VILE Hotel Forces Gordon To Pull Fire Alarm | Hotel Hell FULL EPISODE

[Music] 30 miles north of philadelphia lies the borough of newtown pennsylvania home to this historic brick hotel owner veranda qua a former therapist bought the property in 2006 with her son cj who serves as a silent partner in their business we bought the brick hotel because it was an investment opportunity when we first purchased the place we were told that it was going to be of sort of a hands-off it'll run itself you just have to watch it of course we had no idea zero idea what this business is about i always said to my son maybe this year we'll make a profit maybe this year we'll make a profit and it never happened she used to be in family therapy so patience comes with that job and i've seen her have a short fuse where she wouldn't do that before we bought the place when i came here it blew my mind away that you're still putting in money so i cut out a lot of stuff here and it really annoyed and irritated people and they basically started the dislike verindar plan it has been a bit of a dictatorship here with verendar you know it's either her way or not her way no no no no no no no no berendar is a control freak she is involved in everything she will not release or relinquish control ever here's the ball you want me to put it in she's not a people person she has no people skills she just screams out demands and she's very rude at times french onion on here now there's such a turnover staff that i don't even know their names in eight months i've probably seen over 50 people go some people come in for one shift and they listen to her for five minutes and they roll right out the door i wish i had two clones of me and believe me this place would be happening i feel that brook might have become like the laughingstock of newtown so the reputation around town is that you know no nonsense they call me the crazy lady which is fine to me you know what if i'm crazy because i'm trying to save the business so be it i think we're at that point where this is really our last chance if we don't figure something out it's either sell it get rid of it because we can't sustain it [Music] before i came to town i heard the brick hotel had a high turnover rate so i had my team reach out to former employees so i can get some information before checking in uh first of all good morning good morning i've never met such a large team of ex-employees uh it's one showing this is a small showing oh yeah what there's more hundreds hundreds i would say um how much turnover is there with staff when i left verindar had been through almost 50 managers 15 50 50. 50 managers 50. and the biggest problem with the place is what verindar she's been cruel to people i watched her and she's she's mean and she can be a bully and i've seen her reduce people to tears wow that's terrible you know there's so much neglect between not only the staff her managers but her customers as well seriously i couldn't take it anymore i worked the holiday season and it was kind of like the last straw for me and what made you quit i worked all of those parties through the whole month of december i was lucky to receive some payback like in february with your tips yeah she'll cut you a check in six weeks when she feels like it she wouldn't let you go pick up your paycheck she called the cops on you you said she called the cops on you oh off time numerous times but seriously call the police because you wanted your money yes you're a threat yeah seriously i mean it sounds like a dictatorship as opposed to a boss that's there to support people loved it there it was very homey the opposite of now all the locals came we had a booming hotel business wow it was such a great place and then the quality just steadily went downhill and i think she had a complete lack of respect for the staff and didn't understand that your staff is a huge asset what a mess can i answer questions please have you met her oh no at least i just arrived seriously this morning you are in for a treat i was curious just by the way you were speaking because i thought he hasn't met her yet has he no no no so calling the cops you know high staff turnover um standards dropping i haven't got much confidence however i'm gonna tackle it head-on you don't look very optimistic do you thank you wish me luck thank you take care [Music] wow look at the size of this place oh dear what happened there damn when did that happen you know it's been here since i've been here oh really hi i'm mary ann this may sound here well that was good to see you i get a bit nervous about checking the hotel the windows are smashed uh anyway how are you i'm good thank you i'm happy to be here are they bullet holes in the wall oh you know they might very well be i'm not sure what they are we're 250 years old 250 years old uh what's wrong with the place i think it's beautiful place but i think it really just needs some upgrading and uh which part's beautiful help me certainly not the entrance with the smashed windows well i think it could be beautiful yes it's been neglected for a while what happened here oh oh my god oh my gosh that looks much better wow dear idea i don't know if render is not going to be too happy