Webex Teams Calling UCM

[Music] hi I'm antsy Garcia with Verizon and today we're going to be taking a look at a feature that's in preview called WebEx teams calling UCM Unified Communication Manager so that should indicate to you that we're using Unified Communication Manager either on pram or HCS hopefully Verizon UK s and we're taking the telephony portion of WebEx teams and kind of connecting that to Unified Communication Manager for the purpose of audio and video so I'm not talking about the messaging piece we're talking about WebEx teams only using your on-prem or HCS u k-- as for telephony PSTN calling and there's something odd about this because you would think it's going to use it for other almost everything but there's this kind of dual registration thing I want to tell you about and we'll whiteboard that thing hey I'm going to put different sections of this video down below so if you're not interested in that lecture or you're just interested in the white boarding or interested in to demos then just click below on the timeline and it'll take you right there now join me over the white board will wipe board this thing out and I'll show you what I'm talking about okay let's take a look at this drawing you get familiar with it real quick I got the internet on top here on the right lower we have our HC s and u Cass alright that can either this is signifying as boxes signifying either on-prem or HC s again hoping Verizon UK is there and then we have PSTN connectivity down here and then we have our MPLS pip Network and then we have on the left hand side we have branch site one on top in branch site two on the bottom and we have two users signified by these little laptops and phones and they have laptops they're using WebEx teams and they have desk phones as well because they have Cisco UCM deployed so they have death phones and they have numbers with those death phones in fact let's give them the numbers here let's say this guy's 1 2 3 1 2 3 4 and this guy's 1 2 3 and these are D n numbers ok and these red little circles those are just routers not important there we have our Internet up there we have WebEx team collaboration cloud right here okay that's our WebEx teams multi-tenant from cisco right that we're talking about here and we're talking about specifically the feature that's called WebEx teams calling you see em right up there so let's get started now what does this provide us to do if we use this feature it provides this little phone remember inside WebEx teams there is a soft phone in there there is a sip soft phone and that sip soft phone is now able to register let's pick a light green here for registration that registration of that little soft phone inside there is able to register across the network to see you see em so you see you see em provides SIP trunking and things right here to your whatever PSTN provider you have so the soft phone then you can use your CCC UCM for call control so the same thing on branch site to there all right so we understand where we're where we are registering the soft phone ok so that should tell you something you can dial e.164 addresses or numbers you can dial the PSTN ok now does this the question comes up as soon as I saw this feature does this negate my ability to call other WebEx teams users out on other organizations in other words maybe they're not in my WebEx teams or let's make an org here just so we know what we're talking about ok let's say our WebEx team org is Anson dot-com okay and that's what these guys are registered to this is a user 1 user 1 @ Anson calm and then we have user 2 down here at Anson calm as well so that's our that's our that's our site whatever you want to call it but we have the ability in WebEx teams to call outside of our organization right I can call Lin calm or any other company that's running running WebEx teams I can call them I'm fully federated I can sip your I dial them I can dial them from my contacts as long as they have an email address and that email address is synced up or the same as their city or I so since my WebEx team's phone portion is connected to my UCM hey maybe I don't have B to be calling in you see em I'm gonna dial us a sip URI is my you see M gonna be able to dial that that's the cool thing about this there is this kind of dual registration thing going on so let's get another let's get dark green that sip URI that little phone in the side this guy right here and that WebEx teams is also registered this dark guy and I'm just going this way to you cast cuz I'm trying to get out to the internet you could have any night break out here or whatever but we're also connected that way so it's kind of a dual registration thing so if i dial someone inside my organization I'm going to use see you see M or you see M if i dial a PSTN number I'm gonna use this as well so in org maybe I'll call it PSTN check check everything's cool and then if i dial someone outside of my org if i dial a sip uri any sip your ID either way that uses standard codecs out there voice video codecs I'm going to be able to use this particular registration over here so that's really cool and I kind of found this out by dialing around doing some wash art stuff and it kind of happened upon it because I really didn't think of hey I'm connected to you cm does my you cm need to have be to be calling cuz I still want to call of the people that have WebEx teams in the world this is really cool I'm just gonna name it I think I saw somewhere or in the old days we used to do like telepresence units and used to have it h.323 kind of way to dial and a sip way to dial and we used to call that dual registration that's what I call it anyway so let's just call it that dual reg all right so we have the ability again to dial internal numbers we have the ability to dial internal sip your eyes and then we have the