r/TalesFromRetail - Customer Wants To Get A Refund For The Item He Damaged!

welcome to our slash tales from retail where we share stories of your bosses employees or those interesting customers you see daily and the first story is the epic tale of the iron blue jeans this is gonna be a rather long story it's one though that needs shared I've told it a couple times in the past it sites like customers suck and think it's time I shared it here this story takes place over the course of a single day though it did feel like it took a week there's also a number of people involved in this and I'll introduce them as time goes by so it was summer in 2001 in southern Georgia I was a store manager in training to take over the store I was currently working at as part of the job I ran the men's department and was responsible for deciding whether something in the store could be returned or not sometime around 11:00 a fellow came in and approached the little cashier stand where I worked he carried with him a pair of jeans after greeting him I asked him what I could help him with and he started his story politely I might add he explained that his brother had bought the jeans he now held for him as to getting out of jail present thing was the jeans didn't fit he wanted to know if they could be exchanged for some other ones but added that his brother had iron them and kind of scorched them in the process I told him that had they not been ironed than sure I could have returned them sadly now they were damaged by the customer and not valid to be returned he thanked me and headed out with them in a perfect world the story would have ended there it didn't around noon M the fellow who I was going to replace headed out to his our lunch B the other assistant who was slated to take over another store was working the front while I headed to do some paperwork a couple minutes into this I saw him giving me a funny look across the store really small store and gesturing me over walking over to him I was presented with a small wiry guy who looked like your typical Tweaker this guy had a pair of jeans and wanted to exchange them B hands them over to me and I noticed that there obviously scorched diat two of these in one day B asks me for my second opinion and I state that no they can't be returned as they were ironed by the customer that's when the customer henceforth called tweeks started his story he went on about how he had to exchange in him as he still had his receipt and once more they were a gift for his brother who had just gotten out of jail wait back up there this can't no it's not the same jeans is it he then said that the brother had come in and spoken with a lowly clerk who would refuse them and instead wanted to talk to a manager Oh F they are the same genes my backup would be said adding that I'm once a manager and not some lowly clerk and that I wasn't going to return these genes my mind had been made up before it wasn't changing now tweaks started to get a bit antsy at this point bouncing around and repeating the but you got to do it line over and over he was also starting to unnerve some of the lady cashiers that's when a light bulb went off in tweak said he would go over our heads he wanted to know where m was we said he was out of the store and would be back in an hour so I think we be and I expected tweak to just leave we weren't so lucky tweak takes his jeans and heads outside waiting in the parking lot now remember how I said tweek was antsy it got worse once he got out in the parking lot I didn't get the whole story of this only a snippet of what happened while he was outside the gist of it was when one of our part-time girls high schoolers came in to pick up their pay tweek said something to her something enough to have her call the police on him B and I pretty much stayed back watching what was going on trying to figure out what the heck was happening and what episode of The Twilight Zone we just found ourselves in so weird was this day within about 10 minutes no less than four police cars were parked in front of the store I looked at B and he said simply and that can't be good understatement of the century so tweek takes the arrival of the police as being his cue to come back inside the store still with the jeans in hand and this big a beaming grin on his face he was shortly followed by two officers one whom I knew is tiny-tiny was a six-foot eight black man weighing a good 280 pounds and pure muscle he was also rather soft-spoken and a great guy as tiny passes me I say to him who called you he gave me a funny look blinked and said what it wasn't you I shook my head and he just shrugged guess he was having an odd day too with the police now they're tweek started to make his case to the officers as though he expected them to make us return those jeans it's at this point M finally returned from his lunch now put yourself in MCS for a moment you had to lunch stores running fine and now you've got two competent managers in charge when you return your stories effectively surrounded by police yeah not something you want to see M comes up about the time tweek starts off on his explanation to the officer he asks