[Music] Hi, I'm Diane Ellsworth, I'm a conductor on the 1 line. I've been a conductor since 1992 and for several of those years I've been working on the 1 line. As a conductor I assure that my
personal protective equipment is functioning. I read the bulletin board to
see if there are any changes. I have a conversation with my train
operator regarding any service changes. We do make announcements
informing customers of where we are, where our train is headed,
and what our next stop will be. This is a Brooklyn bound 3 Train, 110th will
be next, stand clear of the closing door please. [Conductor]: We assure that there is no
passengers or objects held in the train doors. Once we assure that that has been done
in the rear and the front section we then give the train operator
the indication to proceed. [Line Superintendent]: Conductors need
to have good people skills. They need to be good communicators. They need to be focused. They need to be
able to perform the same task over and over, day-in day-out, at a consistently high level and
be prepared to respond to the unexpected. They have one of the toughest jobs in Transit. They have responsibility for thousands of people that board and alight from a train
as it goes from terminal to terminal. [Conductor]: There are all sorts of emergencies
that can occur in the subway system. For example floods, smoke, power outages
that would require an emergency evacuation. The most important aspects of
any evacuation would involve providing RCC with timely and accurate information
and following their instructions. These situations require that we communicate
in a calm but firm manner with our customers. One of the memorable times was there was
a very early morning, snowy morning, there was an elderly gentleman on the platform
and he was a little hesitant about getting on the train and something just didn't sit right, it was cold snowy,
so I went up to him and I asked him if he was okay and he didn't have on a coat and it was obvious that
he was suffering from some type of dementia. He didn't know where he was, couldn't answer
who he was, so I was able to contact RCC, they had police meet us at the next
station and it was nice to know that the elderly gentleman was going to make it home
and his family wouldn't be worried about him. [Line Superintendent]: The vast majority of them perform
their duties with great professionalism, kindness, and a sense of their responsibility
to their community. It's very laudable. [Music]
