- I personally feel
uncomfortable around conflict. - Now, we're here today
to find out how to argue. - But conflict is useful. The question is, how do
you deal with conflict the most effectively? Here we go. I am author of Negotiating
the Nonnegotiable: How to Resolve Your Most
Emotionally-Charged Conflicts. Have you found yourself in an argument that felt so frustrating, so at a core aggravating? - That's the silliest
opinion I've ever heard. - It felt just nonnegotiable? Well, congratulations,
you're a human being. We all experience conflict in our lives, and seeing what's going
on in our world today, my hunch is you were probably having at least one of these
conflicts about politics. Our country has fallen into
what I believe is a tribal trap. Anything that that other side says, I shall not believe, I shall
not give any credibility to, and I'm gonna do everything
I can to prove I'm right, you're wrong, and to stifle you down to raise me up. The problem is not with the what, what are we arguing about, the problem is with the how. - How should we argue? - How can we be more effective? And what I've found is that
there are three big barriers that we can actually overcome to have more effective conversations. The big things, one,
identity, two, appreciation, and three, affiliation. Let's start with identity. - Now, first of all, this is a hot issue. - Why do we get so emotional
in these conflict situations? It often goes back to
something deeper: identity. What are the core values, the core beliefs that are feeling threatened inside of you as you're having that
conversation with the other side? The moment your identity gets
hooked in these conflicts, all of a sudden your emotions become Boy, this is a wholly
different conflict now. It's now your pride. Your sense of self is on the line. You need to know who you
are and what you stand for. What are the values and beliefs that are driving me to fight
for this stance on this issue? The more you understand who you are, the more you can try
to get your purpose met and stay balanced, even
when the other threatens those core values and beliefs. Each side wants to feel appreciated, and yet the last thing they wanna do is to appreciate the other side. That's a problem. - Listen and understand. - When you're in the midst
of the conflict, don't talk. Take the first 10 minutes. Consciously listen to the other side. What's the value behind their perspective? What's the logic, the rationale? Why do they hold this perspective on immigration or healthcare? Once you truly understand and see the value in their perspective, let them know I hear
where you're coming from, and you know what? That makes sense. There is nothing more in
the world that we like than to feel appreciated. Recognize your power to appreciate them. Third, affiliation. What's the emotional connection like between you and the other side? We typically approach
these conflict situations as me versus you. My opinion on healthcare versus yours, my party's perspectives on
immigration versus yours. That's just gonna leave the two of you like rams butting heads. - Find common ground. - Turn that other person from
an adversary into a partner, so it's no longer me versus you, but the two of us facing
the same shared problem. Ask the other person,
"Look, what's your advice "on how we can get as
many of our interests met "at the same time?" Change the nature of your conversation. Now, you put these three
things into practice, it can transform your relationships. Imagine what would happen
if we started a revolution, but a positive revolution
of greater understanding, greater appreciation, greater affiliation, how we could transform politics, how we could transform our country and ultimately our world. I believe it's possible, but it starts with each one of us.
