ion. Listen, it looks like
this meter's working. Don't put no ticket on my car. The one you know is broken. Well, he never
proved anything to me. He's not going to like this. I need to get in my car. She trying to say I
got to pay this money. What's the problem now? No. Take that back. Is this your car, sir? It's my mama's car. He's coming back out. This is city property, sir. Y'all stupid ass. Yeah, eat 'em up. Yum, yum. We've got a whole lot of boots
to give out this morning. It's a scavenger hunt. We gonna drive and search. 5013. When you're on this
job, you can't be timid because people will try you. People don't want you
to take their car. They want to protect
them at all cost. But Michele always
got my back, and she know I got her back, too. And that's all it's about. This one right on your side. Coming through
the neighborhood. Folks can't afford to pay
their tickets, and taking their [bleep] car. That's a very happy customer. A lot of people have anger. They sit up on they porch. They holler, scream. But you have to pay
your parking tickets. Ma'am, your car is being
booted for nonpayment of a parking ticket. Ma'am, I don't know, but
we're going to call it in to our control specialist. If you do not owe the
tickets, we will remove boot. Is this your car, sir? OK, well, call the
number on the sticker. This is city property, sir. The [bleep] y'all do in this
city is [bleep] write tickets. I won't say anything to him. Let him just keep talking. Sometimes it's hard not
to respond, but I mean, you just have to ignore them and
keep doing what you gotta do. Right. Your mama's, which means it
ain't his mama's, which is why I told you don't even respond. You done?
- Yeah. I'm done. That's all right. So now we have to remove the
boot because the people only owe two tickets. Ma'am, we're taking the boot
off your vehicle, ma'am, OK? Thank you. Every vehicle we boot we
call in to verify that we do have the right vehicle. In some cases, the owner
has already paid the ticket, so they haven't took
it out the system yet. He's coming back out. You going to put
a boot on somebody who can afford to pay their
damn tickets, you stupid ass. I'm not arguing with you, and
you ain't got no damn car out here. You standing on the porch,
ranting and raving at somebody that's at work. How the hell you
going to talk to me? Go get a job. Whoo, it's going to
be a hot one today. It's just not that serious. What if something happened
and that situation escalated and somebody was really hurt? Because you wanted to
come outside and act a fool about a car
that you can get back. Some of these people are crazy
out here, but I love my job, I think. OK, the Toyota came up. We better hurry up. Here she comes. Here she comes. What y'all doing,
towing the car? - Mm-mm.
- Boot it? Not yet. Not yet. That's my co-worker's car. It ain't my car. If they don't pay their
tickets, it will be towed. There she goes. It's too late. It's already on there. [bleep] put that [bleep]. It's already on there. It's already on. [bleep] It's already on there. It's already on. [interposing voices] It's too late. Get this [bleep]. Step back. You got to step back. [arguing] Hold on. Don't come over
there with all that. [interposing voices] [arguing] First of all, calm down. First of all, calm down. You don't know what
the situation is. You come out here
ranting and raving. [interposing voices] Wait a minute. [arguing] You better go ahead on. You better get somebody. It ain't nothing. It ain't nothing. She walking away. Y'all walk away. And the police will be over
there in a minute for you. Get exactly what you want. [interposing voices] Oh my god. I'm kind of a little
shook up here. You want me to call the police? Yeah, most definitely. She pushed me. 5302. She needs to go to some anger
management classes or something like that, because she just
was wild and rambunctious, all over a boot. And it might not
even be affirmative. It could be a negative. We might have to
take the boot off. Who knows? All that hooping and
hollering and ranting and raving wasn't going to stop the fact
that she was getting a boot. And as you see, the boot
is still on the car, so. 1133 is affirmative. My control specialist
called back and this car is affirmative. The boot does belong
on this vehicle. We have to do an
immediate tow on this one so she can't come out here
and tamper with that boot. Getting physical
with the employees, that's against the law. When we in trouble, they
come fast quick in a hurry, and that's a good thing. Having backup is real good. I was putting a
boot on a vehicle. Citizen came out. She was hot and everything.