you just ripped the wallpaper down that was fantastic and what time is the owner calling in she might be here i can check i'd love to meet her oh he's bringing verandah up vervendor hi how are you good how are you very well a little bit nervous smashed glass what happened there it's been there since before i bought it oh yeah how long were the hotel ten years ten years and you didn't think about replacing it first impressions customers walked through the door it's the original have you been drinking you look like a drink did you run a hotel before we bought this ten years ago yeah never never no no what did you do therapists for children i did that for 20 years that was my practice wow okay uh 201 i'll see you uh shortly i'm gonna go check in and uh unpack okay place is filthy i need a rag napkin or housekeeping please [Music] oh jesus let me get housekeeping for you housekeeping called fire brigade oh no are you the housekeeper i'm not i'm looking for i'm i'm caitlin okay please meet me so my hands are dirty so i'm just gonna shake hands like that sure no when was last time this place was cleaned there's dust and [ __ ] everywhere uh talaia is here every day uh so i would assume right cleaning i mean under here look i'm not talking about a couple of weeks of dust i'm talking years i'm behind here as well look hi hi oh geez how are you hi are you good yes i'm fine fine right what do you do housekeeping stop which house this house come over look at the mess down there what's that what's that below song let's get the place clean fabulous let's just have a little test here look at that look at that do you have a program that you clean floor by floor a program no no uh where is my room to what your room no what's that up there who sits here is it a [ __ ] tea party for rats or stuart little in for dinner tonight what the [ __ ] is that oh what is it like pet corner we drop our cats off for dinner here [Music] jesus man who does this you care to join me come on go forward come on let's let's see let's talk about your cleaning habits my butt's way bigger than yours so take a seat now we have some menus please oh sure yeah absolutely so what in the [ __ ] is going on [Music] i actually said something about that but you know you're comfy absolutely not no all jokes apart forget the mice party tea party stuart littles [ __ ] hang out what is the biggest problems here because it's like this the mold the the mold we got rid of the dust what do you mean the mold where's the mold oh great yes so take it to the mold okay thank you actually let's start this way but where let's go this way first moles i guess it starts i don't know exactly where it comes but it comes from somewhere on the shower curtains i actually can change it there is mold do you tell the owner to change these out yes sir and any response she'll get to it ah look at this look at that come over is there more that is mold yes i said that that's mold seed bloody how when was all the linen last changed look at the color of this how much sweat is on there oh man oh look at the color of that so that's what that is sweat that's sweat and then is that a is that a tube television how old have you ever heard of a flat screen yeah i got five you've got five flat screens at my house uh what a mess what's that in there what a empty box of tights silk perfections does the owner ever come into these rooms since i've been here i've probably seen her here maybe once once upon a time these were white right you see these look at the color of them how grey and dirty god they stink oh you can tell this poles have been white oh man i was worried about your eyes for a second there where's my room please 201 please tell me it's not worse than this one [Music] 201 bloody hell what a mess dust everywhere and all this what is this terrible girl how are you doing you found all the nasty no no i thought that the curtains were gold no pharrell they were supposed to be white oh my goodness i am a pod and then just underneath it all right now it's pretty obvious that the owner doesn't even put a cent back into this room lean into the hotel but when an owner can't be bothered to change a smash window and reception i don't hold much hope for the rest of the hotel and look at that up there what's that check out time 11am yeah i'll check out way before that my love [Music] hi nice to meet you i'm tammy gordon good to see you good to meet you um and your sales and event coordinator at the brick rumors has it you do a lot of events do a lot of events how many a week on average about 350 a year it sounds like this is the oxygen that's keeping this place alive unfortunately that's the truth wow what other problems are there help me uh staffing is terrible why are so many staff going through the door what is it or and are inspiring them often i'll come in on monday and see who didn't make it through the weekend she's very tough to work for the bottom line is the problem is the owner yes there's nobody else here starts at the top i appreciate your honesty well we appreciate you being here after learning the hotel's revenue is strictly from events i want to see how bad the food really is seasonal local fresh i ordered a couple of items the french