Hey everyone, I’m Alda with Tern Bicycles
and congratulations on your brand new HSD. In this video, we’ll go over everything
you need to know to get started with your HSD S-level bike model. This means that if the modifier after HSD
in your bike model’s name begins with an S, like S11, or S00, then this is the right
Owner Briefing video for you. However, if the modifier begins with a P,
then we’ve created a separate Owner Briefing video for you. We’ll put a link to the video in the description
below. There’s a lot to cover in this video, so
we’ll put timestamps below to give you a quick overview of what we’ll be covering
and make it easy for you to skip back to the sections you want to rewatch. Let’s get started! Your HSD comes with an adjustable stem and
telescopic seatpost that lets you perfectly fit your bike to your height
and riding preference. Here’s how you can adjust your bike:
Start by adjusting the saddle height: simply open the quick-release lever, adjust the seatpost
to the height you want, and close the lever to secure it. For safety reasons, always stay within both
of the minimum insertion indicators marked on the seatpost. If you want to make it easier or harder to
close the quick release, just open the lever, and then twist the clamp screw nut. If the quick-release on the seatpost is not
properly closed or adjusted, there is a risk of injury—so it’s essential to operate
it correctly. The Andros stem on your HSD helps you adjust
your handlebar’s height, angle, and orientation. To adjust the Andros, first, raise one lever
at a time. Then, adjust the stem and handlebar to your
desired position, and finally, firmly close both levers. Your HSD model comes with a Cane Creek Thudbuster
Suspension Seatpost for a more comfortable and enjoyable ride. It’s possible to switch out the inner elastomer
in the seatpost for one more suitable for your body weight to help you optimize your
ride. You can visit Cane Creek’s website for more
information. We’ll put a link below. Your HSD comes with a shifter that helps you
control the speed and pedaling resistance. How you shift gears depends on which HSD model
you have. If you’re an HSD S11 rider, your bike has
a trigger shifter. This indicator here shows you whether you’re
in high or low gear. To change gears, either push the forward-facing
shift lever paddle to downshift to a lower gear or pull the rear-facing shift lever paddle
to shift to a higher gear. If you’re riding an HSD S00, your bike has
an Enviolo twist shifter with a continuously variable gear range meaning that it has a
spectrum of gears and not a fixed number. To shift gears, either twist the shifter away
from you for a lower ratio or toward you for a higher ratio. The HSD S00 comes equipped with an internal-gear
hub. One of the best things about riding a bike
with an internal-gear hub is that you can shift gears at a standstill. That's especially convenient when you come
to a traffic stop. Regardless of which HSD model you have, we
highly recommend that you change gears as you would on a regular bike—downshift to
a lower gear before you come to a stop or ride up a steep hill and shift to a higher
gear as you accelerate or ride downhill. It will help you maintain an efficient cadence
and prevent premature wear on the drivetrain. It’s also important to ease off the pressure
on the pedal when shifting, and if your bike has an internal-gear hub, we recommend you
stop pedaling when shifting. Your HSD comes with front and rear hydraulic
disc brakes for excellent stopping power. When looking at your handlebar from the rider’s
position, the rear brake lever is on the right, and the front brake lever is on the left. In a few countries, this orientation may be
reversed, so we recommend double-checking before your first ride if you’re not sure. Please be aware that suddenly pulling the brakes hard can have dangerous
results, particularly in wet or slippery conditions. In general, aim to apply even pressure to
both brake levers when you need to stop. Your brake pads are consumable parts and may
be the first part on your HSD that you need to replace. So, keep an eye on your brake pads, especially
if your normal routes include steep descents. Your HSD comes with a Suntour front suspension
fork to help absorb bumps and vibrations from the road. There are two adjusters on the fork: a Speed
Lock adjuster and a Preload adjuster. To enable suspension, turn the Speed Lock
adjuster to the open position. To disable suspension, turn the Speed Lock
adjuster to the lock position. The preload adjuster lets you adjust the hardness
or softness of your ride. Turn the Preload adjuster clockwise for a
harder ride or turn it counter-clockwise for a softer one. The HSD is a pedal-assist electric bicycle,
also known as a pedelec. Meaning the motor system only provides power
while you pedal. It’s good to keep in mind that the motor
