This Scammer Thinks He Lost $25,000, He's Furious - (6.5hrs)

hello hi ma'am from the cam from microsoft we just received a call from ufn how can i help you well i wanted to follow up by something i was on the internet and i found me one of your missions you said i felt i've had a message all day about a security learning okay like what kind of error code you are getting on the screen now where i i don't i don't know exactly what day is that i just saw did it he got blocked and my parents and i don't know what kind of cl can you hold on a second you hold on a second hold on hello hello hi sir hi ma'am we had just got a call from your side beside peter okay anyway can you hear me yeah i can hear you mom can you hear me yeah well i need to find out why this computer got blocked that's all it helped man it helps to do the face all right if you can't handle it just close your eyes just want to ask one thing like are you facing like what kind of aerosol do you are getting on the screen mom yeah it's it has it tells me that but the defender the windows defender there's a security world and what are you doing on the computer when you just got this alert all right on the internet let them sit in there like what are you doing on the computer mount when just you got this alert yeah i i looking up sitting there because i had to put one of them fancies okay the hallway hitting out my car and i try to find out how many feet you're supposed to put the pile in the ground and my husband now arguing about okay and is this your personal computer or is it your office computer mom that's right okay and you are the only one who is using this computer or is there anyone in the family member who is also using this computer mount not my whole family where he's at sometimes the garland.com like you and your husband is the only one in the home who is using this computer right my my husband now that's right better because he tried to figure out you know how many feet in the ground he put the paws and then the seat belt because yeah you know he's telling me you're gonna have to put sand in there and i'm telling no you you got that rod supposed to put cement and that way it says stable okay i understand the concern ma'am but there's no need to worry ma'am we're definitely going to help you with the case right now because the network security alert which you are getting over the screen right now it means there are still attacking attempts okay grandma speaker you slowly back away like someone is trying to painting with your computer so that might be possible that's like your ip address is compromised so what can we do now your computer yeah we are going to connect to your computer with the microsoft server so like we can easily diagnose the problem for your key and then after we are going to fix it for you you know i don't know most of the birds come out your mouth but if you didn't take care of it i appreciate it because i i don't want to be in you know in trouble and all that okay so who is going to like work on this computer i may know i said if you don't mind taking care of it i would appreciate that okay so do you want me to help you mom yeah well i i don't know what am i supposed to do with it i get right so i'm going to tell you the steps right now you have to simply follow these steps okay all right all right okay press the windows key on the very left bottom of your keyboard can you see the windows key which is the four flag key yes one more time can you see the windows key on the very left bottom of your keyboard you're telling me i had to press under the case on the banner yeah press press of the key only one time okay on the very left bottom of your keyboard press the windows key i understand what you're saying oh i think i understand that well i pre i press it i press it right there i press it and it pops up box at the bottom left yeah can you see the windows key on the very left bottom of the keyboard uh yes yeah someone said he seems like a small fish i think that you know okay i want to see if they're doing the news on the same time okay you know he might get eaten like finney always his manager will maybe take over the call you never know patient scammers are usually a good indicator of something though and this guy's patient yeah and i think i'd say that i said i said that so did you press the windows and the letter r on the same time once you press the windows and the letter are on the same time like what you can see on the screen yeah i i just got the calculator got it got indicate the calculator and hey the webcam the google chrome now now press the as in queen press the letter q as in queen only one time okay can you hello hold on one second i gotta check something okay you said press kill yeah q as in queen only one time and that's it it doesn't change right now it says click it says yes quick assist now open the quick assist all right what do you say your name is yeah click on the quick assist okay click on enter or else you can click on the quick assist okay i'll have to try to find a way to to blend like saying things that make absolutely no sense and are unintelligible and making it so you can understand what i'm saying because sometimes i don't even know what i'm saying i just like say words and that might be annoying so anyway i'm just working on the new character while we explore this scam i hope uh i hope that's okay um i don't know if i have internet on mom did you click on the quick assist it's a blue box got a blue box up there yes yes yes is it asking for the six digit code no not dead no hello i got the i got a drink something now you don't mind i gotta take a little sip let me see what it'll do then what what is it what is a quick quick assist space today yeah click on the quick assist now okay you're going to hold on a sec do i need to be on the dot.com for this sorry am i going to need to be on internet dot com no no mom did you type did you click on the quick assist over there yeah hold on right quick hold on give it give me two seconds hold on matt just want to ask one thing like what do you do in this computer do you use the online banking yeah i do yes i do yes i do oh i gotta restart my okay press the q as in i have no internet but that's uh that's okay we'll stall for a minute i guess okay here now you as an umbrella i have to turn the internet on yeah not to turn the internet on for this no no no it will show you the option quick assist over there i need do i need to be connected to the internet that's what i'm saying yes now are you connected with the internet in your device now not right now but i can plug it in okay okay okay yeah my my husband tells me to take it out on the canada the the people to get on there and try to steal all your information so he may take it off yes he said one time he's had one guy come on there they had this one guy they had this young guy come on there professor farnsworth he's telling everybody that they can get on there and get put they put them things on their watch all you're doing so they've been saying well we'll follow that guy anyway i'm turning the internet on right now okay you got kids sorry i said you got kids i'm not understanding your mom's just repeating for me i said you got kids got kids yes now i have two kids ma'am i hired uh they're approximately around 12 years now one of the twelve years and one is a nine years down that's a good day had a good day yes now i remember when i tell you don't let me go down to the car and of rocks out in there in the water we thought we'd throw rocks down at the curry the the curry and sometimes they'd jump off there like a diving board is the euro is your 90s on right now oh that's a good question let me see okay hold on i i am having one problem with that that's a that's a that's a negative but let me give me two seconds hold on okay okay yeah let me try to i think i may have plugged it in the wrong way so they're in school then right so every time they're in school where are they all done that's a negative ghostwriter what do your kids want to be when they grow up all this work i'm busy on the work man okay sorry i'm just waiting for the internet to turn on i'll figure that ass i understand i understand the kind of thing now i understand okay the pattern's full all right i think the internet starts [Music] okay so you and your husband leave alone right now i got six cats that cup of goats got chickens okay cat cows big uh what rash is taught me right you have six kids right no no no no no no six pigs i said six pigs okay okay i see mouth okay okay okay sorry i'm basically stalling because i had to restart a whole bunch of stuff but i think we're good now okay if you're in it is intended on right now i try to find out right now i'm going to go on on the giggle and see yeah okay got my internet on now i will okay now just do one thing ma'am press the windows key again okay press the windows key again on the keyboard okay okay i got that i got i got tied down there now what you can see on the screen one more time yeah click on the quick assist mouse okay yeah let me say settle if that'll start up this time yeah to the person who said uh who was it infamous or something said they usually watch the youtube it's crazy to be here live welcome yeah like all of this stuff probably would have been cut out of the youtube video uh and just i don't even know if the voice will stick or not i'm just like messing around so glad to have you um okay we got quick assist working it it says allow someone to trust get assistance let's hear it it says asking okay hold on hold on a second let me let me write this down so i have it in case you're gonna name it again okay go can you read that back you don't mind uh okay now okay hold on hey he's waiting for the person helping that all right yes you are on the right page mom yes you are on the right page now i'm going to send you a one more option over there you have to simply click on the allow okay it says rebecca debbie you'd like to see your files who's your making that bmw file yeah click on the allow he's rebecca though i don't understand what she needs rebecca rebecca rebecca is our officer who's our supervisor mom okay am i gonna be talking to her in a little bit yeah after diagnosing the problem for you then after rebecca is going to fix it okay okay yeah i'd like to i'd like to meet her if that's all right okay and where is the error code which you were getting over there where is the error code well i it ain't there no more i had to turn it on and off to get the internet on there and then i don't see that after that okay okay okay okay so now i'm just going to open a notepad in front of you how last second now i'm going to open a notepad in front of you in which i just need your device name like how many devices do you have in your home including your smartphone ipad tablet is that something that rebecca can help me with because i don't know if i can figure it out i said i could i could not about it i could get it yes especially if i cut everything out tomorrow i just want to tell you if you're talking about devices i would say i heavily i'd say i have at least 12 maybe maybe 16 because we got the two we got the two for each of us having five and that's two and then we got the home phone that's free then we got a computer do you have to write a great flex machine we still got the uh we've got the bluetooth you and i did it right there three or four different things in the car i don't know that counts because you can plug it in the car and then take they got the taste of it okay you got the microwave you know we stay here we still have a cast like a stove we got one of them i was searching for tomorrow and then everything like that as well okay so you have 15 devices in your home right i got a hair like a curling iron i cur my curling iron like approximately around 15 devices man we got a combine out back and then uh like everything for the farm okay okay okay i lost that on the south border of texas so i haven't seen that in a while yeah maybe 24 or 30 of devices in this kind of pen so you can type it over there i'm like how many devices do you have in your homework why don't we go big and say 48. i'll bet i have around 40. maybe four to five forty eight devices yeah i don't know i mean it's hard for me i get i'm just estimating that the whole thing because it's not you know it it's an estimation all right around the house and i could start i could start looking in every room and writing down other otherwise i i i i totally all right now i'm using a statement approximately yeah so like i just you can give the idea of like how many devices do you have in your home is it supposed to be supposed to be closest without going over closest without going over or does it have to be okay that's totally all right now as i already told you now we will have to move forward right now as i already told you that your network is compromised did you know like did someone else like ask about your wi-fi password for your computer password you're gonna have to talk a little bit louder because sometimes you know when your motor gets running down they okay i'm seeing you ma'am did you know like did someone ask about your wi-fi password or your computer password in the last few days oh i'm trying to think well i don't think so we had the grandkids over this weekend when scott you ever been stop hunting i'll tell you i'll tell you what we got those kids out there they were out here all night they got them out the house real quick they're running around the yard saying i think i found a site i felt making noises and all that and one of them hit the other on side of here with the net okay do you know any idea about what is the meaning of your iep address and i say that one more time sorry say that one more time i'm saying you i'm saying imam do you know the what is the meaning of the ip address yeah i said i assume that you're talking about night house or something like that public public public public a public restroom someplace someplace where you can go like off the side of the road and go take a break no no no no do you know what is the meaning of the ip address like i said you're talking like a toilet now i'm going to tell you what is the meaning of the ip address i believe you have a wi-fi in your home right hello i don't know i don't know what that is are you saying are you asking me where the closest turtle it is because i know down there to 7-eleven they got a couple down there they're never that clean but if you as long as you don't as long as you don't touch nothing you won't come down with anything i mean they have there's a nice one that the ladies room has on them changing tables and sometimes sometimes i'll go make my lunch on there okay this one's like going to buy something how do you how do you use the online banking shopping or with your mom so that's uncolorful yeah i don't know i've done the online banking before god i've done that like how do you like did you have is it your chase account i don't i don't have chase i don't believe in chase bank so which bank do you have mom a lot of people don't know this but chase chase is anti-american do you have any bank account yes yes i do with bank of america bank of america so how do you log into the bank of america always calm uh just try to log into your bank man because the thing is that your network is infected that might be a chance like someone is trying to connect with you with your bank also okay so please open your bank first what hello i'm the thing you please open your bank uh like you're saying you're saying i have to open up a new bank account no no no i'm just asking you mom like how do you know what am i going to talk when am i going to talk to rebecca you're saying you said your boss would i really appreciate y'all to stay and help me out there but i think it might be time i speak with rebecca uh just do one thing ma'am everything's working good right now you can use the computer okay thank you because i can come on i can go on my web i can i can go on my bank page but i i i is rebecca going to help me uh just let me gonna help you right now okay oh he didn't like when i said that i need to talk to rebecca maybe there is no rebecca [Applause] he was just gonna bail there's like 17 pictures with palm trees bro okay three bingo oh why is there here let me let me fix it for him bank of america.com let me show you if i can log on there you wanted me to go on there okay what you're saying is that that's how they're asked can they okay all right wait what just happened uh ma'am what you can see on the screen right now i don't know i think i just lost my internet i just heard a vaping i think i just like no internet any idea like how much balance do you have in your bank account how much like how much money are you talking about yeah how much balance do you have in your bank account are you talking about the checking or the savings which one uh checking amount i probably like sixteen seventeen thousand in there seventeen thousand slate yeah probably why do you ask okay now because we have to be make sure