- Was she the owner of the car? No. Actually, her mom was
the owner of the car. You know, I was like,
just give me a second. You know, it could
be a negative. Just give me a second,
let me find out. And then she pushed me. She put her hands on you? Yeah. Where did she go? - She's inside the building.
- This building here? Yeah. Right. And we can't allow people
to bully us, to push us-- Exactly. --while we're doing our job. Because you have a
hard enough job to do. As it is. We're going to go over there. There's actually
a city ordinance, interfering with a city
worker while the performance of their duties. And more than likely,
she'll probably be arrested for
assaulting the worker. Even if she was mad, we're
just out here doing our jobs. We're not trying to cause
anybody any trouble or pain. I mean, you owe tickets. This is what we do. And it wasn't even her car. You work this job,
that's just how it is. Every day, there's a chance of
somebody acting like she acted. And I mean, you have to
just be on your toes. About to tow this vehicle. It's a shame that
it did come to this because the way she acted,
I mean, was uncalled for. But now she get what she get. [truck honking] It ain't like we're
taking your car and you can never,
ever get it back. All you have to do is
pay for your tickets and you can get
your vehicle back. It's just not that serious. It's just a car. I mean, you can get another car. You can't get another life. If I was given
an opportunity, I could be in a position as a
leader in utilizing my skills. I think I could do a
good job as a supervisor. And I'm next on the list. Right now I got
the blue shirt on. Eventually, I'll be walking
around with the white one on. There goes my supervisor. Hello. Oh, man, I may not
be supervisor yet, but I guess I have
to supervise myself. Yeah, right. I'd like to see that happen. He can pick on me, you
know, on the ride out. But when it comes to
work, I got standards they got to live up to. Once they drop below them
standards, I got to, you know, put some foot in their ass. [laughter] We definitely keep an
upbeat kind of attitude before we go out on the streets
because you might be dealing with an irate
citizen right away. And then boom, your day
is turned upside down and everybody's a
victim after that. You want me out here, Jeff? Yeah, this is it. You get out there and hustle. Shawn could be a
supervisor, you know. He would just have to really
motivate himself and be determined, and he could do it. Boo-ya. To be the kind of
supervisor that's prepared, you have to be able
to be understandable when it comes to dealing with
POs and also the citizens. Jeff is definitely good
at that, and that's what we're trying to learn from. Check this over here. I just put money in there. Is it Out of Order? It doesn't say Out of Order? No, it's just 1000. So actually, do you
got any money on you now that you can put in, just
to prove that it wasn't working? Just to prove that
it wasn't working? Yeah, so that way I can
put a slip in for you. So how much-- what do I get for this, man? Yeah, it's definitely
out of order. So that $0.05 just proved
to me that this meter need to be serviced. Either you can move your car or
take the courtesy that you're going to get for the two hours. All right, have a good one. You, too. I'm glad he came up because
he actually showed me that it was a defective meter. I don't want to have
to write him a ticket. I got money on that
Benz right there, so just to let you know
the meter's not working. Well, if you have a
problem with the meter, you know, you might want to use
your own discretion by parking like on another
one that's working, that's going to give you what
you need, you know what I mean? I got credit on this
Mercedes right here. Well, it looks like
this meter's working. And if it's not
[inaudible] your time, then you've got to take into
consideration that it's still possible for you to get a ticket
on it when it says it expires. Do you got any money on you
now that you can put in, just to prove that it wasn't working? I don't understand. Why don't you guys
get them fixed? But there's still
time on there. Listen, there's meter
mechanics out here that service these meters. These meters been
like this for a while. If you complain with us, then
maybe we can get them fixed. This is just it. Our job, when it comes down to
meters being out of service, is when you're at your
vehicle, you put money in it, and it doesn't register,
and you're there with me, standing there. So you have to show me. What we'll do is we'll
put a meter slip in, but we will also advise you
that you can still get a parking ticket there.
