AMAZON LEADERSHIP PRINCIPLES Interview Questions & Answers!

hello there my name is Richard McMunn from the interviewed training company past my interview comm and in this tutorial I'm going to teach you how to pass an Amazon leadership principles interview so if you have either a manager or leadership interview coming up with Amazon please make sure you watch this tutorial from beginning to end because it will make a huge difference to your preparation now Amazon has 14 leadership principles and during your interview preparation my advice is to learn them understand them and then also be able to give examples of where you have previously demonstrated these important leadership principles in Prior situations so this tutorial is going to make a huge difference to your preparation and this is how I will achieve that I'm going to tell you what the Amazon leadership principles are and why they are so important to your interview preparation I will then give you sample Amazon leadership interview questions I will give you suggested example answers to those leadership interview questions I will also give you three questions that I recommend you ask at the end of your Amazon leadership interview and I will also give you further resources to help you be the standout candidate during your Amazon interview so there's 5 really good reasons why you should watch this from beginning to end now before I get into the content a very warm welcome to this Amazon leadership principles training tutorial my name is Richard McMunn that's me there in the center I've been helping people for over 20 years now to successfully pass their interviews and I always do that by giving you top-scoring answers to the interview questions please do make sure you subscribe by clicking the red button below the video and then you won't miss out on any of the weekly training videos I am uploading and also make sure you turn on that notification bill so you don't miss out please also give the video a like thank you very much that tells me you enjoy the content and I will therefore spend more time creating it for you you can also connect with me on LinkedIn if you want to my LinkedIn link is in the description below the video it's always good to connect with like-minded professionals such as yourself okay let's now get into the training tutorial please do take notes so what are the 14 amazon leadership principles and why are they so important now before I get into those interview questions and answers that are based around the principles we need to quickly look at what those 14 amazon leadership principles are so I have created this blueprint for you that tells you what they are but I have also put a little line underneath each principle to explain what it means and I will tell you at some stage where you can download these slides to save you having to to write down notes if you don't want to so the first one and in no particular order is customer obsession now I have put this up first because I believe one of the main reasons if not the standalone reason why Amazon has been so successful since it first started many years ago is because he obsesses about customers it puts customers at the heart of everything it does so the first leadership principle is customer obsession the number one most important person in Amazon is the customer and that is why they've been so successful because Amazon focuses on the customer in everything they do so in preparation for your interview think about a time when you've gone above and beyond what is required for a customer another Amazon leadership principle is earn trust so as a leader and a manager you should treat people with respect you have to earn their trust or once you do they will achieve great things for you another Amazon leadership principle is hire and develop the best people so as a leader you will move forward and improve continually by hiring and developing the best people available so every time you hire someone for your team think about how they can help Amazon grow and move forward as an organization and as a leader you have to think big you should have huge ambitions and you should go out of your way for the customer in everything you do so if you think is directly about the kind of products and services Amazon has brought to us as customers they are fantastic they have changed the way that we do things they have changed the way that we shop they have totally radicalized the way that products are delivered for customers and that's only going to continue to improve we've drone delivery for example you know they implemented the the e-reading device the kindle and changed the way that we read so they are always thinking ahead and thinking big bias for action so this is getting things done now I've been in business for about 15 years and I believe one of the reasons why I've been successful is because I always take action I get things done so as a leader you need to demonstrate in previous situations where you have managed to achieve great things you know talk about what you do during your day you take action continuously and you are prepared to learn another Amazon leadership principle is that leaders are right a lot of the time so as a leader you should have strong judgment skills so you can look at situations and you can make the right decisions despite perhaps being under pressure now another great Amazon leadership principle is that you should always insist on the highest standards at all times so this is about demonstrating you can work to high standards always you never cut corners so in your preparation for your Amazon leadership interview think about a time or times when you have insisted on the highest standards perhaps it might have been an unpopular decision amongst a team but you've said no we're gonna do things the right way another Amazon leadership principle is diving deep so you looking into things deeply and analyzing data and information to get results this is one of my favorite Amazon leadership principles ownership are you somebody and you should be as a leader who takes ownership of situations and you are responsible and accountable have you ever worked for a company where somebody or in the team says when something goes wrong that's not my fault it's somebody else's fault that happens a lot in organizations but it doesn't happen in Amazon so people in Amazon leaders will take ownership yes we will take ownership of that situation let's resolve it and get it sorted out so you need to be somebody who takes ownership you should also be someone who is willing to learn and be curious you have to improve develop and ask questions to find out why you are doing things frugality this is about achieving things with less so you don't have to spend a lot of money to achieve great things so you are always having one eye on the finances within your department you should also have backbone be willing to disagree with people and then commit this is not about falling out with people it's about having the backbone to stand up and say I don't agree with that let's try things a different way but then committing so challenge decisions and then commit invent and simplify you should be able to lead teams that innovate and invent that are always looking forward and coming up with great ideas and also delivering results Amazon leaders and managers deliver results so you get things done properly to a high standard and in a timely manner so those are the 14 amazon leadership principles that is a brilliant blueprint that you can use during your preparation I will tell you where you can download that at some stage during this training tutorial so as I say I'll tell you we