Behind The Scenes Of An International Airline | Inside Virgin Atlantic E2 | Our Stories

shore ditch east london when it comes to being uber cool there's only one place to hang out [Music] what are you doing in a toilet toilet party before today the airline is launching a brand new uniform and everyone's getting dressed up [Music] i love that yeah it looks like it's sort of like a better size i've never said no to a party yet and i don't think i'm not going to start now nice what's that dapper you've got your moves worked out i've got my shoes you're the first person to walk out along with amy the company may have struggled with debt but there's not much sign of cost cutting as part of a revamp queen of punk vivienne westward has redesigned the famous red uniforms i normally look a lot worse than theirs do you think other airlines would go to such efforts to launch their uniform no no we want people's heads to turn and say i want to fly with them [Applause] with the celebrity fashionistas out in full force the airline wants the world to know they mean business [Applause] [Music] new uniform yeah 26 pallets yesterday 14 today and the door's up with the new look about to be rolled out at the airlines hq in crawley seven and a half thousand uniforms await their new wearers [Music] are you excited about the new uniform always always i want polo shirts that are these but never get them i've been asking for them for 19 years they just ain't gonna happen i've seen the men's suits and they're very nice and if there's any leftover extra large i might just slip into one thing do you know much about who's designed it vivian westwood we've had some good people involved in in virgin you know some top names as you would imagine with richard branson normally his mate something you know do you wear he's not going to go at primarni that ain't going to happen is it [Music] there's no sign of budget labels at the airline's upper class wing at heathrow here they'll do anything to keep their most high-paying customers happy courtney host 35 i have a car for you kilo delta zulu on the vs7 posh punters are chauffeur-driven to their own check-in before breezing through private security to a luxury hideaway we've got a bentley coming in now you look like you're running a very glamorous taxi back do i i've never worked in a taxi right so thanks for that yes you met him before no no i've seen her before here but i haven't actually met her i love my job everything about my job but meeting the uniques is a great part of it obviously yeah why are they called uniques not vips i think a lot of companies probably use the vip terminology so it's something different for us and they are our unique passengers effortless travel costs up to 10 times more than the cheap seats and makes up nearly a third of virgin's income everything's already checked in for them porters take their bag for us and then they just go straight through our private security channel to the clubhouse they don't have to do anything nothing at all [Music] once checked in the private world of upper class continues in the millionaires playroom [Music] i'm gonna take you and show you something really unique i think it's the only airline you'll find with one of these and we hope there's no naughty business going on in this very decadent and very virgin costing an incredible 11 million pounds the lounge aims to provide punters the ultimate pampering paradise before boarding so this is the garden it's really really a nice area for people to come up i would say fresh air but you've got all the petrol how long before i can have that table frequent flyers get a particularly personalized service we have a department that looks after our top 50 flyers and they record all information of dislikes preferences we've had a famous singer to have nobody's to look her in the eye did you serve that no no no no we said through her personal assistant she didn't want any interconnection with any of our staff i think they feel that this is what i expect for my money and this is what i expect from virgin [Music] self-made businessman stan is one of the airline's rich regulars he's virtually a commuter traveling to the states every two weeks stan likes his coffee milk and sugar very hot tea very hot he likes a very weak bucks fizz in a tumblr glass he doesn't like the champagne flute on board he likes it in here he likes to have a certain table and also a treatment normally a manicure or a massage [Music] so you are stan would you like a sausage sandwich to go with that no there's some granola and some honey granola and honey thanks mate i haven't always flown up a class what happens is start off an economy then what they do is they they'll upgrade you because you fly a lot they'll upgrade you at premium and you think this is great premium i'm i'm happy like this is great then they go that's upgraded mr hodges to upper class then you think why did you do this because once you've got on a plane and turn left that's it you just always want to get on a plane and turn left just to let you know that we have booked two a spa appointment at 10 30 for a manicure what's that is that what you want also a massage no no money please love it