This PC almost stumped me... can you guess what went wrong??

[Music] i've said it before and i'll say it again this is like the month of broken pcs so what we have right here uh oh by the way if you guys are enjoying 31 days of tech miss just hit like down and subscribe because this was a hard month let's let's give a round of applause to the team oh geez all right so what we have here is a friend's computer that just traveled all the way down from alaska uh the final frontier no that's space the wild frontier the last frontier we don't own antarctica who cares so anyway this is a brand new system it's a uh ryzen 3600 it's a i don't know it's got g skill ripjaws memory it's an rg strix motherboard and it's not really had a chance to do anything because the moment he plugged everything in and turned it on it immediately started smoking and i don't mean it to get the bad habit of smoking or vaping it literally smoked the hard drives uh the state of drive so he's replaced the motherboard all the other parts are essentially the same this is the same graphics card the same memory the same cpu my cooler um doesn't have the stated drives and stuff hooked up but even though he replaced the motherboard he's got some crazy instabilities happening with the system so i told him to bring it down what we're going to do is we're going to troubleshoot what went wrong see if we can get it fixed and up and running and then we'll kind of take you guys along for the ride these are the ones that i think that are fun because most people don't have a studio full of parts hanging around that they can use to just start swapping in parts and be do the automotive thing and just let's just throw parts at it and see what happens so let's go ahead and see how this goes and see if we can't figure out what exactly went wrong so he's had all kinds of weirdness in that he doesn't get the same problem consistently he'll get aaa will show up on the motherboard which is actually a good post with asus codes um but no video he'll get video other times and then he'll get like uh blue screens he'll have the keyboard usb or the usb keyboard freak out where you push one key and it just continues across the board without the key being stuck uh if he does get the system running he'll try heaven he'll get like 20 seconds where it will completely crash is it hard block blue screen what does it do blue screens i have a sneaky suspicion that the cpu is damaged in a way he's tried so here's things he's already tried and of course we have to do this ourselves too he's tried each stick of ram individually because my first thought was smoke is never a good thing and it smoked the second he turned it on he even physically heard an arcing buzzing sound now it was a gigabyte power supply um i asked him if we could test the power supply he sent it back under rma unfortunately um we weren't able to get that back before it was delivered back i would have loved to have tested that power supply i have some stuff i could have hooked it up with um first things first i wish you had asked me before you bought a gigabyte power supply because i would have told you dude stay as far away as you possibly can recommendation number one don't buy gigabyte power supplies just stick with brands that that know what they're doing with power supplies second of all he's tried each stick of memory individually and he says the problem's fairly percent persistent with any stick or any combination of dual channel he's got four sticks of ram in here as you can see so based on the problems he's describing i would have thought it was initially memory that's the first thing i went to we haven't tested any of this yet but the fact that he said he's tried each stick individually with the same problems tells me okay it's not a bad stick unless they all experience some sort of dead chips who knows memory can still work actually with with bad modules on there and that's when you do things like mem test or not to make sure they're all working properly it doesn't mean the cpu couldn't have a damaged memory controller we don't know what smoked they were sata drives both of them went up in smoke so we don't know if it was 3.3 volt we don't know if it was 5 volt or 12 volt so it's possible the cpu could have gotten over volted uh through bridging which could have damaged components in the cpu now i usually believe that cpus were either worked or they didn't until i've experienced my own issues before in the past where cpus can have things start to go wrong on them i would have initially said that it could have been a motherboard but this is a different motherboard it's the same graphics card but one of the other things again with gigabyte this particular graphics card has uh the riser for the power and it's like trying to plug in molex getting these things all the way down and click without pushing pins out it's a terrible design um it's unfortunate but i don't think this was a problem these are all 12 volt and ground they go through here so i have a feeling if it had a problem here like let's say something arced in there when you're trying to plug this in the i think the smoke would have started here not at the at the at the hard drives so the reason why i haven't powered this on or anything yet is again he said his initial problem started on the first build with clicking it on now in terms of the power supply or the the motherboard grounding on the case he said it is a thermaltake p3 but you've got to try really hard i think to to ground anything motherboard wise you'd have to have a seriously pinched cable i don't have the case here or the hard drives or the sata cables or anything so i can't like inspect those but powering this on for the first time we have a motherboard lighting up we don't have any smoke yet all right do we have any sir we don't have surface buttons on here so i need to get you know what i'm going to use what should i use i think we should use architecture so i'm just going to bridge together the power button the power switch prongs on here as if it were a button now i'm half expecting everything to just work cpu fan error that's interesting it's turning and i have it plugged in that's pump that's optional so the printing where they're printing it on the motherboard makes no sense whatever okay so that's working if this all works this is quite literally the worst possible outcome i said this could potentially be like the car mechanic situation where your car only does it for you but not the mechanic and then it does it while you're leaving the mechanic after he says he couldn't get it to do the thing that would mean that the common denominator here is the the case that i can't test because we are testing on this standoff deal right here this is the little boards that come with actually a pcb but this is a pcb tray that comes with all the evga boards when you do overclocking um i'm just doing that so it's not sitting on a cardboard box but asus fanboy let's just try heaven here and see what happens it likes starts and goes away so this is some of the weirdness he started to talk about now this is a fresh install on a on an nvme so already right now see if i can't get heaven to even start but the way i'm gonna do i'm just gonna add remove programs on this fresh install in heaven won't work the installer is breaking let's just see if it'll complete a benchmark cause he said it wouldn't before why can't it ever just be like yeah this is it just doesn't work why is it why why does the universe have to work this way all right so we were talking about this it passed he said he's never got this to pass but we were talking about where he lives in alaska right now um i mean he's he's so