like your bank is secure or not now listen to me carefully now listen to me cheerfully yeah that might be a possible like hacker can go to your banking also now that's why i'm going to tell you one thing ma'am the theme is that as your lines are not secure okay listen to me carefully for next two minutes again this is yours okay well you got my nobody scared right now i i i wonder what's going on what you think there's something bad happening your bank is not secure right now what i'm going to tell you right now okay listen to me carefully first as i already told you this we got something security alert over here right now so what we are going to do now we have to secure your network right now but in the same wall map your bank is also not secure okay so what we are going to do right now we are going to secure your bank off something and just want to tell you you're trying nothing more over the years there could be something going on on the bank i don't even know about it right now it might be a possible like hacker can like hackle can easily be able to log into your bank also okay like hacker can easily able to log into your bank also so what i'm going to do right now i'm going to demand i'm going to patch your call to the bank right now and the bank is going to secure your bank also okay because that might be a possible like hacker can easily be able to log into your bank also okay you don't need to call the bank now you don't need to call the bank from you i don't know i have to patch your call with bank rating i'm going to call the bank from my end and you have to talk to your bank okay okay all right that's fat that's fine hello yeah that's fine listen listen to me cheerfully mom listen to me carefully as this is something which your bank is not secure right now so what we are going to do we are going to secure your bank of america also like the bank is going to secure your bank right now i just got on the bank right now i'm looking i'm looking at it right here from how do you just walk in log into your bank mom on the internet uh on the dot dot com i just my internet was real slow i think i it just loaded no no no no no no no no just no nature log into the bank okay you want to log it i should log out you should i log out right now sign up yeah log out from you yeah logger from your a bank okay no no no no no no okay all right let me sign out please help me with your name okay my name's holly bear hello beth williams holly bell williams right helen bell editor which is and can you please help me okay harley can you please help me with your phone number yeah you're talking about the cell phone yeah cell phone yes yes you need the rage man to say all that 329. now i want five one or one one five two those are about mine [Music] i apologize ahead of time if i bang around the track because i ain't no hollywood i know at 606.52 right yes 606.52 okay and can you please help me with your name again this i want to confirm okay with miss williams i'm going to do it together let me just take it for you okay all of it right followed by us yeah open the quick assist yeah open the quick assist again yeah a few times been around that track but i ain't know alabama okay okay i understand now press the windows key again on the keyboard press the windows key again on the keyboard and press the letter q as in queen i say that i say the thing but i'm on there apart for shopping i don't mind going down there if you think that's what i need to do i just need you to tell me you know one way or another listen there's more than one way to get a cat people don't people don't say that i feel like i've heard that okay now listen to me carefully i'm just saying you like go ahead and just tell me uh open the quick assist again okay all right and as soon as it came out of my mouth i realized like i don't understand why anyone would ever say that that's right [Music] more than one is the point of it like there's more than one way to do something what is that okay ma'am did you open the quick assist [Applause] i know it's been around i just never stopped to think about why why would you say skinny cat but maybe that's the point oh it's catfish oh oh hey no candle yeah interesting that makes a little more sense and there is more than one way to skin a captain i don't know maybe you're just making it up yeah you tell me what's right now yeah don't take your time i ain't know how to bet though how long do you think this is going to take forever man potato uh ma'am as i already told remember to send you me carefully the thing is that first of all we have to secure your bank also because this is because this is something only bank can do it for you right right we can secure your network we can secure your computer but the bank is the only one who can secure your bank as your lines are not secure because that might be a possible like hacker can listen everything over there okay so we can't take the risk over there okay this is something which we have to do it for you right now now listen to me carefully mouth what we are going to do right now uh yeah that might be possible if someone is trying to connect with your bank also okay that's what i just told you on the very first time what do you want me to do you need to tell me what to do that's what i'm saying um let me just take it okay hold on give me only one second okay give him one more time okay yeah he might be kind of sort of new but they're doing the new script where they say oh your phone is not very secure so we're going to have to get you connected to the bank that's probably when i'll talk to you rebecca or someone i don't know it's the most easiest way to hack i like the way he's he's very confident that's the most easiest [Music] is glass of water okay no no no the water here from the whales contaminated hot i gotta figure out how to get that we're thinking about maybe having a pastor come down and do a little sails or something but i guess you can put eggshells down there to treat that we'll figure out maybe i have to dig a new one sorry what was that apartment i know that i got pure water at the church said i know patron you might know a thing or two about purification i mean he talks about it every week he'll go on and on about purificating things so i don't know if he can cut maybe he knows a thing or two about well you know you know people you need a little bit more crunch chocolate chip eggshells you need a little bit more grit i understand though on your roof eggshells you can feed them to cats chickens goats cows worms if you want right right right you want to spice up your breakfast eggshells you know you know the chickens still eat them too you know that i think or if you don't want to pay the extra money for calcium tablets you can probably check yourself but i talked to a doctor first they said to you oh he'll kill you what's the problem so he can't seem to connect but there's something just we have making some other strike problems decorating the account female like you just you have to generate the code for you that's why it's taking some time away he's having an issue connecting with you quick assist again um i think i think it's his problem not ours and hours he doesn't really know what to do uh maybe their quick assist got shut down i don't know yo king salmon welcome hi [Music] as i quick as this ain't too quick [Music] well the problem with holly beth singing is anything that pitch shifts like well that's john that's what i'm talking about shift a little bit higher no that's just a there's no problem so what do you do for the living mom one more time it's pretty hard for me to tell you i don't know what you said i'm saying what do you do um i'm thank you what do you do for the living my husband he works on the farm we got a little farm down there i mean it's probably the biggest little farm i've ever seen we've got 67 acres right there 67 acres of pole beans 67 string bait but that's only like three four eight okay a lot there's a lot of beans that we got here so you know sometimes right here in downtown chicago 606.52 that's your zip code right yep don't ask me how we figured out how to do it though my husband's a very smart man [Music] what am i doing with the quickest is because i feel like there ain't much going on here right now give me give me only one thing like i've been on the phone for a while i haven't had my mind to call i might make a milk for myself because otherwise i just don't have to sit give me only one second okay hold on yeah alright yeah roof someone said rooftop beans like yeah yeah it's not we what we did is we planted uh you know almost 200 acre how many acres with that no no it's not our house we rent the rooftops from all like the entire city and food scoop oh the whole thing didn't leak never mind i'm here on sorry about that i was looking up the thing on but hang everywhere the farmers all managed to see if i'm i'm trying to figure out what time the sun's going to set tonight because before the sun sets i'm going to have to put the vampire spit out there okay okay okay this man please type the code it's 7-6 yep okay yeah i'll type it in there perfect yeah i just gotta make sure i get the vampire squid shut out later later before they uh yeah click on the allow before the coyote get coming here because they don't lock my empire squid okay okay now we're going to chat over there also okay how do you let that how do you just gloss over that did you click on it listen give me only one second round okay did you click honestly here your bank first of all okay let's hold a second now i'm just going to without wasting your time i'm going to open the hole okay here we go i just need your name your phone number it should be the callback number in case if i didn't get it over the phone once before yeah i just need your email i just need your name over there okay type it or type it on a notepad now type it on a notepad type it for me okay type it for me over there i understand if you want to i can go ahead 339 that's right if that's if if you need to call me reach me that's how that's how you're going to make me 606.52 606.52 is there anyone who is using this device like your husband already likes yourself well i can't be too sure about that because you're telling me that there's some kind of hackers on there yeah i think i think there could be three four five of them right you never really know how many people i mean there's like three four million people in the in the united states alone and they so i i i guess any one [Music] can i ask you something i never understood totally off off topic yes yes yes when you touch your fingers to both sides of a battery why is it that you don't get electrocuted now please type it over there okay tap work what do you want me to ask mom if you can type it over there because it's probably uh it's difficult to understand you okay so please type it on the notepad okay you know what the battery yeah you understand where the battery is the battery yeah that's right when you touch your fingers on both sides of the battery and you complete the circuit sucker why don't you get electrocuted following the buffers okay as i already told you your network is not secure right now and so what we are going to do for you we are going to secure your network okay your network so no one is able to login into i thought he told me that i was going to hit the call to my me that you always login to your bank in the same net work so what we are going to do is for you we are going to hatch your call with your bank okay you can let that bargain right now yeah it's like you're running out of it your battery is running out aren't you yeah please secure my bank account okay all right that sounds great appreciate it okay so please help me with the bank name you know i just kind of wondered about it because i last time i went down there to the bank of america on sixth grade i was thinking i saw a couple of straight forward and that's easy number off your bank i saw there's something feeding them over and i'm thinking you know why do they every bunch of cats down there by the bank in fact they're making a zoo out of it right the bank's supposed to be bank bank ain't supposed to be a place where they got animals and that ain't healthy that ain't healthy for the animals oh the toll-free number sorry about that but yeah hold on i got it on the back of my debit card let me see if i can find that okay type it for me on the notepad type it here [Music] 911 [Music] [Music] you first get bored and you're zero years old and then after you have your birthday you're one years old i know man please type it off type it in the notepad nine one nine four right that's right that takes actually right yeah just think about it when you have your birthday first of all just let me back okay okay you want me to call that number right now and see what i can find on it that's how you can take it is then after i'm going to transfer your call to the bank okay okay all right yeah okay so this guy is like sort of the entry level uh the first line of defense why doesn't this work i can't turn my camera back on anyway his job is to go through the beginning of the script and then get the computer set up for the boss so in a minute we'll meet with the boss okay holly audio yeah i'm not still here but you're gonna have to give me a couple minutes i started a puzzle yeah okay if i never every time one of those 300 you ever down one of those 365 piece puzzles okay we can do one puzzle piece every day in a year and then everything here you have yeah because if i do if i do a whole puzzle all at once i get a little overwhelmed but if you do one a day for the whole year that's that's not bad you say you're gonna transfer me to the bank right now okay listen to me holding if i'm going to transfer your call to the bank so what are you going to tell them so you are i'm going to tell them that your network is not secure right next to me you got me as confused as a fan paper right now you put me on there you put me on there with the people from the bank and i'll tell them i'll exit i'll ask you if there's any kinds of problems you know these high fleeting things with the technology i i think gonna have to spend three four days on it okay holly just do one thing try to log into your bank right now try to log into your bank rulers yeah try to log into bank okay should she go back on the bike so we can yeah we can make sure like your bank is secure or not okay when i grew up when i grew up you know about you know i used to play with the kids like one of my favorite toys is dirt because you can do a whole lot with dirt you can make sand castles without a dirt i mean it's called dirt castles i ain't saying cancer it's a terrible crazy self-explanatory you can make dirt castles you can make mud pies like you can not nowadays your kids you get them the whole things i saw i saw those kids the other day they were playing out front with one of them kitchens like a place to the kitchen that's the problem societies you can't use your imagination your imagination is a real important part of being a child and so what we used to do is to go out there out back and we'd make no cash we'd make our own dirt kitchen we'd make mud pies mud pancakes mud soup all that in my and i he wasn't one of the smartest boys in the bunch but he he'd eat that dirt soup every morning for breakfast he said he liked it okay and i don't know i don't know between you and me that kid's never broken a bone in his life so i'm wondering maybe it was all that good it could have been it could have been they never did i don't think they never did it yes to find out but he never broken a bone in his body okay holly i just can't see over there right now what i'm going to show you can you see the current connections which we have found over there right now yeah i say that the current connections the current connections which are connected with your computer right now is the 38 connections now the 38 connections are connected with your computer right now and these are the established connections is this guy just is he is he stalling until the manager of this connection which we have found over here right now is i don't know holy can he repeat that one more time i wasn't listening to her ali i'm telling you i am going to transfer your code to the bank right now okay meanwhile you thank you right now please follow the ivr okay one more time i'm patching you call the bank right now please follow the ivr okay now i haven't i don't have one of those i've seen my mother talking about navi this please say or enter your full account number your social security number or your telephone access id now who am i talking to right now is this the police am i talking to the police right now how did you get my phone number i'm i was trying to talk to the bank of america okay to make sure i get you to the right place tell me in a few words the reason for your call today i'm trying to find out what's going on with the bank account because i got some guy telling me there could be something on there taking out anything down