i love it okay i'll come and get you massages we do not offer that that would put you in profit [Music] the airline hopes that the real source of future profit lies in this hangar near seattle an eye-watering 5 billion pounds is being spent on 17 new planes the new fuel-efficient dreamliner from boeing looks really good yep looks like a real plane it does it certainly does yeah it just needs some engines replacing nearly half its aging fleet the airline's first dreamliner needs to be in service in just three months design manager nick lisadi is at the boeing factory to keep things on track it's good yep really good do you want your picture of you with the aircraft in the background i'm gonna show this back at base three two one smile back in the control room in crawley it's dave and hayley's responsibility to get the dreamliner delivered on time it's a big job what do you think when you see the photos um by goll it's close we've got a lot of work still today nothing's been happening nothing's been happening then all of a sudden it's like oh there's a whole plane there i'm really just focusing on getting everything ready um so that when the aircraft as soon as it lands we've got just four weeks to get it there get it fixed and then flying out with passengers on it and there's there's a lot to do in that time you know and any delays cost cost the company a huge amount seven long years since it was first ordered haley's trying to make sure every base is covered before the dreamliner finally comes home principally this is what i see this is the plan and it's summary does that represent what's going on in your brain as we speak yeah which is probably quite scary to most people but what this plan represents is that last lap as it were for all the work to be finalized on this red line here what does the red line mean delivery my big thing is seeing it in heathrow and actually being able to go on on it in heathrow hangar i think that's the day when i go okay it's all right they may cost millions but the airline is hoping that the lighter more fuel-efficient dreamliner will be the lifeline for its flagging fortunes we need to fly it harder longer and faster than all the other aircraft in our fleet just fuel costs alone it's 40 of our entire outgoings um which was over a billion last year just on fuel are you guys all aware that there's a lot resting on your shoulders to get this aircraft up and and hopefully making virgin profitable i try not to think about it [Music] as part of the company's makeover it's just taken delivery of its new vivian westward designed uniforms come and visit us on the hottest day of the year i've been standing underneath the vents doing a marilyn monroe it's annie's job to help fit every member of staff from size 6 to size 30. so we've got one belt in there it starts here female long jackets long skirts and we go to regulars then we go to men's coats men's waistcoats short jackets trousers how many people have you got kids out again thousands i'm going i think the skirt is too big i really like this new uniform really excited to win i feel like christmas here we have all the ground high shoes vivian westwood classic style with the heel then we have pilot caps this is the scrambled egg what are they really they're oat leaves not scrambled eggs no and the straps go behind you the bespoke new uniform is the company's first in 15 years right it looks like i should be in a work house in like 1804. is that right is there a real sense of excitement in the air oh yeah they all got excited a few years ago of course when we were gonna do the uniform but then we had the recession well i guess you can afford it now i'm not limited to say that you speak to richard about that oh [Music] i met with gemma from design yesterday she started putting all this together for the colorful airline it's not enough to just have a new uniform right so you need one that's a full frontal of the phone in-house styling guru ribby is creating a snazzy staff manual called runway detailing the do's and don'ts of donning the new threads yeah we want to be more in style though kind of that more of a high-end glossy magazine remy would you say that you were like the anna winter of amazon i should get a new bob they're put here alongside ruby setting the standards for makeup from lashes to lips is queen of cosmetics mim we've got a new uniform we want a new look we want to give it a whole new fresh start so it's quite exciting is that your mug that is my mug can you hold it up for me please is that your feather that is and then there's helen the airline's very own head of hair i've worked virgin for 20 years yeah have you ever styled richard branson i certainly have yeah have you yeah what what sort of haircut did richard well which is very kind of relaxed isn't he's got naturally curly hair so he just has long layers he's kind of wash and go he's literally neck and now so he's quite suffer dude i guess ribby wants airline staff to do the modelling for the magazine so in a few days hundreds of catwalk hopefuls will be flocking to the crawley hq to audition we've got some engineers got ground staff we've got pilots female pilots male pilots got some people uh