indian soup which was tasteless that's so bad terrible so i opted for something with a little more flavor [Music] that tastes better then i ordered something i've never heard of before a cauliflower steak which by name i should have known better that is a mess who put it on the menu and a crab sandwich which maybe i would expect to be frozen but not from a can product of china fresh seriously are we done is it do not you've got your burger still do you know what cancel it absolutely because if it's coming from the same kitchen forget it got it yeah tell the chef i travel light and i haven't got that many [ __ ] pairs of knickers thank you oh my gosh oh my gosh i'm freaking out he's freaking out cancel everything else no more no more he said enough [Music] uh take me to the kitchen introduce me to the team place is huge kitchen is massive uh so where's the chef hello i'm not michelle you're not the chef how you doing you are a chef though you've got a jacket on yes sir that's how chefs tend to dress yeah maceo nice to meet you good to meet you too and this is very very sexy all right so you got it you're the chef i'm not the chef no you're the chef egg chef but not fish aisha there's two of them there's two of them the other one's uh where's the head chef well we have both of them in charge no such thing your set of rules your set of rules doesn't benefit the castles i'll come back to the food in a minute i'm in shock before i got here i met a dozen of your ex-employees okay i couldn't believe the amount of staff that have left this building in the last two years why are you going through so many staff i don't know you don't know i think i hire people and uh oh so it's them not good enough for you yes when you have a young member of staff that is owed money and they won't leave the building until you pay them and you call the police on them what kind of business are you running here who said that are you saying now that they're lying please i don't know are you saying they're lying simple yes or no i cannot tell people you cannot tell it's inaccurate though i do it's inaccurate yes i have witnessed verandah call the cops on a number of people she has a close relationship with the newtown police department do you care about this hotel it's not funny i mean i am not here to laugh let's get that right let's move on to my reception when i walked in and there's dust and [ __ ] everywhere when i say dust i'm talking dust that's been embedded for years and there's mold on the carpet i'm a little bit lost to words i ever sat down in the restaurant and had dinner right top of your menu it's fresh seasonal local it's canned food i'm not a chef and i don't know all these things what's wrong you're feeling sick no i need to take something out of the oven so you take it out the oven what is this tomorrow's chicken i see you laugh what is this a game you have to [ __ ] wake up [Music] hi hey guys how are you excited yes we're checking in no problem bye bye how are you hi how are you nice to meet you name is i'm jessica jessica good to see you i heard you had a great time today great time not but uh yeah let's wait and see uh who's that that is cj that is verandar's son oh hi cj yes i'm one of the co-owners as well good to meet you how many times were you here i'm here right now probably less than once a month even well i've got another job that i pretty much full time would you do uh manage i.t i see well why did you buy this why did we buy this it was an investment opportunity when we first got into it we're told that it was turnkey hands off so that was 10 years ago yes have you seen any return on that yet zero zero when do you think it's coming [Music] well i have been talking about that quite a bit over the last six months because uh it's getting difficult to keep putting money in wow in your mind forget him what's wrong with the place i'm very sorry because i know this is your mom but i can't i can't deal with how she treats me it's like when we don't need her here she's here and she's on me about the smallest things wow do you have one foot in their camp or one foot in your mother's camp um i'm split between the two i've actually had employees tell me why aren't you around more because you're pleasant to deal with how's this gonna get turned around if she's still micromanaging and dictating to everybody about how this place should be run she says if she's not here it's things will fall apart and it won't get done that sounds right hey hey it's customizing hi guys how are you good evening good are you welcome how are you well you guys have a reservation yeah weinstein sorry about the smash window and the crabs from china because from china okay you guys can follow me i don't go to china for crap [Music] gentlemen i have one order for you it's just the first course on the first table it's just two soup of the days thank you [Music] okay who's next [Music] i got all the soups all right first thing is this it's uh apple pear no blue cheese and an eggplant stack [Music] where's the apple pear can we get this out why is she doing this is she always on the hot plate she is she's never quiet which ones are done can you guys take those down is this done no i've taken my