there for my permission i'm saying they'd tell him how he could help me out and he tell me i can't do it on my phone so i i said you caught a bank and i talked to him he passed me through cause i'm all out to do it on my iphone so he said he gonna do that right now and i said i said i said okay that's fine i don't it don't bother me i i was pidgey's a pickle i just walked through life to route you to the right associate you must select one of the following options hello yeah i just told you to you you have to follow the ivr because i am transferring your call to the bank and the bank is going to secure your account right so do you want me to follow like that change your call with the bank or not okay you got to get me on there you got to get me on there with one of the people to work at the bank because you don't know what to do about that if you think there's something going type it on the notepad type here okay what this you're telling me what about i'm saying i need to talk to a professional i need to talk to a banking professional please okay i'm just transferring your call directly to the bank okay you don't need to follow the ivr okay kw okay hold on i'll just transfer your call directly to the bank okay all right okay thank you for calling bank of america this is jennifer how can i help you well i'm trying to find out if there's something going on at the bank all right i'll definitely go ahead and help you out in the matter man but if you can let me know exactly what is happening with your bank account and why are you thanks america try that one more time i'm sorry i'd like you to repeat that because you're when you're talking to your voice it's pretty quiet okay let me try this again i'm asking ma'am may i know the reason why can i go ahead and help you sorry i i i'm telling you that i was talking to a guy before he said there could be something on my network and they're getting on the bank mm-hmm it's how i tell them you get me connected because i better talk to a professional maybe they can round it up and see if they can put the whole ring or i want a bunch quite tied up and called a bushel but i said he says to me i'm here to talk to someone about it who knows what they're doing because he doesn't know what we're doing okay i'll definitely go ahead and look further into the matter man but in order to pull up your account information by any possible chances can you help me out with the name of the account holder hello williams all right mrs williams and can you help me out with your registered phone number with the bank so say that one more time the registered who was it sure i said mom can you help me out with your phone number with the bank uh i think they're registered phone numbers that's the number of social security man the last four the last foreign assassin's three four five five three four five all right stay connected with me for a moment mom let me go ahead and pull up your account information right thank oh you you hear my odd my my body like auto corrected me i almost said three four five six but it was like three four five five that was weird like like my mind knew that i was gonna ruin the call if that's even possible 2456. wow um i've commented on this before but it's nuts to see the way that they do the new scam the new script here because uh even the subtle things like how she says um i can definitely do that for you man but first i need to ask you about that she's polite she's she's um paying attention to what i say right now she's doing literally nothing she's pretending to verify my account information but obviously she can't she doesn't work for bank of america but um it no a lot of the other scams don't do that they'll be like oh yeah according to our records we owe you a bunch of money and they do that immediately it's so fake but this makes it seem more real yeah okay um information in front of me to make sure that i have got the right information i'll be sharing your details with you right sorry i can't understand what you're saying since i could head the phone over on their desk to put the phone over there can you hear me can you hear me now now i can hear you now okay mom i said just to make sure that i have the current information in front of me i'll be sharing some informations with you let me know if i got him correct all right hold on i got a fly around here i got to see it see if i got a turtle to fix it get get go ahead i'll listen i'll listen it's fine i'll listen well if i got it correctly you do pull three different accounts with bank of america the one is personal second that ends with seven three five one and the available balance in that account now three hundred and three fourteen thousand three hundred and three dollars and nineteen cents is that correct man oh that sounds about right i i'm not looking at it right now but i could let me see let me see if i can find it okay yeah it's fourteen thousand three hundred and three percent you have another account for that you know you know when moses was building an ark and they said to give 14 303 uh bushels of wood you know that right yeah i'm sorry you have to read yourself it's a holy number oh i understand all right yeah god told moses to get 14 303 bushels of wood and build an ark that's right all right okay he didn't say hi you know what i'm saying all right i'm so sorry ma'am but i am not catholic okay so uh the other gun that he held with us simple savings that ends with 8183 and the available balance in that account is fifty three thousand dollars fifty three thousand eight hundred and eleven dollars in 46 seconds is that correct that's right that's right all right the last account that we have with us on this money market account that ends with 1183 and the available balance in that account now is 154 thousand 221.03 cents is that correct now 150 154 yeah something like that that's good 154 221 thousand dollars and zero three cents okay okay so now i can also see that if you also have a pending account you also have a pending transaction and if you allow me a very quick moment i'll go ahead and see what the best well i can go ahead and see if i can go ahead and achieve that information right while you go ahead i'm gonna go ahead as well all right now all right i think she misread her she read a couple different lines of the script i feel like right there i don't know if you caught that i don't think that was a you know her stuttering or something i wouldn't i think she started to read one or two of a couple lines of her notes and it just happened to say go ahead but i could be wrong it just sounded real funny for the lover that is good in the world he's right there okay so help me out with this mom by any possible chances do you move outside of your house i mean do you go outside i've been outside before yes i've been outside before okay yeah and then i got it i got it all the time why is it right here the dang thing has a whole place he can fly and he flies right she fly don't bother me yeah but i got i go outside all the time i i i'm on a 67 acre baked bean farm so we go out there all right but okay because let me tell you this uh mrs williams as i am looking you can call me hollywood i do see you can come out of my third fight okay okay holly that as i'm looking into your account mom i can see two different pending transactions on your account now the one is on your personal freaking account ending with seven three five one the one the pending transaction is for five thousand dollars on that account now okay another uh transaction that i can see is for twenty thousand dollars on your savings account ending with eight one eighty uh oh my god one more time they're saying there's twenty thousand dollars on the savings and five thousand on the check and is that you say it that is correct ma'am these are the branding transactions that are showing up onto your account that don't say familiar to me where they came from because i don't think i made my unless my husband did it unless my husband did it i don't think i did okay and they can go ahead and let you know about it all right just allow me a moment okay i do apologize when it comes to this stuff because my brain you know it don't keep up with some of that stuff if my brain was lit or it wouldn't have enough to settle a junebug sometimes sometimes my husband he said he said the same thing he ain't he he ain't got the sense god gave a rock when it came to this technological you know all that stuff so sometimes i had to call my son and ask him about it but he you know he moved out to the city so we don't talk to him too much all right [Music] interesting a third person we're gonna talk to now [Music] [Music] make bean farm that's right yeah [Music] um [Music] there's so much for being online your goal has been writing department of bank of america how can i assist you so i i'm not sure exactly what it is but they they're telling me there's some charges on the okay and i don't recognize and i now if i'm gonna be completely honest with you i don't recognize hey the charges on my camp if i you know because my my husband he makes some of them charges and i can't keep it with it but there could be something that maybe slipped by if he could explain it to me yes ma'am as i've got to know about your case from one of my colleagues uh she was checking your account and we got to know that there have been two suspicious charges one is on your savings account that is nice ticket that is for five thousand dollars did you understood that well packed my peanuts and call me yeah unless that's it 25 000 total she said 25 000 that is correct ma'am and that too it is not on any you know legal website it's coming from betting websites from gambling websites and this transaction yes yes that includes some money laundering transactions man because it's how it's from outside the country it's from china you're saying i'm saying this particular merchant bit online from where you got these charges for twenty five thousand dollars it's in china ma'am dr you paid out my back and tell me it's raining they're saying they're from china right now they're they're on my bike to camp yes yes how long how how long they been doing that i'm sorry how long do you think they how long do you reckon they've been on there making any tortoise well these charges have been coming today in the morning ma'am both of these transactions okay well the squeaking wheel gets the grease that's what my mama always used to say about town something like this happening are you the one are you the one who authorized both of these transactions ma'am not an author i don't authorize that man if he could take it off if he could take it off i appreciate that right right as i am trying to go ahead and you know decline both of these you know between women is there any chance you might be able to not tell my husband about this maybe we can take it around back and bury it real quick you know what i'm saying send it to me but they can run and play for a real long time ma'am where is your husband oh he's out back right now he's working on something is he available with you right now no he's not hired right now but if i tell him about this he gonna be real angry he's gonna be re he's gonna be real better than i went here and probably call the police or something he he hates finding out about this stuff i told him once before i was thinking there's a problem with the printer and he's thinking maybe we should throw out the whole computer he hates this stuff i told him we need to do the online banking and he said that just give me a quick moment ma'am and i'll get back to you give me a quick moment how do we fix this house please stay on the line is there a way to fix it i'll try to go ahead and fix it for you man please stay on the line with me okay i feel like the key is just don't move your mouth and i just say i heard like that and not know anything and then that dark thing out you're trying to send my guard out of it i don't move my mouth but i pretend all right thank you so much there okay that's about right hello i still have here and i didn't go nowhere ma'am can you hear me can i hear me i stayed out of hand i don't have too much sitting here making me wait all day long i gotta figure out what's happening ma'am i am trying to go ahead and decline this particular transaction but it's showing that it's a pre-authorized transaction what these hackers have done for you ma'am they have gotten onto your email and then they have authorized both of these transactions for you know a total of twenty five thousand dollars ma'am and this money is supposed to be getting deducted from your account the next 30 minutes oh my god butter my butt and call me biscuit well i can't say you're saying he can't cancel it if he can't cancel it who can should i call up highly a fire department yes it's a pre-authorized transaction ma'am it's a pre-authorized transaction and this money is supposed to be getting deducted from your account in the next 30 minutes who can cancel it you gotta transfer me to like that i cannot go and decline it i cannot go ahead and decline it you need to listen to me ma'am right right but you have to calm down ma'am okay you have to calm down when you're telling me you can't change these charges 25 000 is a lot of money okay just because just because these charges are pre-authorized doesn't mean they can't they authorize it what i need you to do what i'd call a code right it takes a lot of money you need to listen to me i'll tell you a way how we can go ahead and secure it okay you have to listen okay i'll do like taylor swift says and calm down okay right now in order to go ahead and secure this money map we have to go ahead and follow the process of encryption okay uh do you go outside to any of the grocery stores of the supermarket yourself yeah do you go outside for shopping and medical purposes yeah i go outside sometimes i don't i don't normally go outside if it's raining but i got high sometimes and so it don't matter it doesn't matter to me why action it's weird because parts of their scams parts of the script seem more advanced or whatever and then others don't like for example hey ma'am how much money is in your bank account give or take would you mind telling me should i continue to stay on the phone with you is it is it worth my time or not or this are you still having did you ever go outside ever do you mind going to the store really quick is that something you're comfortable with i'm trying to get into i'm trying to get in touch with my husband you'd project me if i had to go outside i am saying do you go outside to any of the grocery stores or supermarket yourself of course i do because yes why are you asking me if i go outside and walk around what do you think i am 97 years old am i like 86 i'm sorry how old are you ma'am how old are you i'm only 86 years old it don't matter i can get up and move around if i need to i go to the store every sunday i can i can get out and do you do you have a car do you have a car with your mom do you drive am i listen i can get to where i need to go i can get to where i need to go if that's what you're asking i still make it the church on sunday right and do you have a car i'm saying do you have a car yeah we got a truck and do you drive a little bit here and there sure i'm asking you i'm asking you can you help me with this 25 thousand 000 transaction i don't know why why you're asking me if i drive a car that don't seem to matter very much i'm i'm hoping you can tell me what i need to do about this because if there's 25 dollars on the hook and i'm gonna have to pay it that ain't something i'm interested in paying the understanding especially if i ain't getting it before can you put what's your name back on the phone can you get can you get the jennifer on the phone or cause i think she maybe maybe i could talk to her about it do you think they're just con the three or f so of them are just talking about what to do it's so it went from there aligned with me but i'm just trying to go ahead and secure your account okay i don't know what i mean but i appreciate it thank you god bless you okay god bless you okay oh he's getting annoyed okay ma'am i don't know maybe it must be partially because they are struggling to understand me too uh which admittedly i understand that this voice is a little bit uh intense i wonder if i mean i do i do i've been having fun with the voice but uh we'll have to experiment uh but maybe i'll have to do another one like that if i had to do this who sounds like germans it really does actually the german voice online hit the tub what what are you doing right now right because i i need to i need to talk to your husband ma'am i need to talk to uh your husband about the situation so uh can you please tell me how long uh it's gonna take him to reach home no he's already he's out of here he's ain't in a room but uh you want me to go get him i don't know hold up i wonder if there hope so this is they might be hoping that the husband like i'm like destroying my voice apparently that the husband is more intelligible is that the