especially from the u.s that are traveling over from india that are traveling over so and they have to do it in their own time and at their own cost as well why are they doing it because they want to be a part of this it's going to be quite an iconic magazine to be in we've got the ramp transit has that started now so i can then highlight that on the plan that that's working but the b1 b2 ratio it's not quite not completely immaterial when you buy a new plane talking technical is a daily event i'm going to put together the core team eis matrix okay thanks guys do you realize that you're talking riddles when you go down the pub do people understand what you're talking about um generally no no when they ask me what i do for a living and and i say i work for virgin atlantic and usually a gay crew are going no i'm a program planner on a 787 delivery project and that usually kills the conversation what's your favorite acronym you're reading that oh um apg-ss that's a pretty good one um which is your electrical power generation and start system uh vfsg variable frequency starter generator hey cars airplane communication addressing and reporting system sfe which is supplier furnished equipment and bfa which is buyer furnished equipment see ife is in-flight entertainment can i test your one go ahead okay here we go what is f-o-h-e [Music] is it flight operations [Music] no idea fuel oil heat exchanger ah i should have known that one it's so obvious damn it [Laughter] do you use them at home uh i try not to with the dreamliner delivery date looming the airline's top secret cabin designs are taking shape why is it no entry this is our secret squirrel area so it's very important that we keep everything under wraps because this is where all the magic happens nick's plywood plane replica holds the key to dazzling the passengers when they first step on board [Music] this is like a bar yes yeah yeah yeah the the mood lighting that you see at the minute is one of our settings that we've got on board the aircraft could you show us some of the colors absolutely yeah absolutely just so i'll show you that we've got about four settings at the moment that's programmed into this but we will be getting more okay what's your favorite one uh my favorite one is work rest and play let's see it [Music] does this thing it's sort of lilac yes something like this will be used when passenger's board it conveys an air of calm what color does mule service look like it's more of an amber color there we go the mood lighting for the new fleet has taken three years to plan and a budget bigger than the blackpool illuminations people are flying in a plastic tube so we have to do all we can to be able to change the environment make people step away from the feeling that they're confined in this in this small space what's the most expensive bit um i guess it would have to be the bar the bar unit this is a mock-up of the bass but this is the design of the bar we're looking to try and create movement in the bar and a bit more add a bit more pizzazz why do you need the pizzazz people are just flying but the pizzazz and the delight is the virgin thing that's what makes us different what's the gold bin thing this is just another little delight says somebody will look at that and like you've already asked me why have you done the gold wall why not the the actual stools themselves they will illuminate from below so we'll have mood lighting in the stores would this be would this be ten thousand pounds yeah i'm sure it would be in that in that region for one bar stop for one bastard yeah and the bar would that be ten thousand pounds uh more fifty thousand difficult to put a price on it it's a lot of money five million for a bar no not five million for a bar no a million i can't it's important to you though right it is but at the end of the day the important thing as well is giving our passengers the best experience and sometimes you know you have to spend the money to do that and if it wasn't for that then we would just be another airline [Music] i said you're on brief john what's going to happen no no right i'm rebecca so i look after all the styling team everything this bar so you'll see it's casting day hundreds of the airline staff have turned up hoping to be chosen to model the vivian westwood uniform in the runway manual just 30 places are up for grabs it's a bit like x factor kind of is a bit isn't it hold that for me look beautiful lovely and then just nice to meet you do you know what they're looking for no no that is it i don't know at all they want people who are real people who represent the company real people i think is that you i think so my 12 year old's like dad you've got to do it so it's the coolest i've been in her eyes you know what i'm doing many have traveled thousands of miles just on the slim chance of being side on selected we're from san francisco yeah so we just came here just for this we're excited we love taking pictures we have a good thing we're gonna get pull it around that's nice lovely hair i've traveled 6000 miles from india to be part of this event beautiful then i want to see myself run paige actually you look great look at you you're in the i am in