r/TalesFromTheCustomer - How I Make Girls Smile

what's up guys welcome to daily dose of reddits this is your host Zach and today's subredditizarre Tales from the customer alright this story is called gatekeeping medical receptionist part one technically living in the UK I am not a customer exactly but I do pay taxes which kind of makes me a customer of the National Health Service edits I've made relevant complaints and there's actually a prequel to this but let's do this in order not chronological order but through order of release anyway I am so angry right now I am venting call me out on formatting errors but no they are down to Fury I work supporting vulnerable adults during gestures to certain World Health crisis you know this I have been present in only one client's home for about a year for this guy the story relevant thing I do is book medical appointments he's extremely vulnerable so for the most part Medical professionals have been visiting him he requires a particular treatment every three months previous to March 2020 he could walk with a Zimmer frame on flat surfaces now he uses a wheelchair but cannot self-propel this is a story in two parts those involved uh reception IR I don't know receptionist with the lovely ax okay let's just call a receptionist receptionist who has a lovely accent sadly the only thing lovely about her uh Branch BR let's call office manager I don't know office manager with a voice like nails down to it down a chalkboard there's the nurse and the client I'm working for and there's me so part one March 2020 lockdown has only just begun uh receptionist the medical practice what oh so the receptionist is saying okay Medical Practice how may I help you hi uh I'm me calling on behalf of Carl uh my name will be in his notes I can give you identifying information I'll need Carl to confirm if I can speak with you hmm thanks I no you don't because I just gave you identifying information but okay let's just get on with this oh okay just one second whilst I explain things to him I put the phone on speaker hey Carl I'm making a medical appointment for you and they need you to tell them I can speak with you all right you remember treatment needs arranging yes okay well I'm talking to Medical Practice on the phone uh can you let them know that they can speak to me how was last time wasn't it best guess he meant he'd give an extensive permissions previously yes could you do it again why to the receptionist could you check his notes it should list me as someone you can arrange things with over the phone I think you're going to need to come in and arrange that uh well I can't at the moment because a lockdown could you you just checked Carl's Records I've given you identifying information which means you can check that I can't check that because you aren't the patient well look you don't have to tell me what it says but could you open his records on the computer in front of you and read his notes about access I'm going to Chuck with the manager about this we have to not potentially abusive situations okay mere moments pass on hold before receptionist returns she sounds annoyed you need to give me identifying information before I can do anything for Carl okay here is identifying information yes the same information I've already given her okay I'd like to know what we need to do to make sure Carl gets treatment as he's not supposed to leave the house he can't leave the house phone magical reasons oh oh okay great uh can I make an appointment for treatment which saw it accessible site please accessible site Hospital you can have an appointment at completely inaccessible site I'm afraid he can't get up the stairs there is there somewhere else he needs this straight man you know yes but he can't access completely inaccess of all sight is there anywhere else or would he need a home visit for this he's not housebound so he can't have a home visit you can't just get a home visit you know that's for people who really need them okay so how do we do this I might be able to get you something for that third site okay what's the access like there there's a ramp okay is it flat inside there's a ground floor treatment room okay wait isn't there building work outside there you can park in town car park I'm sorry that that's too far for Carl to walk then why don't you drop him off outside drive to the car park and then come back I'm sorry that's not gonna work could you I think you're being difficult about this because you want to home visit and that's not going to work on me look he needs someone with him I can't drop him off and come back while speaking I'm looking on Google Maps at the site to work out if there's some other way of doing this so bring someone else and have them help whilst you drive there's no need for you to be so difficult sorry you want me need to arrange for there to be two of us to cover this shift in my car at the same time as a vulnerable adult what's your name I'm going to have to write on Carl's notes that you're being difficult about this I spot something else on Google Maps I just want to be clear you expect two of us one driving to maneuver an elderly man using a Zimmer frame over cobbles cobbles don't make any difference now what is your name my name is me suddenly there is another voice on the call this is the office manager I'm the practice manager what seems to be the problem hi I'm me working with Carl who needs treatment and has mobility issues could I ask to go to a site that he can access please okay I'm putting you through to a nurse now to work things out okay hello this Carl yes so so can we come out next week and give him his treatment at home yes if profit is still a problem we'll come out next time too if that's okay then I'll make things easier for us okay thanks and so it was all sorted except this is a two-parter well how could they screw it up anymore I'm so curious oh my God I don't know how I'm gonna wait I don't know how I'm gonna wait oh wait I don't have to because part two is right here what's up guys it's part two Zach here with gatekeeping medical receptionist part two you only see me every once in a while when there's a part two the part one Zack he's pretty boring me I'm a cool guy um I'm a little calmer now having written out some of this but I'm still angry I'm venting call me out on formatting errors but no they are down to Fury I feel like I feel like that's just exactly what they said the first time but I could be wrong actually I'm not wrong because I just read it I work supporting vulnerable adults during gestures to World Health crisis you know this I've been present okay well it is a bit repetitive here but oh well for about a year one client guy okay for this guy the story relevant thing I do is book medical appointments he's extremely vulnerable so for the most part medical professionals have been visiting him he requires a particular treatment every three months and nurses have been coming in to deliver it I got burp previous to March 2020 he could walk with a Zimmer frame on flat surfaces now he uses a wheelchair but cannot self-propel and can access a medical transportation service to get certain types of appointment but not others this is a story in two parts those involved we already got through this um part two March 2021 lockdown is coming to an end medic all practice how may I help you I freeze thinking oh no it's her again hi uh I'm me calling on behalf of Carl my name will be in his notes I can give you identifying information and how can I help you today uh Carl's been having home