can download that blueprint soon but let's get into those sample interview questions and example answers to Amazon's leadership principles here we go here's the first one which is my favorite customer obsession so as I mentioned Amazon has won the online retail battle for one reason it obsesses about its customers it puts customers first in everything it does and that's why customers keep going back to them so Amazon doesn't worry too much about its other competitors online but instead it focuses on the customer because it knows if it does that it will always win nobody has managed to challenge Amazon and the reason for that is because they always focus on the customer so let's take a look at a sample Amazon leadership interview question there is on the principle of customer obsession and the one I want you to prepare for is describe a time when you went to Bob and beyond what was expected to help a customer so describe a time when you went above and beyond what was expected to help a customer so when you are answering these kind of questions my advice is to use a star technique so the star technique stands for situation task action result and this will make sure that your answer is specific in nature so you're not telling them what you would do in this kind of situation you are telling them what you have done and that is very important so you start off with your answer and you described a situation you were in you then move on and explain the task that needs to be done you then tell them the action you took to achieve that task and you then finish off and reveal the results of your actions so whenever you get asked and Amazon principal leadership interview question think about the star technique situation task action result now for all of the sample answers that are going to follow for the remainder of this tutorial I use the star technique to help you here we go so describe a time when you went above and beyond what was expected to help a customer I can remember a number of occasions when I would go above and beyond for a customer one particular time comes to mind when I was speaking to a customer on the telephone about a product they had recently ordered from our website the product had unfortunately become damaged by the courier company and they needed to return it for a replacement however there was an additional issue in the fact that customer really needed to use the product the next day yet they were unable to due to the damage that had been caused I put myself in the shoes of the customer and I could genuinely feel her frustration I decided to take ownership of the situation and resolve the problem for her as it genuinely was not their fault the issue had occurred in the first place I kept the customer online whilst US sourced a new guaranteed delivery curry company who was able to pick up and deliver a new replacement product within 24 hours after some quick searching I managed to find a company and once the customer was still on the line I facilitated the order I then informed the customer that we would have a new product wither in time for the following day which she was absolutely thrilled about the following morning I called the customer back to make sure the product had actually arrived in time which it had done the customer then went on to leave a glowing review of our company and I'm pleased to say she's been a regular customer ever since now that is a great example of somebody going above and beyond what is expected my advice in your answer to this question is to give a situation when you really have gone above and beyond think about what a company would do and then try and improve on it so the majority of companies would never do that by giving that example you are showing that you really can go above and beyond let's now take a look at another Amazon leadership principle interview question based on the principle of ownership so ownership is where as a leader you have to take ownership of situations now I mentioned before have you ever worked with somebody in a team and they say oh that's not our fault that's not my fault someone else caused that problem leaders who work for Amazon don't do that so don't be a person who says well it wasn't really my problem somebody else caused that issue take ownership go right let's sort it out because we are all collectively working for Amazon so when you work for Amazon be responsible take ownership and have the customer at the heart of everything you do so remember you are working for a great organization where everybody is working to achieve that same goal let's take a look at a sample answer for that question which is tell me about a time when you failed at work so this is a sample Amazon leadership principle interview question that is focused on taking ownership now we all fail at work do not say during your answer to this interview question I have never failed you have we all fail but it's how we deal with that situation so tell me about a time when you failed at work here we go I don't like to fail but if I do I always take ownership I put things right and above all I view it as an opportunity to learn grow and develop now during a challenging and exciting project at work in a previous role I was part of a team of talented people who were working on the creation of a new product for an in in client now the task required is to work together as a team and use our combined expertise and experience to create the product for the client within very strict timescales and specifications the project should have been a breeze simply because we had done this type of work together many times before we started out as usual with the project manager giving the team the usual brief I can remember thinking the brief was perhaps not clear enough for the specification required by the client but I chose not to say anything which ended up being a huge mistake partway through the project it became apparent we had missed a very important specification of the product which ended up putting us two weeks behind schedule now although the client was forgiving and he allowed his additional time to complete the project we had failed to deliver on our promises as a team during the team debrief I disclosed I had concerns during the initial team briefing but I chose not to say anything I apologize for not doing so and then as a team we learned a lot from that experience and moving forward the same issue never happened again what I love about that kind of answer is that you are saying yes I have failed before but I am taking responsibility for it now some people would say in that situation is the project managers fault he or she didn't give a thorough brief but you are saying no I thought something was wrong and I didn't say anything that demonstrates you are an honest person you take responsibility and you take ownership and then you look to move forward and you learn from the situation that's a brilliant answer let's now take a look at another Amazon leadership principle interview question which is deliver results don't forget if you are enjoying this please do subscribe and also hit the like button I that tells me you enjoy the content and then I'll spend more time as I say creating it for you thank you so delivering results this is all about overcoming problems and obstacles with vigor resilience and determination so to work for Amazon you need to be a results-driven leader who has the ability to overcome difficult challenges and problems so what kind of question could we get asked describe a time when you overcame a difficult challenge at work now this has to be a difficult challenge one that you dem straighted determination and