me what's going on and I give him the general gist of it and he steps up to the plate he tells tweek that he's the store's overall manager and wants to know what's going on around this time tiny and his partner wander outside they do not however leave rather they take an interest in the car that we could arrived in tweek gives him the same story he tried with B and a similar story to what his brother told me M listens and then looks at the jeans before explaining that they are damaged by the customer and can't be returned it's at this point that things turn weird well weirder than they already were tweek looks at him and says something to the effect of if that's how it's gonna be you better go get those cops back in here because I'm gonna do something you won't like M reaches over taps tweek on the shoulder with a light pat pat and says smiling wait right here I'll be right back with that he heads out and back comes tiny and his partner tweets jaw dropped I doubt he expected him to actually well go get the cops back cops return escort tweek out only to have beat run up to the front holding the jeans you forgot these B calls out and tweek snatches them from him and grumbles some found the parking lot we noticed that tweaks brother is out of the car in handcuffs and the police took an even closer interest in tweek there's a little scuffle tweek tries running away only to run face-first into the parking lot light pole and knock himself right out baby's wound down from then with tweek and his brother ending up in jail again the jeans never got returned and always happy I did eventually ask tiny the next time I saw him what all the events in the parking lot were about tiny through chuckles explain that when they arrived one of the officers recognized the brother he'd been the original arresting officer on him in any case while talking to the brother they had noticed a bag of weed sitting on the back seat so they were trying to figure out whose it was and had cuffed the brother when he ratted out too weak about the time M had come out to get the cops the second time tweek it turned out had outstanding warrants and so they arrested him his face plant with the pole made it easier as he had something of a history of running from the police so there you go a story that started with a simple genes return ended up being one of the weirdest and funniest returns I have ever had the process in my time in retail management may be next I'll relate stories of funny job applications I've seen such as how someone wanted to apply to be the assistant Mangler the second story is why I don't flip cigarettes anymore don't know if this is the right place to post this but I wanted to share this story so at this gas station I used to work at I did night shift usually 11 p.m. to 6:00 a.m. not terrible hours but is anyone who works night shift in retail can corroborate it can definitely drain you quickly I try to have a little fun while I work to combat this one example is that when I get cigarettes I usually flip the box a few times customers usually think it's a fun thing to do and it's obviously fun for me I no longer do this here's why this one night I had been up for over 24 hours not healthy I'm aware but sometimes it just happens so I was already very tired customers had been irritable all night for whatever reason and it honestly felt like every little thing was going wrong the credit card machine broke down so we were cash only the sink overflowed randomly and to this day I still don't know why the pumps decided they were gonna stop printing out receipts the morning shift person called off in the middle of the night because she was sick so I was gonna be forced to stay until at least 10 a.m. with the manager who comes in at 5:00 a.m. you get the idea I was having my very own no good very bad night I was trying to stay in good spirits though so around 3:00 a.m. this guy comes in we'll call him see for customer she did not smell like alcohol or weed usually people that come in at that time smell like one of the two but he seemed totally sober just really annoyed he asked for cigarettes when I went to do my normal flip I thought it might be fun to try a big one also thought it might cheer him up a bit so I did a bit of a bigger one than normal and caught it I was actually pretty proud of myself big mistake she did not find it amusing and just went completely crazy cursing up a storm and conjuring up every insult none to the English language as well as a number of other ones I'm sure he was not happy that I flipped his cigarettes and demanded a new pack for free I told him I would get him a new one but he'd still have to pay for it I apologized and grabbed a new one this guy never let up though he kept insulting me and calling me names asking how a toddler like me got a job at a gas station how if I want to flip things I should be the star act of a modern freak show those are some paraphrased examples of the vile crap he spewed at me paraphrase because he used much more colorful language trust me I was close to flipping out myself so I sternly told him to just give me his money so I could ring him up and he could go on