Definitive Guide To Giving Eye Contact On Zoom

[Music] the definitive guide to eye contact on zoom' so that's the title for you I'll talk about eye contact everybody's got an opinion eye contact and they eye contact on Zoom when I say zoom of course I'm talking about teams or WebEx or whatever method you use in order to communicate your client everybody's got something on LinkedIn about how to give eye contact and we generally know how to give icon there's a problem with that the problem is we all know we should look at the lens of the camera but we don't and I'll tell you why I'll tell you why when you are face to face with a client a customer and you're one-to-one you have belly button to belly button eyeball to eyeball in the flesh so to speak you don't stare at their eyes do you you never do that so when you're one-to-one with somebody yeah it's the one-on-one here is the picture of the client there's the eyes there's the smile there's the nose you do not stare at their eyes if you did you get accused of staring and it wouldn't be very good so now what people tend to do they gaze around and make people gaze because that's what you do and you when you're in the flesh don't you and people generally gaze and kind of like a like I saw an egg shape you know you're looking at one eye than the next side maybe the nose you're looking around the side of them as you talk to them because that's that's good conversational practice as well when you're in a group situation so they call this one a group situation when you're talking to a group of people it may well be you're doing some mortgages for a company maybe there's a group of people you're gonna have a number of faces aren't you in the audience yes put some faces in here for you you might I do a lot of you're used to a lot of big audience talking where you have a number of people in the room so when you have that situation again you're not going to stare any one person are you bad speakers do I've seen it very bad speakers too you don't want to do that what do you do is you glance around at people you gaze at different people in the room you give them eye contact for a second then you go on to somebody else and you've got you glanced around so the question then is when you're faced with a computer screen let's draw my screen down here for you let's see if you can see that on your system again for those of you in listening to podcast I'm now drawing a computer screen on my desk I'll make my whiteboard now when you're looking at a computer screen you've got a few problems going on here the first thing is you've got a webcam now typically everybody has their way of cam at the top of the computer screen so it doesn't have bitter a tip and maybe resting on on the top of the screen you might have one of these bendy tripods you know a twitch clamp to the desk so there's your death safe example this thing clamps to the desk it's quite useful to pipe I know that quite handy and then as you lose your webcam doing its thing you might have a laptop and it might be built into the top of the bevel now we have been told by those people that know things on LinkedIn to look at the lens now right now I'm looking at the lens of these cameras I've got two cameras going on here right next to each other and I'm looking at the lens I'm not looking at anybody because I'm kind of broadcasting to people that's diff different skillsets all that enough time but I'm okay to look at the lens because I've got nobody else to see but if I was one-to-one with a customer looking at the lens I'm not gonna see their face but that would worry me I'm not going to see this happy smiley customer that's just a sort of draw a facially draw ahead for those of you on podcasts on now drawing a head with eyes and a nose now what we tend to do we tend to draw ourselves to the eyes of the person and we give them eye contact on the screen now that of course means you're not actually giving them eye contact because to give mic on it you gotta look at the lens that's not a point you look at the lens and you've got to give them eye contact through the lens but you see we then drawn to the face because we need to see the face and that's the other point I'm making here to communicate on video you've got to see the customers face that's why you have video and if you get it up accordingly you're gonna have the customers entire face on the screen and that's what you need because you engage with them you've taught them use of factoring with them you need to look at their expressions you need to look at their smiles you need to smile with them this is face to face by the way people call it let's go back to traditional face to face this is face to face hello you are a face there a face your face to face but it happens to be on the screen so that starts distinguish the two anymore this is face to face advising and but here's the trick here's what you want to do you want to emulate what you do here and here that's what you want to do you want to do it here you're gazing here you're gazing so what we recommend is you start gazing again and what you do is you figure you're gazing here here's your here's your circle of gazing yeah lat it's where you start to gaze that's the answer so eye contact on this kind of system what you're doing is you're you're looking at the eyes of the person you're looking