Where Are We Going And Why Are We In This Handbasket? | r/TalesFromTechSupport | #211

hey everybody rob from karma comment chameleon we had such a good response to the video yesterday the we wanted someone like you but cheaper and so many people asked us to bring out the story of Ian so we're gonna do that it's a five-part story and we're gonna try and do it in one video where are we going and why are we in this handbasket let's jump right in part 1 I'm working for the Earl Scheib of consulting firms will do anything for a mid-market blended rate this also means we pinch every penny our expenses travel and staffing our Genki to deal with non security people get staffed on security projects and I get staffed on implementation projects I'm getting sent to the Far suburbs of Salt Lake City to do a week-long find and fix for an insurance broker Ensco to backstop me I'm getting e'en a real cybersecurity Rockstar to help me over the next few years I will call in a lot of things but Rockstar won't be one of them I'm Eastern Standard Tribe so I have to spend half a day flying out there I'm beginning to learn that Kevin our in-house travel agent is dangerously stupid / Kevin I have a connection in Chicago I'm flying into O'Hare but my flight out is Midway good job Kevin I'm alternating between downloading whatever data dumps Insco has made available to us and leaving annoyed voicemails at Kevin hey Kevin I need you to change my flight tomorrow I don't know if I can cross Chicago and get to my gate in 45 minutes hey Kevin it's law techy can you get back to me once you get this that'd be great I'm also reading over what Ensco actually does they sell any kind of insurance you can imagine from multiple insurance companies this means that they'll have to meet the nitpicky requirements of every insurer they do business with they also take credit cards which rhymes with PCI and nothing from their network design suggests that they actually meet any of these requirements we are going to be busy finding issues convincing insko that their issues then coming up with fixes that won't make Insco kick our asses to the curb Kevin finally gets back to me I understand you have a question about your flights tomorrow your connection is through Chicago no it's through Chicago two different airports well there's a non-refundable fee to change the tickets I'm sure it's cheaper than a crosstown taxi ride I'll fix it it'll be a later flight to SLC I'll change the budget accordingly I try to be a good co-worker and let you know I'm going to be an hour or two late I send him an email giving him my new arrival time to SLC and that we can take my rental car from the airport to the hotel I stupidly think that everything settled and go back to reviewing dogs I fly out the next day radio silence from Ian when I met O'Hare I fly to SLC and land around 10:00 p.m. local time I see that I have three emails I skim them while waiting to get off the plane Elte your utilization numbers are low travel isn't billable anymore to meet budget on this project I moved your rental reservation to Ian let me know if you have any questions waited half an hour drove to the hotel I trudged out to the baggage carrousel and wait for my check bag I make my way to the one rental agency that I have some status at in the hopes that I can get some other fine car and make my way to the hotel before midnight hi what's your reservation number me sliding a credit card and my driver's license toward cheerful someone who is soon to be deceased cancelled my reservation I may not be friendly but I am flexible what do you have available still cheerful rental agent typing away at his terminal I'm still looking I see you're from city are you a fan of sports ball me trying to restrain myself no not really you know we're not known for being good fans we had to grease the light poles when a team won the championship we threw snowballs at Santa Claus because reasons we're not good people the quickest way to get me away from you is to give me the keys to a rental car not as cheerful rental agent I don't have anything available I open my wallet and push a $50 bill toward the agent Ulysses Grant says I'm amenable to something that just got checked in I don't care if it needs to be cleaned or given an oil change I want a ride to suburb and to get a good night's sleep much quieter rental agent I have a 15 passenger van but sold I get some paperwork and make my way to the lot sure enough there's a church van and keys I get to drive this monster to some low range hotel check in and sleep fitfully through the night in the morning I clean up put on a suit and make my way to the free breakfast hopefully I can find Ian and discuss our plan for the day pretty much the only people eating the box scrambled eggs are construction workers someone who clearly doesn't fit in walks in he's twitchy eating his dry toast while reading something on a laptop covered with a curse stickers I walk over and sit down hello Ian I'm LT let's talk about how we're going to split up the work this week I had to get my own rental car that was annoying yeah I share your annoyance Ian launches into a one-sided discussion about how smart he is I realize that he's never successfully interviewed staff about how things actually work so I get him to agree that I'll run the first interview with the operations crew and he'll take notes and chime in when necessary it seems so simple over weak coffee and styrofoam eggs we drive over to in SCO's office park we are ushered into a generic conference room where a handful of sullen and guarded IT staff I lead with some self-deprecating humor mentioned that I used to be a sysadmin back when Linux was a hobby and real Unix was used for heavy lifting and start asking easy questions within 10 minutes they're confessing all