Hotel DENIES BLACK Customer A Room To RENT | Dhar Mann Bonus!

have a good night can I help you with something I'd like to book a room please do you have a reservation uh no uh it was a last minute trip and then my phone died pick some night didn't I I'm afraid we're fully booked at the moment are you sure doesn't this hotel have a policy to never turn away a guess are you kidding me I said we are fully booked now I'm going to need you to step aside please and thank you hello sir do you have a reservation actually I don't my flight was just cancelled due to the storm ah well we are pretty booked up tonight but I should be able to find something for you really that is great you're a lifesaver well it is our hotel policy that we always hold a few rooms for storms and emergencies stuff like that and our owner believes in never turn turning anyone away especially on a night like this one oh yeah all right and you are in luck I do have three rooms left they're all singles is that going to be okay as long as there is a roof to keep me dry I am fine with it well that'll be 225 and I do need a credit card of course yep great thank you and my ID is oh no that's okay sir I won't need to see your ID all righty there you are you will be on the second floor just make a ride off the elevator you can't miss it thank you so much and thank you for making this so easy for me oh my pleasure you have a good night you too um excuse me uh did I hear you tell that gentleman that you hold a few rooms open for Times Like These we do hold rooms for actual guests not for people like than you people like me sir we are a five-star hotel we do not service bums off the street okay well look I know I look like a mess but that's only because I had to walk a mile from the airport and the pouring rain and I couldn't get a cap sure look I know a bum when I see one okay look I am cold I am am damp I am freezing I'm exhausted and I just want to take a shower and get some rest we got a big day tomorrow big day really doing what collecting change under the freeway where do you get off talking to a guest like that that's just the point you are not a guest here it's exactly what I've been trying to tell you now will you please leave I'd like you to call your manager I am not calling my manager he will will take one look at you and fire me for wasting his time besides even if I did let you in you can't afford to stay here why do you think that because sir all of our guests here have jobs and clearly you do not look you'd probably be more comfortable staying at one of the cheap motels across town you know the kind that rent the room by the hour I can assure you I can afford the room huh please this doesn't mean anything you probably stole it I am not a thief fine I'm going to need to see some ID you didn't ask that other gentleman for his ID that's because he wasn't trying to hustle me have you ever heard of the expression never judge a book by its cover oh please this ID is so fake it says you live in Beverly Hills someone like you could never afford to live there someone like me you mean a black man excuse me that is not what I said I am not a racist and I am offended that you would accuse me of such a thing well it's funny you mention that cuz from the time I walked in here you have judged me by my appearance alone this has nothing to do with race I am simply trying to do my job and protect this hotel from vagrants like you I am not a vagrant do not raise your voice with me I want a room right now that's it I've had enough get him out of here now sir you can either walk out of here or I will drag you out I am not going anywhere [Music] [Music] [Music] oh hey boss I was just headed out to Brave the monsoon all right drive safe and get some sleep tomorrow's a big day oh I just heard the hotel's owner is going to be presenting at our corporate management seminar tomorrow really that's so great I know you want to become a manager one day yes a good impression at tomorrow's seminar will go a long way it'll be an incredible networking opportunity for you well then I will make sure I am here bright and early tomorrow morning to help you set up good have a good night you too drive careful all right just got word the owner should be here any second oh I can't wait to meet him oh look there he is now hey there he is it's wonderful to see you again ah thanks happy to be herey that rain's over huh yeah uh before we get started I want to introduce you to Janet she's applying to the management training course and has been dying to meet you come on Janet don't be [Music] shy so it's you you two already know each other I tried to uh get a room last night and she didn't think I could afford one what she had security kicked me out I had to walk to a motel over a mile and a half in the pouring rain I had no idea who you were how could I because a good manager doesn't judge a book by its cover it's not my fault he wandered in like a bum off the street believe me you would have turned him away too if you saw him and that's the exact attitude that made me open up my own hotels [Music] you see growing up my family didn't have a lot of money my dad always dreamed of taking me on a vacation and staying in a fancy hotel so he scrimped and saved for two whole years to make that happen but when he tried to check us in the hotel refused to honor his reservation they took one look at our skin tone and assumed we couldn't afford it [Music] that experience motivated me to be so successful no one would ever turn me or my family away again so I studied hard got into a top university and eventually graduated top of my class all while working double shifts as a valet at the fanciest hotel in town [Music] my boss noticed my strong work ethic and desire and took me under his wing he suggested I enroll in some hotel management [Music] classes after years of saving I brought my first hotel and within 5 years I turned it into the national chain it is today so you see the first policy I ever made was to never turn away guest no matter what they look like a policy you ignored and because you ignored that policy I endured the worst night of my entire life last night all because you thought I was the type of guest that couldn't even stay in my own hotel please it was an honest mistake no when you hurt or or belittle someone that's not a mistake it's a sign of bad judgment and even poor character don't you worry Mr Johnson I assure you that we won't have this problem again Janet you're fired what please collect your things and leave no no I am not going anywhere it's good what no wait please no so there's that all righty now so let's begin the conference [Applause] [Music] I

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Id: 941loSa0ia8

Length: 10min 1sec (601 seconds)

Published: Tue Jun 04 2024