uniform i know i'm looking pretty that's why they're clicking if it's just nonstop hey do you think that's a sign yeah yes it is head down have you got makeup on today i wear um tinted moisturizer so just to moisturize my skin that's all i use it looks good josh i've done this before it's such a big year for virgin atlantic and i personally want to be a part of it so i'm trying it's the 30th birthday this year and i started on the 21st year so it's a it's definitely a milestone before do you get programmed when you start everyone's so into it it is it's just the people will say that they're on it's a virgin flair have you got it yeah hands in your pocket to nail the new look ruby's even brought in a creative director and a team of top fashion photographers nice teeth great smile nice teeth face body great teeth great smile okay and how much does it cost to launch a runway magazine um i don't really know is it thousands it is thousands yeah it is thousands and we're hoping to get that back if we get more people on our aircraft because of this then that's what i'm looking for it's a very competitive market you know we can't always afford a very small airline we can't necessarily compete with the bigger airlines like carries in the middle east so what is our differentiator that's our people and that's our brand so we need to really protect it with the numbers totting up nicely casting for next week's photo shoot is almost done but there's always time to squeeze in one more brazilian rodrigo has been cabin crew at the airline for four years i think that they're looking for someone a fun happy uh natural smile effortless thank you i'll be ready thank you very much great that hair is perfect can i ask you a personal question sure i can have you had work done i have hey how are your eyes like that you see no yeah i don't wear this for work only for photo shooting so all photos they look amazing well let's have a look [Music] what what are your what's your natural eye color umber umber color really don't know because obviously we've got to reflect our brand as well but then he's part of our bamboo because he works for us you know so and that's all different types of people and different looks so i don't know yet let's see what it looks like on camera but his personality is definitely there [Music] very good to be honest i'm not feeling that confident i don't think that will be me but if it is me it's great i'm gonna represent my company with proud of pride is he the face of virgin's next top model i would say a lot of people seem to think richard branson still runs virgin atlantic in fact it's this man new chief exec craig krieger no thank you i'm fine thanks how are you very good how long you been with us it was a month on saturday hey congratulations welcome aboard so far so good it's always nice to meet someone newer than me that's that's that's my that's my criteria exactly i just hit a year so uh okay to help get the company back into profit craig has found a friend with deep pockets delta airlines made a whopping 2.8 billion last year virgin has recently sold delta a massive 49 of the company for access to the big bucks corporate market in america this morning craig's off to new york to shake hands on the deal i do know who i've got on board today a specific unique passenger yes oura ceo our new ceo in fact today was the first time i've met him so quite a good thing really so i was wondering what you were making craig may lack branson's celebrity status but he's no rookie after 27 years at american airlines he's now got the tricky job of getting virgin out of the red the mission statement's very very clear it is to continue to do the things that virgin does best and be truly virgin atlantic but you're losing money well we have been but we're going to change that [Music] i'm very focused on trying to ensure that our customers continue to have the same experience that they've had all along which makes them feel cool about themselves to be a part of it do you think you're cool i'm trying hard to be cool i don't know you know it's funny i look at richard and i think now that's cool i don't think i could ever be cool like richard but at the same time i don't feel like i'm particularly comfortable in a real corporate environment either so maybe i'm in between maybe you should call it band i have had a goatee for for a few years actually i shaved it off a couple years ago because it went gray it was the most disappointing thing went from being brown to gray like that i don't know what happened needs to make sure that the tiny airline isn't left out in the cold on wall street new york city with their boss on his way cabin crew hope their red-hot look will let everyone know delta and virgin are in business do we feel glamorous shaking right now yes no we do i think we all are yeah i feel glamorous it's yes i think you know we're here to rock a good look don't want to let the side down absolutely [Applause] [Music] no i do not ever worry that virgin is going to be dealt terrorized if that's even a word my goal is just to try and sell virgin atlantic to a bigger audience as soon as you hear ladies and gentlemen that's your cue to go big smiles just