their sins every customer interaction is stored in master DB master DB is hosted on the same system as W W credit cards and CVS are stored in master DB there is a shared root account Clippers IT and for some perverse reason customers service all have the password I've scribbled a bunch of notes with underlines circles around words and arrows that must mean something I realize we're almost out of time so I asked Ian if he has any follow-up questions not looking up from his laptop no I thank the operations staff for their time collect some email addresses and walk them out of the room I've got about 10 minutes until the next interviews stupidly I engage Ian's in conversation so anything that stood out to you get good notes still not looking up from his laptop I didn't know what questions you were going to ask so I checked out I'm internally debating between finding some finite asks for Ian to do or to figure out if I can expense a shovel and bury Ian somewhere in the Utah desert part two still not looking up from his laptop I don't know what questions you were going to ask so I checked out I take a deep breath I can't bill killing in but I do have a time budget from managing staff I'm going to find something for Ian to do if you aren't interested in the interviews can you do some testing against their web applications there are credentials for their staging environment in the flurry of emails a few days ago sure where is it it's in your email I didn't read it start a large looming man walks into the conference room he looks like a color-corrected Thanos if you put him in a corporate logo golf shirt Dockers and a steady diet of fried food instead of destroying my village he extends a hand hi there I'm Ron corporate counsel bets he's running late but we can get started I'm Law techy and my colleague is Ian I stand up and extend my hand Ian does not acknowledge Ron in any way I kick Ian's chair this is Ian he's doing the technical heavy lifting for this engagement well I'm going to understand your processes Ian looks up and gives Ron a half-hearted wave I figure I need to distract Ron from Ian's petulant attitude I need to ask a legal question to get Ron talking when Insco signs a contract how do you track all the work Sherman's under that contract well I review large contracts and note concerns for Insco and after the contract is signed who makes sure you're doing everything you promised to do good question all assume the counterparty I don't think there's anybody here who keeps track of it how about licensing I'm not an insurance expert but I believe you have to be licensed in a state to sell insurance there who is responsible for that that'd be Betsy that's the answer to the next few questions I'm trying to look like I was better prepared so slow down my questioning a bit it's not working both Ron and I look at he in luckily Ron can't see Ian scream ian has Armitage a front end for Metasploit a host not webapp been testing tool and is trying to exploit WWE in Co calm not the staging environment we were asked to test Ian's cursor is over the Hail Mary button which tries everything that might work it also might knock the server over Ian can I see your laptop for a second there are some documents on it that would be useful to discuss with Ron and Betsy I don't give yen a chance to consent I grabbed his laptop closed Metasploit and open some random documents I've made a grave mistake I just don't realize it yet I see a woman in her late 20s or early 30s poked her head in the conference room hi there sorry I'm late that's not a problem good to finally meet you according to Ron you're the person to talk to about compliance things that's one of the hats I wear I try to structure the conversation breaking the requirements into smaller chunks PCI HIPAA state insurance requirements and contracts with the insurance companies themselves each of these chunks reveals uncomfortable truths they're PCI self-assessment saq is a tapestry of lies HIPAA is missing a few useful controls relationship managers are responsible for the contracts with the insurers but they don't communicate any of the contract requirements such as data retention security or privacy requirements to the rest of the company we're discussing an internal application to make sure work goes to the right brokers Ensco sells medical auto and homeowner insurance in 40 some states across their 30 or so brokers those states are covered Insco has an internal app to make sure that Steve from Long Island gets connected to a broker licensed in New York sounds like Betsy has concerns about it if unlicensed brokers are selling insurance unspecified bad things will happen of course the same app tracks commissions and is on the same system as W W of course this is complicated by the lack of documentation so Betsy and I are being careful while Ron uses the word allegedly a lot like that will prevent a regulatory action I frame what is that it solves your problems what is that and how does it solve the unlicensed broker issue Ian are you thinking putting an iframe to a payment processor like global payments or vented duh turning to Ron and Betsy ian has an option to solve some of the PCI issues we discussed 10 minutes ago if you like we can discuss this once we've gone through and we can do encryption for the other thing I realize in needs a distraction rectangle I quickly disassociate the laptops tether with his phone and slide his laptop over to him in the hopes that he'll shut up we finally run out of our allotted time with Betsy and Ron I stand up and nudge Ian and thank them both for their time as wrong lumbers out of the room I leaned toward Betsy I imagine you have more to tell me not in here shot of counsel catch up this afternoon Betsy nods and walks out Ian let's go get some lunch I find some kind