right word beth can you hear me hello i wonder if they're just going to think it's the same voice if i if i ain't talking a little bit smoother like so maybe i'll just talk a little bit smoother um yes sir this is eddie gallagher from bank of america how are you doing today i ain't that bad i just been outside all night taking care of things here and there how'd holly bill treat you i don't mind helping but i'm going to have to take a shower get some of the things off what is everything yeah well i i need to take a shower because i've been out in the barn what's going on so you do one thing well your account has been hacked and there has been a suspicious charge of 25 000 there are some hackers from china which have been trying to go ahead and steal your money stuff it's 25 000 okay that's how that that sounds pretty serious you think should i call the sheriff want me to call the sheriff department and see if i can maybe get some sort of injury yeah you can try to do that you try to do that so yeah or what who are you calling and who are you calling from holly beth did say who you were you you try to do paul the sheriff okay okay i may not what do i what do you want me to tell them you just say there's someone on the account just let them know that you have been hacked so okay okay what was your name eddie gallagher okay okay thank you thank you eddie i'm gonna get holly mess back on the phone all right why did they give up i wonder do they think that we're just like too old and i said that i had to take a shower he seemed really um he was like oh you have to take a shower do you think maybe it's a mixture of i'm just going to call back but um i'm kind of surprised it could be that they're kind of closing their office for the this is a pretty common time for them to start to close up shop and they could be kinda like ah mom this guy's not gonna go to the store [Applause] thank you for calling technical support how can i help you yeah well i was just hunting someone before about my computer and i got transferred to jennifer and then i talked to mr gallagher and the phone got disconnected okay can you tell me what exactly happened yeah well they found out there was some kind of hack on the bank and then they got me transferred over to the bank of america and they were helping me figure out what to do at the 25 thousand dollar chart saying um i'm looking to see if i can not send someone ass about that okay ma'am so uh did you uh install the uh team viewer on your system on your laptop no no no not there is this is someone else i think okay just give me a second uh they were about to like uh i just said this is holland holland can i please speak with eddie ollie hold on ma'am your name is yeah hollabath williams okay all right before i transfer your call to eddie uh i'll have to you know uh connect you with the microsoft server okay so can you tell me which laptop you are using right now okay if you're talking about connecting to the laptop very easy something called quick assist i think click assist click assister the text now subscribe uh what is the name of your laptop i think it's called quicker sister okay and uh do you see the window key on your keyboard a window key it smells like a microsoft key you know uh do you see the window key on your keyboard so can i play can i play speak to the manager okay ma'am hold on please let me do one thing ma'am uh let me arrange a call back from the mr eddie side okay you just stay on the line first let me make a call back okay okay yeah i'll stay on the phone okay let me ask mr eddie that he's free right now or not okay and can you repeat that uh what he's trying to do with you like what is trying to help with you hello yeah i'm just trying to i'm just trying to figure out i'm just trying to figure out how to secure my account that's all how to secure your bank account right that's right okay just give me a second okay okay ma'am you're there don't tell me i'm on the phone yes i'm on the phone okay ma'am just give me a minute okay okay well if you could get me transferred over to bank of america again the fraud department they might want to help me out i was not going to say my name jennifer sure ma'am maybe you can just thank you thank you okay hold the like i appreciate for your time and patience ma'am so i a word with miss jennifer from bank of america now uh i i'm going to give you her okay she will going to call you from that number so make sure you can just answer the call only from that number okay okay okay yeah go ahead and you tell me to phone number i'm listening that's fine i said i i might but i don't know how much longer i can wait i perform i have to call the bank of america myself because you're telling me there's 25 thousand dollars on there and then just give me only 10 seconds and what i'm asking you miss jennifer is helping you to securing your bank of america account right i think so i think so they're doing something on my computer right now okay now uh you can just uh write down the number 339 okay yeah go ahead all right now go ahead i'm still here yep we're going to get a call from them okay or else you can okay thank you so much number okay okay thank you you're welcome all right okay this is weird so i wonder i might put the timer on so they're on my computer it looks like they're trying to do zell payments so there's a chance that they might have uh given me a bank account or two that i can report i'll check um i just know i noticed that my screen has been blank this whole time so uh maybe they were just trying to do stuff no okay they haven't yet but they're definitely on that page they were on um [Music] here we go [Music] [Music] hi ma'am this is jennifer from bank of america the line got disconnected yeah jennifer how are you doing i was talking about power and then something happened i was talking to your boss eddie gallagher and then the phone got disconnected and i can't come back oh it's okay you you got my number you can follow this number any point of time if you don't have a piece of paper i can't help but notice yeah i can't help but that is originally from about somebody's taste as well we got the 339 number different bosses mate yes two three nine of them yeah yeah yeah yeah you're boston born and raised like myself i beg your pardon uh i said are you boston born and raised no i am i'm jennifer you want to speak to my boss no never mind don't worry about it i was saying your phone number 339 but that that's fine uh so what are we gonna do about the 25 000 okay so as i told you mom that we need to save this money okay uh because the hackers yeah so the hackers are trying to go into your account so uh we need to make sure that uh we need to save this money before they can take it out and once we will save this money we will put a red flag on your social so that no one can go to any of our accounts again in future okay so for that ma'am uh what we need to do uh let me explain you do you have a piece of paper and a pen handy yeah i don't i don't have a paper paper paper that's fine okay i just hold the line legends my husband was talking to mr gallagher before and then he said something about getting in the car and my husband was saying well i gotta take a shower and then he got the phone call got disconnected oh okay so did he take in the shower yet no he he takes a long time to take a shower okay okay fine so uh just hold the line let me help you out don't worry because i don't sometimes it takes a long time did i i feel like maybe it's the accent i feel like i just really confused her again although the screen went blank on my computer so maybe she's maybe everyone's distracted because they're kind of new and they're just uh they're trying to do zell transfers and they don't super care to talk to me anymore because they they're thinking ah they're all they're they're busy tonight i don't know i forgot to put oh yeah i forgot to put the thing that mysterious made to turn the screen off although i think this is any desk and i don't i don't know if it works with any desk although i could connect to my i think if i connect to myself okay are you there man yeah i'm starting to burn a hole in the uh the seat here because i've been here for so long and i don't know if i told you but we're on a baked bean farm and well this is third generation bean farm for my husband but you know i'm married into the family and i don't quite have the same genes as him i understand i understand no problem ma'am see first of all tell me uh you know what they say beans bane's the magical fruit the more you hate them the more you take the more you take the better you feel yes ma'am i really do know that i just need to i understand but ma'am we don't have much time okay as i want to tell you how to save this money so first of all tell me uh that did you open your account online right now on your computer i can't say the computer screen right now it's totally blank it's okay you cannot see your computer screen is it showing black that's right okay just hold the line okay thanks tian thank you kindly what do you mean not much time by the way i know mr eddie said we only have like 30 minutes to stop this but mom uh that's what i'm saying not much time because obviously if you remember we told you that the hackers are trying to go into your account and take out the funds and the amount is is still a pre-authorized charge okay it is still scheduled to be taken out in next 30 minutes to one hour so we need to save this money before they can take out the fun hi i want a big diet how do you think that's what that that's what i'm helping you out so just hold the line let me check it for you give me two seconds okay okay listen when i grew up i was too i was too poor to pay attention and i married it but i married my husband and i thought to myself well i i i'll be the bean queen that's why i would make you know i can put up with his family and i can put up with some of the temp like the issues my husband has if i'll be to being clean but you're you're making me feel like i i ain't a queen at all i'm just sitting here waiting on the phone i don't think anything's happened in the past two hours i haven't gotten nothing done okay so ma'am uh do you have any other computer with you if you're if you cannot see anything on this i screen i could try to turn it on and off again i'm gonna turn it off can you do that please uh-huh okay maybe this this sounds kind of like jennifer but i don't understand how this is working i don't understand what's up because why would she want me to turn it off clearly she's not connected then um oh but look they're trying to do they're literally trying to do the refund scam right now like some someone is actively there trying to do the scam i feel like i shouldn't turn it off mama there i'm just trying to figure out i'm just trying to figure out what to do that's all did you ever did you fix it off no not yet i hadn't turned it off yet i'm just running i had to find out trying to find out how to do that dude ma'am do you use the uh online banking on your phone no no i don't do that no dude okay you don't do that okay never mind i'm here now okay now ma'am uh what you need to do uh can you see that uh a window screen window key on your keyboard what's this thing called any deck any desk um what's that for any desk you have any desk yeah can you give me the id a computer you are using this thing that's this thing hairs it's an elder it's an adele adele okay now do yeah do one thing ma'am uh on your screen can you see a window uh icon in the bottom side of the left-hand side can you see that can you please tell me what's going on here because listen i i'm fixing to go to bed real soon i can't stay on the phone all night i've been on the phone for two hours i will make sure mom it will not take much time you just have to stay online with me for 10 15 minutes that's it and i will take care of this thing what we are doing i will have to uh take care of this thing uh and uh as you cannot go out right and also yeah so i can able to help you online right now to take care of this thing okay as you know the background right now so we have to take care of this thing online right now yeah so can you see on the screen on the bottom side of the left hand side there is a window icon can you see that can you see that sorry about that hello hello i said sorry about that drop the phone down oh so just click on that window i can place on the screen now what you can see what am i supposed to do with this handy desk what's that for just you just leave that any desk with uh we need to uh uninstall this any desk okay do you know how to uninstall sure i think i wonder am i talking to the same person that i talked to before do you know my name yes ma'am yes ma'am i know your name what's my name say it could i give should i give you your full name yes it's holly beth williams okay and how much money is in my checking account how big your pardon i said how much money is in my checking account i ma'am i told you to save god 25 000 you remember that yes i'm asking you to remember about how much money was in my checking account before yes ma'am it's more than 50 thousand and in the end checking out the site and the hackers are trying to yeah ma'am see uh i cannot open your account because the two hackers are trying to go into your account right now so first of all i need to save your account then i need to open it so the only thing i can give you the ballpark figure which i already told these okay so uh can you please click on we need to uninstall this any desk so can you please click on that uh window icon on the left side on the bottom right side just see some one else on the screen take your mouse over that icon and click on that okay okay now what what you can see ma'am can you see there uh there is a power sign and the settings sign there is a settings sign over there yeah i think so okay click on settings all right now will you click yeah now okay what do you want me to do now what what you can see uh there are so many things written over there system device for just yeah rock just click on apps can you see apps apps apps okay click on that double click on that what exactly are we doing right now remember you're uninstalling the uh any disk that you downloaded okay so uh now that's how bank of america was helping me before that's how my that's how they they were looking at all of it yes ma'am i know that but as uh the uh because you have uh installed this uh any desk so basically what exactly is happening at that point of time when we are trying to open the hackers are not letting us go into your computer okay so what we are doing we need to uninstall it yeah and we need to install it again so that the on the secured line okay so you don't have to worry so just roll this scroll it down where you can see any desk can you see any desk when you scroll it down what what do you mind when you scroll okay did you did all the apps are open what you can see on the is it bank of america ma'am bank of america mom this is jennifer and i'm here to help you out it's very hard for me to dispute this start listen to me it's very hard for me to dispute the stars because it's the pre-authorized card if you would not have called us we would not have known that it was not you who have uh done the transaction try to understand that you know that pre-authorized free authorizes the transaction where uh as a bank we also get suspicious and we usually send you a message on a registered phone that if you authorize this charge please press one and if you don't please test you but we receive a positive answer from your side but you're saying you didn't authorize this charge right so i basically what i think because as we know that your phone lines were hacked so what i think that the hackers might have diverted your phone for and might be they authorize it on your behalf so i'm here to help you out if this is the only solution to take care of this thing it will not take much time just be patient and i will say you're saying someone else i already said yes but i'm saying no i know somebody else already said yes but i said no i i said uh you said no right now ma'am but but the system what i can see it was done on the same ip address on the same geographical locations so the banker and the computer really think that you are the one it looks like that you are the one who authorized it now when you tell this and when we come to know that you are not the one you might be your ha you told us that your phone lines are hacked and your computer was hacked so i'm here to help you out so that we can able to take care of this thing on a system basis first of all i need to secure your system then only i can able to help you out sam because i don't want that when we try to open everything on your account and try to save your money the hacker should go okay i'm sorry i really appreciate it i really appreciate all your help ma'am i was just trying to thank you i don't i haven't had my molasses really tonight normally the molasses keeps me up a little bit longer than normal than god intended