ServiceNow - 10 New Features in Quebec

[Music] my name is jason miller founder of aspen now solutions and we're about to unlock the power service now let's start off by thanking all 3 930 subscribers in over 80 countries globally if you believe in transferring knowledge to those who need it most please click subscribe your user data will not be transferred to anyone outside of aspen now without your express consent hey everyone well today we're going to talk about some of the new features in quebec before we get to that just wanted to note that i am on linkedin and if you want to connect with me i'm more than happy to accept your requests and uh you know if you need to contact me that's the best way to do it now on to our new features in quebec first one that kind of popped out to me and will be most obvious to you is this natural language query builder for lists so if we go into a list like incident the first thing that you're going to see that's new is this little speech bubble so it's kind of cool about this is that you can basically type in incidents created yesterday without having to use the filter sorry let me get a space on that hit ask and then it'll filter it for you if you decide you want to add something additional to that it'll just keep building on top of that so we can talk about or put in here incidents open by me and hit ask and then we'll see here in our filter that it has those conditions one thing that's kind of cool about this too is that you have those tips for improving your queries so i like the way that they approach this and giving you this this answer key so to speak or guidance on how to put in the different search values so i like that that's that's a good addition to the platform and moving on next is to create a report with our analytics q a so almost the same thing so when we come in to create a new report we're going to see this pop out at us first and again we're gonna have this how can i improve my results the same thing i think over there it was called like tips to improve results um here it's how can i improve but basically it's the same thing gives you those um that guidance right on how to approach this stuff so if i'm gonna talk about or ask for like incidents assigned to me i'll do something different and maybe now i'm gonna do it on the incident sla table because maybe i want you know the slas fields from task sla and incident in that database view right for reporting and if you don't know how to create one of these database sales this one's out of the box but if you have like a custom table you need to like combine with task sla there's a video out there on that too that i created not too long ago so if i do incidents ah-ha assigned to me we'll notice here that it captures my recent search which is kind of cool it will throw it in the box uh looks like out of the box it doesn't like search already like if i select it but just click ask and then it's going to throw it in this list report right here for us so i thought that was kind of cool so then moving on to the next item which i thought was pretty awesome is like we have our value formatting um in the reporting application so here we're in my personal sla dashboard and i have two single score reports and one thing you're going to notice right off the bat is this k here and probably asking the question how did i get it in there well now we're going to have this value formatting to help us do stuff like this and i'll show you two different i just went out there and i said you know what what are two things that i show a lot of times on dashboards one is like average business elapsed time and i don't you know like for me i talked about the sport i don't care about averages averages to may mean nothing because if you only have a very limited um group for sample size then your average can easily get thrown one way or another right so anyway getting into this report and click on the pencil we'll see here when i go to the configure tab i'm going to have this aggregation as an average and then i folk i go right to business elapsed time this is uh the field that i had selected for this table and which table is instant sla yeah incident sla and then i hit set value formatting and now look at all these options we have here kids so we'll notice here that that we can set a maximum duration unit because usually it rounds it up to days and we don't want it to do days like if it goes over 24 hours we don't want to automatically say that's one day maybe we just want to do minutes and then we'll see here we have minute as our minimum duration and we'll see this box right here is grayed out but if i change it to second there you go so i'm going to change it back to minute and then it asks about rounding there's a whole bunch of stuff you can do in here but i just wanted to point this out and actually set it up for you or at least an example so that way you can kind of get an idea of how to set this stuff up and then the next thing we'll do is we'll go back to that dashboard now let's take a look at this one because this k right here that was kind of cool that they put that in gonna hit the pencil here again we're in the configure tab we have an average going for business elapsed percentage and now we're gonna see our decimal percentage is one if i think out of the box it was two but i change it just to one and you will see here our example pops up watch enable abbreviation see how the example changed that's where that k is coming from um also another cool thing is that it will show the original number and tooltips if you wanted to or not you can uncheck that box and then we're gonna have this thousand group separator which is uh basically a comma that it throws in there right so if we um check that box it'll have the comment there for every time it goes up to a thousand so now if i go back to the dashboard and i hover over take a look down here see in the tool tip how it shows us seven seven six days um and the original number right also for that i don't know maybe it's the out of the box number but also below here we see the same thing shows the exact number right cool feature next one's ui builder um i saw a lot of people talking about this on linkedin um pretty cool you type in you ibuilder here then if you click on this link it'll bring you into here and then you can create your