of chain in close proximity to in SCO's offices as Ian drives I try to work out a criticism sandwich Ian you had good recommendations there I'm sure they'll end up in the final report I do want to talk to you about some stuff though we're collecting information right now we don't know everything they need so recommendations may be premature also important we don't have authorization to do a pen test against their production that doesn't make sense if they put it out there they should expect it to be act there's a big difference between it got hacked and the pen testers we paid broke the production environment I've never been kicked off a jobsite and would like to keep that streak I also asked you to take a poke at their web app did you find anything Metasploit didn't find anything not the right tool don't tell me how to do my job this is going to be a slog part three don't tell me how to do my job Ian pulls into the strip mall shoves the car into park and start stomping towards a chain sandwich shop he's like the sullen teenager I never wanted nowadays I direct him to Hot Topic and let him wallow in his feelings even though I'm in the advice business and know that unsolicited advice has negative marginal value I think Ian needs an intervention I follow him into the sandwich shop while we're waiting to order and get our sandwiches I try to talk some sense into Ian look I know you're annoyed with me but we have a lot of tasks to complete to get this engagement completed I want to prevent the client from hating us by the time we have to deliver all you do is talk to the customer and write reports I'll do the real work I realized that I've never started a fistfight in the order line at a subway Ian and I may have a new experience today adopting the therapists voice I learned when I was on a helpdesk Ian the work we have to do is the statement of work as well as a projected plan there is an application pen test but no host pen test client isn't paying for one what do you want to do Ian looking at me with a strange intensity I want to make it rain shells that'll show them I'm looking at the menu board in the hopes that the right answer to Ian is written there instead there our selection of sandwiches I make myself say Italian sub to the order taker while waiting for our order I try again with Ian in put aside that they're not paying for a pen test what value does a pen test have for them it will make them more secure once they're scared in a pen test is for mature shops to say that all the ground-floor doors are made of steel and locked except for that wooden one round back these guys are missing walls and don't know it they'll think if they fix the one path you came in they're good we need to get them good enough to wear a pen test will actually be a value are you saying pen testing is useless I'm losing my temper for this client at this time yes you're saying that because you just can't hack that's it Ian's order comes up he grabs his sandwich and walks out the door towards the rental car I don't have my sandwich yet I step out the door and yell at him across the parking lot use burp you oh I seem to have the attention of everyone in and near the sandwich shop I think they're less scandalized by my language wondering what kind of insult it was Ian gets in the car and drives off I get my sandwich and a bottle of soda and walks a half-mile back to in SCO's offices I sit outside and eat my half sandwich in silence if I get him kicked off the project it's going to look bad for me I'll be rushing the deliverable and it'll look like I can't manage projects if Ian breaks something it will be clear that I can't manage projects I do need someone to interview in SCO's development team Ian claims to know the frameworks that they're using may be flattery will work I enter the building find the kitchen and put the rest of my sandwich in the fridge Ian staring into the blue glow of his laptop I take a quick stroll and notice that Insco is not too bad with the security culture staff lock their screens when they get up they've got locking shredder bins and reminders to be careful with sensitive data on posters I bump into Betsy hey how's it going is everything as terrible as it looks we've identified some issues around your architecture but everything's flexible it's just convincing y'all that you can and should it's like an intervention we'll all read our letters about how much we care there will be arguments and tears and you'll get on a better path while cheesy music plays Betsy seems scandalized for a second I love that show but not for good reasons where are my babies yeah me too it's to make you feel better I might not like my life but at least I'm not drinking mouthwash Betsy covers her mouth and laughs I sense a presence behind me it's Ian Betsy I don't want to take up your time just wanted to give you an update and let you know where we are in the process I turn to Ian he's less hostile than the last time I saw him Ian let's see what we have left to do today and we can split up tasks I start guiding him back to the conference room he's strangely compliant if he's going to start yelling at me I'd prefer a closed room to the cube farm where people are talking to customers back in the conference room I closed the door how'd you do that do what talk to her uh-oh I'm letting her know that we're finding issues and that they're not insurmountable which is good news to her she knew there were problems which is why we're here what we all want is that the report will be concerning but not shocking but how do you talk to her like that no Ian no Ian we can talk about that when we're done for the day I'd like you to help me with something technical can you figure out how to break up the customer-facing card processing and Commission tracking databases without