago, that
was a long time ago, graphical user interface
was democratizing computing by making it accessible to people
around the globe. Millions and millions of people started to be
able to use computing. AI is even more accessible
and it's even more powerful. Working with you, we can transform the way work
is done in society, letting people use natural
language to do their work. The Copilot for Microsoft 365, it's a complete system. Of course, at its heart, there are some of the most
powerful models outside, delivered out of
Azure OpenAI with a full safety delivered
to the Azure Cloud. But more than that, it's about grounding this AI in
the user's context. What do they work on?
Who do they work with? Their meetings,
their conversations, their documents or emails, and bringing all
of this to bear in the apps that people
use every day. Now, Jared is going
to come up and share and show a lot of Copilot. But before we do that, let's spend a
little time talking about the Microsoft Graph. I also want to share some
announcements across our apps, since these are
foundational elements. Let's talk more about
the Microsoft Graph. This is perhaps the most important database
for any organization. This is your data, and it powers a copilot. The graph grounds the AI in the user's context, in their
organization's context. Now, the spirit of the
Microsoft Copilot is really about advancing
the human agency, putting the human at the center, and being grounded
in their context. Our vision is not
that of an autopilot. It's really about
letting people achieve more by having the AI
work on their behalf, being grounded in their
context, their permissions. This is the key that
differentiates Copilot in Microsoft 365 from other
generative AI tools. I'm frequently
asked by customers, how does my team get
ready for Copilot? Now, one part of the
answer is simple. Because your organization has
invested in Microsoft 365, we have already built
your Microsoft Graph. The time to value here with
Copilot in Microsoft 365, it's in weeks, not
months and years. Now, Satya talked about this. The Microsoft Graph
is extensible, allowing you to augment
the graph that we're building with your data
from other systems, your ERP, your CRM, or any of your other
critical business data. A Copilot can be extended
by developers by building plugins or the recently
announced OpenAI GPTs. Now, we are seeing
leading ISVs and enterprise developers
extend the Copilot in unique and innovative ways. For example,
Atlassian's Jira Cloud uses Copilot to provide
quick updates on tickets, and Ramp allows financial
service professionals to get information
in the flow of work. Mural is using Copilot to streamline visual
collaboration, and customers like
Ernst & Young have built Copilot plugins to allow
their executives, in their tax practice, to quickly gather revenue data. It is an exciting time to watch this ecosystem
thrive and grow. We talked about the
Microsoft Graph. Now switching gears, let's talk about the apps that
people use every day. Now, I want to spend some time highlighting what I
think are some of the key announcements at
Ignite for the IT pros, and I'll break it
into three areas: Windows, Office
and the core apps, and the Microsoft Teams. First, Windows. Now, we've been working hard to bring Windows to the Cloud
of Windows 365. I'm proud to say that
Windows 365 has been adopted by over 60 percent of
the Fortune 500 companies. Now, we recently released
Windows 365 Boot. It's a seamless way to allow people to get
straight to work with Windows 365 by booting directly to your Cloud PC on
Windows 11 devices. Now, we also know that
in any given month, over 100 million people
are accessing Windows as a remote desktop
from a variety of devices and operating
systems, so 100 million. Now, all those people can use the new Windows app to
connect to Windows 365, Azure Virtual Desktop, and a wide range of other services, all through that
one unified app. You click the app and you're taken straight to
Windows in the Cloud. This Windows app is
now available in public preview on any platform. Today, we are also
announcing that Windows 365 GPU support is now coming with 16
core configurations, makes Windows 365 ideal for high-capacity workloads,
such as graphics design, video rendering,
and 3D modeling. Now, whether you're using Windows on a Surface
or an OEM PC, or even on an iPad
or in the cloud, Copilot is being
integrated into Windows. This allows you to give your
employees secure access to generative AI capabilities
when they are logged in with Entra ID, without worrying
about data leakage. Let's talk Surface. For over 10 years, Surface has delivered
innovative form factors, new interaction models. We recently announced
four new Surface devices built to bring AI experiences
from Microsoft to life. We've focused on your feedback in delivering more performance, improved security, manageability,
and repairability. From the new Surface