own experience in the platform i saw they had a sample out there on the um the docs site i tried to create one on my own without actually using the instructions and that's one thing that i always do is try to like build it on my own just guess what the proper responses would be but i guess i wasn't smart enough on this one or something but um they have an example out there for you guys i love doing ui stuff and you can go in there and create your own experience for your users so i thought that was kind of cool too and then i saw they had this new universal request application i've been doing some hr onboarding stuff and some other services within the hr application for the past couple of years so i thought this was kind of cool basically what the objective here in a nutshell is if there are other organizations that aren't necessarily hr that need to perform task fulfillment um they have this universal request option now so there's a plug-in and it's paid or you have to pay for it but i thought this is kind of a cool thing to note too for those of you who are really like hr heavy and one thing you'll notice here is that like when we go into a record producer um after you do the plug-in you're going to see this universal request config and then you're going to see here this like create universal request and then they have some other option here for request requires additional review i really haven't gotten too much into it there's some other stuff for the universal request also one thing you'll notice is that it has its own app scope right here actually a couple of them one for the request and one for reporting um so that's what you'll get when you turn on that plugin then next thing moving on service catalog variables so i think that like servicenow really did us a solid on this one and they did some cool things here so it's going to really require a lot less scripting so we have our hidden read-only options so you're probably already familiar with the mandatory option right here so now they're going to have read only and hidden so if you ever create like hidden variables i know that i'll do that sometimes if i want to access like a different app scope and i need to bring in like data when they when i'm doing like an unchanged client script or something i'll have like a hidden variable that does that so that's kind of cool they do that so now i don't have to like cover it up with the ui policy so they also have the read only option which is cool i think also another thing too is that when you check that box you see how that mandatory is going to go away and it it automatically does that with your ui policies whether you're aware of it or not and a lot of people have been trying to figure out for the longest time like why does it like when i make something mandatory why won't it like let me hide it also so it automatically incorporates that business logic in there too uh another cool thing is that like for our variable choices uh now we're gonna have i created two variables here a checkbox and a choice so now if we take a look at our check box we're going to see we have the selection required so if we check that again you know it's going to take away our read-only and hidden options and it's going to make it a lot easier for us to not have to worry about scripting this stuff out so if you're going to implement a checkbox one of them has to be required all you have to do is check this box and then for this one right here you see for our choice we have this inactive column so it's becoming more and more like a field now these variables which is kind of cool so i was kind of hoping also for like the permissions that we'd actually be able to like do acls on the stuff independent of this permission table but they're getting closer to making this stuff exactly like the back end and it doesn't necessarily have to be exactly like it but i thought for the longest time that they're like the fields and the variables should behave um almost the same and then uh the last thing i want to talk about is this catalog data lookup now this thing is really awesome so i'm really happy that they finally put this in um if you haven't done data lookups before basically it's a way to get fields to dynamically change based on other fields so if we take a look at like one of the and the one that probably everyone is familiar with out of the box is like our priority look up what we're saying like impact and urgency equal so here's like our matcher definite definitions and then we have here the priority which is the output right so we're saying impact and nursing when these two change uh then it's going to manipulate the priority and then here we have our source table and our master table anyway you guys probably already know this stuff but the cool thing is that now you can do it in catalog so you're going to click new and then you're going to see this interceptor that comes up right and now you're going to have catalog data lookup rule and now here's where we can get our catalog item all right so if i put an aspen universal request i could pick a match or table like maybe one of those dl underscore ones that they have out of the box or even create my own and then kind of go from there right and then you can also apply it to a variable set which i thought this is like so awesome and this has been neater for like the longest time and this brings us to the end of our video if you learned something today go ahead and click like or post a comment and if you're not a subscriber go ahead and click subscribe my name is jason miller founder of aspen now solutions and we just unlocked the power of servicenow

Channel: AAspenNow Solutions

Views: 8,826

Rating: 4.9349594 out of 5

Keywords: configure, setup, activity, form, design, filter, settings, Now, ServiceNow, tutorial, AWS, SLA, Incident, Change, Management, Level, Agreement, Client, Script, Business, Rule, Report, Community, ITIL, Interface, Performance, Analytics, Personalize, Customize, REST, Web, Services, UI, Policy, Action, Mulesoft, Cloud, Instagram, Github, Elastic, Portal, Nutanix, orlando, new york, paris, servicenow tutorial, snowflake, servicenow interactive dashboard, servicenow quebec, servicenow dashboard tutorial, servicenow dashboard creation

Id: YKrWHBFqZMI

Length: 12min 21sec (741 seconds)

Published: Sun Jan 24 2021