breaking too many things if you can write that up I'll talk to you about more successful interactions with people okay that was too easy but I was too dumb to know it I leave Ian in the conference room to go interview in SCO's devs I'd like to see if I can get buy-in for moving the sensitive data off the www server I'll ask a bunch of questions about how busy they are so they don't feel like I'm shaming them for shoving everything onto one server I cracked a few jokes take a bunch of notes and nod seriously when they say that they have some concerns about the architecture but there's a lot of inertia when it comes to changing things the rest of the workday is spent writing I do my best to stay out of the conference room so I don't change Ian's state eventually 6:00 p.m. rolls around and we travel back to the hotel Ian's more tolerable on the drive back but not much sullen silence is one thing but all of a sudden he's interested in something that I mistake as an interest in the client I stupidly suggests that he do a little open source intelligence on insko staff how long do people stay where else have they worked and alike it helps to know what sort of people insko hires do they hire on cost pedigree or something else Ian and I split up when we get to the hotel I sit in my room and replay a few moments from the day in my head something bothers me but I can't figure out if it's merely my dislike of Ian or something else after a while I go back outside I Drive my church van to a local market buy some beer and snacks then get some fast food on the way back to the hotel I can't bear to eat the other half of my unappealing lunch meat on a long roll thing there's a walkway outside my room from the second floor I have a view of the parking lot I'm sitting outside leaned up against my room's door with fast food a book and a can of beer watching the Sun go down to the amusement of the more casually dressed guests I'm still in my suit and looking a little disheveled as I polish off a few more beers my phone buzzes it's an email from Betsy CC'ing Ron and a few other insko people attached to her a few risk management Docs I had asked for previously a risk register entry and a security requirements document from one of the insurance companies they do business with I go back to my book a few minutes later my phone buzzes again Ian's responded to Betsy's email instead of a mere thank you he's asking to go out for coffee or drinks with Betsy I know this because he selected reply all I look at my phone I look at my beer I need to do something I take a deep breath stand up and walk into my room I grabbed my sad sandwich walked back outside and throw the sandwich at Ian's rental car splattering wilted lettuce over the windshield part four I've written emails to my boss letting him know about the potential dumpster fire and Ian to stop pouring gasoline in the dumpster unless he wants to light it from the inside no response from either next morning I shower caffeinate put on an unwritten - and wait in the van near the entrance of the hotel I can see IANS be sandwiched rental car from the rear view window my phone rings it's my supervisor at the consulting firm they believe I'm overreacting somehow sent inappropriate email to client employee and CA seeing counsel is inflammatory they don't want me to make anything worse by apologizing to Betsy or making Ian unhappy I'm reminded that they hold Ian in high regards I get a little heated with my supervisor and toss my phone into the passenger side foot well in anger a man wearing a fleece jacket walks up to the driver's side window when do you leave for the airport what when can you drive me to the airport what do you think I'm the shuttle driver you're not I'm about to yell at this man for being stupid then realize that I'm wearing a suit and driving a passenger van parked in front of a consultant kennel hotel it's a safe assumption no I've made some bad decisions in my life that led me here the man walks back to the hotel occasionally looking back at me with a puzzled look I realize that I'm going to be late if I wait much longer so I Drive to in SCO's office in my church van I've got to meet with the two people on their systems team I've got a proposed solution to the everybody is route problem but I need to build some grassroots support before I pitch management I'm in a room with havier and Samantha havier has that I've been burned out in IT longer than you've been in IT look samantha is the program manager for the web application she nods meaningfully at technical questions but doesn't volunteer much I can't tell if she's doing this to not look dumb or she doesn't want to hear Javier's clouds of fad rant again I learn more about in SCO's operations the 40% of in SCO's workforce has root problem is worse than I thought javi er changes the password once a year the super user account for the applications that insko runs on uses the same the root password patching takes place on the same day as the password change usually when I see some really odd bad design I assumed that someone thought it was a good reason TM to do it at the time and nobody's had the time or interest or need to fix it to identify it I adopt the voice my father used when he confronted me after I painted the Batman logo on the doors of his 68 Corvette in white house paint in my defense I was 5 at the time ok I'd like to know why you have the one account for everyone's access we did it for performance reasons what sort of performance reasons did you have we had an account rep who was complaining that the application was slow when they logged in I figured that reducing the numbers of lookups to the account database could speed up the process and that worked the user stopped complaining Xavier slaps his knee and laughs Samantha just stares ahead I just