Laptop Studio 2, our most powerful, our
most versatile laptop, to the new Surface
Go 4, built for productivity and security
for frontline workers, we have the devices to support the need of diverse
commercial customers. Very excited about
Surface Hub 3. It's the premier
collaboration device. It now runs Microsoft
Teams Room experience. It has enhanced manageability, unlocks new ways
for collaboration. It can run in the portrait mode. The whiteboard now
has Copilot built in. Amazing stuff. Now, let's move to our
core apps and services, and let's start with
SharePoint Premium. SharePoint, as you know, is the leading, most flexible content platform,
powering experiences across Microsoft 365. Continues to grow
faster than ever. Today, we are excited to
announce SharePoint Premium, the best way to manage and
ground content for Copilot, so your organizations
can transform the entire content processes and knowledge management
on top of SharePoint. I also want to talk
about Microsoft Loop. It's an app that was built
for a new way of work. It's a revolutionary Canvas, seamless collaboration
between people and AI. With flexible workspaces, you can take components
and you can stay in sync across the entire
Microsoft 365 suite by taking Loop components and putting that into
Teams or Outlook. Loop is now generally
available for Microsoft 365
commercial customers. Of course, Satya talked
about Copilot Studio, an end-to-end conversational AI platform tool that allows you to extend Microsoft Copilot to meet your organization's
specific needs. You can also use Copilot Studio to create and
customized Copilot, not just for Microsoft 365, but you can also build your
own internal copilots. You'll see a lot more of Loop and Copilot Studio
later in the Keynote. But let me first
talk about Teams. When it comes to Teams, the usage continues
to grow, with more than 320 million
monthly active users. As Satya mentioned, we have recently introduced
the new Teams app. There are tens of millions of people are already using it. We reimagined it
from the ground up to be faster and
simpler and smarter. The new apps now available,
both for Windows and Mac, and it's up to two times faster, while using 50
percent less memory. We built in the features that we know are
important to you, such as support for
collaboration across tenants and support
for multiple accounts. I'm also proud to share
that the Teams Premium, which we launched
just nine months ago, is now serving over
10,000 paid customers. Now, one of the
features that customers love is the intelligent
meeting recap, which helps you catch up
on the meetings that you missed by providing a
summary of the key points, the key action items,
the key decisions. It gets even better when
you use it with Copilot, because now the
Copilot can be asked specific questions
about the meeting and you can get clear answers. Now, I'm excited to announce
that we are integrating this intelligent meeting
recap into Copilot, making it available
to more customers, whether you start
with Teams Premium or you start with Copilot. Satya talked about Mesh. Very excited that
Mesh is going to be generally available
in January 2024; it's available in preview today. With that, Teams
commercial customers will be able to easily join an immersive experience in any Teams meeting right
from the ViewSwitcher. Satya talked about how Mesh is also a tool
that allows you to create really immersive events in Teams Premium without
doing any coding. You can customize 3D spaces with images, videos,
screen share. You can save them as a
template, you can share that. You can also host Q&A
sessions with attendees. People can raise their hands. It can be seen and
heard by everyone. Now, switching back to Copilot, and before I hand it to Jared, Copilot for Microsoft
365 is built on top of Microsoft's
current commitments to data security and
privacy in the enterprise. There is no change to
these commitments, anything that the Copilot
does is in compliance with GDPR and EU data boundary
commitments we've made. Of course, none of the
Copilot data is used to train LLMs and Microsoft does not have access to
any of that data. But beyond that, the
Copilot in Microsoft 365, it supports sensitivity labels, it understands conditional
access policies, it respects information
barrier, business rules. It supports eDiscovery; it supports the retention
policies that you define. It generates audit
logs and much more; it is enterprise-grade. (applause) Now, one feedback we
heard from you in the preview phase, as we
did the Copilot preview, is that customers
have scenarios, you have scenarios
where you want to use the Copilot in
Teams meetings, but you do not want to
necessarily be able to record or transcribe meetings due to data retention policies. We heard you. In response
to that feedback, I'm happy to announce that
the Copilot can now be used during a meeting without