he's active duty he's up in alaska fairbanks area yeah by fairbanks he was explaining to me that this time of year the wind will actually blow snow over the house so i was like how old's the house he said newish you know it's it's a base housing i said what's the power like there is well they're they're coal they're coal power plants but we're talking extremely cold temperatures through line transmission and we're also talking about extremely high static so the snow covering the house and being blown over in the wind all create static energy ask me how i know but if you're being insulated by snow at that point think of the igloos right there's a reason why igloos are what eskimos live in the whole idea of an igloo is the fact that you build this enclosure this shelter out of ice and stuff you become insulated by it the same thing can happen with the snow and he's creating an insulation thing where he could have such high static buildup in his house that everything he's experiencing is just simply the air humidifier is not going to help because we're talking about something a natural phenomenon that's so much greater than a humidifier that he can put in there so if we can't get this to crash today it doesn't explain the fire still that's just the power supply and it looks like it took the old motherboard out with it but you might really need to look at getting a upc just to help get the power delivery a little cleaner i still want to do some some stress testing on the cpu and stuff but it's looking like this hardware is actually fine it's it's look you might just be at the mercy of your environment honestly all right so let's just see uh and this will crash at this point i'm not confident that it's going to which really sucks for you josh because that means i have absolutely nothing i can do for you that sucks it's possible the riser cable could have a bad pcb it could have a small broken wire that's the one thing we haven't tested yet he so that case does require a riser right nzxt knows to think about riser cables and potential fires so this is clearly not going to crash let's go ahead and shut it down let's put the riser cable on and see if we experience any other weirdness i have purchased inexpensive riser cables off of amazon before and i have noticed that there is a striking resemblance between those and the ones that thermaltake uses and i have had one in the past that caused me a problem where the cheap ones typically and i'm not entirely positive if the this one from thermal take is the same there's a difference between shielded and unshielded riser cables where if he's dealing with the amount of static energy that he is and you now add this much surface area of connection to deal with a static interference could explain some of the problems that he is experiencing with his graphics card that's like really sharp bend look at that it's like creased even okay well let's see so when you put on the chassis yeah cause it's like that right so look at that sharp bend we got the riser card on there now i don't like how sharp that bend is but it should it should be fine unless you start bending it back and forth back and forth a bunch i really want the problem to i want something to happen so far this is the mouse stopped working and then we just got black screen it's back uh well that's not normal though at least at least i was saying i want something to happen and that was something well i noticed the mouse wasn't moving at first i was like why is the mouse not moving and then the screen went black direct 3d error failed engine video start but it started it again anyway i just why is it why is it so little yeah i think it's the riser cable so now i'm just gonna i know that wasn't good but i'm gonna do it anyway okay so he's saying that if he had to like power cycle it like that he would then get cute code errors starting it back up so let's see no it could be the way i'm holding it though it's so i think if this is causing a physical problem then that will affect post obviously because it can't communicate with the with the gpu properly all right so i'm going to shut this down the right way now [Laughter] i like how there's four people in here and yet i'm doing it this way there we go okay so i'm going to change out this riser cable so it's the riser cable not surprised i don't expect thermaltake to actually spend decent money on this stuff you guys spend good money on their cases because they charge enough for them but then they give you crap the irony i've got my fractal design riser cable in there because i i can't find my other ones i'm talking about um considering the fact thermaltake ripped off one of their cases a while back so we'll use a we use a fractal product to make it work it's funny i've had people ask me in the past riser cables bad and i was like no but they are when they're the cheap knockoff unshielded ones okay so remember last time i would hit run and then it would immediately give me like that crazy you know it was saying there was no gpu memory is what it was saying but now look so that's your problem so now we got to get one in here that's the same length and mounts to this for him because you know what even if you ask thermaltake to replace it who knows how long it'll take and who knows if it'll do it again because of the crazy sharp angle he has to put on that let's just make sure it passes the benchmark but i think based on what we were seeing before versus now i'm feeling pretty confident that the problem is figured out i don't believe it to be related to the crazy power supply smoke issue i think this is truly just a physical limitation of this i don't believe this could have been damaged without damaging the graphics card like the resistors and stuff that are on here don't look damaged in any way there's no burn marks on here can't see the inside of it but that doesn't mean anything the nice thing is if you look at proper riser cables although this is a short one the cable comes out at a 90 degree angle to the pci slot but if you look at this one it's 180 degree it's straight so to get it to go where it needs that goes up there and then that goes like that so think of this as like a metal wire you bend it back and forth too many times it breaks and there's probably broken wires along in here so which is why it can't communicate with the graphics card properly let's get one modded we're just going to drill some holes actually in fact there's no point even doing this part of the video we're just going to mark the holes with the new riser cable or whatever i end up putting in there we'll drill holes we'll put a screw and nut on there and you should be fine get good risers hey i flew away back from rochester new york once with a pizza like a full pizza box now the whole way home the flight attendants everybody was like you know you can't bring that on the plane unless he brought another for everybody and i'm like girl out of the seat and this everyone in the back was like do you see the limbs like ah this is an rog one though no it says rog right on it yeah i put an rod sticker over the formal tape logo okay i actually approve of that [Music] you

Channel: JayzTwoCents

Views: 591,324

Keywords: pc troubleshooting, how to troubleshoot a pc, how to troubleshoot a broken pc, broken pc, broken computer, broken gaming computer, PC building Simulator, PC Simulator, PC Building, PC Troubleshooting, how to fix a broken PC, how to fix a pc, how to fix a broken computer, how to fix a computer, computer, pc, computers, ryzen, intel, asus, evga preroll, Jayztwocents, jay2cents, budget build, water cooling, pc build

Id: oXbAZXMmap4

Length: 14min 53sec (893 seconds)

Published: Mon Dec 28 2020