want to make sure I understand the application uses Active Directory to handle authentication so you have maintained industry standard to work from and you aren't supporting a bunch of users like I said performance reasons did you allocate any more resources to that system looking at me with contempt I put important systems on bare metal ok is it on Prem follow me Samantha and I walked to a closet there are a few cabinets here and a beige PC that I assume is for propping the door open or acting as a crash cart Xavier points to the PC I wiggle the mouse and see that this relic is running Windows Server 2003 which isn't AOL yet a quick lookup shows that this would have been a low-end business PC sometime in 2001 you never felt the need to upgrade why do we have to you have to justify the expense of course ok HIPAA Security Rule you have a requirement to follow the principle of least access or in HIPAA speak appropriate access how does that impact us fines insurers may pull your right to sell policies that would have some impact on your bottom line me pointing at the racks your customer facing infrastructure is all here no failover have your points of one rack the top half is the primary pointing at another rack the failover is down there I see nothing out of Colo nope I'm going to recommend that we spend a little money on hardware to support the load how hard will it be to make the app support multiple users I don't know that's going to be hard I think it's doable maybe some testing I'll write up a plan and a proposed engagement are you going to make me look bad the shared password isn't good but we can fix it going forward I thought it made us safer the fewer passwords the lower the chance that someone can brute-force one huh I've not heard that one before you know it doesn't work that way right well when you've been doing this for a long time you have to get creative he does that knee-slapping and nervous laughing thing I hope they give Xavier a nice severance when he goes to live on a farm I take my leave and wander back to the conference room Ian and I have been using Ian's not there but his laptop is I start writing up my notes from the previous conversation and continue on my report no emails of consequence so I hope things aren't going to get stupid Ian walks in and spends time with his laptop I quickly glanced at his screen that's nice he's ordering someone flowers with his corporate card part 5 Ian's ordering flowers there's a dark part of me doing the cost-benefit analysis to letting Ian loose other than the web pen test I've got enough to write a decent report which fulfills our contract Ian's blowing us up just means no implementation work or referrals and maybe some management side fireworks which will burn his ass more than mine I'm not going to intervene I'm just going to document I'm writing down my notes from the last meeting as well as a proposal for fixing their ad and catching up on all the work Xavier hasn't done Ian claims to be almost done with some findings lunch happens I see a delivery person carrying a bouquet of fly they're set up in Betsy's cube with a fair amount of finger pointing towards the conference room we've been camping in she's not there yet Ian's looking up from time to time to see when Betsy notices the flowers I can't handle the cringe I'm going to hide in my hotel room and do some work I pack up and walk out to the parking lot I find my van and get in it as I Drive out I see Betsy walking into the office I roll down my window and wave she waves back I stop to talk I'm sorry for last night you didn't send that email no you'll see I don't understand if you're annoyed contact boss his email address is in the kickoff email is there a problem not to the project I shouldn't have brought it up I'll see you tomorrow Betsy seems a bit puzzled and annoyed I Drive my people hauler back to the hotel I lie down on the bed and resume drafting our findings and recommendations we are recommending that insko moved their payment system into a small Enclave that isn't directly connected to the Internet if they don't like that we recommend moving all their credit card ops into an iframe so insko never sees the credit card information allowing them to dramatically reduce their burden under pci making everybody use their own account with proper role based leased access as well is going to require some implementation work this is going to be a pretty easy sale insko can give us their money and problems and we'll make both go away I take my write up and email it to Stan a fellow consultant at my firm who needs work he's been on the bench for two and a half months which means there's someone thinking about laying him off to reduce costs I asked him if my time and effort estimates look right and if he's interested in the work Stan doesn't bother emailing he calls me normally I'd be annoyed while I'm trying to get work done but he's probably the same as person I'll talk to today alt your numbers look good I'll start working on a plan I love your enthusiasm but we haven't sold it yet I'll put your name in to do it it's right up your alley and if you need late-night help I'll help out to get Thanks I say my good-byes and go back to writing I see that I have an email from Ian it's a link to a file on our SharePoint with findings on in SCO's web application I send the proposal right up to my boss with a recommendation for Stan I grab the document without reviewing it and go back to task at hand I want to get everything else in my report clean so I can just drop any and stuff I'm a fan of writing and drinking but I'm out of beer I take the transporter and pick up appropriate quantities of beer and food then drive back to the hotel walking back from the parking lot I see Ian sitting on a picnic table he doesn't look happy he's