stuff down that's done yeah wow it's a little aggravament guys waiting on the back it's coming verindor is coming we're working it hard they're making us nervous oh my goodness carly carly what i'm coming what is that put this here take this this is yours no that is my new york street this is craziness who's drawing the cauliflower are you cooking the cauliflower now yes i know i swear to god can you flip this and what should you do cooking i have no idea normally yeah this is crazy absolute crazy [Music] what a mess the wheels are stunned he was just sliding on the [ __ ] grease oh god that is gross miranda you got two seconds sure just stand behind there will you oh my goodness no please stand behind there i'm i'm what is this maceo you guys just cleaned this is this from today i don't even know what's back there verindar what when was that cleaned it's they just cleaned them two days ago they got spilled everything there come here i know hand on heart that is not from yesterday that is not from yesterday what's that up there seriously what's your eyes what's your eyes who cleans this [ __ ] who is it since i've been here no one's cleaned it since you've been here no one's clean i appreciate your honesty brenda yeah [Music] since he's been here he's never cleaned it this place is disgusting like this i don't come and do this you don't want i trust them that they would clean where they are you you guys cleaned the floor the other day didn't you we cleaned the line the other day we sweeped the line you said you guys took out no i never said it you're just trying to make excuses yes you are aren't you embarrassed very at least you taught the [ __ ] truth the owner's in denial that has been pulled out for [ __ ] months that wasn't poured out what a [ __ ] mess what is this bloody hell holy crap oh my god what in the [ __ ] is that oh my god what in the [ __ ] is that that's grease from the hood can you stop lying that was not cleaned yesterday i'm telling you this is grease from the hood but they haven't cleaned them do you have any idea what happened if that caught fire why not now do you have any idea if that caught fire i do what are you doing you stop caring no that's not true i mean that's the sign of an owner that cares i want an answer i'm going upstairs by the time i come down i want an answer cj he's gone i don't know where he went jesus oh my god right i'm unconvinced so this place is clean so i want to run a quick bacteria test it looks disgusting i don't think these vents have been cleaned for years time to tell did you talk to ramsay no he came down here looking for you there she goes now 10 to 20 is deemed as sort of clean respectable anything over 30 is unhygienic dangerous and this is reading 573. come in you were looking for me uh sit down what is that this is a very simple hygiene test anything above 30 is in the danger zone okay 573 from the air conditioning unit i don't have an answer for that sorry that's cj 573 let's do another one how long's this chair been here but i believe since we bought the place have you seen the stains on it see the stains there yeah let's see what that says did you ever stay here uh no i've never stayed here you've never stayed here in 10 years no wow so you bought a hotel you invested in it with mum and you've never stayed here i'm amazed 446 and you've got no idea it's like this what's the bathroom's like oh my god [Music] do you know the shower curtains got mold on them no i did not your housekeeper pointed it out this hair's there at this rate i really should be wearing gloves oh dear i shall cut [Music] what 5680 what in the [ __ ] seriously uh i don't have an answer for that at all 5 hundred and eighty that is the volume of live bacteria i'm gonna wash my hands [ __ ] it now five thousand what in the hell's going on i'm gonna go and just check 301 sorry disturbing are you well i'm so sorry do you mind listen got some issues downstairs and found some pretty horrific stuff i know you get ready for bed i'm sorry that's okay i honestly didn't think they're gonna put anyone in here today [ __ ] i'm right look i'm sorry that's mold underneath no you did not did no you did not really that is disgusting and i did a bacteria test i've been doing them all day on my shower curtain was mold i just took a shower oh [ __ ] we just give me two minutes okay oh my god let's go come on let's go oh no oh my god leave your bags there make your way down to the front please leave the phone it's not important customers are way more important leave the phone customers out customers out let's go out barry drop what you're doing go off the premise please we're not going to be serving this anyway quick let's go we've got to move fast on that let's go everybody stand up in the front just wait two seconds is everyone out this isn't the drill first of all i just want to apologize there's no fire more importantly over the last three hours all i've done is a bacteria test i want to apologize to all of you but i want to stop right now while i try endlessly to get through the owner who's totally oblivious this is the owner we all ate here we were all playing on st here and you're smiling like a smirk on your face what i'm not gonna do is