retaining the transcript. (applause) Admins can now give meeting organizers the ability
to set their preference. Before the meeting starts, allowing you to ask
the Copilot questions during the meeting
and ensuring that no transcripts or
Copilot interactions are retained after the meeting. Privacy, security, transparency, they aren't just features, they are prerequisites and
we take them very seriously. Now I want to hand
things over to Jared Spataro to share more
on our Copilot announcements. But before I do, let's see the Copilot in
action with Dentsu, a global network of marketing and advertising
agencies. Let's roll the video. [MUSIC] JAMES THOMAS:
Dentsu Creative's mission is all about enabling modern creativity powered
by data, tech, and AI. One of the biggest
challenges today for clients and marketers, is they've got to create
more content than ever on an ever-growing
number of channels. Copilot is really
revolutionizing our creative workflow. Typically with a client, we would come up with ideas and we'd go away and maybe days, weeks, even months later, we come back with
creative visualizations. With Copilot, we can actually do that while we're in the
room with the client. Copilot is able to plug it into our own custom applications,
called Digital Interact. We have literally hundreds
of thousands of assets. We can now search with more natural language,
all within Teams right in the
heart of our workflow. EMMA LAND:
One of the key activities and time saving things Copilot
does for me is translating initial key
messages into a first draft, that is saving at least
30-60 minutes of my time. Now, we're a 72,000
person organization. It's a huge resource savings. It enables our people to get back to what
they're brilliant at: driving the storytelling
within brands. Now I've used Copilot, I can't imagine a
world without it. It is just a necessary
tool for me day-to-day, and I depend on it. (applause) JARED SPATARO:
Well, good morning, everyone. Good morning. Thank you again so much
for being here at Ignite. It's great to be back in person. Let's talk Copilot, shall we? As Satya said, Microsoft
is the Copilot company. There will be one
Copilot experience that runs across
all our surfaces. Understanding your context
on the web, on your PC, and when you're at work, to
bring the right skills to you when you need them,
across work and life. Copilot really broke
the mold of how we design and build
products here at Microsoft. The customer excitement
and demand has been unlike anything we have ever
seen or experienced. On November 1st, we made Copilot
for Microsoft 365 generally available to
enterprise customers. From introduction to
general availability in just eight months. It is truly unprecedented. (applause) Customers are already
starting to bet on Copilot. KPMG is a Copilot company. BP is a Copilot company. Visa is a Copilot company. Pfizer, Honda, Dow, they
are all Copilot companies. Accenture is all in on Copilot, with the
largest commitment to date across Copilot, from Microsoft
365 and GitHub Copilot. Every customer I talked
to about Copilot, and I've talked to a lot over the course of the last eight months, has just one question, Jared, is Copilot worth it? After months of
intensive research, I'm excited to share new work
trend index data, out today. We conducted quantitative
and qualitative research, from surveys to empirical studies, to
really get in and understand the impact of
Copilot among our early users. Here's the headline,
Copilot makes people more productive
and more creative. In fact, 77 percent
of people who use Copilot told us that they just don't want to go
back to working without it. Here's some more stats for you. Seventy percent said that
they were more productive; 68 percent felt it improved
the quality of their work. Sixty-four percent spent
less time processing email; 75 percent spent less time searching for
information in files; 71 percent saved time
on mundane tasks. We didn't just take
their word for it. Based on quantitative
research studies, we found that overall,
users of Copilot were nearly 30 percent faster on
a specific wrap of IW tasks, 30 percent faster, and they
caught up on missed meetings nearly four times faster than those who
didn't have Copilot. We even asked employees if
they'd rather have access to Copilot or a free weekly lunch, 77 percent chose Copilot. (applause) Finally, my very
favorite finding, the best Copilot users saved more than 10 hours per
month using Copilot. Just think about what
you would do with an extra 10 hours each month. Now, all this is after using Copilot for
just a short time; it's only going to
get better from here. To be clear, Copilot is
not perfect, by any means. Those of you who are using it, see it do amazing things, but it also makes mistakes. It's getting better,
though, every day, delighting us with
flashes of brilliance and inspiration, and if the start is any indication
of what is to come, it's clear that the Age of Copilots has arrived.