How? Because we'll time the
vehicle for the amount of time that you would have
gotten from the meter. I understand that. That's how that works. Right, but I'm just saying-- I just made you aware of the
fact that it's not functioning properly. The way you do that-- the way you make me aware
of letting me know a meter-- Listen.
No, listen. That's communication,
but there's a way of you doing
your communication. You have to show me. Anybody can tell me-- you can tell me the sky
is yellow on Tuesday, you know what I mean? But that doesn't mean
it's going to be-- You need to investigate. Well, I'm just letting
you know that you can still get a ticket if that time
goes down on the clock. Don't put no
ticket on my car, OK? His response was I better not
put a ticket on this vehicle. In that case, if this
meter expires and I write this parking ticket, will
there be an irate situation? [phone ringing] Hey, Jeff. What's up? Listen, I got a
problem here, man. Give me a few minutes. I'll be down there, all right? What's up, man? I've got a citizen
around there that has a complaint about a meter. He says the meter is not
registering all the money. The quarters may not be working,
but the nickels and dimes are working.
- It's still defective. OK. There's other meters
on the block, right? Exactly, and this is
what I explained to him. And he can move his
car to those meters. Let me go talk to him. Yeah. Hey, how you doing? I'm the supervisor around here. In this situation, it's
in your best interest to move to a working meter. The reason why is because there
is units out here-- there's driving units and there's
other units that don't know that meter's broken. All they see is 0's. They don't see Out of Order. I lost two hours worth
of time on that meter, so I don't plan on
moving for two hours. All right. After two hours, I
will relocate my vehicle. That's fine. Now, we're going to
put in the meter slip. So if you get a ticket from
another unit patrolling this area, when you call up
and you go through the process, he'll be able to
cancel the ticket. OK, that's all I'm asking. You have a good
day, all right, sir? All right, you, too.
Thanks for stopping in. Yeah. Take care. He's all right, man. OK. We've got to put
in three meter slips. He's complaining about
all three of these meters. OK. The one you know is broken,
the one he proved to you is broken-- Well, he never
proved anything to me. Oh, he never
proved it was broken? Never proved anything. And it's not visibly
damaged, or anything like that? No, no. He got money through
it and he got money on and he got time on his meter. All right. Well, he's not
going to like this. Sir, you didn't prove to my
unit that the meter is broken. So we can't go by word of mouth. We need to-- It doesn't work. You put a quarter
in, it eats it up. You put another quarter
in, it eats it up. Put a dime in, it's OK. OK. To me, that's broken. The only way that we work
is you have to prove to us visibly that that
meter's not working, or you're going to get
a ticket at that meter. I'm not wasting my quarter. Put a quarter in that
meter right there if you want to test the meter. Sir, if you don't
prove to me it's broken, then it's not broken. I'll put it in for a complaint,
but you're going to receive a ticket once that
meter's blinking 0's. You understand the situation? OK. Just move on. Don't let me see you
putting a ticket on my car. Sir, I don't need threats, OK? He seems like he's about
to get a little irate, and I'll be with you
for the next hour. So we come back and
if it's 0's, we're going to write that ticket.