just allow this lady to laugh at me you guys to pay good money and eat and i'm certainly not letting paying guests stay to sleep here i'm done my team will assist you getting yourself out of there relax there is no fire but we are not going to continue i want to stop right now and shut this place down oh my god oh my god i'm so sorry i need you now [Music] thank you [Music] when are you going to get real when are you going to stop close the [ __ ] door and take a good look at yourself in the mirror if i say anything it's not believed so what's the point what do you mean it's not believed what is wrong with you what i can what is wrong with you what is wrong with you there's nothing wrong with me it's just after 10 years i'm here every single day they don't like me and they insult me and they disrespect me every second they work here they steal from me they're on their cell phones for four hours a day you're disrespecting every member of staff you're blaming everybody for what you've created somewhere you switched off and ignored all the problems and took it out on the staff that's what they're telling you yes that's what they're telling me right now i'm going to tell you something you've never heard before you're out your depth [Music] last night after shutting down the hotel and seeing verandah had no communication with employees i organized a staff meeting anyone down there but verandah was nowhere to be found there you are they've been looking for you they said that you'd ran away no i'm not running away you don't want to be in front of staff why not my biggest problem is that you have shut down and you refuse to let anybody in i walk through the way those people steal from me every single day and so you had some incidents with some bad stuff years ago and then you think everybody that comes through your door is it it's exactly the same no they're not it's not about a one-on-one anymore you can't just focus on one individual and you've done that brilliantly in the previous career running a team managing a hotel is completely different okay we need to get the team back on side and they need to believe in you and you need to believe in them it's a two-way thing well it's a process too it is a process but if you don't walk back through those doors and face the music with me then i'm gonna go as well because i can't do this without you i i don't know how let me show you how [Music] uh well first of all thanks for coming in early this morning um listen this is hard there seems to be a massive conflict how do we get the trust back in the room what would you like to see change we just did a funeral last week 90 people and there was two servers zero buses zero bartender well of course it's a money issue it's a budget issue so i took it over and that is why we we had a schedule on monday for the cooks we come back tuesday the schedule's completely changed do you do the schedule but this should be the chef's job you need to be responsible for your own departments i'm like macy's responsible the kitchen tammy's responsible for the events you have to offload the work from you and give them the responsibility i guess that's a mistake when was last time you had a meeting we had a service staff meeting in here that we get yelled at and it just gets hostile and people get up and me include it and walk out and it just doesn't help anything let's stop there we're not going to it's not this is why this is why no one wants to no one ever if you want a manager wait a minute but you must understand now that's the wrong way to handle things seems to be a really bad vibe in the room that we can't shake off but if you want to clear the air people need to turn their phones off when they walk in and clock in can i say something about the phones i have said that million times please do not bring your cell phones in here and invariably i come in at two o'clock i see you guys outside on your cell phones yeah that is a break cell phone he's never seen me on my cell phone okay fine i mean you know maybe you're not doing it but other people are doing it why is there so much distrust in this building it's the people stealing from me drinking on the job doing shots over here that's not now we're talking as if it's present yes but there is i mean you know these guys aren't taking shots but what i'm trying to say you're accusing them of somebody else's bad practices what you need to stop doing is blaming them for the past can you trust your team yes tell them that okay i'll try please i can't i can promise wow i can only try look at that smile that will go a long way we all know it's not gonna change overnight it's a process so we need to embrace that process and we need to install confidence i'm open to the change that he wants me to follow if that's what's going to make this place a success i feel like the staff meeting was a step in the right direction vrandar seems to be coming around but i want to make sure she is 100 committed morning uh thanks so much for coming i really need to talk to cj privately because he's the one person who can help get through to her uh cj i'm gonna be honest i'm gonna be up front i'm not dealing with a hotelier um i'm dealing with your mum um and i'm sure