THEY'RE NOW CAUGHT IN THE MIDDLE OF LEGAL BATTLE. THEY'RE ENTITLED TO TENS OF MILLIONS OF DOLLARS, BUT NOW THEY ARE STUCK IN A WAITING GAME WITH IT. IT'S AN ISSUE THAT JASON STUJENKY FIRST STARTED LOOKING INTO BACK IN 2015. Reporter: ERICA, RIGHT HERE IS ACTUALLY A PIECE OF THE FLOORING THAT WE'RE TALKING ABOUT. I BORROWED THIS ONE FROM SOMEONE'S HOME. GET A GOOD LOOK AT IT THERE. NOW, JUST KEEP IN MIND LUMBER LIQUIDATORS AGREED TO PAY CUSTOMERS $22 MILLION IN CASH, AND 14 MILLION IN STORE CREDIT, BUT PEOPLE SAY THEY HAVEN'T SEEN EITHER YET. WE HAD THAT FURNITURE, THAT HUGE ENTERTAINMENT CENTER, AND WE WANTED TO KIND OF BLEND SOMETHING WITH THE SAME COLORING. Reporter: SO ROBIN MARLOWE AND HER HUSBAND BOUGHT THE FLOORING, AND STARTED TO REDO THE FLOORS THEMSELVES. WE PROCEEDED TO TEAR UP, MOVE FURNITURE. Reporter: UNTIL NEWS BROKE ABOUT THE POSSIBLE SAFETY ISSUE. YOU DON'T KNOW, WHEN YOU LIVE IN IT YEAR AFTER YEAR, JUST WHAT IT ACTUALLY IS DOING TO YOU. Reporter: THEY STOPPED LAYING THE FLOORING RIGHT AWAY. YOU CAN SEE THEY DIDN'T EVEN PUT DOWN THE LAST BOARD IN THE HALLWAY. SO ALL THESE PIECES? Reporter: THEY KEPT ALL BUT A FEW PIECES AND THE PACKAGING PILED UP EVER SINCE. IT UPSET ME, BECAUSE, YOU KNOW, YOU DEPEND ON WHERE YOU GO GET A PRODUCT FOR IT TO BE WHAT YOU THINK YOU'RE PURCHASING. Reporter: MARLOWE FOLLOWED THE LEGAL SETTLEMENT CLOSELY. SHE APPLIED THE MONEY. THE DEADLINE WAS OCTOBER 2018. BUT SHE SAYS SHE STILL HASN'T SEEN A CHECK OR STORE CREDIT. HECK, NO. Reporter: SHE E-MAILED ME, AND HERE'S WHAT I FOUND. THE SETTLEMENT IS ON APPEAL. THE COURT HASN'T RULED YET. THE PAY OUTS ARE ON HOLD, NOT JUST FOR HER, FOR EVERYONE, AND THERE'S NO WAY TO KNOW WHEN THAT WILL CHANGE. WE JUST WANT TO GET IT RESOLVED. A LOT OF THINGS THAT PEOPLE -- THEY DON'T SEEM