at their face you're also looking at the camera lens you're gazing up there every now and then as well you're gazing round here because that's what people do do though they look around I mean I'm looking around now for those of you on podcast you can't see me but I'm looking around I'm doing some thinking but I then go back to the lens again here you're looking at the face but you're glancing up at the lens every now and then I mean every couple of seconds you gaze back up of the lens what's um what I recommended my people were to do was to do a triangular gaze which goes from eye to eye to lens back down to the eye and you get used to doing a a very slow movement in a triangle so position so you go to lens and left eye then right eye back up the lens very slow subtle kind of thought like this really so I'm looking at the lens now so I look down the customer look at their eyes took it back up the lens back down to the customer again the couple the lens and that way you see you're starting town to emulate what you do in the real world and that's totally cool that's what it should be that's what it absolutely should be and that's the thing about eye contact it's not staring stare at the lens if you do you won't because you'll get bored you won't see the customer and that's they might get on the phone then mind you now this is a gazing situation envelop the face get comfortable with the face at the same time then look at the lens of the camera and while we've got the topic going let me give you a couple of more tips on these things because it's all good stuff isn't them there's all good stuff couple of things for you um when you're talking about something and you want to make a really Phatak point about something look at the lens when you make that point so let's say for example you were talking to the customer about the difference between your repayment and an interest only mortgage and you wanted to make the point about repayment walk which is have much lower risk because you you did a fact fine on the customer and they're quite a low risk person you say well that's the difference then mr. Broun between the two mortgages but the repayment mortgage has the lower risk now as you say that you then look at the lens so you're glancing around you know as you'd appreciate mr. customer the two differences are those are them but the repayment mortgage has the lowest risk and it's that point you look at the lens when you want to make that big point make sure you look at the lens the customer as well couple things for you on here because I've got a few more moments for you on the tips and techniques make sure that when you sit at the laptop or computer there's your chair hope you've got a better chair than that on wheels make sure that you put your head or at least your back against the back of the chair we see far too many people on zoom' calls when you're face to face with a customer moving their head around too much you know they're going forwards and backwards and they're moving their head around too much it's okay to move your head of course it's it's it's on your shoulders it will move but try and keep it fairly still is the custom of course will want to engage with your face as well the best thing to do those have a back some kind of high back on your chair so it keeps you in a stable position and that way then you can start to communicate with your face you can smile you can frown you cannot you can laugh you can do all the things you would do because you're engaging with the his face never to mirror their face as much as possible that's the best way of handing a call on the way and I like that one as well last tip for you is when you are engaging with the customer and you've got some there's a picture here we can see that clearly on your system I think you can probably just not see that so you got your desk there and you've got kind of maybe a PC monitor there and then you got your webcam and it's doing this thing make sure that you have the webcam by the way at the same level as your eyes or at least have the customers face the same level of your eyes last thing you want to be doing is looking up or looking down at the customer you definitely don't want to be doing that so if you're looking down on the mill all customer sees is if your hair's in you're not see don't want that thing as you you've trimmed them but behind the monitor it's there that you want to put on the wall if you've got a wall all of your own memoirs all of your pictures and post-it notes reminding you what to say and when to say them of course you'll have a fact find on screen or maybe a piece of paper on the desk doing its thing and but to prevent yourself from losing my contents but prevent yourself from losing eye contact you it's good to put things behind the lens to remind you what to say I have a teleprompter here which tells me what to say right next to the lens of the camera so I can glance across every time I need to without taking my eyes away from the lens so that's a nice little technique there for you that comes about so yeah a couple of ideas then to help you this is some the definitive guide then to eye contact on Zoom how you [Music] [Music] you

Channel: Paul Archer

Views: 30,845

Keywords: #paularcher #cemap #mortgage

Id: ogMptOS2Vzk

Length: 10min 50sec (650 seconds)

Published: Tue Jun 09 2020