Shutting Down A Scammer In Real Time - Call Center Destroyed!

i called a group of scammers who were claiming that your power was going to be shut off unless you paid 250 dollars right away these scammers were so convinced that i was actually falling for the scam that they kept sending me cash app accounts over and over and over again so i could send money to them but what they didn't realize is that the fraud team was shutting their accounts down in real time and eventually they just scramble and don't really know what to do anymore because they don't have any accounts left hello is this southern california the billing department are you calling for a residential or business account residential okay give me a moment please i'm here okay good good thank you i do see her that that you have a disconnection progress because you have a pending balance on the account oh god when is it gonna be disconnected let me try for let me transfer you over my supervisor okay and we have a pen and balance here because well we do not have the pen for last month and the current month so when was the last payment you sent um well probably last month probably for september well listen times we do not have the payment for last month on the current amount right now the system is asking a payment for 298 dollars that has to be paid and the payment cannot be done or over the phone you cannot make a payment to stop the disconnection with a credit card debit card account your online payment oh sorry sorry i keep going the payment yes the payment has to be done express which is express means that it has to be done in person or you can make the payment um through your smartphone do you have a cell phone do you have the application to make the payment i i don't i'm not really sure what you're talking about uh what what do you mean exactly do you have a cell phone i do but i also have a credit card in a debit card okay we cannot cancel the disconnection with a debit card or credit card over the phone okay so the best option is making the payment express express has to be done in person so let me check if i can find you a location so you cannot go far away okay okay and by any chance by any chance are you familiar with the application that it's called um cash app do you know clash app yeah yes i think my grandson uses cash okay well i think i've heard of it before okay okay is he available with you thankfully i can get these accounts shut down okay well listen the cash app associated at your account where you can make the payment at or send the payments it will be at the dollar sign yep number three number zero number zero number two all together without space so basically um that's the one associated at your account so that's where you have to send the payment and once you send the payment once we confirm the transaction you will be receiving your confirmation number so we will need the confirmation number so we can validate it so we can remove it or take you out from the disconnection okay what about this what about this if i unplug everything in my house and i shut off the breaker can i have a few more days no man that cannot be possible those are not the policy of the company in order for us to cancel the disconnection you will have to make a payment for any electricity until later tonight and then maybe tomorrow i can well cash together it cannot be possible you can't wait until tomorrow if you do not make a payment today if you cannot make a payment today i believe that you will have to get disconnected and if you get disconnected just for misunderstanding the time of the reconnection is going to take three to five business days and we do not want you to get disconnected just for our misunderstanding so you're telling me that you cannot make a payment for 298 that's what you're saying i can't afford 298 that's why i that's why i'm on a plan how much how much can you pay to cancel the disconnection i don't know how about mom fifty dollars can you send a list just to overvise the system a hundred dollars if it's not possible that will be the first payment so i can call the technician and let them know so if they can escape your location i don't know i i might be able to borrow some from my neighbor some money from my neighbor um yes but it has to be done are you open can i just can i just visit the office downtown and bring cash no man that's gonna take too much time and we do not have so much time i'm only 15 minutes from your office on 7th street so who who's gonna make the payment by the way who's gonna make the payment you or your son well i mean i my son has the cash because if you come to the office if if you come to the office you will have to make the payment for the stacked amount which is it will be 298 you cannot make the payment in person at the office just for a hundred dollars if you want to do it i let me tell you this you have two options you can make the payment over the phone or you can use i mean sorry you cannot make the payment over the phone you can make the payment easy i don't want to make money you can use okay or you can use the cash up application you have cash up or you can make the payment in person now if you're gonna make the payment in person has to be done for the full amount okay i mean for the payment that the system is reporting it's 300 dollars do you have three hundred dollars available with you to stop the disconnection i don't have that event i told you i could afford i don't know fifty dollars sorry sorry i'm just i'm texting my i'm texting my son um all right he says how much money how much money it's it's 298 even 298. but like is it gonna come from his account oh yes yes he will be we just need the um we just need the confirmation number that's it with the confirmation number we can remove or take you out because we're going to validate it on your account but he will be receiving the confirmation number that's the only thing we need and the payment sorry i will be stranded because i'm chatting with you so once he sent the payment just let me know just i told him i said tell you once he pay your electric bill or i'll shut it off in 30 minutes and then the cash tag and they responded oh god for a second i thought you were threatening me and then they just said the account is officially uh closed okay so he says