if you know what i'm saying definitely i understand can you tell me can you tell me how much longer you think that we're going to have to pay all of our it will take only 15 20 minutes ma'am um if you will just listen to me and do the things what i'm telling you to do so what you can see on your screen ma'am the did the can you can you scroll it down can you see any desk app anywhere what you can see tell me yeah so one more time can you tell me exactly what happened you said you said there they who was it what happened in the 25 thousand dollar talk who was the 25 uh charge means where it was going who made the 25 thousand dollar charge okay mom it's an online transaction going to uh russia for a foreign hub website it's upon hub.com yeah so it's a different this is a different group same script like she would have said china and uh gambling mom are you there i i'm still here sorry i i'm just losing my mind this is crazy no problem man so can you please scroll it down and check what you can see can you tell me when you scroll it down it says hello there yes uh now uh just on on take your cursor on any desk and do a right click with your mouse click on that take it on any desk and click on it can you click on it yeah i could give it a little click there okay once you click what you can see hey sorry you told me you told me there's some kind of something about russian corn we grab beans on the farm no no there is two uh buttons move and uninstall can you see that yeah click on uninstall okay i'm gonna install it right now okay there it goes once you uninstall them now you have to install this again you know how to install it you have to go to google click on any desk then download any desk once you download it you need an id again it was eddie who told me the charges not her that might be true do we have any uh lore masters so are you saying right now i have to uninstall on the desk and then install it again yes you have to install it again why as i told you ma'am that previously when we install it at that point the hackers are not letting go in now what i'm doing i have put a red flag on your account and i have put to do it again once you install it again let me know okay i'm doing it right now i'm gonna fall asleep if i have to stay in the phone much longer i like y'all normally work for it it seems awfully late for for a woman like you to be working don't you have to go home thank you no no i i don't have to go home you seem young they wouldn't want you to be out late at night oh yeah my my parents always had me come home my parents always had me come home real early make sure you call your mother and see how her name was i'm telling you i beg your pardon i'm saying make sure you talk to your talk to your parents that's all short stories they care about that stuff okay i see i see a bunch of new numbers i see a bunch of new numbers can you give me that it's uh eight seven three and then after i gave you that number i could get off the phone right on the secured line give me the number you need me to give it to you again were you listening the first time yes yes i'm so sorry it's 2-1-5 yeah well that's what it starts with that's not even the uh okay okay ma'am all right how you ever tried to connect a bunch of your microwaves together to see if you can create a microwave before okay so mom i try to connect you on your sound again but i'm not able to do that i believe that the hackers are too clever they're not letting us go into your account in your computer so let me just do one thing uh uh can you ever because right now the banks are closed okay can you uh wait for my call morning in the morning and i can able to help you out in the morning and save your money basically you're saying that the hackers are too clever for you and that you're gonna have to sleep on it tonight and i i gotta leave my computer i have to leave my computer open to the hackers to do what they will with all evening they're just gonna get in there and have their business with my computer while you're sleeping computer map no no no no no it's your job to help people with their computers but they're being a little bit too crafty for you so you're going to go to sleep well they just do whatever they want close your computer ma'am that's what i'm saying switch it off and tomorrow i'll turn it off and i'll wrap it up in ten-fold that's what i'll do ain't nothing get through that stuff what this my husband got me military grade tenfold so we'll wrap it up there three four maybe thrice and and then you can come in the morning okay in the morning i will foley and what time can i follow you well i wake up i wake up early you know they say early bird gets the worm okay fine i will call you in the morning ma'am when your bank bank will be open and i will able to help you out to save your money till that's the time i'm putting a red flag on your account wait are you saying bank of america is closed right now yeah the banks are closed right now man that's good enough that's good to know okay i'll talk to you in the morning okay mom thank you and don't put a red flag on my account put an american flag on there you understand oh she hung up i feel like i sort of honed in the voice a little bit more um as the call went on which is kind of nice to where it's like still a little bit different than edna it's southern it i can be goofy with it if i want but it's a little bit more understandable because in the beginning it was like which is funny sometimes but i think i've sort of found a happy medium thank you for calling support this is alex how can i help you hi there alex i'm trying to get in touch with jennifer about something that we're doing on the computer last night and what a problem exactly you're facing chase help i may try to secure the 25 thousand dollars with bank of america i i didn't get you what what you were doing on your computer she's on the computer last night and they're trying to get on the bank and figure out what happened with the 25 000. i'm not getting you ma'am can you repeat slow because you know you are so la i cannot okay not a problem ma'am just have a look onto your keyboard on the extreme left hand side bottom corner i'm saying i need to talk to jennifer i don't need it i don't need to start the whole thing i will i'm senior supervisor over here ma'am okay so you do one thing uh first of all tell me the reimbursement id can you help me out with the reimbursement id no hello no i don't know what the idea is i bet your pardon i didn't get you you know i'll just wait for jennifer to comment i'll wait for jennifer to call me back his heart mom jennifer see the thing is that case is being assigned with one people to another people okay so it's not like that if you were dealing with jennifer she's the one who who will take the case forward okay my name is like that holly bent williams okay just paula bait williams right where are you okay just give me a moment let me williams okay just give me a moment so what just open up your computer ma'am first open up your computer once okay okay can you see over there anything as teamviewer any desk or ultra viewer anything like that yeah i got i got something out there called any desk but i i prefer to be i prefer to talk to jennifer i don't really want to talk nobody a few times i've been around that track so it ain't just going to happen like that i ain't know how to bet now well i'm the senior supervisor over here ma'am so you just be ready that you are okay so not the problem is that you know oh there's a crm which is known as customer relationships um i don't think so jennifer will give you a call because the case has been assigned to me now so i'll be the one who's been dealing with it okay on all right i don't know if this guy actually this is gonna be an entirely different call center just give me a moment let me pull up your file i have your number which is ending with 0152 would that be correct do i just go with this guy and okay and what was the last thing jennifer told me i don't know what to do i think that i i don't really want to be holly beth with a new call though that's the thing yeah she tried to help me with the 25 hello the twenty-five thousand yeah she was getting making the bike right she said she was gonna call me back though last night she'd tell me she called me back so i think maybe maybe i'll wait for her to come in there that dude that's the reason i'm calling you okay just give me a moment let me pull up your phone okay just give me a moment all right okay so can you hold the line for a couple of seconds i need i need to check the pass ma'am okay okay all right okay all right so what i'll do ma'am i'll simply connect you with one of my accounts department from where they will send you to send you the money from bank of america okay so just have a word with them okay they say she was telling me that some some hacker got on there and was making a chart 25 000. yes yes yes yes i thought the case we have levels level one level two level three level four now according to the case we assigned that the case has been assigned to us okay say suppose if a customer is facing a minor issue a minor problem with the system the case goes to level one customer care okay now if the issue is bigger one it goes to level two your case is on level four okay and as it's a matter of finance we cannot take any kind of risk so it will be done with the accounts department only all right that's the reason i'm saying okay what level are you what level are you just that sorry i'm level i'm i'm on level three ma'am okay how hard is that i'm just supervised over here that's the highest level you can make yeah are you just i got all right so i'm just transferring the call to my account department okay ma'am just bear with me my guy okay thanks for being on hold this is dave the finance manager out here how are you doing today hi dive power i'm doing fine ma'am and could you please confirm me your name william thanks for the confirmation now as you have been successfully connected to the finance team so i'll be the person who will who will be handling this matter all right so first of all what i need you i need to do you is uh you just need to restart your computer once okay can you can he go over my case with me really quick just to make sure you got my case up pull up and got the right one because i know there's a lot of people that call me and i'm gonna make sure you're talking about a bit because finances finance ain't something i really want to do if i'm on a job yes yes exactly so first of all what you need to do ma'am as you have been connected to the finance manager directly you need to write down my direct extension number okay so if by mistake the call gets disconnected you can call me directly on my number okay so just write down my number okay are you the cfo yes ma'am okay nice to meet you uh go ahead what's your name what's your phone number okay i got and what'd you tell your name was again david he is in america v as in victor he has an edward dave then the last name is taylor okay all right i got that i got that all right yeah yes and now what you need to do ma'am simply restart your computer once all right so that till the time i can just go ahead and check out with the exact matter that has been held with the finance so just restart your computer once and let me know once your computer is happy i'll tell you what i got the hang the hell things turn off right now anyway you want me to turn it on no problem yes now turn it on ma'am okay yep like tater tots i'm trying to decide between so ma'am once your computer is on just let me know about it okay how long have you been a cfo oh mom it will take just five to ten minutes okay no i said how long have you been the chief financial officer that's what i'm asking i'm i'm from the last five years i'm the financial officer oh okay yeah so you like you like numbers math numbers texts yeah like that i i'll verify it ma'am i'll definitely verify it so first of the president algo's text plan right yeah the president so what you want to know about it never mind what do you want me to do with the computer you got to tell me what to do with the computer and i'll take her okay okay okay all right now now first of all uh you know is your computer completely on you can see all of your icons over there yeah yeah okay all right now what you need to do you just need to go to the browse page the internet page okay what about that with any desk uh just close the any desk it's of no use i'll tell you i'm gonna wait i'm gonna wait for jennifer to call me back i'll talk to you later have a good day bye sorry mom i'm gonna wait for jennifer to call me back have a good day transfer the call to jennifer because jennifer is a level two technician who can help you with the technical problems only but now i'll be the person first of all to me i don't want to talk yeah you so if you can put jennifer on the phone that's fine all right ma'am i'll put her on the call but before that would you please tell me that for the verification purpose 25 000 has been transferred to your account from our account is that correct no that's not correct no that's wrong but as we can see that there has been a fun transfer of twenty five thousand dollars twenty five thousand dollars for me they were there was some kind of unauthorized charge okay somebody take all twenty five dollars i think you might have the wrong case pulled up that's why i'm saying i need to talk to jennifer because i don't think you know what's going on no ma'am i have the right case as we can see that there has been a transfer from your account of twenty five thousand dollars so what i'll do i'll simply go ahead and initiate the refund of the same amount you're not used to make put jennifer on the line all right [Applause] i beg i didn't get you i said put jennifer on the line get jennifer mom i need to assign the case has been assigned to us so we are the one who's going to take care of it where did she go where did she go in the morning where did she go what happened to her let me let me tell you it's i don't know ma'am but the thing is that she may have told you that she's going to call you to a today morning but the thing is that when i open the case when we open the crm the case has been assigned to us to me i'll wait for her to call that i'll wait for her to call back thank you first of all ma'am see the thing is that let me let me tell you one thing ma'am if the money has been transferred from your account to someone's account okay it's a financial matter and jennifer is not going to solve it it's us who's going to solve it okay so tell me first of all tell me from which account they had charged you 25 000 first of all tell me do me a favor and just get somebody else in office and i can pretend to be jennifer because i don't want to not be anymore i beg your pardon now i didn't get you i don't want to talk to you i want to talk to jennifer so he's helping me last night i spent two hours on the phone with her i don't know who you are and jennifer understands my case you don't even know what my case is you just keep saying the same thing over and over and over and over listen to me ma'am see previously you were having some technical issues so that's the reason jennifer was doing jennifer was solving the case for you but right now as it's a matter of finance so we are the one who's going to take care of it now let me tell you ma'am if you can say that hey you're blue in the face but i still won't tell you no i don't want to talk to you i understand i don't want to talk to you okay now let me tell you ma'am see if you don't talk to me it's it cannot be helped because it doesn't matter how many times you call okay i'll call back if you've been assigned to any exercise bank of america and i'd like for jennifer to call them you'll call bank of america so that that's what i was asking they had charged you 25 000 from your bank of america right that's right right now okay so ma'am what i'll do i'll just simply connect you to bank of america okay so that we can see that whether there are any frontline activity happen with your account or not okay i'm trying to help you man but you're not letting me help you okay so you're gonna try to the level a single penny or anything from your account we will simply reprint it back to you okay it's like every time i call this number company we are affiliated with microsoft and it's an mnc it's a multinational company so we need to be very much sure that we are talking to the right person say suppose in your place if someone else has called us and told us that see someone has to get my money from we cannot just verify it right we need to ask like from which banks [Music] listen to keep restarting this scam i just want to talk to the people i talked to are you handy with pen and paper yeah alrighty okay and see right now you're getting a call from the bank of america hello hello thanks for thanks for getting connected this is robert wilson from bank of america hi how's it going am i talking to hal halibet william yeah this is halibut williams