having a good time and celebrating in a symbolic gesture tiny virgin and the new mega-rich men in grey are closing today's trading it's not just craig who's keeping a close eye on the airline's future we showed a loss of 51 million for the financial year 2013. don't quote me on that uh which is a 50 better performance than the year before so since craig's coming things look like they're moving in the right direction there's certainly a feel around the company that's happening how long have you been here uh 10 years last month have you always done this no no i was an accountant before this is there a big difference between accountancy and working at virgin atlantic yes massive i enjoy this this is a good place to be the people full stop the money's crap but then everybody could say that couldn't they you know we don't work for money we work for love do you no are you guys aware of the difficult times where we didn't get a rise for five years we're fully aware i mean i don't know anything about it you know i'm just a numpty warehouse but my impression is all the airlines are all in an alliance now with each other we wouldn't be able to just be virgin atlanta with 38 aircraft i don't think we'd be going anywhere only down this morning everything in here is everything that makes the airline run so print cartridges computers champagne the black bags up here are uniform through the years from 1984 to current day's uniform and obviously we've got the vivian west with one coming in have you tried them on uh they struggle with my size funny enough why have you got tombstones up on there the tombstones are remnants of uh richard's days when he had his halloween parties around here why'd you kept them it's it's our history it's very important to remember where we were tom would you be so kind as to get a tombstone down for the guys [Music] when you get to my age you get a bit close to them anyway you know what i mean i'm old enough as it is i don't need to find it i mean at a time of economic strain spending money on new uniforms and sort of all the other side of things seems a bit crazy it's keeping the brand alive i think that's that's what we're doing keeping ourselves fresh refreshing the look keeping us out there in the public eye unknown last seen entering a ba office a bit of humor from richard you don't feel like a corporate mouthpiece not really i just feel like i'm a warehouseman who comes in does a job do what that man wants me to do but i'm lucky in as much once twice a year i can set me crinkly old ass on a decent seat and go somewhere nice you know i mean kirsty kirsty yeah yeah lovely again again this is absolutely nothing to follow with a week on from the open auditions ribby's trying to pick 30 wannabe models for her new uniform style manual are we all happy we've all got what we want and we all know what next steps are very happy now we just have to tell people so that can be the good part and it could also be not so nice let's start mim's been roped in to help make the calls really warm right are we ready mim at 07. participation but if you're in a business that flies around the world getting hold of people is going to be a challenge let's go for somebody else let's go for carissa [Music] just realize there's something that's eight hours nine eight seven six five in the morning fortunately in delhi it's clocking off time hello oh hi is that richie yeah hello how are you fine i'm fine well we just wanted to call you to thank you again for coming over last week okay okay so i got selected for the final round the decision okay the decision has been made that we're not going to put you through for the actual runway magazine this time okay i'm not coming for the runway no no it's this time it's not possible not this time bye it sounds like there's a dog on the train you hear that barking i don't know there was something in the background i love india yeah i love delhi next up is darren who's doing it for the dads and his 12 year old daughter hello hi is that darren yeah the decision's been made that would like to take you through to the photo shoots oh brilliant i'll tell you what my daughter guess what it's version on the song and then we can tell you i got through as the next top model oh brilliant oh that's amazing no way way we've not had one person that said thank you but no thank you everyone really wants to do it with just days to go before the dreamliner's due to be collected nick's bosses have called him in for a design update do you get nervous when you have to go into things like this a little bit yeah it's uh can be a bit nervous you know you can't give you a bit nervous and that that with the those people in the room it's uh yeah there's some quite hyper hypo people there and their opinion matters quite a lot nick's going to be part of the team bringing the new aircraft back from america i would just like to say this is the last meeting before we take delivery of the aircraft which i think is a real major milestone so um nick a couple of minutes over to you please to yeah so um what i plan to do when i go out to the uh to the us is when i fly back i'll be testing some of the cabin lighting we've got uh four firm scenes that