stops providing power assistance once you reach your local speed limit for e-bikes. Let’s talk about the Bosch smart system
that your HSD has. It’s a new e-bike system from Bosch that
connects the motor, display, control unit, battery, and the eBike Flow app together. Your HSD comes with the LED Remote that you’ll
use to control your bike's motor system and display, view your current battery charge
level, connect your bike to the eBike Flow app, and more. To turn the motor system on and off, press
the power button on the LED Remote. The system will automatically turn itself
off if you don’t move the bike or don’t press any buttons on the LED Remote for 10
minutes. It’s best to turn it on and off when standing
next to or straddling the bike. Never do it while you’re applying pressure
to the pedals. You can select how much assistance the motor
provides at any given time during your ride. To switch between the assistance levels you
can press the plus or minus button on the LED Remote. When you switch between assist levels, the
LED light on the right will change color to indicate which level you’re in. Green is for eco, blue is for tour, purple
is for auto, and red is for turbo. Auto is a new Bosch Smart System feature that
automatically adjusts how much assistance the motor provides based on your riding situation. Your HSD comes with a Kiox 300 display. It’s chock-full of helpful information that’s
divided into different categories. You can scroll through the categories by pressing
the left and right arrow buttons on the LED remote to view more information about your
speed, trip, range, and more. If you want to see more information within
each category, press the selection button. You’ll receive notifications from time to
time about your e-bike system and road safety. After reading the notification, you can press
the selection button on the LED remote to remove the message from the display. To remove the display, simply push it toward
the rear of the bike until you can lift it. To insert the display, align it with the display
mount and gently push it down toward the rear of the bike while also pushing it in until
it engages. We recommend that all HSD riders remove their
display after their ride to prevent others from stealing or tampering with it. The smart system comes with a walk assist
function, which lets you push your bike with less effort. This feature comes in especially handy when
you need to push your bike up a steep hill or ramp. Before activating walk assist, always make
sure the bike is in one of the four e-assist modes. If the motor system is set to “Off” you
won’t be able to activate it. To start walk assist, press the minus button
on the LED Remote for more than 1 second and keep it pressed. Then either walk the bike forward, push the
bike backward, or tilt the bike sideways to engage this function. The speed of this function depends on which
gear you’re in. The higher the gear, the more walk assist
your motor will provide. To stop using walk assist, just stop holding
the “-” button and press the “+” button or wait for 10 seconds. Your HSD has an integrated lighting system
that connects the front, rear, and brake lights with your e-bike system. The rear light on your bike automatically
turns on whenever you turn the motor system on. And whenever you pull the brake levers the
brake light will come on. You’ll turn the front light on and off by
pressing the light bulb icon on the Light Controller located on the left side of the
handlebar. You can switch between High and Low beams
on your front light simply by pressing the lamp icon on your right hand side. For safety reasons, always keep your lights
on while riding and adjust the front light beam angle downward to avoid blinding oncoming
traffic. Your HSD comes with a Bosch battery and a
Bosch battery charger. You can use the charger to charge your battery
both on and off the bike. Before you charge the battery, always make
sure the motor system is turned off, and the battery is completely dry. If you’re charging it on the bike, also
ensure the bike is stationed on a fireproof surface. To charge the battery on the bike, open the
rubber lid on the top tube, plug the connector into the socket, and plug the charger to an
electric outlet. To charge the battery off the bike, insert
the key into the lock, turn the key, and then lift and pull out the battery. Once the battery is off the bike, plug the
connector into the socket, and plug the charger into an electric outlet. To insert the battery, place it on the battery
mount and push the battery until you hear a click. Always remove the key from the lock to make
sure the battery doesn’t get disconnected and that no one removes the battery when you’re
not around. To learn more about your battery, visit our