she says you'd like to send it in two transactions is that all right of course it is okay so is it the same three zero whatever hold up all done hold on please hold on let me confirm okay i'm working with you hold on okay yeah because he said he'll send oh thank god he's such a good kid he said he'll send two payments of 150 as long as i get him a paid a playstation for christmas i don't know if i can oh man okay okay but okay hold on please let me confirm how much are those like 100 bucks do you think i'll be okay hold on please do not uh okay he said he'll try to send it let me tell you this okay no no no tell him no okay sorry okay this is funny let me give you just typing tell them to not send it at the same one because they will not go through okay this is fun they're like scrambling to give you another one now you need to tell him to send it okay okay sorry okay sorry i'm trying to explain uh what's going on to my contact but anyway i'll stall for a minute okay so he's saying he says he's in a meeting give him a minute god thank you so much for working with me on this and so my power um i'll be able to use all my i'll be able to use my lights and everything because i have them turned off right now am i allowed to turn my lights back on uh of course but uh okay tell him to send the payment because we are running out of time how much time do you have oh god okay yeah he said he's trying right now okay tell him to cancel it the other account is shut down yes it's dollar sign pay b oh it's a dip a different number now it's just it's just funny to have it happen like in real time like that and you can kind of hear them scrambling because they're they're preying on people who you know some little old lady who thinks her power is about to be shut off and then one they said like no the minimum you can send is 298 dollars and but each time their coke gets closed he keeps being like oh no no ma'am don't send it to that account send it to a new one do you think at this point he's figured it out or he's gonna at some point be like wait what is going on i'm working with you okay hold on okay he said it did you get it he said he's trying he's ready to send the next 150 dollars but he say he said it went through did we accept the payment no it's not did it work did you get it um i'm waiting until the system told me he said grandma what is going on why isn't this working he said why isn't work can you say it yeah he said you keep sending me what are you trying to do oh let me tell them it's for the power hold on i'll tell them it's the power company okay make sure you're i really thought i really thought he would be upset about that but he doesn't seem he's probably distracted yeah the double oh seven one what what did you text him no ma'am it's dollar sign yeah that's the one that he sent 150 dollars to yeah okay but could you please ask him if the payment went through if he received any confirmation number she said it failed went through which ones it failed oh my god thanks cash up this is so painful for you but i totally agree with you let's figure it out [Applause] did you not get the money i mean he's ready to send the rest to you right now but you already told me that it fell on your side on our side still loading oh good okay hold on let me hold it let me make a call i'll put you home just stay with me i only have a couple more minutes before my power runs out so they tell they tell you that you only have 30 minutes i guess it's already been 30 minutes does he realize the accounts are shut down i mean i think so because uh oh hold on i think so because he can't access them or clearly he saw there was a problem which is why he kept um giving me like more accounts yes it seems like that your account was unavailable that's why it kept selling fail but i already uh yes it wasn't available now it's available but the one associated it's uh the dollar he's giving me another box oh okay sorry at the end should i be like oh by the way my grandson works at cash app i forgot to i probably shouldn't i noticed it's been over half an hour and my power is still on so i assume i assume that everything's working now no it's this is still no it's just still on because i just called significant and i tell them to skip your location until we have the confirmation remember because i'm working with you on your account which is there's a policy yes they cannot pursue with the disconnection if i if i'm working with you over the phone because we are working to solve the issue obviously so just i hope everything can be okay in your account okay i'm receiving our call right now hold on please all right i wonder if his manager is gonna be like bro why are all these accounts broken transaction fail well let's do this i'm gonna call technique i'm gonna call the technicians to buy you time until tomorrow and tomorrow morning i'm gonna give you a call myself so we can take care of this okay i'm gonna call technicians so you cannot get disconnected today and do not try to make a payment um over the phone until you receive a phone um phone call from me i'm gonna talk to my supervisor so we can preserve this both uh what time's gonna call you tomorrow i wake up at four in the morning oh my god okay the office is closed at that time but anyway okay what about you i'll give you a call tomorrow morning okay no uh just just wait for my call okay okay tomorrow morning if you don't call me by five i'm gonna head over to the main office and just i'll just pay in cash we are close of five we we open we open at 10 a.m okay we are open at 10 a.m wait for my call what's a pleasure bye-bye it was the pleasure it was all mine it was a lot of fun for me to watch those accounts get shut down in real time maybe even save some people from getting scammed that day i hope you enjoyed the video and learned a few things and as always know that you are valuable and that you matter

Channel: Kitboga

Views: 1,899,628

Keywords: scambait, scam, prank call, call center, robo calls, fraud, improv, social engineering, voice actor, tech support, scammer shut down, shutting down scammer, scambaiter, scam call center shut down, scam call center raid, scammer caught, scammer gets hacked, scammer gets shut down by fbi

Id: 7Gus_wEfqPQ

Length: 19min 2sec (1142 seconds)

Published: Wed Dec 30 2020