she holds a special place in your heart but unfortunately she's running around like a dictator and she's not letting any of the staff breathe she's stifling the business i've had conversations with her about a few things similarly i've told her um the way we were brought up and raised in india that tone in conversation doesn't work here and uh she struggled to be very honest adapting to that part of it um you adapted brilliantly come to this country but she's one tough cookie you know that yeah she is nitpicking the staff and then she's not giving any of them responsibility she needs to be less hands-on okay and more supportive no i know i know this is crazy mid-60s she shouldn't be running around like this no she was very honest with me last week she told me i want to spend more time with the kids and my time is running out and i haven't heard her say that ever right but she needs to let go okay so how can i help i need a commitment from you got to be there to support her we need to get rid of that stubbornness from your mum and make her understand that this business can be fruitful she just has to step back okay we can't continue like this is do or die and we need to step up okay all right i'm gonna have a talk with her today please we got one more shot at this after spending time with cj he clearly sees the issues his mother has and i have asked him to reinforce the changes she needs to make what we should talk about is how do you let go the responsibility is shifting which means you don't run around doing things if it's maceo's kitchen if you're making that decision it's not your problem to deal with let jammy and the kitchen chef do everything in the kitchen i learned it the hard way at my job i was working 70 hours a week mother yeah but when i got the team in place and i stepped away i only get involved when there's an escalation okay sorry i mean you know i can do that and you know what let's see what happens with veranda on the right track the next order of business is starting the renovation process the brick hotel needed drastic changes so my team worked through the night to get the hotel ready for relaunch welcome to the new brick inn wow oh [Music] my god wow wow oh my goodness it's amazing [Applause] would you like to come up and see my room yes yes [Music] wow oh my god wow oh my gosh i'm about to take a dab i'm taking the dab i think i might have to come check it out i don't know everything about these rooms are amazing wow i'm excited to come to work and clean go in front of jump on them go ahead come on jump down oh my gosh if you don't do it oh my goodness very nice thank you so much oh you're welcome after updating the brick hotel with a modern look i give them a classic menu that is perfect for the town and can better accommodate catering for the large-scale events that take place at the hotel hi good evening welcome to the brick hotel as for the relaunch i invited the locals not only to dine at the brig how are the first couple bites of everything oh fantastic they're the best i've ever actually had in my life but to tour the renovated rooms as well oh mike look at this oh my god look how nice this is ah while on the hotel side everything has been well received the kitchen is running smoother than ever meatballs aren't cheating sprouts yes one at a time brussels sprouts yeah 86 brussels sprouts please really fish that's a good sign thank you and with cj having a presence brussels sprouts no what do you mean go get them he's able to prevent his mother from slipping back into her old habits it's okay you said it's a good sign now she can focus on her duties as an owner yes first of all it's so nice to see you smile yes she had to walk around this town with your head up high well i apologize for the difficulty i gave you initially okay and anything i want to see you do is from time to time come in here and walk around like you did all night tonight with charm and grace i've told them that you are banned from behind that line okay okay all right i promise you all this stuff will happen promise me yes i'm not a person who expresses joy or in a you know jumping up and down and things like that but it's really really wonderful it's given us a lot of oxygen for a second life best wishes take care thank you [Music] wow what a week [Music] after leaving the brick the reputation of the hotel was on the mend cj became a more visible owner and verandah stayed true to her word in trusting her staff to do their jobs and her employee turnover is at an all-time low with these changes in place the brick is well on its way to being what it once was you

Channel: All In The Kitchen

Views: 1,209,727

Keywords: Gordon Ramsay, Gordon Ramsay chef, Gordon Ramsay recipe, Gordon Ramsay cooking, Gordon Ramsay teaching, Gordon Ramsay best of, Gordon Ramsay funny, Gordon Ramsay argument, Gordon Ramsay tv show, Gordon Ramsay full episodes, Gordon Ramsay cooking show, hotel hell full episode, hotel hell season 3, gordon ramsay hotel hell full episodes, gordon ramsay hotel hell best moments, gordon ramsay hotel hell season 3, Gordon Ramsay Hotel Hell Full Episode, Hotel Hell Full Episode

Id: 8xIzG9UTJ9M

Length: 42min 4sec (2524 seconds)

Published: Wed Oct 13 2021