Tesla repays San Jose pie shop owner after last-minute cancellation

>> REPORTER IT'S A BELOVED SAN JOSE BUSINESS THAT NOW HAS THE HEARTS OF EVEN MORE PEOPLE ACROSS THE BAY AREA AND BEYOND. >> I DON'T THINK I HAVE ANY WORDS TO SAY HOW GRATEFUL I AM GRATEFUL BECAUSE THE COMMUNITY RALLIED AROUND HER BUSINESS, THE GIVING PIES AFTER IT TOOK A SIGNIFICANT HIT. >> OWNER SAYS TESLA REQUESTED A LAST MINUTE ORDER FOR 2000 MINI PIES. LATER DOUBLED IT AND THEN CANCELED LAST MINUTE. SOMETHING THAT'S NEVER HAPPENED IN OWNERS EXPERIENCE WITH LARGE CORPORATIONS AS THEY ARE REQUESTED. >> QUOTE I SEND THE QUOTE THEY APPROVE. I SEND THE INVOICE AND PAID IN IMMEDIATELY. >> TESLA SAID AN EMPLOYEE MISTAKENLY TOLD HER THAT PAYMENT WAS GUARANTEED WHEN IT WAS NOT. THE BUSINESS WAS OUT $2,000 FOR ALREADY PURCHASED INGREDIENTS. >> WHEN YOU'RE A BIG CORPORATION, $3,000 IS POCKET MONEY. IT'S NOTHING. YEAH YOU YOU SPEND MORE ON FEEDING YOUR EMPLOYEE THAN YOU KNOW THAN THAT. BUT FOR US, IT'S A LOT. >> DAYS AFTER THE CANCELLATION, ROSSI MARINARA SHARED HER STORY ON SOCIAL MEDIA, WHERE IT WENT VIRAL. WE MET HER THE SAME DAY. BY THEN, CUSTOMERS ALREADY STARTED POURING IN TO SUPPORT HER. THAT RESPONSE ONLY SKYROCKETED IN THE DAYS AFTER SHE HAD SO MANY CUSTOMERS OVER THE WEEKEND THAT SHE HAD TO CLOSE MONDAY TO CATCH UP AND FULFILL ORDERS. ABC SEVEN REACHED OUT TO TESLA WHEN WE FIRST MET WITH ROSSI MARINARA AND NEVER HEARD BACK. SHE HEARD FROM THEM MOMENTS AFTER OUR FIRST INTERVIEW WITH HER. LATER, ELON MUSK GOT WIND OF THE STORY AND RESPONDED, SAYING THAT HE WILL MAKE THINGS GOOD WITH THE BAKERY. >> THEY ASKED ME TO CATER MARCH FIFTH AND SEVENTH, BUT I HAD TO DECLINE BECAUSE I DON'T HAVE ANY MORE CRUST BECAUSE EVERYBODY CAME TO BUY PIES AND WE HAVE SO MANY EVENTS IN MARCH, WE HAVE PI DAY, WE HAVE WOMEN'S EVENTS, WE ALSO HAVE EASTER THIS YEAR. SO IT'S ALL CRAZY. I REALLY DON'T HAVE ANY TIME FOR THEM ABOUT AN HOUR AFTER OUR INTERVIEW UPDATE WITH ROSSI MARINARA, SHE CONFIRMED TO ME THAT TESLA HAS OFFICIALLY REPAID THE $2,000. >> SHE WAS OUT, THOUGH SHE'S TOO BUSY TO WORK WITH THEM RIGHT NOW. SHE SAYS SHE IS OPEN TO THE POSSIBILITY OF WORKING WITH TESLA AGAIN SOMETIME IN THE FUTURE. WE ARE ALL HUMANS. >> WE ALL MAKE MISTAKES AND THEY'RE TRYING TO DO GOOD ON THEIR MISTAKES. SO IF THEY WANT TO WORK WITH ME AND THEY'RE NOT BITTER ABOUT THE WHOLE EXPERIENCE

Channel: ABC7 News Bay Area

Views: 74,850

Keywords: news, abc, abcnews, newsstory, tesla, the giving pies sj, elon musk x, tesla pie order, san jose bakery tesla, elon musk tesla pie order, pie order canceled tesla, tesla bakery

Id: RKwkM4uraRg

Length: 2min 15sec (135 seconds)

Published: Tue Feb 27 2024