oh very good morning ma'am as we can see that there has been a charge made from your account of twenty five thousand dollars i merged the cause you can hear him he's he's like sitting right next to the first guy oh do you want me to put it on hold try that one more time sorry i'm asking you ma'am there has been a transfer made from your account of 25 000 so do you want me to put that money on hold or do you authorize the transfer do you work with jennifer sorry i said i said they work what jennifer from bank of america mom we are from bangkok we are we are from bank of america your bank okay last time uh last night yes yeah last night i told me that there were some money coming out about my experience i received them nefarious charges yes yes that is why yeah yeah that's what uh we have received the entire report from the customer service company and uh that's the reason we are calling you from our bank so do you authorize the transfer do you want me to cancel and put the money on hold uh can you hold on one second hold on one second i gotta get uh that let me get dave let me get dave on the line hold on all right what are the charges for again now there has been transfer of 25 000 or what so whom you are connecting to you are connecting to dave [Applause] okay all right you can just the text now subscriber you were trying hey yeah these guys this isn't the same call this is a new call this is it's fine it's just a new call i don't hello yeah these guys these guys have they have no clue what's going on i don't they're just making up stuff um let's see if i'm going to talk to them that's fine i think i just want to start a new a new call altogether because there's a whole bunch of context and all kind of stuff that we built into two hours of talking to them last night and they don't no one yet because they weren't there announcement [Music] did you talk to your bank guys how to get out of here listen can you talk to my husband can you talk to my husband sir caroline sure hey how are you hello can you hear me hello pause champ are you there hello holly they're not they're not talking to me hello i don't understand hello yeah my my wife said that uh my wife said there was some sort of problem going on is this david uh so this is dave not david this is dave i was talking to your wife earlier oh hey dave do you mind if i call you uh david no problem sir you can call me david your phone's kind of breaking up a little bit um okay okay hello so tell me sir what's the pro yes sir yeah hello well my wife said that there was a 25 000 charge last night that apparently someone decided to purchase five there was five separate transactions of five thousand dollars from a website called beans r us which apparently is a wholesale bean store they bought five pallets five truckloads of baked beans and they used our bank of america to do that is that correct all right not an issue with that it's not an issue with now listen i'll tell you what if it's easier i am willing to settle i am willing i am willing to talk to uh the beans are us owners i will take the five truckloads of baked beans half price so if they're willing to let it go for 12 500 i'll take them all wait is that just tell me one thing what what will you do with the big five trucks that's selling your business and that's too far now as uh what we have done i i didn't for breakfast lunch and dinner i plant i'd probably plant some out back to grow a bean bush myself let hello your phone's real bad uh let me try something here um ain't no alabama girl [Music] announcement announcement hello hello yes hello this is earl yes sir now am i audible to you yes sir this is dave oh hey david um so listen about those big beans as i said specifically i would be willing to take um i would be willing to take them half price since it's a mistake okay i'll take the beans off their hands okay now should i tell you something sir what uh we have already sent the entire report all right of the transaction that was made last night for 25 000 for purchasing five trucks of big bins all right we have sent this reports to the bank of america all right and what they are going to do they are going to put that money on hold so that they can cancel the entire transaction and they can reverse back the money onto the same account from which it has been charged okay what flavor are they are they original or zesty sir what big pins are they they are just the normal bake paints that has been purchased me just regular uh original style okay yeah i don't i don't want them that i only like zesty or sometimes i like the i like the fruit flavor too if they if they do like uh blueberry or strawberry baked bean or the ones with the ones where they crust the they crushed the top of the can with um like little roasted peanuts or something like that okay or barbecue blend is it is it barbecue blend or just original five it's five truckloads of original baked beans sorry never mind well sir it sounds like you got it all taken care of then you're refunding the money and is done yes that's what i was trying to say the thing is that we had already contacted we have sent the email to the bank of america and that's why they got it where's dick where did david who are you david yes hello david this is david sir yes it's not david it's dave okay davey um you got you already sent the 25 000 back correct so what yes exactly so tell me first repulsor what shall we go ahead and do shall we go ahead and refund you the amount of twenty five thousand dollar or shall we just put down the line or you can deal it with it by yourself tell me what how shall we proceed okay so shall we go ahead and do the needful to help you i i don't know what is happening you said that you're refunding my money is that did you refund it or is what what happens next go ahead like what happens next nothing will happen next what we have done what we have done we had already contacted with the anti-hacking department okay and what they will do they will just stop whatever transaction is going to happen on your account and as we have reported bank of america that there yeah hello hello hello who's this crap it's jennifer she was expecting to talk to holly beth hold on one second i wish she would have i was just going to say oh i'm holly about his husband i wish he wouldn't hung up so fast the text now subscriber you are trying to reach is not available please leave your message after the tone hi jennifer this is holly matt colin you respond you just called it we're speaking to my husband and i had john's paper phone so call us back let me get a second daddy call us back uh okay sorry about that he's getting another call um okay not a problem not a problem shall we go ahead and refine your email yeah sure okay okay now have a look onto your screen just go to the home page first okay are you on your home screen home page of what your because home screen normal screen go to the desktop screen okay and uh over there you will see a red box icon which says any desk correct open up here open up any desk did you did it okay you'll get a nine digit id over there just help me out with your id hello an important call from the legal department the very second you receive this message you need to consider it is your priority so that we can discuss your case 52 yeah i gotta take this call i'm sorry they're telling me that there's a legal enforcement action under my name um this might take a minute yes hello uh yeah is this um uh david chief defender the finance manager yeah david it's dave not david third oh hey hey dave um listen do you mind if i put on what with you right yeah do you mind if we talk a little bit later i got somebody calling from the federal reserve department of justice treasury system and i'm on a three-way recorded call with the irs and the financial crimes division and i guess i guess there's something going on yeah we did it sir because you know we were trying to make sure that your personal credential doesn't get doesn't get leaked to anyone so first of all so listen to me very carefully let me get you connected with a secured server so that none of your personal details get you know leaked so you get you are getting an option have a look onto your screen you're getting an option over there it says accept if i click on accept first okay it's just i don't have a lot of time because they told hold on let me put you back on hold because they're on the other line hold up so you do one thing hello okay how long is this gonna take uh they're telling me that i have to hang up um can you just call me back later one time listen to me hang up their call and i'll take care of everything okay i'll hang up their calls but you're from the bank of america not the united federal reserve department of justice irs fbi they're the they're the feds listen to me listen to me listen to me okay just give me a moment first you hang up their call because it can be anyone the person who will try who stole your money can be anyone so i would suggest you until or i'll tell you to speak to anyone else one more thing do not disclose any of your information i think i'm just gonna have some fun i think i'm just gonna have tony be a scammer and see if he'll fight him like well listen i tell you oh is it gonna be too noticeable how do i do this voice like this is you think he's gonna notice it's the same exact maybe maybe i'll do it like this without without the wreath without the oh i like it better with um i feel like he might he might notice that um maybe i'll just do my voice so anyways i started blasting i like doing tony but i'll just do it without the filter it'll be tough but i'll just do it that way as i was saying i am looking up everything in my system over here i've got you they pulled up in all of your irs records over the past 10 15 years then we've noticed some strange things transpiring on the account that's why we're calling you that's why that's why we're talking to you let me remind you this is a four-way federally recorded line with like three four different three-letter agencies so don't interrupt me while i'm talking okay man you're gonna have to egg up the phone hang up the phone on that guy all right he gonna hang it up right he doesn't know what he's talking about hello hey are you there hello hello hello okay okay listen uh they're just talking on the other line he's he's rattling off the court case i have to go this is serious stuff that's from the federal listen to me i can hardly hear what you're saying your phone your phone is so muffled i'm gonna have to hang up all right this is serious apparently they found a blooded drug listen to me it can be anyone it can be anyone i'm telling you as your personal information has been leaked okay hold on listen this is serious yes you miles the call yes match the call as i was saying i i i'm looking up everything in my system over here they pulled up in all of your irs records over the past 15 years then we've noticed some strange things this is a four-way federally recorded line with like three four different three-letter agencies so oh i told you not to call anyone or talk to anybody yes i'm a brother i work for federation bureau tell me who you are calling from oh you work for the audience that you work for who's it you're working for who we we've also business bureau which is affiliated with bank of america first of all tell me where you're calling me from guys you're gonna have to speak up there uh brother i can't hear what you're saying can you hear me now well i i could hear you it's just uh listen if you're if you're trying to improve justice i'm gonna have to arrest you you understand that if you're a pediatrician a federal investigation you are caught if this call is being recorded okay now i'll take care of it okay it's the base first of all you tell me where you're calling me bro you're gonna have to egg up the fire all right yeah just don't listen to that guy is [Music] he's he's calling you from who who's your friend which is known as over internet protocol tell me right now who's your boss who's your boss uh i don't know i'm from the ceo and just listen to me i'm the senior finance manager over here listen to me because joe biden is his activity i wait for the president okay you understand i said i wake for the president of the united states of america he's my boss i understand that i just need like three years can you believe him you are seriously believing this person do you do you want me do you want to be arrested right now no no no no because what i could do is you want your bank to be emptied do you want the federal government to seize all of your funds no no well then stop impeding they cannot do it i approve it they cannot do it don't worry i'll take care of it because see the funding also goes from bank of america so you don't have to worry about help me can you guys just help me with both don't tell don't say you guys because the person who's calling you from irs it's a person i don't like for the irs i don't wait for the irs all right i'll be right back internal internal bureau right the federal internal bureau of investigation of drug-related car crimes yes it's federal bureau for prison internal affair or is it terrible for internal revenue which one it is it's the federal bureau of internal investigations of police crimes involving congress there's nothing like that there are only two federal viewers one is one federal bureau and one of you yes you're not getting me i'm trying to help you and you're going to trust me if you say any single words who is this who is this guy we i'm calling he works manager from the bank of america and how could you tell me that the money is getting out of his bag without my knowledge is that right are you kidding with me let's let's see if you're really giving back how could you do that let me know questions let me ask you a real simple finance question if i have 10 apples and i take five of those apples and i put them in a pie how many apples do i have left i don't have any time to speak with you anymore so if you're going to speak this is a very basic question if i have ten happiness i take five apples to put them in a pie how many do i have left uh-huh are you asking what if i ask you he doesn't what are you talking to me i'm talking to the person who's calling you from irs just give me a moment don't say anything okay okay what what what do you want what are you what are you asking me if if if you're saying apple and i don't have time for kindergarten you tell me a plus are you his brother no no well i'm from do i have to tell you where i'm calling you from i'm the accountant there's like 16 different people listening to this call right now okay what's your question ask me anything ask me anything okay i'll let you ask what do you want square is coming around how much if you're calling me from federal you should know about it a plus b whole square is coming around how much i have literally no idea what you just said like the words that came out of your mouth yes because you don't even know about it it's a square plus two a b plus b square you don't even know about it and you're telling me you're calling me from federal bureau come on seriously what do you know does that have anything to do with arresting people for what are you talking about did you just are you trying to name me drop the pythagorean who is now did you come to know who is right now if i ask him a simple question you know about area 51. a bunch of stuff about area 51. yeah i broke that case what are you saying i was the one who originally found area 51. william if you want to say if you want to save your everything from your bank yeah the government hired me to keep me okay that'll be that'll be enough for now what did he say like a squared plus was he trying to talk about the i don't even know he said like a squared plus two a b or something he didn't say a squared plus b squared equals c squared okay he's on my computer let's see if he types something to me actually since he's on my computer i'll just i'm just gonna google um uh federal prison time calculator okay oh this is something that i've never googled nor did i have any i just want him to think that i'm actively getting scammed right now prison sentence calculator holy smokes adobe flash player oh man i was kind of expecting him to to call me um how to contact federal agent oh he said call back if you want to save your money um i didn't catch that part he's definitely on the computer let me see i'll just start typing notes like six counts first degree criminal unlawful justice served crimes 14 counts second degree j is it j-a-y [Laughter] walking under radar three counts felony tax fraud unlawful this 10 to 15 years per count times one thousand and thousand dollars stop you criminal scum one count not thanking the bus driver that one time [Music] i'm kind of i was hoping to bait him i was hoping he'd call me back or he would write something like sir this is fake because he's on my computer oh i know what i'm doing i'm gonna write down a phone number and see if he'll call it i'm gonna write