ability to dial external sip your eyes via WebEx teams there's nothing to do with our call manager or UCM or on Prem we haven't deployed express way C or E with B to be calling or anything like that so this is really cool this is nice stuff here now just as a caveat you know to do this stuff you probably have Cisco you need Cisco directory connector remember the databases with your UCM and/or the user databases with you see em in your WebEx teams org need to be synched up you've got to get those somehow Cisco directory connector which I have another video on that or importing with the CSV file but you need those users that exist on you see em to also exist in WebEx teams as well and that's how all this kind of magic works but anyway that is the deal that's the really cool thing what does this bias so if I kind of rewind a year or a year and a half before this we had this thing called WebEx teams hybrid calling and the concept was very cool I'm going to be able to use my WebEx team my webmix team is gonna have the same number phone number as my desk phone just like this guy I didn't mention that but you know if someone dials your number let's go back to that 1 2 3 1 2 3 4 4 user 1 over here his WebEx teams is gonna ring let's do a little ring ring ring ring and his phone is gonna ring ring ring ring because they have the same number so that's important to note as well because if you techie guys are out there and know about jabber the WebEx teams the phone portion is like a jabber phone let's just call it that just so you can get your head around it but okay rewind back to WebEx teams hybrid calling this same concept as far as ringing both clients or ringing the phone and ringing the the WebEx team's client was there so their first iteration or their first stab at this with Cisco WebEx teams calling or hybrid calling and the concept was sound it was great except when you peel back the onion and you saw the media path every call that terminated or was sourced from WebEx teams client always went to the internet and went to the WebEx teams cloud over here this collaboration code what am I talking about I'm just saying that let's do red here in the old way I'm talking the old way here this old hybrid calling if user one would call user two here in this drawing the old way we would have a media path that would go MPLS and somehow go to the internet and then come back somehow right and then go to user to that bad right POS stuff and all this other stuff we don't want this stuff if in fact let's say these two guys aren't at different branch sites there and if two different cubes right down the hall from each other this is same scenario you'd have this media path this red line here going all the way to the internet that's bad this takes care of that sense you see em is taking care of your call control when you call internally let's do purple when you call internally we make this same kind of call with this newer technology this new feature the media path is going to go like that we want that that's what we've always had in the past and we want that so I think that's it I hope for you get the concept here let's go take a look at some other things okay let's take a look at the deployment guide for this new feature this feature that's in preview so we have this preview preview release disclaimer it is 6:12 2019 so I'm not sure when this is going GA but let's dig in a little bit deeper and peel back the onion let's look at a couple things here here the updates in April they added the preview release disclaimer and I want to point your attention right over here because there's some good information right over here so you might ask how does this work how does this connect up to UCM well they give it away right here okay what they're using into CSF for you techie junkies out there you know the client services framework is similar to jabber that's what we build in you see em for jabber so they've taken that client services framework and plugged it right in to the WebEx team's client that's good because there's there's nothing inside you see em there's no updates or or cop files or anything you have to do in there it's really old hat build see CSF devices and then your WebEx teams is going to connect up to the CSF device we've been doing that for years so that's a good thing nothing new we know how to do this and here are the features so here the calling features that are available in preview and they're pretty well thought out here can make a call of course you can answer a call you can mute end call obviously on call presence that's kind of neat I'll show you that in the demos and DTMF input so we can call IV ours right and put in DTMF too you know one for sales two for marketing things like that we have some mid call features like hold resume this is very neat I kind of happen upon this if you have hold and resume and you have a desk phone that's also belongs to that user you know that you can move a call from one client to another client in other words if you were using jabber and you put the jabber your jabber on your PC you put that on hold because maybe you were getting some some bad voice quality or something like that you wanted to pick up on your desk phone that's a purpose-built high fidelity desk phone you could do that you can do that here as well so you can put it on hold on your WebEx client and go to your desk and pick up your phone or put put your speakerphone on that's a great feature you can have multiple calls you can screen share so just like jabber when you're in a call between two end users or two inside or users you can share your screen because you're in WebEx teams and the little screen share thing comes on there so you're just calling from one to another in fact if you call WebEx teams to a desk phone and has video you get video you could screen share