Customer centricity. That's a fun word,
but what does it actually mean? Well, it means putting the customer
at the center of everything you do. Putting the customer's experience
first is important because 42% of leaders have stated
that the customer experience influence on business growth
is exceptionally high. Pulling more Insights from the Zendesk six
Trends Report. Here are three tips
to becoming more customer centric. Number one,
provide instant customer service. Consumers
rank speed and quality of service as the most important aspect to the customer experience
and to help deliver faster experiences. 70% of leaders plan to leverage AI tools such as chat bots,
which can help support customers. 24 seven. Number two personalize
the customer experience. Customers love it when their experiences
feel personal to them, and having all their data in one place
really helps make that possible. If your agents have access to information
like your customers, past support conversations, contact information, delivery,
status, loyalty, status and more, they can better understand
what your customers actually need. Number three Focus on security. While 83% of customer experience leaders are confident that customers
trust their data protection efforts. Their customers beg to differ. 60% feel most businesses
aren't doing enough to protect their data. So let's help make your customers
feel a bit more secure. They say actions speak louder than words. And a great example of a company
putting customer centricity into action is MailChimp,
their marketing automation platform that builds products
specifically with their customers in mind. And they used customer service
data inside Zendesk to know which features and functionality customers needed
the most using what they learned. They built better products
that helped more customers than ever. Simple and effective. It's easy. Really
happy customers boost your bottom line. And isn't that the goal here? For a deeper dive, click
the link to the Zendesk Trends report and get the latest data and trends
to become even more customer centric. Thanks for watching to protect their data. So let's help make your customers
feel a bit more secure. They say actions speak louder than words
and a great example of a company putting customer centricity
into action is MailChimp, their marketing automation platform that builds products
specifically with their customers in mind. And they used customer service
data inside Zendesk to know which features and functionality customers needed
the most using what they learned. They built better products
that help more customers than ever. Simple and effective. It's easy. Really
happy customers boost your bottom line. And isn't that the goal here? Let's turn those buyers into your biggest
fans. Haven't had enough. For a deeper dive, click the link
and click the link to the Zendesk Trends report and get the latest data and trends
to become even more customer centric. Centricity keeps companies focused on
what their audience wants. Putting the customer's experience
first is important because 42% of leaders have stated
that the customer experience influence on business growth
is exceptionally high. Pulling more insights from the Zendesk six
Trends Report. Here are three tips
to becoming more customer centric. Customer centricity. That's a fun word,
but what does it actually mean? Well, it means putting the customer
at the center of everything you do. Number two, personalize the customer experience. Customers love it when their experiences
feel personal to them and having all their data in one place
really helps make that possible. If your agents have access to information
like your customers, past support conversations, contact information, delivery,
status, loyalty, status, and more, they can better understand
what your customers actually need. Number three, Focus on security. While 83% of customer
experience leaders are confident that customers trust their data protection
efforts, their customers beg to differ. 60% feel most businesses
aren't doing enough to protect their data. So let's help them make your customers
feel a bit more secure. They say actions speak louder than words and agree
Fuck me, can't cock fuck shit. Let's go back. They say actions speak louder than words
and a great example of a company putting customer
centricity into action is MailChimp. They're a marketing automation platform that builds products
specifically with their customers in mind, and they used customer service
data inside Zendesk to know which features and functionality customers needed
the most using what they learned. They built better products
that helped more customers than ever. Simple and effective. It's easy. Really happy customers
boost your bottom line. And isn't that the goal here? Let's turn those buyers into your biggest
fans. Haven't had enough. For a deeper dive, click
the link to the Zendesk trends report and get the latest data and trends
to become even more customer centric. Thanks for watching. Customer centricity. That's a fun word,
but what does it actually mean? Well, it means putting the customer
at the center of everything you do. Centricity keeps companies
focused on what their audience wants. Putting the customer's experience
first is important because 42% of leaders have stated
that the customer experience influence on business growth
is exceptionally high. Pulling more insights from the Zendesk six
Trends Report. Here are three tips
to becoming more customer centric. Number one,
provide instant customer service. Consumers rank speed and quality
of service as the most important aspect of the customer experience
and to help deliver faster experiences. 70% of six leaders plan to leverage tools such as chat bots, which can help
so which can support customers. 24 seven. Number two personalize the customer experience. Customers love it when their experience
feels personal to them, and having all their data in one place
really helps make that possible. If your agents have access to information
like your customers, passport conversations, contact information,
delivery status, loyalty, status and more, they can better understand
what your customers actually need. Number three, focus on security. While 83% of customer experience leaders are confident that customers
trust their data protection efforts. Their customers beg to differ. 60% feel most businesses aren't doing enough
to protect to protect their data. So let's help make your customers
feel a bit more secure. They say actions speak louder than words. And a great example of a company
putting customer centricity into action is MailChimp. Their marketing automation platform
that builds products specifically with their customers in mind. And they used customer service
data inside Zendesk to know which features and functionality customers needed
the most using what they learned. They built better products
that help more customers than ever. Simple and effective. It's easy. Really happy customers
boost your bottom line. And isn't that the goal here? Let's turn those buyers into your biggest
fans. Haven't had enough. For a deeper dive, click the link
and click the link to the Zendesk Select Trends Report and get the latest data and trends
to become even more customer centric.