- OK. All right? And if we need police out
here, we need police out here. We're just going to
do our regular patrol, and if we come back around
and it's expired, you know, we're going to write him up. See how everything's
going out here. He actually moved his car. [laughs] Oh, that's good
because I don't have to give him a ticket. Maybe it took a
little bit of time for him to relax a
little bit and realize that what we were
trying to explain to him was a proper thing. Always a pleasure to
work with a supervisor. You can always learn
something from them. [laughs] You let somebody
use your car, make sure it's a licensed driver. Well, don't you ask people if
they have a license before they drive your car? I didn't know that he didn't
have a license at the time. 80% of the time,
family members lend their car out to
other family members and they get the car towed. I dropped my
sister off at work. I always drive
without a license. My dad's the owner of the car. These two cops stopped me. Then a towing truck
came and just towed it. Basically, you know,
cops are [bleep].. My daughter has
a license, which I don't mind her using a car. But I didn't know
he was driving. He doesn't have a license. Why he don't get
one, I don't know. I got five kids. They're all grown now, and
they're all coming back home, costing me money. I go traffic court. I go in front of a judge. I paid $225. And then now I have
to pay another $150. I do a whole bunch of [bleep]
that didn't need to be done. $412. You know why? Because you have two other tags. You owe parking
authority tickets. Two cars? One tag is a Buick. Who's Junior? I'm Junior but I
don't own no Buick. The ticket was issued in 2000. Well, we don't-- A Buick. And another one is
from 2005, a Mercury. A Mercury? We don't own a Mercury. If they own any outstanding
parking authority tickets from the past, we have
to charge you for it. You know what? I'll be back with
my lawyer, man. [bleep] I need to get in my car. Go on and step to the
last window at the end. [bleep] Sir, I need to get in my car. He's got my key to my car. I own this car. Take that back. What's the problem now? My dad don't own no
Buick or no Mercury, and she's trying to say I
got to pay this money just to get my car out. They're saying [bleep] what
that lady is talking about. I need to get in my car. As far as tickets,
you're going to have to discuss
that with the cashier. As far as the stuff
out of the car, I could do that if you
are the owner of the car. Are you the owner
of the vehicle? Yeah. OK. I got you the drive license
and a tag to the vehicle. I'll be right out. PPA can go [bleep] themself. They're saying that you
own a mercury and a Buick. Mercury? They're telling me that
I have to pay these other-- I have to pay $410 to get the
car out because of a Mercury and a Buick they're
saying my dad owns. I don't remember
having a Buick. I could have, but
I don't remember. I'm going to get a
gun and shoot myself. Why? Well, catch the
bus from now on. [inaudible] get a gun
and shoot yourself. Who's next? [inaudible] let me go to my
car and get stuff out of it. OK. You have to fill this out. Where it says [inaudible]
to be removed, just be specific what it is. No, I'm not doing
any more paperwork. I didn't even
start this [bleep].. [inaudible] Work all day, now I got
to deal with this [bleep].. When you want personal
belongings out of your car, you have to fill out proper
paperwork to get it out. I handed him paperwork to fill
out, he said, I'm not doing it. [phone ringing] Yeah. She needs her car. All right, well, [bleep]. Hi. You owe him $220. All right, come on. All those tickets in the
past, it caught up with them. To get the car out of here,
you have to pay them tickets. Back in line again. Yeah, now I'm broke. Excuse me. Can you take our card
information over the phone? No. No? All right. We'll be back. OK, 11th and Market,
get the money, come back, get the car out. I got no choice. Back again. So we got the money. My daughter ain't
too happy about it, but if they want to
drive, they got to pay. I'm tired of putting
it out of my pocket. I'm broke. I ain't whining. I'm bitching. Your total is $412. You said 2-- $400? $412. I told you that. You didn't say $12. Yeah, I did. I said $412. Go on and step to the
last window at the end and then we'll release your car.
- All right, thank you. OK, can I see your
license, registration card, insurance card. I don't want to
fill in any paperwork. Let's see what's
going on first. I'm ready. I'm done. I've been telling
him for years to get a driver's license. He just don't listen. You better not come back and
tell me I owe more money. That's a release. He should get his license
[inaudible],, but you know, like the old saying, you can
take a horse to water but you can't make him drink it, or
something like that, you know. I got to go home to my dog. Still got to pay
for her food, too. This all could be avoided
if you drive legally and stop taking shortcuts. I might be calm now,
but if it happens again, you ain't going to see him.