Support Site and download the Bosch eBike manual. We’ll put the link in the description below. The eBike Flow app is the control center for
the Bosch smart system. You can use it to lock your bike, customize
the motor’s performance and riding modes, install the latest Bosch smart system software
updates, and so much more. Connecting the app with your bike through
Bluetooth is super easy, just download the app, and the app will
provide you with step-by-step instructions on how to connect your bike with the app. Your HSD comes with several safety features
that help put your mind at ease after parking your bike outside. Please keep in mind that while these features
certainly help prevent others from stealing your bike, they are not meant to replace using
a robust bike lock to secure the frame to something sturdy. Let’s take a look at how you can add extra
security to your bike: We highly recommend setting up the eBike Lock
and Alarm by activating it through Bosch's eBike Flow app. Once activated, the motor system on your bike
will automatically lock itself when you manually turn the system off, or don’t move the bike
or press any buttons for 10 minutes. So in the unfortunate case that the bike gets
stolen, the thief won't be able to get any power assistance from the motor, and the eBike
Alarm will sound an alert. Not only that, but you will also receive a
notification if someone steals your bike, and you can track down the bike's location
through the app. Both the eBike Lock and Alarm are super easy
to set up through the eBike Flow app, and afterward, your smartphone will function as
a key to unlock your motor system, meaning that you can't turn the system on unless your
phone is close by. Just make sure that the Flow app is running
in the background and that the Bluetooth function is turned on. After activating these functions on the Flow
app, we recommend checking the settings to make sure all security functions are turned
on. Your HSD comes with an Abus frame lock located
at the top of the rear wheel. To lock the frame lock you simply turn the
key and slide down the knob until you hear a click. Then pull the key out. Please keep in mind that you can't remove
the key unless the frame lock is locked, so always make sure the lock is firmly closed
before attempting to remove the key. For extra security, you can purchase an Abus
frame lock chain that securely connects the frame lock to a fixed object. Your Bosch battery and Abus Frame Lock are
keyed alike, so you can use the same key to remove the battery and lock and unlock the
Abus Frame Lock. Your bike should come with two sets of keys,
and in case they get lost or damaged, you can apply for a new set of keys using your
key’s serial number that’s written on your keys. To be on the safe side, we recommend emailing
the number to yourself and registering your keys with Abus. We’ll put the registration link in the description
below. Your HSD can be flat-folded to fit into trains,
cars, and tight spaces. After practicing a few times, flat-folding
your bike becomes quick and easy. Here’s how you do it:
Start by opening both Andros Stem levers. Angle the stem upward so that it’s in line
with the handlepost. Close both Andros Stem levers. Rotate the handlebar 180°. Slide the security knob on the handlepost
upward, and pull down the lever. Fold the handlepost down
Finally, lower the saddle. When you close and open the lever, be sure
that the lever feels stiff—but not too stiff. The stiffness is just right if you need to
firmly pull the lever to open it and feel some resistance when you close it with your
hand. If the lever is not correctly closed or adjusted,
there is a risk of injury. So it is essential to operate it correctly. Your HSD can stand and roll vertically, which
is very convenient when you need to maneuver the bike into an elevator or store it indoors. It takes a little bit of practice to master
the art of vertically rolling and parking your bike, but you’ll get the hang of it
after you give it a shot. Let me show you how to do it:
Start by standing next to your bike—either side will do—and hold the handlebar with
both hands. Apply the rear brake and walk backward until
the bike stands up. It’s natural to want to pull the bike when
you walk backward. However, it’s actually a lot easier to just
focus on walking. Make sure that all of the contact points on
the rear of the bike are in contact with the floor, and that the bike is parked on a flat,
even surface. To unpark your bike, hold the handlebars,
apply the rear brake, and walk forward until the front wheel makes contact with the ground. We don’t recommend trying to catch the bike
as it comes down, just walk forward with control. You can also roll your HSD when the bike is
in a vertical position, just make sure you’re not holding the rear brake and roll the bike
forward. There are a few things we recommend checking