down my text now number um agent james in parentheses j anderson write down my case id case id i internal revenue ir department of justice crimes division irdojcd11311311 [Music] [Music] hello hello uh yeah who's this so this is due once again someone is asking for someone has authorized a payment of eight thousand dollars from your account is that you no no stop me sorry listen i'm trying to deal with this guy i'll i really appreciate you trying to help my wife and i with the bank stuff but this guy this guy's serious do you know do you know that he was actually he won an award for shutting down the most criminal i shouldn't even be talking you right now hold on hold on let me put you hold on one second sir if you do anything if you disclose any of your information to him he will simply rob you uh okay sorry listen i i'm i'm not sure i could he he said that he has to transform into the magistrate so um i i gotta go thank you i gotta i gotta go i gotta talk to the magistrate so listen to me your hang up is called if he's a genuine person he will definitely contact the bank right now the thing is that listen to me very carefully because you are getting stand right now you are getting scammed right now so if you don't listen to me they will definitely scam yourself you're not getting me all right let's see what he does so i'm curious if he's gonna try to call uh he's still on the computer [Music] oh he said it was a scam i maybe i called back and i'm like wait what do you mean it's a scam and then we go undercover together yeah we've done that before [Music] this is this is this is big papa over yeah cause he's not calling me yet the eagle has landed this is steve the finance manager uh hello i just missed a call from this number yes yes this is dave the finance manager sir oh can you hear me oh yeah i think i sorry i i'm trying to get in touch with the magistrate from the department of justice so you're getting scammed you're just getting scammed i cannot help you anymore wait what do you mean what yes you are getting scammed because i just had i had to i just had sent an email to the federal agency bureau as they told me under this name there is no case and how could you tell me that there is a case under your name i'm 100 sure why would i lie to you see the thing is that if anything happens with your money we will we are the responsible it's an irs camp people will call you with your personal information and they will try to scare you they will try to threaten you but the thing is that if you haven't done anything degree jaywalking under radar i mean that's 10 to 15 years no it won't happen let me tell you let me tell you it's a record my call has been recorded for quality and training purpose okay i won't try to mislead you or misguide you because each and every call recording goes to better business bureau all right now let me tell you one thing have you done anything wrong have you done anything wrong no i've never done any of his stuff he said first degree criminal awful justice so let me tell you said my whole family is in trouble here's my grandson you know that he said he's got my grandson downtown yeah i'll tell you no he cannot do it come on violated the law he's telling you scum and you're listening to him i'm getting a phone call again so okay uh what's the scam don't receive the call don't receive the call don't receive the call yes if you let me speak first of all listen to me very carefully do not receive any call from anyone okay if i'm talking to you i'll try to help you out okay you have a connection at the federal bureau right you have a connection you just said somebody at the bureau can you get them on the phone because what if if these guys are really if these guys are really scamming and there isn't impersonating a federal officer or crime i mean we could you're telling me that these guys are trying to like fraud a bunch of people like they're just trying to steal yeah if you let me speak then only i can help you out if you don't let me speak how could i help you tell me what kind of human being does it okay hold on hold on can you get somebody on the phone investigation i got a text from my cousin why am i getting a phone call from anderson he said he's gonna call everyone in my family yes yes because yes because he has each and every he has your full information because let me tell you when scammers call you they make sure that you they have each and every information of your family your friends your colleagues your work your money everything now the moment when you fell into their trap trust me they'll wipe out your account with their five-part how you wipe out your assets they'll wipe out your whole what do we say lifetime savings and if i'm trying to help you i'm going out of the box to help you but you're not letting me help you and i see the thing is that i'm not going to argue with anyone because i have i know what i'm doing i'm in this industry from last six years so i know my job i'm sorry about that from unknown the federal bureau or whatever exactly can i talk to them exactly even for just two minutes can you try to get them on the phone for me yes i will do that for you okay definitely i'll do that for you thank you so much okay i'm kind of freaking out here now i want one thing from you don't worry i'll help you out listen to me but check out you don't have to hang up the call you don't have to receive any call don't reply to any test okay first listen to me very carefully you have a notepad in front of you right uh yeah i was taking notes about the case don't take any notes write down one thing just type in there t as d as in tango e as an echo as an alpha m as a mother b as in vector i is in indiana he has an echo wait why am i typing a website i thought you were going to get somebody from the federal bureau investigation division what i will do i'll simply connect you to direct server for federal bureau and bank of america you will say by your own eyes that's whether you're getting scam or not yeah i'll do that for you until or unless you get you just cannot call up anyone from federal bureaus and that whether we need to connect you with them so this is the connecting portal where you will get connected with it okay [Music] okay is that kind of like okay he has an echo once again no it's yes dot-com yeah i just got a call copy this cool thing she said agent james ander jay anderson is calling threatening wait what the heck i don't know about this i'll take care of it don't worry i'll take care of it you do one thing you don't understand dave yes because he's a scammer he's a hacker he has all the information of your if he can steal 25 000 from your account what if what if there really is a case you know you do one thing you do one thing i'll give you a call back after what if you don't cooperate with me right now i cannot help you will you cooperate with me i just want a simple answer yes or no i'll give you five minutes to prove that this guy's scamming me please yes just copy this whole web whole website just copy it okay did you copy it open up a new tab on your google on your page on microsoft edge or google chrome okay paste it there click on enter from your keyboard okay yes now give a click on download for free okay you will click on download for free now look onto i'm not gonna do that but uh is it downloaded i think so open it open the file give a click on one you get an option over there which says default installation give a click on accept okay give a click on yes are you sure what we are doing now we are securing this guy said he's dispatching the royal navy to my house no can you believe it can anyone dispatch a royal navy for you maybe just for a simple no they can't see they are there are bigger criminals than you in the world if they if they are not doing it definitely they are trying to scare you you don't need to be scared of that okay so you get an option over there he says i want to proceed yeah but there is a river like 20 minutes from my house they might be able to get a boat over there no they cannot it goes all the way i'm pretty sure it goes all the way to at least a kayak at the bottom can you see a blue icon yes give at the bottom of the just scroll just minimize everything just minimize everything minimize everything okay can you see a blue color box icon has opened with steam viewer oh yeah team viewer it says did you got it says your id and password now you do one thing make a note of it okay type this id and password first then i'll tell you what you need to do just write it down in a piece of paper okay all right [Music] oh man this is this is crazy okay he doesn't hear me return everything for you have you taken it down what did i say what did i say the name was what's his name earl hello see you there uh what is going on some man named agent anderson keeps calling he says that i'm going to federal prison if i don't if i don't give him all of the information about you i'm i'm here i'm here okay now let me get you connected with the safest portal of the server where they cannot steal anything from you okay let me show you first how does it work okay don't touch your mouse but don't touch anything okay let me show you okay and this is to get me connected to the federal bureau of department of justice yes investigations or whatever exactly exactly okay [Music] oh this is i think jessica did this give me a moment jennifer did it all right let me help you and to show you that whether everything is fine or not okay you get a scan over there just do let me know once the scan stops okay oh it says secure server connected okay yes now you're totally connected with that switch your server okay wow just give me a moment first okay hold on one second my granddaughters let me actually let me just merge if you don't mind my granddaughters yes yes go ahead go ahead do it hello hey grandpa are you there yeah what's up what's wrong honey i'm totally freaking out right now this guy named like agent anderson keeps calling and he says that you're like going to prison or something no i'm not i'm not sure what do you mean you're not sure listen i got i'm i'm just trying to just hang up the phone on him what i'll call i'll call you right i'll call you right back oh god he's calling my whole are you still there dave dave hello david dave not now dave are you there yes i'm here i'm here okay he's calling everyone in my family saying that i'm being arrested like what yeah yeah he has eaten everything he has each and every information let me first secure you secure your bank okay i want you to transfer me to someone from the federal bureau you said you knew okay let me let me correct you yeah moment just give me and why do you need to secure my bank okay okay just give me a moment let me pull up a notepad for you can you see this no pan i want to talk to you said that you could get me on the phone with someone from the federal bureau of department arranging i'm arranging a callback for you i'm arranging listen to me i'm arranging i'm arranging a callback for you from the federal bureau within five minutes okay from the genuine one okay okay it's just you told me it was a scam i don't i don't once i hang up the call you don't receive any call listen to me listen to me once i hang up the call you will receive a call why are you gonna hang out until or unless i don't want to say this until or unless i hang up how am i supposed to like can you receive two-way calls is it possible for you to receive two-way calls yeah i literally just merged my i just merged my granddaughter on the phone and we were talking to the other guy what do you mean okay so can you see i have put in out an id over there just have a look onto your screen first okay so this is your id now do not share this id to any person apart from anyone not even that person who's trying to call you okay once you receive the call because i just let me let me put it through let me put it through okay just give me let me put it through okay swallows is swallows like my code name what is false it's not small it's the id it's s-w-a-l-d underscore 0-87876548 okay okay and you're killing me swallows my gran my granddaughter's freaking out right now she thinks her she thinks they got my gran my grandson in jail right now is that true no it's all like that sir it won't happen if you're lying to me right now and this is not a scam and this guy's actually from the government you understand i'm gonna sue you you know that right my family you're gonna you're gonna you're gonna be in prison longer than i am i'll make that will be my life's mission i'll make sure you don't have to do it okay so i'm hanging the call you will receive the call from the federal bureau just receive it what is he just gonna i'm not getting any phone calls bro fbi open up all right let's see here we are inbound call what's up [Music] hello [Applause] now i sure this is mark from the federal bureau thank you so much for calling me the time like this thank you sorry sir this is mark from the federal bureau i received oh hi mark yes sir what's the problem sir can you help me out with the case id yeah give me two seconds okay i'm just gonna patch in uh i'm gonna patch in my buddy from the bank of america who's trying to help me out you got i really appreciate you taking the time out of your day um so you you work with the federal bureau of department of justice and crimes for uh sorry crimes against cars this is david hey dave how about i just i'm just gonna get us on a conference call listen uh listen are you there mark yes i'm there okay are you there are you there dave yes i'm here sir okay listen i'm freaking out here mark uh some guy keeps calling me his name is agent james jace jay anderson or something just hold on let me help him out you cannot explain it to him listen to me just hold on let me ask you is there a case against my family am i going i need to know but i need to find out if i'm going to prison speaking right now help me out with your case id sorry let me find it out uh my case id is i r d o j c d there is no case id there is no case against this idea right now we don't have a record today okay let me look up this is his badge his badge id was 867 309 boss b-o-s-s there's nothing there's no idea like this there's no idea like this in our record there's no idea like this i'm telling you that what was the matter his name's james anderson somebody yeah do one thing can you please help me out what's the matter yeah i guess what does it matter can you please help me out with that he said that i was having six counts of first degree criminal unlawful justice served crimes second degree jaywalking under radar felony tax fraud unlawfulness okay no worries williams there is no case against you and they are lying to you they are gonna explain you so don't take any call regarding this so because there are lots of people they got the notification about that kind of things there are lots of people who are facing this kind of problem as well wait a lot of people are also being arrested for the same thing there's no case against you and if somebody was trying to scare you and somebody wants to scam you as well so don't worry i don't understand the scam i mean what's the scam so there's lots of things unless there's lots of things to do you don't know anything about it who do you work for how's your viewers sir the federal bureau okay because this guy works with the crimes against drugs and cars division if i say there's no casing because you you whatever the idea you give it to me on that idea there is no case there is no registered case dave are you on the line dave yes sir i'm here yeah okay dave how do you know mark you trust this guy well we have sent the email to the federal bureau and he has called you i don't know it okay okay you don't need to send the email to the federal bureau that this customer is getting each and everything regarding his bank and someone is trying to hear him cooperate with them that's the reason they had called you i believe yes i do trust him because i sent the email by myself okay okay so you do one thing okay so just i believe you're happy now you're relaxed now no not really i mean mark he's calling every one of my family members apparently they apparently they have my my grandson you don't think sir don't think sir don't be worried about it in that case the bank people are liable to help you out in a better way so don't be worried about it if you say that that he's a bank person so just cooperate with him he will help you out and make understand each and everything he will secure each and everything because in that case there is a funding case i think you've got a funding case for reliability regarding your money as well so we can't help you as well because we got all this we got mail against you against that uh idea as well so for the checking that there is have any kind of cases no or not but there is no case other than that angry so don't be worried about it so just cooperate with your friend people they'll help you out in a better way okay they will secure everything [Applause] we