visits to administer treatment but I know he can start accessing some things at the surgery now uh should I make an appointment for a nurse to visit or should he go to one of the surgeries if he can get to a site then he doesn't need home visits okay uh even for treatment yes great uh can I book an appointment for him I can offer you an appointment at completely inaccessible sight sense of deja vu intensifies I'm sorry he can't access that site before lockdown he could get to accessible site and excess of all site is closed due to lockdown you can't get that you have to go to third site okay I know there isn't a car park there he'll be using transportation service will they be able to get him in of course they will it's ramp yes but it's a cobbled street is that gonna cause them any problems you'd have to ask them that do you want this appointment or not Carl needs this treatment not getting it arranged for him would be neglect I swear she capitalized that word with her tone okay thank you so that's appointment at third sites on that date yes you'll need to write that down thank you bye now I was pissed off after I put the phone down but I had a cup and a biscuit with Carl and then we got on with the day the next day however Carl's phone rings so we put it on speaker for him to answer with my help hi this is the medical practice for Carl hello you've made an appointment at this time at third site have I hi uh this is me and uh I help Carl with appointments he does have that appointment yes can I ask how you're accessing the site we have notes saying that Carl's in a wheelchair now uh that's right uh we'll be booking Medical Transport Service a week beforehand ah just so you know third site is on a cobbled street in medical transport service can't access it most patients with wheelchairs can only access it if they're self-propelling oh okay so how do we get Carl his treatment I think for this month we'll put you down for a home visit again and then accessible sight should be open again in June which should be fine in a wheelchair okay um so I called to book this appointment and didn't request third site I was told the cobbles wouldn't be a problem okay well now you're not there for wheelchairs so you can clarify that in the future okay sounds like it's over doesn't it sounds like it's all sorted now it isn't there I wouldn't be spitting feathers still today the day of the appointment Carl's phone rings we put it on speaker hello is that Carl yes we have to cancel your nurse's appointment today how seeing the nurse today we have to cancel the nurse today because you're not housebound anymore hi uh this is me and I help Carl with appointments oh do you yes sir Carl needs treatments on a pretty tight schedule so what do we need to do to make sure that happens you should have booked an appointment at one of our sites you can't just get home visits because you want them so so I originally booked an appointment but the practice manager called to cancel it because third site is inaccessible to Carl it is an accessible sight I don't know what the accent I'm doing anymore it's because Carl isn't self-propelling and needs medical transportation service that he can't get to third site because of the cobbles the cobbles don't matter well manager guy thinks they do so could we still have the nurse come today you can't just have home visits when you want them they're for people who who need them okay manage your person arrange this so could you check whether Carl needs a home visit with her and then I'll call back to rearrange if necessary you're going to need to call back okay then I will Carl and I have another Cuppa and I get out the chocolate buttons they're supposed to be a treat for him but to be quite honest I took advantage of his liking to share after lunch the phone goes again hi this is Nurse I'm a nurse with medical practice and I was supposed to see today for trait man and could I ask why you've canceled I do something really bad at this point I don't give Carl a chance to autonomously answer it just pours out of me we didn't cancel Carl needs this treatment the receptionist keeps wanting us to go in because she thinks he doesn't need a home visit but Medical Transport Service won't take him to third side please can we get this home visit then try for accessible sight next time I didn't do the robo voice I'm sorry I'm actually sat outside in the car is it okay if I come in with treatment no yes Carl had his treatment and nurse was most interested in what the receptionist had said to me apparently receptionist had called nurse to cancel While She Was Out on her home visits and had already got treatment with her nurse said that bread manager person lady guy might call me to clarify what had happened but that she thinks receptionist is skating on thin ice she didn't say why but I can imagine why wow nurse lady's a big old jerk head she tried so hard to like not nurse lady receptionist nurse is a sweetheart the receptionist lady's a big old jerk head brain and she was just trying to freaking use any little bit of power she had any bit of pool she had to just ruin someone's day for no reason she's a dummy head this story is called the relief that washed over our server's body language made me feel simultaneously good and awful for him okay my boyfriend and I went to a restaurant with socially distant outdoor seating for dinner on Easter the whole stick of the restaurant was the 90 plus beers on tap when we got there the hostess let us know their carbon dioxide had blown blown and they were working on getting a new one and said she wouldn't be upset if we wanted to leave we ended up staying anyways and I'm glad we did I used to work as a server so I could tell right away they were in the weeds the service was still great and they did their absolute best I asked for a cup of ranch to go with my fries and the server forgot to bring it out he remembered halfway through the next time he checked in and immediately began profusely apologizing I interrupted him right away with don't even worry about it I've been there before it's all good I could see the relief wash over him I'm talking his whole body relaxed as he asked you're a server I told him I used to and that I know exactly what he's going through right now he relaxed even more and began describing the hell shift he was working I thought that was the bad word for a second it was nice to see how he relaxed when he realized I was a server and wasn't gonna blow up on him but it made me a bit sad that servers retail workers Etc have been so conditioned to automatically expect abuse from customers holy crap I mean I kind of always had that like realization but when you put it like that that's so true they expect abuse that is so wow man talk about the whole man is inherently good versus inherently evil debate because wow I guess ah man I guess we're inherently evil but like not that evil like I'm sure that like 99 of the people that yell at servers if one of their servers was just like collapsing on the floor about to die most of them would probably try to help right don't forget to like subscribe and hit that Bell to never miss an episode [Music]

Channel: Daily Dose Of Reddit

Views: 1,786

Keywords: reddit, r/, subreddit, best of reddit, r/ top posts, top posts, top posts of all time, reddit top posts, 100% True stories, reddit true stories, top all time, reddit posts, reddit funny, daily dose of reddit, daily dose of internet, daily dose of memes

Id: 1Sb1_E2Fky4

Length: 16min 14sec (974 seconds)

Published: Wed Jun 21 2023