Let's take a look. [MUSIC] JARED SPATARO:
Are you ready for that? (applause) We've been innovating
faster than ever before to bring Copilot to our
entire product portfolio. But we have heard your feedback
on a number of things. It can sometimes be hard to make sense of everything that we have announced and released so
quickly and let's be honest, simplicity in naming, well, they haven't always
been our strong suit. Anyone else remember
Windows XP 64-bit edition for 64-bit extended systems, just rolls off the tongue. Let me take a moment to walk
through the product lineup. It all starts with
Microsoft Copilot, your everyday AI companion
across work and life. As Satya mentioned, Bing Chat
has simply become Copilot. Now, Copilot has
foundational capabilities like the ability to answer
questions, to create content, to reason over data, and it has web grounding so it always has access to the
latest information. Now here, there's one other notable thing that I
want to highlight, just as you've heard before, but I just want to make
sure you understand how it happens, when you
sign into Copilot, Microsoft Copilot, with your Entra ID, commercial
data protection is automatically activated. That means that you can
use Copilot at work, knowing that your
business data is always protected. With commercial
data protection, chat data isn't saved, Microsoft has no eyes on access, and your data is never used to train the models, and
everything you see here is free for commercial
and consumer customers. Now, let's take a look at
Copilot from Microsoft 365. It includes those same foundational capabilities
and web grounding. It has the same commercial
data protection promises. But Copilot for Microsoft
365 takes it a step further. Like Rajesh said, Copilot for
M365 is enterprise-grade. It inherits your
existing M365 security, privacy, identity, and
compliance policies. Your data is logically
isolated and protected within your M365 tenant, and you
are always in control. Copilot doesn't change any of our data residency or
data-handling promises. Copilot acts on behalf of an
individual user, so it can't access information that you
don't have permission to see. But what makes Copilot
for M365 so different, as you've heard already,
is that Microsoft Graph, it has access to your
entire universe of data at work and of course, it's integrated
into the M365 apps that millions of
people use every day. It's this combination, this
amazing combination of the Graph, on one
hand, and the apps, on another that makes M365 Copilot such a powerful AI
assistant at work. Now that we've gone through
the product lineup, let's just take a look
at what that looks like in the product experience. To fire up Copilot, you just simply go to
Copilot.Microsoft.com. Here, as you've heard, you
can shop, code, analyze, create, plan trips, and more. When you sign in with your Entra ID, commercial
data protection is on, automatically activated. Remember, that means
chat data isn't saved. Microsoft has no eyes on access. Your data isn't used
to train the models. Now, on to Copilot
from Microsoft 365. To do that, you just switch
the toggle from web to work. Now, let me tell you,
this Copilot experience has completely changed
the way I work. One task that I now delegate to Copilot is just figuring
out where to start my day. With a simple prompt, you can get an overview of
where you're mentioned to see what projects need your
attention, and in this case, three things to prioritize. It combs across
your business data to give you a summary organized by emails and chats, and
suggests what to prioritize. Of course, like all
the interfaces, it includes citations
so you can quickly verify and cross-
reference those results. Now, we've integrated
Copilot right into Windows, so, each of the Copilot
product experiences you just saw is also
available to you, right from your
Windows taskbar. Magic. We are really excited about what we just
shipped on November 1st. But the great news is,
we're not stopping there. There is so much more to come. Let me hand it over to
my very good friend, Sumit, to show you
what we mean. Sumit. SUMIT CHAUHAN:
Thank you, Jared. I'm so excited to tell you about two areas where we are working to make
Copilot even better. The first is personalization. Earlier, you heard Rajesh
talk about the Graph, which is so critical in delivering these
kinds of experiences, and the response from
early users to Copilot has been nothing
short of amazing. But they want Copilot to be more personalized, to know how
they write their emails, who they work with, and how they like to
receive information. We are excited to introduce
new capabilities to help Copilot really know and remember these important
personal details. Let's start by
imagining you work for a retailer and you're preparing
for a business review. You need to gather the
latest sales results from stores in the
Northwest region and there's an
email on the topic. You use Copilot
to draft a reply. Now, what Copilot does, it analyzes your previously sent emails to
really understand your unique style and tone
and then it will take that and apply it to the email so
it really sounds like you. (applause) Now, let's say the team needs to meet on this topic. Copilot can help there too, based on all your recent
work and updates, starting with the
name of the meeting, and because Copilot understands the context of your meeting, it can accurately suggest
which colleagues to invite. It's really acting as
your personal assistant, quickly finding a date and
time that works for everyone. It can even book
a conference room for those in the office. It doesn't stop there. Copilot will also suggest
relevant files to share as a pre-read, based on
its understanding of what you are going
to be talking about. Because it has all the context