now a lot real estate to share your desktop screen to a small 8800 phone or something like that but it can be done and it does work and then you have desk phone control this is really cool you can control your phone what that means is I can click to call somebody and then I can pick to control my phone make my phone call it you know use my phone for that and that way I don't lose my hands from my normal work flow of whatever I'm doing on my PC or Mac and then we have MRI a that's great right there since they used a client services framework I guess they already built MRA in that when they took that little piece of code let's say and I'm not a developer but that took this piece of code and put it in WebEx teams voila they could use MRA too and we have service discovery obviously if you have MRA and we got single sign-on okay the next section we have here is desk phone control death phone control is just like in jabber it's controlling your phone with your WebEx team's application so there's a little pop-up here and this is the pop-up where the proximity button is let me show you just real quick let's hop over and let's go to Anson here and if we go here home you can see this connect to device here that was our proximity thing before but if we go there we can see that we have two phones that are associated with the Anson user this is the ants and user I haven't told you that yet but here's the Anson user and so that's how they connect just like jabber they're exactly like jabber and then here here are nearby devices proximity devices so I just want to show you that real quick just so you know what that looks like doc over here the deployment guide okay call experience this is interesting here the call experience with calling and WebEx teams this particular table table to here does a comparison and the comparison is on one side over here this idea over here is when you make these types of calls right here it's going to use your see you see em okay in contrast to if you and I don't know they kind of put that kind of weird but just that the two headings here let's say on the left is WebEx teams using call manager or you see em and the right is calls going through the WebEx teams okay that dual registration thing so this is all the calls that go through WebEx teams so let's just take a look at you know one or two here real quick if you look at the first one its calls initiated directly from a one-to-one space or from a contact card in WebEx teams okay so from a contact card or one-to-one space we're gonna use UCM to make that call okay we'll see this in the demo on the right hand side let's take a look at this one ad hoc meetings from a group space in WebEx team so immediately you kind of get the idea here if I'm in a one-to-one space or I look up a contact right click on their contact card and I click call it's gonna use UCM if I'm in a space a meeting team space or something like that where a group space remember any more than two people then is a group space okay it's not a one-to-one space so if it's a group space more than two people that is going to use WebEx teams in other words you can say it this way if I'm gonna conference if I'm gonna call multiple people have a meeting or something inside teams it's going to use the call control in WebEx teams and not in your UCM okay and there's several other iterations you know depending on depending on what you click and you know things like that we'll look at those in the demos but those two are kind of the main topics there to kind of get in your brain which ones going to use which one let's take a look at this next this next thing talks about if you're paired okay so if your particular laptop let's say we're talking about desktops here if your laptop is paired to a device in other words I don't want to go into the demos but it's just better to show you if I connect up to a device like this device right here I'm connected to a room kit in this scenario and that's all bets are off there because I'm using that thing as my call control that thing in this case the aunt Sophos the room kit is registered to the cloud so obviously if I'm calling somebody's gonna use that thing and that thing has nothing knows nothing about you see em on Prem ryu calves so it's gonna use d call control in the cisco team's collaboration cloud okay fair enough hopefully that's crystal clear and what they're saying here is you know if you try and do this it's gonna tell you hey you need to disconnect if you want to use UCM okay and there's a few other flows here topics here you can review for yourself as long as you got that basic concept you can kind of go through this and say okay this is going to use this one and this is going to use this call control here we are in the WebEx control hub and i want to show you exactly where you set this up from administrator standpoint we'd go over to settings and if you come down here there's this new thing called calling behavior right here okay and we have several options there you can see the WebEx calling spark call or hybrid services selected that's because I had and I still have hybrid services on this particular organization now this is a global setting okay you can go set individual users and let's go take a look at that because this is the one we want now if we were just doing everybody in WebEx or this new feature calling in WebEx teams you see em then we would go ahead and choose this but let's go over and look at the individuals that I have set up and the ones that we're gonna be doing demos with this is Anson Garcia right here and if we go look at that particular user and we come down all the way down here you see let me show you first call services hybrid services is also this has nothing to do with hybrid services in fact they go through in a deployment guide and say make sure you don't have