not staring at a screen so it must be bad hey how are you doing not good I'm in the friend zone um okay has anybody from our firm contacted you about this no Betsy hasn't been convinced yet I should have bought her some jewelry jewelry that's not a good idea how do I convince her should I ask her out to dinner this requires alcohol I put a beer in front of Ian and open one for myself Ian Betsy isn't one of those dating sim games I'm sure if she was interested she'd let you know it's rude to keep making advances at her job should I go to her house no that's a worse idea how about signing up for a dating app I've heard that might work getting annoyed so I should just stay in the friend zone Ian you're not in the friend zone you're not her friend you're here to do a job and vanish so is mine my phone rings my boss wants to talk about the additional work we can pitch in schoo I wave goodbye to Ian and walk to my room I try to talk up Stan my boss reminds me that Ian's well respected and that since there's already a relationship with the client Ian will stay here and do the additional work I don't think that's a good idea Ian bought flowers for Betsy the project sponsor it's uncomfortable that's just a client's expense like buying a round of drinks okay just thought you should know I'll have the deliverable ready for QC tomorrow and I'll be flying back after that sounds good just may sure Insco will like the report fast food and 3.2 beer make for a meal of sadness then I read Ian's findings from the webapp pen test nothing no vulnerabilities found I find this hard to believe given everything else I've seen this week well Ian is well respected I work fairly late and get everything together in the dock then send it to another consultant for a peer review I have a slow start drinking dry air and late night deliverable writing can do that I shower put on a suit and make my way to in SCO's offices I have a short meeting with Betsy and some kind of exec who seemed bothered that I'm in his building I try to simplify my findings and recommendations to three or four items exact derails me pretty quickly I don't see you mentioning the firewall I noted you had a few but they are not a concern for me but it's security it's a quality firewall that's for sure but you have other problems that it doesn't fix so what do you want to sell us I think you need to rearrange what you already have to fix what we found I don't want to hear that book yes my company would like to sell you more time I'd like to see you get some real security here for your customers but I'm not paid a commission for that work we do pretty good work if you don't go with us go with someone you need the outside help it's not the best sales pitch but I wasn't expecting to do one this morning Betsy walks out with me I bid goodbye to a few people here including heavier are you coming back to do the implementation no I'm on another engagement next week are you taking Ian back with you we took separate cars so not yet we're in different cities as well so you rented that big van for yourself that's all they had you Hall was closed she laughs I Drive back to the hotel collect my stuff I pull in front of the lobby and offer a few passers-by a ride to the airport I don't get any takers I get to the airport early so I take a leisurely meal and write some stories that may have ended up here I don't see the fireworks until I get back home epilogue Stan wasn't put on the implementation work a few weeks later he was laid off he's working now as a project manager at a large company and seems happier it took two days for Ian to really screw things up I was cc'd on an email asking that he be removed from the insko implementation for inappropriate behavior I got called first to pick up where Ian left off then for a much less pleasant conversation with HR who wondered why I didn't tell anybody that Ian was a problem I left that discussion a bit wiser about how management views emails that don't fit with the story they'd like a few weeks later the work from home policy was changed Ian's got to be a fully remote pen tester only to be fired a few months later for testing in production and knocking something over that didn't come back up cleanly ever so often I'll hear from Ian or someone who was thinking of hiring him he's gone through some interesting phases the red pill and pickup artist phase was definitely more amusing than the cryptocurrency evangelist according to Javier's LinkedIn he's an independent consultant now I hope that's working out for him I stayed at that consulting firm for a few more months doing whatever came in the door then moved to another job I honestly can't imagine the kinds of people that Opie has to deal with on a daily basis in that job I mean the clients are bad but if you have to work with people that are like that as well that just makes your days even longer I want to thank Opie for posting this series of stories to the tales from tech support subreddit you can visit them at the links in the description down below I'll also link to yesterday's video which has a little bit of Ian at the end but is another great tech support story from this Opie once again this is Rob from karma comic chameleon saying thanks for watching if you enjoyed the video please hit that subscribe button drop a like and share it with your friends and we'll see you in the next one

Channel: Karma Comment Chameleon

Views: 101,059

Rating: 4.7689242 out of 5

Keywords: karma, comment, chameleon, karma comment chameleon, reddit, funny, funny reddit, reddit funny, top posts, reddit top post, best of reddit, comedy, r/, rslash, r/TalesFromTechSupport, talesfromtechsupport, tales from tech support, tales, from, tech, support, r/tfts, tfts

Id: caGTfbeRmSA

Length: 37min 37sec (2257 seconds)

Published: Sun Sep 08 2019