about why you're meeting, it generates a customized
agenda to help you get what you want
out of the conversation. (applause) Yeah, you're really
ready for that meeting. We're giving you more
control to ensure every Copilot
interaction includes tailored responses based on
your unique preferences. For example, in Word, here you can specify details about your job, your
personal preferences. Maybe the fact that
you prefer graphs over tables, or you like bullets
instead of paragraphs. The thing is these preferences will follow you
across all your core Microsoft 365 apps, so personalized
experiences are going to show up wherever you go. Now, let's say you're pulling together a quarterly
business update. You want to include the latest quarterly
business results, but maybe it's buried in a coworker's PowerPoint
presentation somewhere, but with just a simple
and generic prompt, Copilot understands
which coworker and which deck
you're thinking of. It finds it, it summarizes it, all without
leaving your document. There you go. All the
content you're looking for. The personalization
doesn't stop there. It's even delivered just
the way you like it, a bulleted list with the
financial details in a graph. (applause) Now, Copilot can also
help you ensure that everything you create is
customized to your organization. Let's say you need to edit a
slide for this presentation. Copilot can now
pull in images from your brand or corporate
image library. Soon, thanks to
Microsoft Designer, you can use DALL-E 3 to combine your corporate assets to
fit your creative vision. That great idea that's sitting
in your head comes to life in seconds, no
photoshoot required. (applause) That's pretty powerful stuff. What Copilot did was it
pulled an image from your brand library and
with a simple prompt, you were able to customize it to be exactly
what you needed. In September, we introduced Copilot Lab to help
everyone build new habits to get the most out of Copilot, directly within
Microsoft 365 Apps and every user of
Copilot for Microsoft 365 has access to
Copilot Lab today. You can easily discover
prompts right in the flow of work and learn how to turn a good prompt
into a great one. We've learned from early users that there is a viral
aspect to Copilot. Giving it to one
person is not as impactful as giving it
to the entire team. Copilot Lab is where you'll connect with coworkers to save, share your favorite prompts,
and get inspired as you all learn to work together
in this whole new way. Let's move on to the
second theme, math. Now, everyone knows LLMs are
notoriously bad at math. There are some hard
problems to solve when it comes to LLMs and numbers, and we've got some of the world's brightest
engineering minds working to tackle
just that challenge, and we've made phenomenal
progress with Excel. In March, we taught
Copilot how to speak Excel, which essentially means
Copilot can generate formulas. It also means that
Copilot can do math, and it can do
it pretty well. Let's say you're a buyer for the outdoor clothing
division and you'd like to know the top-selling
rain gear products. Copilot taps into your
historical sales data, clearly highlighting the
top sellers in green. Now, let's say you
want to compare the monthly sales data over
time, but to do that well, you really need a pivot table,
and Copilot can easily create a pivot table to add to your workbook, summarizing
the raingear sales. Now you're curious, how did
rainfall in the region over the last three years affect
sales in that time period? Ask Copilot to find the
rainfall data on the web, add it to your worksheet. But we didn't stop there. We taught Excel how to execute Python code, and then we taught Copilot
how to speak Python. Now, with natural language, you can do remarkable things. In order to work with
the sales and rain data, we've created two data frames,
using Python in Excel. Now, we simply ask Copilot to combine these data
sets and Copilot knows when to use Python in Excel and it writes
the code for you. It even explains the
formula it uses. You don't need to be a
data analyst to be able to tell a compelling story
with these numbers. Next, simply ask Copilot to visualize the relationship
between the data. Here, it uses advanced
analytics to create multiple plots, so you can see the trends and make
better decisions. Just look at these rich visuals. With Copilot and
Python in Excel, anyone can create
these complex graphics with a simple prompt. (applause) Jared touched on how Copilot has changed how we design and
build products at Microsoft. The feedback loop between customers and product makers
has never been tighter. It's enabling us to quickly take what we are learning from our customers and
pour it right back into product development,
faster than ever before. We are so excited
to see what you do with it. Back to you, Jared. JARED SPATARO:
Thank you, Sumit. Thank you very much. (applause) It's coming fast and furious. Now, Sumit shared
how we're improving Copilot with investments
in two areas, again personalization and math. Really amazing. I'd like to take a moment now
to show you a third. Up to this point,
we've talked about how Copilot is your copilot. It knows you. It
knows your data, your content, and your context. It is personalized to you. But what happens
when Copilot becomes a full participant in your work, when it joins your meetings, when it participates
in your brainstorms, when it contributes
to the conversation? When you give Copilot
a seat at the table, it goes beyond being
your personal assistant to assisting the entire team. Copilot will facilitate human interaction
and the exchange of ideas in ways that we've
never experienced before. Now, customers
already tell us that Copilot is changing
meetings for the better, freeing people to