this on and funny things will happen if you have this on because that is also deploys this similar feature it's the old way remember that way then I talk to you that the immediate path is just terrible but so we want to make sure that the call services is off and if we come down here we have this call behavior now this calling behavior and then there you can see in this particular user I can choose specifically what I want this particular user to have and I have calling in WebEx teams you see them okay and we also have that for Jessica over here you can see hybrid off calling behavior boom okay so let's go do some demos okay here we are at Anson's so we have Anson here I'm remote desktop into these so if I click on this one I'm on Anne says desktop and then here is Jessica's Mac here let's get logged in there let's go over to Anson real quick and remember what it said in the calling scenarios if we search for a person so let me search for Jessica there she is and I can either hover over her and get her contact card if I do it this way we're gonna use CCM for our call control okay so let's take a look we call that it starts calling if we go over to Jessica she's receiving a call if I answer that call right there and we'll go ahead and hang that up real quick see the back of my head there that used Unified Communication Manager now I tested this and I made sure it did some Wireshark traces to make sure all my UDP stuff was going to call manager so it is it truly in fact working the way it should work and also if I called a PSTN call in fact I'll show you that kind of call now I'm across MRA and if you know anything hopefully I'm not geeking out on you here but if you know anything about MRA all calls with through MRA is gonna go to the expressways the expressway II ok for you other guys just think of this as the call manager IP address so here's my local IP address there is my call manager address or in this case expressway E address because I'm using MRA in this case and you can see that I did this trace and when I called Jessica and when I call the PSTN and they both went to the same spot my call manager eventually getting to my call manager and going to the SIP trunk alright we're going to call manager and then going to Jessica call control and and things like that so just to let you guys you geeky guys take a look at that's where the media was going okay definitely not going to the collaboration cloud or anything like that however let's go back if I would make a call remember they said if you make a call in a group space or a team space then that's different it's gonna use the collaboration cloud okay so again let's do one more here if I call a number here's a number here and I can call just a number and I'll go ahead and click call there you can see that's calling my mobile phone you can hear it ringing over here and decide so that's indeed you think my call manager in my SIP trunks okay we'll hang that up and then let's go over to a team alright let's go over to I got a demo team in here and some demo that okay in this general space right here you can see we have a few members in here we have Jessica and Patrice in here now you see this says meet if I click that that has nothing to do with my call manager all right but it's transparent to me okay let's go over to Jessica you can see jessica is getting a join button over here she can click that and she can join and there we are and now we're using the we have X team collaboration cloud to do our calling all right let's hang that up and when I did these traces they were indeed going to the collaboration cloud the WebEx team's collaboration cloud and not my local call manager or in my case M erase and some across M right so you are seeing I'm actually testing for you the MRA capabilities for the WebEx teams client using the WebEx team's calling you see M so it indeed works works great I made call features work and things like that again it's in feature preview and I have had one or two things kind of weird happen it could be my setup but sometimes my phone on one of my users got deregistered okay and let me show you one other thing so when you go into that calling behavior in WebEx control hub that we saw earlier and you turn on a user for this particular feature what's gonna happen is if you go to home and you go to your settings here let's go to ances settings you get this guy so all of a sudden in a few minutes I got this thing popped up right here and I was able to put in my username and password this is my CCM credentials now they're the same in my case because I have single sign-on but regardless if you have different username passwords different databases you would put your username and password in here and then it would say you're signed in if everything goes right and it would say you're signed out if it's not also you get a little icon right in here in fact let me show you that icon let's exit let's sign out and let's sign in and what's going to happen here is we're gonna get connected to the collaboration cloud WebEx teams and then it's gonna connect up the phone portion right the little soft phone guy it's going to connect up to that call manager all right my single side on the stuff with office 365 okay see right down here it's trying to connect to you see em right now so right now in my case it's going through the MRA stuff in boom once that goes away that means everything's good and I can go to my phone over here and I can dial a PSTN number okay so that is it that's the demo that is the capabilities of WebEx teams calling using unified comment so I hope this has been informative for you and thank you for watching

Channel: Anson Garcia

Views: 9,234

Rating: 4.9669423 out of 5

Keywords: Cisco, Webex, Teams, Calling

Id: Iu98mcgaKJs

Length: 29min 47sec (1787 seconds)

Published: Wed Jun 12 2019