Chris Voss Teaches The Stealth Power of "Mirrors" in Negotiation

guys we're talking about mirrors today Jedi mind-trick the last one two three words are the important one two three words listen to these examples to see how crazy it is that this stuff works the quickest easiest simple bailout skill that will never fail you never never never never never fail you especially when you're thrown off when you're off track when you've lost your emotional burn mirrors are there for you they work with the least amount of brainpower that's why they won't they're always there for you so we're we're preparing for one of these trainings in a very early date no it wasn't one of these trainings but it was uh training on a very early days yeah at corporate training and we're supposed to put together notebooks actually we're supposed to put together three-ring binders but in my head those terms of synonymous and he's putting this stuff together and I asked him who's got the notebooks ready and and he knows we're supposed to be putting three-ring binders and I'm saying notebooks he doesn't know what's what's in my head actually you know are you thinking something like this when I say notebooks you know who knows it's it you know this could be a this is not a three-ring binder is it it's not a three-ring binder I don't know I don't know what's the matter with him I don't know I can't read my mind but anyway so I say oh the notebooks ready and he goes what do you mean by notebooks so what do I say yeah exactly goddamn notebooks right you say it's much clearer than right because the word notebook is so self-explanatory that if you don't understand exactly what I mean because I choose my words so well than you are in Aniak it's the same way I ask for directions when I'm in Paris what do you mean you don't know where the Eiffel Tower where's the Eiffel Tower you know I only say it again louder so he mirrors me he goes notebooks I know yeah three-ring binders hey that's why the mayors of the Great Bear you out of the corner - somebody's not on the right on the same sheet of music it's either you or it's them a quick mirror always causes always always always always always always causes people to restate it in another way it's especially effective with assertive because we figure if you're unclear we just need to talk more this is Chris again hey listen I got a couple of questions I need to ask you we've we've got a van out here blue and gray van we've been able to get a handle on the owners of all the vehicles out here except this one in particular do you know anything about it just my driver when we chased your driver away when he seen police he put there's a mirror tool for the negotiation techniques you know from the FBI eight you know there are eight specific techniques that we used on hostage negotiation the mirror tool is one of those wastes and innocuously get into either repeated or expand on you did it was perfect see you know I didn't even notice it I was just telling you to use it I don't know if you felt awkward when you did that because you did it intentionally but I had no idea I hope you got the idea mirrors are simple the last one two three words are the important one two three words make a whole day of merit day they're easy practice them get your repetitions in they're simple they're Jedi mind-trick enjoy using mirrors [Music]

Channel: NegotiationMastery

Views: 147,312

Keywords: best negotiation practices, tactical empathy, best negotiation training, emotional intelligence, effective negotiation skills, negotiation strategies, how to succeed in business, how to succeed, best practices, increase sales, methods of persuasion, components of emotional intelligence, Master Class, getting to yes, the art of the deal, crucial conversations, elevator speech, value proposition, win win, how to deal with a difficult negotiation

Id: wIBc2T2RKSA

Length: 4min 27sec (267 seconds)

Published: Fri Jan 17 2020