resilience so here is my suggested answer in my previous job a long-standing client who had brought in good business for a number of years made contact with us to say he was moving to a new service provider and that he no longer required our services this was bad news for the company and I saw it as my responsibility to try and keep hold of his business now although this would be a difficult challenge the impact of losing the customer would be significant for our company from a financial perspective I reached out to the customer by telephone and asked him to meet me the next day over lunch he agreed and in the time period between the telephone call and a meeting I did my homework I looked how we could improve the service we currently provided for him and I also looked at the option surrounding what he was paying for our services now at the meeting I asked him lots of questions about how our service could be improved and what we could do to keep his business now it quickly became apparent he no longer felt valued as a customer with our company now after a couple of hours of discussions I managed to keep hold of his business by offering a new tailored service that would mean we provided a closer working relationship with him when I returned to the office I immediately implemented a review of all clients to make sure we never have the same situation again where a client felt devalued so that is an example of where you have overcome a really difficult challenge you were thought outside the box you took ownership of the situation and you have also looked to improve so you've identified there's a problem but you have resolved it moving forward now most people would just leave the client and say okay thank you for your business good look in the future but with this situation you've gone out of your way to try and keep them that's a great answer again let's take a look at another one another Amazon leadership principle interview question now this is based around half backbone disagree and commit so if you think something is wrong challenge it in a constructive and professional manner it is okay to disagree but always make sure you fully commit to the decision made now I have a managing director who works as part of my company and he's constantly challenging me on decisions I love that because we always then come up with the right decisions for the company so when you disagree with people always do it constructively and professionally and never be childish you know never get confrontational but per se I don't agree with that and these are the reasons why so look for the benefit yes give your opinion but look for the benefit to the company in the decision that you are making so let's have a look at a sample interview question based around have backbone disagreeing commit and that is tell me a time when you had a disagreement with somebody at work now I'm not talking about a petty disagreement I'm talking about a disagreement here that looks to improve the company so here's a great answer to this interview question I was working in an office and a customer emailed the team to complain about the errors they had found in one of our company newsletters the newsletter was created periodically by another department within the organization and its purpose was to generate new business for the company I took a look at the newsletter and I was shocked at the number of errors that were contained within it I felt it was my responsibility to raise the issue with the department responsible for the creation of the newsletter so we could explore ways in which it could be improved it was my view that the newsletter in its current format was letting the business down I spoke to the manager of the department and I was met with an immediate defensive attitude I was basically told to mind my own business and he disagreed with my suggestion the newsletter should be improved however I persevered when I outlined the benefits of what a strong newsletter could bring to the company I also offered to proofread the newsletter before it went out as this would then enable me to suggest different ways in which we could improve the newsletter and then use it as leverage for new business after some perseverance and tactful relationship building skills the manager agreed with me and he agreed to work for me to work with the team to improve the newsletter now six months after I initially made contact the newsletter was seen as an integral part of the business and it was responsible for helping to promote new products and also offer incentives and discounts loyal customer base that is a great example of where someone has gone above and beyond to overcome a difficult challenge at work now of course most people may say when they spoke to the manager and they were met with that defensive attitude they would go okay I would leave it but this person has gone above and beyond and they persevered outlining the benefits of what that strong newsletter can do to the company and also using tactful relationship building skills and then offering to help out by proofreading that newsletter that's a really good answer to that question so what questions should you ask in your Amazon leadership interview I'm going to come on to them in a second so please do stick around but if you want to download these slides plus the Amazon blueprint if you click the link in the top right hand corner of the video it will take you through to my website pass my interview comm where you can download a copy of these slides and that blueprint to help you during your preparation so what are those three questions I recommend you ask these at the end of your Amazon interview because they will say to you okay the interview is over do you have any questions you would like to ask us this is what I would ask what are the plans for Amazon over next five to 10 years and how could I help you in this role to achieve them so that question demonstrates that you are thinking ahead long-term you want to stay with Amazon for a long period of time Amazon is always bringing out new products and services what are the next great innovations Amazon is concentrating on right now now they might not disclose them to you but this is a great example of a question that's saying you know what products are hammers and bringing out in the future because you are interested in them what's the first thing you would like me to concentrate on in this role what's the first thing you would like me to concentrate on in this role those are three really good questions that you can ask at the end of your Amazon interview so don't forget you want to download these slides click that link in the top right hand corner I hope you've enjoyed that tutorial I love teaching you guys don't forget to connect with me on LinkedIn and please give the video a like thank you very much and don't forget to subscribe and if you have any questions put them in the comment section below the video thank you for watching I wish you all the best for passing your Amazon interview of a brilliant day

Channel: CareerVidz

Views: 247,894

Rating: 4.9544859 out of 5

Keywords: amazon leadership principles, 14 amazon leadership principles, amazon leadership principles interview questions and answers, amazon interview questions, amazon manager interview questions, amazon jobs, what are the 14 leadership principles of amazon, amazon leadership principles interview, how do I prepare for an amazon interview, amazon leadership principles examples, how to ace the amazon interview, sample answers for the amazon leadership principles interview, interviews

Id: Ta9tCwcMbXs

Length: 22min 21sec (1341 seconds)

Published: Fri Mar 13 2020