his merry way he did not like that apparently my suggestion just urged him that said he did try to pay remember when I said the credit machine was down yeah he tried to pay with a card keep in mind I put a giant sign up that said cash only on the door he once again flipped out at me and I just told him to shut up and give me his money he Amyas cash but once again he did not let up in the slightest now just a bit of backstory I'm autistic and was bullied for a good portion of grade school because of it so I have thicker skin than most but after I rang him up and was grabbing his change she said something that was very derogatory to people like me not that he had in the idea I was autistic and that probably makes it worse I immediately snapped and threw his change at the counter I screamed at him to get out of my store and quickly walked around the counter to go in the back and calm down I don't know what he was thinking maybe he thought I was trying to come at him instead of away from him but before I could turn to walk in the back he stomped right up to me and got in my face I demanded that he leave as I didn't want things to escalate further he asked me if that was a threat I said no a promise he asked if I thought I was tough enough to fight him I told him I wouldn't need to be tough to fight him and once again to leave he shoved me hard enough that I stumbled back a few feet shocked that he actually laid his hands on me I lost it I bolted right back in his face and I screamed at him to get out now I practically chased him all the way to the door and then slammed it open nearly breaking the glass door on the trashcan he went through the door then I pointed to his car and told him to get in the vehicle leave and if I ever saw him again I'd call the police I made it very clear that I was done with his crap when he tried to open his mouth again and I took out my phone to start dialing with the police it didn't take him long to get in the car and leave then not before saying he talked to my manager though I said I didn't care there was actually a customer at a pump and he heard the entire screaming match once we got outside he had to come in to get his receipt and he said that he was proud people like me still stand up to people like see that made me feel a lot better but I'll tell you one thing I have never flipped a single pack of cigarettes since that night the last story is to the woman who came into my store three times this week trying to exchange a box of pecan Toffees I work retail at a local chocolatier and many folks come from far and wide just to buy a box of chocolates from our store oftentimes we get very polite older men and women who buy $300 worth of chocolates as presents and sometimes we get young college AIDS kids who can really only afford a hot chocolate or a single piece above all the majority of people who shop at our store polite and happy because who wouldn't be happy in a chocolate shop well a woman came in one sunny afternoon holding a box of our popular began Toffees in a sandwich bag after I handed another customer their purchased items she approached me I would like to exchange this box of pecan toffee I got as a gift I don't like nuts in my candies she said sliding the box towards me you want to exchange an already purchased item that you didn't purchase I asked yes I've done it before ask Eli Eli is my boss an owner the chocolate shop I furrowed my brow I don't think that would be legal you can't exchange food items the woman visibly angry I put it in a ziplock baggie as soon as I got home to appease this angry older woman I said I would go talk to Eli and see what he says I walked to the back and saw my supervisor she must have seen the terrified look on my face what's wrong there's a woman up there demanding to exchange a box of candies because she doesn't like nuts my supervisors eyes widened she's been here two other times this week trying to do the same thing we looked around for Eli but realized he had left for lunch and wouldn't be back till later that evening I sheepishly came back to the sales floor and explained to the woman that Eli was out for the day so we couldn't help her fine she said I'll just come back another day she turned to walk towards the door muttering something about how the customer is always right also later that night I talked to Eli and asked him about the woman he said that she does this often and he's never let her exchange anything before she must just be a nut I hope you enjoyed these stories have a good day

Channel: Slash Start

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Keywords: r/, reddit, tales from retail, retail, stories, reddit stories, r/talesfromretail, reddit top posts, top posts of all time, funny, funny reddit posts, /start, best reddit posts, subreddit, best of reddit, top posts, top posts of all times, comedy, funny reddit, talesfromretail, /start tales from retail, r/TalesFromRetail employee, customer, reddit video, r/TalesFromRetail Customer, Customer Wants, refund, r/TalesFromRetail Refund, Get A Refund, Item, story, reddit story

Id: WCapyw4aMr8

Length: 12min 20sec (740 seconds)

Published: Wed Jan 01 2020