be more present and engaged in the conversation. But now it can help the entire team get the
most out of meetings. It's like that well-
organized colleague that takes detailed notes, tracks decisions
and action items, and helps steer the
conversation. Let me show you. Now in Teams meetings, Copilot can take comprehensive, real-time notes that
the whole team can see, letting everyone focus
on working together. It pulls information and
tasks and summarizes next steps while the meeting
is in progress. When Copilot doesn't
quite get it right or it misses something that
you think is important, you can steer it in the right direction and keep everyone focused on
what matters most. Copilot is truly
transformational as an AI-powered
assistant in meetings. But man, it gets even better as a collaborative
partner with Whiteboard. Copilot is already great. It's summarizing what
has been discussed in a meeting and it can now visualize the ideas talked about in your meeting on a
digital whiteboard. It can categorize, sort, and even give you
new ideas, adding to the energy of
the conversation. Copilot can also generate a detailed summary of the
Whiteboard to share out. Anyone in the meeting,
remote or in person, can add ideas to the mix. Of course, the Surface
Hub 3, shipping next month, can bring employees together no matter
where they are. Now from Whiteboard,
over to Loop. We just showed you some
of what Loop can do, but let's take a closer look. Loop is your flexible AI-powered
collaboration canvas. It really is the first app
that we've designed from the ground up for collaboration. It updates in real
time, so you can collaborate no matter where you or your teammates
are working. As your project evolves, you'll just always be in sync. It gets even better
with Copilot. Loop's workspace status is
like a dashboard, tapping into the collective knowledge
of your team to help you stay two steps ahead. It allows you to track the
work that the team has done. It even flags important
information, like upcoming deadlines, to help you know where you should focus. Now, in Loop, Copilot
isn't just your copilot, but it can help the whole
team create together. You can give it instructions
and so can your colleagues. Everyone can see and build
on each other's prompts, brainstorming together to
find the best solution. Copilot helps make
sense of it all, helping your team
get to a result that you never would have
thought of without it. Now, I think it's worth
pausing there for a second. What you just saw is people, working with people,
working with Copilot. This really is a brand-
new pattern for work, an entirely new way of working together. Let's switch gears. You heard Rajesh talked about the Copilot's ability to tap into the wealth of information that is in the Microsoft Graph. But let's face it, not
all your data lives in the Microsoft Graph,
within Copilot's reach. What if you were able to give Copilot access to
truly all your data, your CRM, your ERP, your finance, your HR systems? What if you could give
Copilot the keys to unlock that treasure trove of
data and information across every line of business? Well, now you can. I am thrilled to introduce
you to Copilot Studio. Copilot Studio is a low-code
tool that does three things. First, it allows you to connect Copilot to
other data using either pre-built or
custom plugins and GPTs. That just means that
you can tap into any system of record, including your custom
line-of-business systems. Second, it enables you to
create and orchestrate very sophisticated logic,
essentially to create workflows. Third, you can manage it all so that IT always stays in control. Now, at this point, I hope you get what
Copilot will mean to personal productivity, check. But take a moment, there is a bigger opportunity
here in front of us. We see an AI-powered business
process reengineering wave that will sweep over every organization
in every industry, and it all starts
today, right here. Let's take a look at
how it actually works. It all starts with a
prompt in Copilot. The orchestration layer
looks for metadata triggers. For example, it can look for questions that would
be best answered by your CRM system
or your HR system. It then sends a query out to both the Microsoft Graph and
the right system of record. It gathers the responses
from both places, packages them up, and
sends it over to the LLM. The LLM then reasons
across the prompt and the additional information and produces a response
that's like magic. Copilot Studio is the low-code
tool that allows you to create plugins and GPTs using connectors and
sophisticated logic. Get this, it comes
with more than 1,100 pre-built connectors, from
Adobe, to SAP, to Zendesk. But seeing is believing, so let's bring Kendra out
to show you more. Kendra. KENDRA SPRINGER:
Thanks so much, Jared. Hey, folks. Let's take
a common example. Travel budgets and expenses, a process that is unique
to every organization. Here we are in Copilot Chat. Now, you've seen
Copilot quickly and easily summarize documents,
like this travel policy. But what if you
wanted to know more, like how much of your team's travel budget is left for the rest
of the quarter. Now, Copilot will find the information in
the Microsoft Graph, but that's only going to
get you so far, because the data you're looking for is living in a
system of record. Now, with Copilot Studio, you can customize your
Copilot to access data from first and
third-party sources. Just start by giving your topic a description for what
you want it to do. In this case, providing richer details on
expense questions. Copilot Studio allows you to
tap into any data source, including websites,
Azure services, and coming very soon, you can even access and use OpenAI's GPTs right from
within the Copilot Studio. With over 1,100 out-of-the-box