before every ride. To make it a little bit easier to remember,
we suggest you use this mnemonic device: ABCQ. A is for air. Use your fingers to squeeze the tires to check
the air pressure and pump your tires if you need to. Make sure they feel stiff, but not too stiff. B is for brakes, bars, and battery. Check the brakes by squeezing both levers
to make sure that the bike stops. Then check the bars, meaning handlebar to
ensure everything is nice and tight. Also, make sure that the battery is properly
secured to the battery mount and sufficiently charged for your ride. C is for chain and cables. Before you check the chain or belt, always
remove any cargo from your HSD. To check if the chain or belt turns freely
through the gears, tilt the bike on the kickstand and hold the handlebar to prevent the bike
from falling. Then, rotate the pedal forward several times
and run through the gears. Next, check if the cables are undamaged and
untangled. Q is for all the quick releases. Check if the quick releases on the seatpost
and stem are securely closed and not too loose or tight. Also, check if the handlepost joint is securely
closed. To make sure your bike stays safe and reliable,
it’s important to perform regular maintenance, and we have a few tips to help you get started. Your bike has lots of moving parts, many of
which require lots of lubrication. If your bike has a chain, regularly cleaning
and lubricating your chain is really important. After applying the lubricant, make sure you
wipe off all excess lubricant. If you want to learn how to clean and lubricate
your chain, check out our basic maintenance video, we’ll put a link in the description
below. If your bike has a belt drive, you might be
aware that belt drives are durable and require remarkably little maintenance. That said, it's still important to clean the
belt with water when it's visibly dirty and be aware of your belt's tension. Check out our belt maintenance article below
for more information. Check if your wheels are trued, meaning straight
by spinning them. Check for any abnormal side-to-side motions
and if the disc brake rotor is not rubbing against the brake pads. If you find anything that is worn or damaged,
bring your bike to your dealer. There are several parts of your bike that
will wear over time, including the chain, brake pads, and tires. If you notice signs of wear, please visit
your dealer for a replacement. And last but not least, we recommend bringing
your bike back to your dealer for regular service. All bikes need a quick tune-up one month after
use so your dealer can adjust cables and other key parts. After the first tune-up, we recommend that
you take some time to discuss a regular service schedule with your dealer. How often you’ll bring your bike back for
service really depends on your riding frequency, typical load, weather conditions, road surfaces,
and more. We’ll put a link to our recommended e-bike
maintenance schedule in the description below. Pairing your HSD with the right accessories
for your needs helps you accomplish so much more by bike. You can carry one passenger on the rear rack
of your HSD. The rear rack is rated to 80 kg or about 176
pounds, meaning that your passenger plus any rear rack accessories and cargo shouldn’t
weigh more than 80 kg combined. Here’s an example of how you can safely
carry one big kid, but you can configure your passenger setup in many different ways to
fit different passengers—from infants to adults who weigh less than 75 kg. Just make sure your setup follows our Passenger
Guide for safe riding, meaning that your HSD has:
A seat for your passenger. Something for them to hold onto, other than
the bike itself. Something to support their feet. And something to prevent their shoes and clothing
from getting caught in the spinning wheel. And always make sure the
total weight of passenger, rider, HSD, any installed accessories, and cargo is under 180 kg or 397 pounds. If you plan on carrying a young passenger
and it rains a lot where you live, we highly recommend building this particular setup. It’s called the Clubhouse Fort Mini, and
it helps protect the passenger from rain, wind, and also UV rays. When it comes to cargo-carrying accessories,
there is a lot to choose from. Which cargo accessories you choose really
depends on what you want to carry. Here's an example of how you can carry your
weekly groceries and more. If you want to learn more about our accessory
setups and get tips on how to safely carry a passenger and cargo, check out the links
in the description below. … And that's it! We hope you’ve enjoyed this video and learned
a thing or two about your new Tern HSD. Please remember that you can always check
your user manual or visit your dealer if you have any questions. And if you'd like to share your experiences,
join us at the Tern HSD group on Facebook. See you there!