we've we've generated hey you're gonna show us pictures i was gonna take you on a kind of word journey it's a word journey okay and then you then when you go to get to the aircraft you'll be like word journey you called it i know yeah did you like that [Laughter] you got away with it i know yeah just about but early test flights on the dreamliner have meant there are bigger things to concern the team than nick's word journeys it was a sleepless night last night the c1 flight took place but shortly after takeoff there was a right hand wing tertiary panel that had a blown uh delaminated so they decided to return to return to the field we're all very eager to have the airplane for our inaugural first flight it's all very wound it's wound very tight but it's not wound so tight that we should accept anything other than the highest standards that we need so if you have my permission to delay the inaugural if it means getting the right airplanes dreamline is nearly here you can tell from this room and from the people who are fired up about it around the company um that one it's huge for us um as a business and two it's really huge for our people to see the big step forward and so for all those reasons we're really excited about it and you're on track that was your one question i know at check-in it's d-day for designer nick the gate will open at 20 past two when you're ready if you just go up through no just going off to uh to seattle to pick up the new airplane in 787. well you do yes yeah yeah quite an amazing trip do you think they're going to like your bar i hope so as long as it's fully stocked everybody loves a fully stocked bar don't they so yeah once the new dreamliner comes back to blighty it's the beginning of a brand new fleet with the future of the airline pinned on its success how old is the aircraft we're on now uh i would i would say yeah probably about seven or eight years old these aircraft are actually coming to the end of their life as well so that when the 787 comes in it may be one of these aircraft and then we'll move aside and and the new aircraft will come in and replace it the airline hopes its new plane will cut crippling fuel bills and start saving them millions work starts really when uh when the aircraft lands in the uk we've got about a month to make sure that everything is working and everything's in his place before passengers start balling does it keep you awake at night it has done recently actually i will be honest here recently i've been up until about three o'clock in the morning my mind's been racing quite a bit on a north london industrial estate the pressure is also building on ruiby and the team at the style manual photo shoot we've got three days to shoot this if it's wrong then on my head be it so it's a bit yeah i'm a bit nervous about it top fashion director chris needs to pull out all the stops for the couture look well that's nice they're like pat butcher's earrings by diamonds these were commissioned by a jeweler who made these forts specifically for this it's it's a well used fashion technique it's been used on some of the higher brands dior did it with mila kunis about a year ago because it's it's vivint because it's virgin it's got some styling [Music] hannah we don't know if a bit of hair looks right on camera can we just have a quick look we're just gonna move it back it doesn't look right it just looks like it's out of place i think we'd end up having to edit it out on you it's got to be perfect and how many people is this going to be read by i've got about 10 000. so we need to get across exactly what our look is because this is what people will be looking at and using as their bible basically we want it to look like the brand and where our brand is going because i think we were turning into you know a bit vintage a little bit 80s a little bit retro a little bit glamour girl where is the brown going well the brand you know for ours this whole look is around alluring and professional and approachable when we go into briefings we have our nails checked our hair's checked yeah everything has to be perfect before you start shift and if it's normal take it off and do it again [Music] it's no surprise that the staff have taken to the camera like true pros [Music] but not everyone's so confident last up it's darren are you nervous no no no no no a little maybe a little bit [Laughter] i don't normally have a clip in my hair hopefully they're going to make me look cool the shoes are too big for me so they're putting some cotton wool in the front any tips gentleness is the key to it nice gentle slow little movement [Music] until the runway launch it's back to the day job for everyone are you glad it's over kind of yes yeah yeah i'm glad yes i'm glad waiting in the fog near seattle the airline's first ever dreamliner is about to head home and start making money looks amazing really good really really good very impressed you bought the fog with you have a bit of a pea super at the minute it's like a nice welsh autumn day technical problems mean delivery of the plane is delayed with no quick fix on the cards paul riley the stateside project leader is trying to manage expectations there's uh a minor