>> THE GIVING PIES IS A BELOVED BUSINESS IN SAN JOSE'S WILLOW GLEN NEIGHBORHOOD, AND EACH PIE CREATED WITH INTRICATE DETAILS AND CARE. IT'S NOT JUST LOCAL RESIDENTS IN LOVE WITH THE PIES. THEY'VE CAUGHT THE ATTENTION OF SILICON VALLEY'S BIGGEST CORPORATIONS. >> YOU WORK WITH GOOGLE, APPLE, ADOBE, INTUIT OWNER RODNEY PINEDA SAID. >> TESLA REACHED OUT TO HER ON VALENTINE'S DAY TO PLACE AN ORDER OF 2000 MINI PIES TO BE DELIVERED THIS WEEK, ROSSI SHARED EMAILS AND TEXTS THAT WERE SENT BETWEEN HER AND TESLA REPRESENTATIVES. SHE SENT A QUOTE THAT A TESLA REPRESENTATIVE APPROVED. STILL, SHE DID NOT IMMEDIATELY GET A PAYMENT FROM TESLA'S VENDOR. I'M LIKE, OKAY, I'M GOING TO WAIT, YOU KNOW? >> AND, UM, THEY'RE PROFESSIONAL. THEY'RE A BIG COMPANY. SO THEY, YOU KNOW, ONCE IT'S APPROVED, IT'S APPROVED, RIGHT? >> ROSSI SARINANA SAID. JUST AFTER 9 P.M. THE NEXT DAY, SHE GOT A CALL FROM THE TESLA REPRESENTATIVE AND SHE SAID, OH, I'M SO SORRY. >> YOU KNOW THAT OUR VENDOR HADN'T PAID YOU YET. YOU KNOW, I THINK THEY KIND OF KNEW. AND BUT I HAVE A QUESTION FOR YOU. CAN WE DOUBLE THE ORDER AFTER SPEAKING WITH HER STAFF, WHO PLANNED TO WORK AROUND THE CLOCK TO DOUBLE THE ORDER THEY TOOK ON THE JOB, SHE BOUGHT INGREDIENTS AND TURNED DOWN OTHER ORDERS, BUT STILL HADN'T GOTTEN HER PAYMENT. >> AFTER FOLLOWING UP, SHE GOT THIS TEXT MESSAGE AND SAY, OH, I'M SORRY, PLANS HAVE CHANGED. >> WE'RE NOT GOING TO. WE NEED THE ORDER ANYMORE. THE GIVING PIES WAS OUT MORE THAN $2,000. >> A BIG HIT FOR THE SMALL BUSINESS. ALL ROSSI, DINATO WAS TOLD, WAS THAT THE DECISION CAME FROM UPPER MANAGEMENT. SHE POSTED WHAT HAPPENED TO HER ON SOCIAL MEDIA WHERE IT GOT PLENTY OF ATTENTION. ABC SEVEN REACHED OUT TO TESLA AND DID NOT HEAR BACK, BUT WHILE WE WERE DOING OUR INTERVIEW AT THE GIVING PIES LATE AFTERNOON, SOMEONE WITH TESLA FINALLY REACHED OUT TO HER, EXPLAINING TO ME WHAT HAPPENED THAT IT WAS MISCOMMUNICATION THAT THE EMPLOYEE, LAURA, HAD NO AUTHORITY TO, UH, TO PROMISE ANY PAYMENT. THEY OFFERED TO FIND A WAY TO STILL BUY PIES FROM HER, SOMETHING ROSSI SARDINATA SAYS. FOR NOW, SHE'S HESITANT TO COMMIT TO AFTER THIS EXPERIENCE. SHE SAID SHE'S REEVALUATE HOW SHE DOES BUSINESS WITH LARGER CORPORATIONS, DESPITE THE DISAPPOINTMENT. THERE'S ALSO A SENSE OF GRATITUDE TO THE MANY CUSTOMERS WHO CAME IN HERE, AND NEARLY CLEARED OUT THIS DISPLAY CASE AFTER SEEING THIS STORY POSTED ON SOCIAL MEDIA. >> YOU GOT TO HELP YOUR COMMUNITY. THE PEOPLE THAT MAKE YOUR COMMUNITY, THE MERCHANTS, ARE IN YOUR COMMUNITY BECAUSE IF YOU DON'T HELP THEM, NO ONE ELSE IS STUDYING. >> NADEAU HOPES THAT BY SHARING THIS STORY, LARGER CORPORATIONS CAN BE REMINDED TO RESPECT SMALL BUSINESSES. >> BECAUSE I DON'T WANT THEM TO FEEL LIKE, OH, YOU KNOW, WE CAN DO WHATEVER. NO, IT'S PEOPLE'S LIFE THAT THEY ARE AFFECTING. AND