options to connect, you can steer your Copilot
to the right information. In this case, SAP. Since the travel policy
is on SharePoint, you can connect
that too, so Copilot can keep track of
any policy updates. As you can see, we're giving Copilot
instructions to let the model know how to
generate responses. Once you've completed
your customization, you just hit "Publish." The best part, IT only
needs to build this once. Then it can be reused across the organization and you can manage it all in
one central place. Now, let's go
back to the chat to see how Copilot
handles your question. You use the same prompt, and just like that, your new customized Copilot gives you the answer
you were looking for. Now you know exactly how
much budget is remaining, and thanks to the data
you just connected, you also know that
any new travel needs to be booked before December
30th to stay within policy. Now I just want to
pause here for a moment and recognize how
amazing this is. With just a few clicks, you can bring the power of
generative AI together with any data source you want and
customize the responses. Something that would
have previously taken months happens in just minutes. The possibilities
for what you can create here are truly limitless. Back to you, Jared. JARED SPATARO:
Thank you, Kendra. Thank you so much. Well done. Amazing stuff. (applause) We really are at the start
of a business process reengineering wave,
and we believe that Copilot Studio
will power it. Now, we want every customer
to have this capability, so I am very pleased to take this moment to announce
that Copilot Studio will be included in
Copilot for Microsoft 365 at no additional cost. (applause) Copilot Studio is generally available today and that
integration you saw with Copilot from Microsoft 365 is available in
public preview today. You can get started immediately. We just showed you how can use Copilot Studio to customize Copilot for
your organization, But there are functions
that are core to nearly every organization. Those are things like sales, customer service,
HR, and finance. For those, we are creating role-specific Copilots so you don't have to start
from scratch. Earlier this year we
introduced Copilot for Sales. It's early days, but
it's already making a difference for our own
Microsoft salespeople. In some studies that we've
recently run with them, 79 percent of those
Microsoft sellers say Copilot for Sales reduced their
administrative workload, 68 percent said
that they can keep their CRM up-to-date
with less effort, 67 percent are able to
spend more time with their customers, and
64 percent said they can better personalize
their customer engagements. That's gold. Copilot for Sales combines all the capabilities
of Copilot for Microsoft 365 with seller-specific
plugins and skills, and it meets salespeople where they are,
right in the flow of work, including in Teams
and in Outlook. Copilot for sales works with any CRM system to enhance
sales productivity, build stronger customer
relationships, and ultimately, help
those salespeople to close more deals. Let me tell you, sales
is just the beginning. Today, I'm excited to announce
Copilot for Service. Now, we all know that
customer service agents have a very hard job. They're on the front
lines with customers every day and they hear
both the good and the bad. What they do can make all the difference in keeping
a customer or losing them. The experience they
deliver and in particular, how fast they can get the answers to solve a
customer's problems. Boy, that really,
really matters. I'm pleased to welcome
Edgar to show you more. EDGAR WILSON:
Thanks, Jared. Thank you. Copilot for Service
goes to work as soon as your customer
reaches out for support. Looks like the tent she
ordered arrived damaged and she needs it for a
camping trip this weekend. In seconds, Copilot gives you the right
knowledge-based articles from your CRM solution, which, in this case,
is Salesforce. This lets you take action
directly within Outlook. With Copilot, agents can give every customer
personalized support. With the click of a button, Copilot drafts a response for the customer to
resolve the issue. You can adjust the tone
of the message to match the urgency, and customize it. You can offer a meeting
time and add or revise details that maybe
Copilot didn't quite get right. On your customer calls, Copilot is also at the ready. It works wherever
your agent does, including their agent desktop, and helps them answer customer
questions in real-time. It sources information from both internal and external
sources, like SharePoint and Salesforce, to bring up
a concise summary of what you need to know, and with all the
questions answered, you can leave your
customers feeling happy and well-informed. After the call, all you need to do is confirm the
changes and send the shipment and
delivery details for your order. Back
over to you, Jared. JARED SPATARO:
Thank you, Edgar. When it (applause) comes to customer service, it's all about resolving
problems quickly, improving customer satisfaction, and reducing case-handling time, so you can help
that next customer. More than 11,000
customer service agents at Microsoft are
already using Copilot for Service, and we are
seeing great results, including a 12 percent
reduction in average case handling time and a
10 percent boost in case resolutions that don't
require talking to a peer. This is what we mean when we
say Copilot will transform business process for every
role and every function. Copilot for Service will be
available in public preview next month and generally
available early next year. The future of work, clearly, is AI-powered and data-driven and Microsoft Viva is the measurement and
transformation platform for the AI-powered
high-performance organization. It allows you to iteratively