defect that they're working through we're in that stage like an expectant mother at the moment waiting for the birth to happen and off we go and uh and enjoy the rest of it is that what it feels like you're about to give birth um something close to it if i i can only imagine what that feels like but i'm sure it's something similar [Music] delays could potentially cost a fortune in lost revenue at the boeing offices virgin's big chiefs are having an anxious pow-wow it's all very tense it is yeah it is very intense it's a bit behind schedule at the moment um there's a couple of problems with the aircraft that's the real issue at the moment everybody's rallying around and trying to make make everything happen as quickly as possible director of operations phil is heading over with nick to help g things up how are we doing so the um carriage sealed carrier has just been dropped what's the latest these guys just discussed now with phil about some of the work that's being done on the undercarriage so they've jacked the actual aircraft up and they need to replace a seal a certain part and so they're just discussing that right now hopefully they get sorted quite quickly at least there's one delivery that is happening on time in the crawley warehouse the airline style bible runway is hot off the press it could only be you tom where else can you work and get a nice kiss by a lovely friendly postman [Music] [Applause] sure present a little bit nervous having perfected the look ruby and the girls can finally get their hands on the glossy mag feels nice doesn't it i think just seeing it you know all the copy and all the images yeah it's good this magazine now will be out for the next probably five years or so won't it so it's like it had to work what would you say to people saying oh this is frivolous well you're an airline you don't need to make magazines and i'm sure you know there are people out there that would think it was frivolous um but obviously if our people are looking good and they're giving a great customer service then people will keep flying with us oh it's good we've got mr krieger in there oh look and there's hair and beauty rebecca crea helen cavanaugh me the sailing team there's vivian westwood in one they're not too bad to shoot all right there oh it should be warm coat obviously i bet they weren't cheap that looks really smart do not think that's a new guy's suit that's all there but i wear the men's stuff i definitely would wear the med stuff to wear and stuff only the weekends at boeing there's good news the airline's first dreamliner is set to go tomorrow leaving nick the chance to finally get on board and see the finished interior for the very first time [Music] you excited mr lasagne i am yes yeah it's great to see looks very clean and nice and tidy everything's in its place how many years have you waited for this moment seven years seven years yes to stand at this bar i hope it's worth it are you pleased with what you see yeah i think the cabin looks great i mean at the moment we've got the the white lights on the work lights some of the guys are working in here some of the the bone guys still working so they've got the then it's very just got to work in the mood lighting wouldn't be able to see in the nooks and crannies but yeah that looks really clean the cabin it's fantastic [Applause] nick hopes his snazzy designs will soon be wowing new passengers but first it's time to get the seal of approval from phil what we'll do with the mood lighting is that this area here will be maybe one color will have contrasting elements in in this area this has worked on every level it's just fantastic are you happy nick i am very happy it feels happy that i'm happy when you see all the other planes on the tarmac do you feel like you're one of the big boys or do you think gulp now i think in reality we're looking at the other planes i think we're we're edgier we're better we're different we're differentiated we are going to win because we're providing something that they can't provide because we have that unique virgin player we will win there's no doubt about that and we're waiting on style are you quite competitive phil yes next time the new dreamliner comes back to a great british welcome now the hunt is on for the perfect fizz in the skies you know another tough job but we're gonna have to take this up in the air and see how it works keeping customers happy is a full-time job but he said um i had numb gums and i was ill for a week [Music] and will virgin's new advert the sexual parents is basically a young amish guy help to get them back on top there's a plane as well

Channel: Our Stories

Views: 477,631

Keywords: Our Stories, Documentary, Observational Documentary, Real Stories, Full Episode, Full Length Episodes, Full Documentary, Fly On The Wall, Yearbook, Virgin Atlantic, Virgin Atlantic Airways, Inside Virgin Atlantic, Virgin Atlantic Up In The Air, Up In The Air, Airline, Airport, Cabin Crew, Air Hostess, Air Steward, Working At An Airline, Working For An Airline, International Airline, Virgin Atlantic Documentary, Airline Documentary, Richard Branson

Id: Vy0okOFOAJc

Length: 43min 46sec (2626 seconds)

Published: Mon Aug 09 2021