McDonalds Training Film 1972 Full Version 13:55

ah make yourself a new song Oh Netanyahu I'll make you happy and gay maybe bring with us smart you they get read what you give to your brother hi good to see you may I help you to pick back to the chocolate shake would you like some french fries with your order sir Pepe three-blade two cheeseburgers and four cokes good morning said may I take your order please no we don't how about a chocolate shake that would be fine a coke yes sir here your turn come back silly now help you please thanks fail okay here well pretty busy but everything's under control and once there may I help you and yet it wasn't always this way was it I mean as far as you were concerned I remember how it used to be not too long ago what do you have that will be 95 that all what did you say I said four hamburgers was that all yes okay I have a cheeseburger Dada hey how long do we have to wait here I said can I have a cheeseburger what do you have I never ordered cokes I wanted milkshakes for crying out loud will you hurry up where did that kid go I've had some french fries I wanted fries I would ask you I'm just gonna do what I ordered come on Belu huh I asked sure what does he expect for me anyway 79 cents if it does that off no give me two cokes why don't you get him your yes the old job wasn't much fun was it you used to ask yourselves how come I always get the old grouches you you're not the only one Lexie and french fries apple pie copy once guys that's all we got in here our wife guys why is everyone in such a hurry may I help you well I can't they make up their mind well watch will you have and what am i a mind reader for now I just don't care yep nothing seemed to go right hurry hurry hurry what could you do but like you said adopt a don't care attitude why try to be pleasant when all you get is a grunt you know some of these customers are so dumb this guy comes in to me and he says he wants a set of spark plug so I say six cylinder or eight cylinder he says what's a cylinder I need a distributor for my car what kind not sure I never got one before what are you driving 68 Camaro well they're all different well why don't you make up your mind why don't you look it up in the catalog give me a call I'll be working out here and back from now on I just don't care that's when it began to happen boy were you mad first time you ever gave much thought to things like that Kevin you like this one it seems like a nice Radiohead earphone huh think that would be nice okay choose me today right now I'm looking for a radio for my boys room and well you advertise one last night but I daughter be right there Oh which one is it should I have a sale tag on it why I don't see any hmm then we're all out we'll have to wait for that had a way to treat a customer yeah could you get me two shakes I'm busy get it yourself you say it 68 Camaro two barrel to Barrow 68 Camaro okay let's see yeah there we are coming right up there that should do the job now if you need anything else be sure and call on it matter fact we've got a sparkplug sale going right now that you really ought to hi be with you in a second glad you came in hope to see you again real soon you bet sorry you had to wait really busy today now what would you like to see my son would like a radio for his room I wonder if you have one like the model Enright's advertised last night well now let me see I know the one you mean we did have it but I'm afraid we're all sold out you know I think I saw one in the back while I'm checking here's a new one that just came in that is you have a look thank you what do you want but then you went right back to the old grind the Grouch's the smart alecks the mine changers the hurry hurry guys the gee I can't decide cows Oh make that two double hamburgers now maybe you better make that a Big Mac the kids who spill their cokes and lose their money I want a Big Mac and I want two cheeseburgers and I want them in a hurry okay that's the matter with you you forgot the thighs and I haven't got much time down three burgers hey come on I've only got a half-hour for lunch Janet get me a chocolate shake get it yourself could you please hurry up I don't have all day Wow it's been a rough day so far great it's almost time for a break I know exactly how you feel but what could you do with that don't care attitude that was pretty rough today I think it'll be the same tomorrow I'd suppose doesn't have to you know what do you mean like to do plenty of complaining guess everybody does so they get things figured out figured out what things things like what's the answer what's a secret what's the difference between doing your job well and enjoying it and not doing it well I'm not enjoying it what is this secret let's put it this way what kind of people do you like to do business with I mean when you're the customer a girl will helps you find a radio you're looking for and can't find and enjoy doing it a guy who helps you pick out the right distributor for your old car and enjoy doing it I see you've both been doing a little thinking why did they enjoy it their work is no snap either what's the secret well simple if it may sound secret is courtesy courtesy oh come on you were expecting another Einstein theory huh huh courtesy and the big thing about courtesy is more contagious than the flu so I smile that it you're getting there so I smile how is that going to make my job any easier I said courtesy was contagious I didn't mean it just the other guy catches it you catch it too from yourself I don't get it look a lot of guys think you got to act the way you feel you feel lousy to look lousy that makes everybody feel our things big deal you don't feel like smiling so don't smile and nobody smiled I'll tell you something a smart guy who discovered it works just the other way around start showing someone else a little consideration right away you'll feel better feel like doing a better job you know I really believe that this girl who waited on me and told me a radio for my son's room she enjoyed her job it was obvious sure if she enjoyed it so what's your job serving people right yeah you do it well have a great feeling of satisfaction and don't think there's anything wrong with serving people big question is how do you do it do it well and you'll feel like it's somebody I mean do it with courtesy big part of it gotta get going want to give it a try you bet we do okay but be careful careful why it's contagious hi there man give me two hamburgers I'm in a hurry make you happy but then you caught it and you found your job is a pretty important one isn't it a lot of people to handle and keep happy which keeps you happy and courtesy is what makes it all run smoothly laughter fire courtesy that begins working for you the minute you greet the customer you've got the idea I smile all the time whenever there are customers around and even when they're not smiles are contagious too after a while you find that it's easier to smile than not to smile hi may I help you play good afternoon this is right and how do those greetings go again good morning how are you today good morning fine thank you hi jack may I take your order please hello there good to see you again and what would you like today I'll have a Big Mac hi mr. Adam it's good to see it again and what can I get for you today rice fried that's it always looking right at the customer all right coming right up sir hi may I help you please I guess I'll have one cheeseburger and fries one cheeseburger and fries like a coke with your order so thank you mom says all right I'll have two Big Macs and two chocolate shakes but you like some hot french fries today's sermon yeah - price please thanks for inviting me bought those fries yeah we have and done with a smile it has to be natural so does her smile and you've discovered that at no time is the courteous attentive approach more important than during a rush period when it's so easy to give the impression that you're hurrying the customer through via dollar 26 please all righty there you go out of two dollars and pennies fifty seventy-five two dollars thank you very much come back again thank you the impression you want to give is that you're hurrying to serve the customer not to get rid of him and the best way to do that is to keep your eyes right on him as you ask him to return may I help you yep you're busy but everything's under control the job's fun now isn't it you discovered how good you feel when you make others feel good 150 watts of excitement to the thank you very important you feel when you make others feel important courtesy that's the big thing and the best thing about it it's contagious make you happy and you what you give Oh God you give you can new your brother

Channel: Sp33dJunki3

Views: 343,361

Rating: 4.8959913 out of 5

Keywords: McDonalds, Training, Film, 1972

Id: l0NOhQj1m3s

Length: 13min 58sec (838 seconds)

Published: Mon Apr 04 2011

Reddit Comments

[u/Moonduskindigo]

Totally cheesy...and I am sure that lad in the car shop is double jobbing it in McDonalds.. but its actually a really smart and effective way of conveying the message about customer service. Adding the human side to story is good and I just love how at the end they squeeze in all this super manipulative 'smile you LOVE your job' stuff!!

[u/zingo-spleen]

The old dude at 2:56 is like Hank Hill asking Beavis and Butthead for a coffee and apple pie - PRONTO

[u/yaller_dawg]

The guy at 0:52 and then again at 10:20 looks like Dan Lauria.