improve performance, using both qualitative and
quantitative measures over time. One place that we're
already applying this data-backed
approach is Copilot. Introducing the Microsoft
Copilot Dashboard, powered by Viva. We want every
organization to realize the full benefit of
Copilot and we're going to help across
that entire journey of transformation; that
includes readiness, adoption, and measurement. First, every
organization needs to get ready for Copilot and we'll help you to understand who's eligible and what
roles to prioritize. Second, we'll help you
understand how adoption is progressing and help you get that usage intensity
flywheel going. Now, we know from early users,
this is a whole new way to work, and it takes commitment to form new habits and
build the muscle. We'll help you understand
how people are using Copilot across the apps, from meeting summaries
to content creation. Third is measurement. You've seen a lot of great data today already on how
Copilot is helping to improve productivity and
creativity, and we're going to help every organization get
that same level of insight, giving you qualitative and quantitative measures
of impact of Copilot over time, across every
part of the organization. Get this, you'll
be able to survey your employees to get
their feedback and then compare those results
against global benchmarks, helping you understand
the favorability of Copilot across employees. We'll give you a view into changing work patterns and behaviors across key workflows. Things like meeting
effectiveness, content creation, and
email processing. You'll be able to see
how work patterns differ by role, like managers and individual
contributors, by function, and even between Copilot
users and non-users. This dashboard will start
rolling out in preview to Microsoft 365 customers
later this month. That is our product lineup. Wow, we have covered a
lot of ground here today. Before I hand it back
to Rajesh to close, I want to bring us back
to where we started, with that one question, is
Copilot worth it? You've seen the product;
you've seen the data. But what the data can't convey and what I find to
be most striking after personally using Copilot
for 10 months on the job, is this sense of wonder and possibility with this product. It's the feeling of having an assistant that
deeply understands you and understands your work, and every day having
one of those, "Man, I can't believe it can
do that" types of moments. The coolest thing for me
is that this new age of machines ultimately is going
to make work more human, helping all of us
to find more joy and fulfillment in
the work we do. I am so excited for you to
experience it for yourselves. Thank you. Now, back to Rajesh. (applause) RAJESH JHA:
Thank you, Jared. It's amazing to see the innovation
in the news. There's just so much
opportunity to empower individuals, reinvent
business processes. Well, let me take it back
to where Jared started. As I think this crystallizes
the moment for me, 77 percent of the
people who have Copilot don't want to go
back to working without it. 77 percent. I joked in my intro about my tenure in the industry, 30 years, it's been a long time. I was reflecting
recently on some of the similarities
between now and then. When I started, people
would line up at retailers to buy physical
copies of Windows and Office. Yes, you used to be able to buy physical media, and as I
reflect on where we are now, I don't recollect
another time where there's been this amount
of excitement, and crucially potential for us all to work together
and deliver on this moment that is transforming productivity
for individuals, organizations, and
industries, every industry. When I see you at
Ignite next time, I'm convinced there will be nobody that is going
to be wanting to use any productivity tool that does not help our
human agency with AI. We can liberate
people to do what humans can uniquely
do and put simply, just take the grind out of work. This is our
opportunity and we are proud to be your partner
on this journey. I hope you enjoyed
day 1 keynotes, and have a great time
at Microsoft Ignite. It's a wonderful opportunity to connect with experts
in your communities. Let's close with
bringing it back to people and one of
our customers, Bayer, a global leader in pharmaceuticals,
over 160 years of innovation that
continues today with their embrace of Copilot
for Microsoft 365. But before the video, let me finish by simply
saying, thank you. Thank you for spending your
time with us here at Ignite. Thank you for your partnership, your business, your feedback. But most importantly, thank
you for the trust you place in us each and every day. Let's roll the video. Thank you. CHRISTOPH SIEGER:
Every single day we are helping farmers on the fields. We're helping to cure diseases, and we're helping our
consumers get healthier. We really want to be at the
forefront of innovation. Microsoft Copilots gives
our employees more power, more freedom to focus
on our mission, health for all, and
hunger for none. SARAH LEWANDOWSKI:
We actually experience that the employees can get to
their information faster. In our journey of generative AI, we have over 700 use cases across all divisions
and functions. We really see the big impact. FLORIAN HAESE:
Previously, it could easily take you days, if not weeks, to find that
piece of information. Having the model store integrated into
Microsoft Teams and Microsoft Copilot
can immediately filter out models
that are relevant. CHRISTOPH SIEGER:
Last week, I received an email with five attachments,
20-50 pages each. Then I asked Copilot,
give me a summary, and the summary saved me 45 minutes. SARAH LEWANDOWSKI:
It is great that we can leverage 150 years of data, making general AI a really great possibility
for creating value. [MUSIC]