have a work to do we are not liable to talk with a banana because he's not my banker he you are the customer of that bank and he is your bumper so he will help you out in a better way so just cooperate with him and if you have any kind of queries if you have any kind of question regarding this you can i hate people they will make one can i have your uh email just so i can follow up later i really appreciate it what's your federal email sorry we can't sir sorry we can't sir we can't we are not authorized to give one angry you can contact the local police as well if you want that [Applause] uh can i call you back guys or [Applause] yeah sure why not all right well good luck investigating thank you so much thank you thank you so much have a good day [Applause] okay all right thank you so much thank you yeah welcome hello dave the text now subscriber you are trying to reach is not available please leave your message after the tone hey dave it's me call me back i really appreciate it [Applause] hello hello hello hello yeah hello hello are you there yeah is this mark yeah this is mom hi mark i'm having trouble getting in touch with dave but you said you knew something about the case right yes oh i did not know much more about the case i just gotta receive the email from the bank person i don't know who's sending me an email i'll just verify all the things there is no case against me we'll get that okay yeah i just i'm trying to get in touch with you again yeah i know there's no case against me but i uh i i'm trying to figure out what one is this one i'll let you know one more thing let's let me know one more thing as well if somebody has any kind of case against them first they will get a notice from the local police and there is literally mention there you have to visit that place within that time if somebody are not able to visit that place on that time then they will get a call if you get if you get [Music] yeah just most the words that you're saying i don't understand i'm um i'm saying that if somebody has any kind of case against them they will first get the notice from the local police who is that okay did you get the any kind of notice from the local police no no i'm talking about i heard no i was talking to somebody dave is with um the bank of america um he was talking oh yeah you know what i'm sorry i'm sorry i'm so confused i'm not able to tell you that thing because i'm not doing i'm not doing a job in a bank you know whatever so do you have a number of this yeah every time you have answering the phone right now i'm just calling well every time i call him he doesn't answer and it's i'm starting to get worried back don't worry [Music] and uh somebody stolen from your i don't know i guess that's what he that's what he said did you check your bank balance yeah it doesn't look like i'm missing that kind of money right now there's no money no no i have i have money i'm saying it doesn't look like i missed it doesn't look like i'm missing that much money i said first i'll i'll suggest you first of all go ahead and set your bank balance as well then you will get to know you'll lose your money or not okay if you make any kind of transactions if you make any kind of transactions then contact your bank and tell them to hold that money you don't release that money you don't release that room all right thank you okay yes can you hear me dave can you hear me yeah who's this hello this is dave the finance manager oh yeah dave what's going on so you called me sir how can i help you hello can you hear me yeah i i don't understand why you hung up on him because i received an urgent call i need to make a transfer to one of our business customers so that the reason i hang up the call okay so what i'll do dave uh sorry sorry mr william sorry that's my message what i'll do i'll simply get you connected and i believe you have disconnected the server why did you disconnected the server sir well i turned off the computer i was thinking about just packing it up you need to you need to turn on the computer okay what do we what are we even what's even happening right now i mean you there's the one guy he'd like to tell you what's happening let me tell you what happened my wife's freaking out saying there's 25 000 hacked and then and then you're you're just hanging up you can do yeah you transfer me to a person who can who can help me or no so i am the eligible person to help who can help you because i understand you're eligible anyway you know i'm eligible to enter for a chance to win you know uh a billion dollars right with the lottery but that doesn't mean that i'm going to win you know what i mean yeah i'm not getting you sir how do i know that you're not just gonna hang up on me again when someone else calls uh you give me a you give me a convenient time when you'll be free because this procedure i need to make sure that your each and every information is safe because the girl the jennifer who called you he she has leaked each and every information okay she has each and every information of yours to anyone she wanted i don't know to anyone can i talk to her there is i just came to know there is no jennifer in this office that's what i'm trying to say your personal information has been leaked that's what i was trying to say there is no jennifer in the office when you told me that you got a call from jennifer there are approximately 300 people working right now so i don't i don't know 300 people personally what i did i i sent an email to the team leaders and the assistant managers to see that is there any jennifer who was working on your case and i came to know there is no gender in the office oh my god that's what i was trying to say you believed me i arranged a callback for you from from this paddle bureau but you wasn't believing me i believe you that's why i was so confused because you were helping me and then all of a sudden you just disappeared i mean i got no i didn't get that i wasn't there i wasn't just a lot of money yeah definitely it's a lot of money it's my sixth it's my eight month paycheck okay so you do one thing sir just turn on your computer and do let me know okay it's on it's on just open up the teamviewer icon once again teamviewer i can just open it can you believe that i i've had that off for way longer than i had this hotkey and apparently it doesn't work anymore um all right i'm turning the computer back on um okay uh i think they're gone i think so okay just once it's on when you can see the all icons on your desktop just do let me know i'm holding the line for you okay okay and i'm looking at my bank account and i'm not noticing i'm not really noticing any problems if the problem isn't there the problem is the information which you have they might if they are not stealing the money right now but they can't steal the money whenever they want whenever because see if they have your each and every family members number so definitely they can have each and every one you know it can be anyone anyone anyone anyone in your family is trying to steal the money from you or anyone who has their personal information trying to steal the money from you okay so i need you to cooperate with me william if i'm trying to help you please cooperate with me okay okay yeah yeah okay so okay is your computer on right now yes i think so the window okay okay now now can you see the the text the teamviewer icon on your screen can you see it i ran out of t at the very bottom can you see where is the drop box yeah a blue color icon with two box opposing on two different okay now open it just open it okay you get a nine digit you'll get your id over there just help you out with your id sorry i gotta yeah give me give me one second to figure out why this isn't working yeah take your time it's just it's just broken for some reason uh i'm not sure why oops whoops whoops hello yeah i'm here just trying to fix something uh i don't know why it's not working you can take your time i'll be on the line okay but don't take much off of my time wait what what are you talking about okay well what do you you needed something with the team with uh teamviewer right you you needed something with teamviewer right there we go yes open the team i got it working now and help me out with the id uh okay the id is six that's corr that's correct yes that's right okay thanks thank you thank you thank you this is a crazy day man i you know my wife she she knits sweaters for uh dolphins dolphins and what what do you do for a living sir what do you do for living yeah uh me me personally i i collect uh i collect old backpacks that i find and i i sew them all together to make these backpack blankets that way you can you know take a nap all right and you can keep stuff in in your blanket if i if i solve your problem will you help me to you know will you will you give me a backpack free of cost well it's a backpack blanket so did you get that one but yeah i need a gift from you that's it if i'm helping you going out of the box sure okay now sir listen to me very carefully okay i don't know about free 50 okay i'll pay 50 percent of it okay not a problem have a look onto your screen sir okay have a look onto your screen my my wife she she knits sweaters for dolphins uh and she she donates them so far they've never been used but i was really really interested in it all right have a look onto the screen first okay okay now what people do sir we will secure your credential okay your credentials credentials information first okay information after that you're sorry just hold on we will by the way when i say dolphin sweaters it just occurred to me maybe the reason no one's buying her dolphin sweaters is they think they're made for dolphins to wear i mean like sweaters with dolphins on them maybe some people are some you know even i am animal lover okay i i have a fat i have three dogs two cats i'm a pet lover okay maybe if someone says me that there's a dog bag i will support i will definitely think that it hasn't been gone oh so if i said she made if she makes dog sweaters you would think that she made them out of dogs interesting that's not the first thing [Music] wow okay sir let's talk well lucky for you i am also a dog lover oh my god which do you have any dog i do i got a siberian husky and a german shepherd and it's just a straight dog i have two straight dogs for german shepherd and one cyber and husky that's four do you have four dogs i got five yes i got four dogs and two codes oh my god are we in competition right now i think i might buy one i think i might go get one more today so with uh which bring your planning uh [Music] okay i'm sorry i don't actually have i don't actually have five dogs i'm just trying to up dog you [Laughter] you ever heard of up dog nah yeah i heard about it yeah okay i thought i i thought i could one-up dog but i guess not now i only have one dog her name is smog i named her after the dragon from there and back again from game of thrones i don't know from the hobbit they're in there and back again okay hobbit okay okay yes she she's a mix between uh she's a mix between a side what's the uh the bernice a bernice mountain dog in a chihuahua yes yes yes yes yes okay now let me help you out sir now let me help you out can you have a look onto your screen so what we will do we will first secure your credential information we will secure your email id we will secure your personal information like your your driving license information which is attached with the bank i don't think it's a participation so let's we will talk about so we will talk about the docs and all after work so first let me finish my work okay you have my number you can call me whenever you want see i had helped you to get out of your problem right i will do my best to see that whether you are so that you don't face any kind of problem okay yeah yeah dave i appreciate it okay okay okay just give me a moment just give me a moment so first of all tell me sir do you have any android phone with you nope is this a smartphone or is this a normal phone you have i'd say it's pretty average average intelligence to the average okay can you use internet on this phone are you able to use internet on this phone not really i don't think so no now this is a home phone okay not a problem this is my home phone so okay not a problem yeah okay okay okay and apart from this computer or this laptop do you have any other laptop or computer or anything you know what's you know what's crazy dave so they do all these studies they've done all these studies and on average when you ask people are you above average intelligence they say yes but that's literally impossible because on average they would be average you know isn't that crazy okay okay okay now give me sorry listen to me hello can you hear me yeah yeah i'm sorry i'm here okay okay now have a look onto your screen have a look onto your screen okay so what i'm going to do i'm going to simply your your computer is not working properly give me a moment you just give me a moment can you see a command box has appeared yes i think that's how we connected to the federal bureau earlier if i'm not mistaken yes it is a command box where the genuine people works on it okay so sir please go ahead go ahead and put down your full name over here put down your full name like right am i allowed to type in there yes just go ahead and type it oh okay are you sure i've never i've never typed in anything like that let's do it right you trust me do you trust me i i of course yeah i i said yeah i'm whatever for those of you who think that he's watching this stream okay you would hear it echoing right now i just might as well get that out of the way okay hello okay go ahead and put down your name over there this is kind of scary it's just kind of scary did you type in there it says name is not don't do anything huh i'm sitting in my office and speaking with you personally i think the echo is coming from there only okay just go ahead and put down your date of birth over there oh i thought i was supposed to okay just go ahead and put down your date of birth dab isn't recognized sir are you typing enter from your keyboard don't do it don't press on enter until or unless i ask you to do it okay okay okay sorry all right okay not a problem good and put down your email id go ahead and put down your email id over there do not click on enter or do not click anywhere until or unless i ask you to do so that the reason it's not recognizing it oh okay alright sir okay let's hold on just hold the line for a moment just hold the line for a moment okay what's wrong nothing can you hear me yeah yeah what is everything okay so i'm running a scan to secure your everything okay yes okay it's taking a long time geez yeah it will it is securing your each and every credentials okay and once it stops do let me know okay oh okay um can you read it out for me at the bottom of the line was it mac credentials secured malware detected one wait and is it am i reading that fight glad one million yes wait 1 million hundred 458 sixty five trojan files oh my god how many trojan files do you have um well let's call it 1.5 million that's a lot of damage 1.5 million are you kidding are you kidding with me did i read it wrong i mean that's what it says can you can you read it no just hold on let me see just hold on let me see okay one million four hundred and fifty eight thousand seven hundred and sixty five good good lord he said that's a lot of damage right i mean that's that exactly this is the reason your each and every you know credential has been compromised this is the reason so not a problem sir what we will do we will simply go ahead and secure each and everything one by one okay okay all right sir okay so just go ahead and log into your email what about the bank i mean there was a five thousand dollar charge in a twenty thousand dollar charge yeah i'll take care of it i i'll take care of it don't worry i'll refund the amount for you okay okay okay william okay just go ahead and log into your email so that we can go ahead and secure the email oh i don't do that on my computer it's on my phone uh it's on your phone you use email on your phone yeah my cell phone okay first of all do one thing disconnect the wi-fi from your phone don't use the wi-fi because there are lots of you know unauthorized access to your internet i don't know at any point of time anyone can have any information from out of your you know mobile phone so i want you to log out from the wi-fi don't use wi-fi okay why because there are some unauthorized access to your network to your server okay that is the reason they had took out twenty five thousand without if you turn off the internet people get disconnected you're not getting me just do as i say okay okay you know what you ask too many questions just do as i said then it will be very easy for you okay why you didn't explain anything you just okay i i'm in this industry from a very long time hello yeah i'm here okay so did you log out from your wi-fi don't use wifi from your phone okay okay now what you need to do just hold on the lamp for a second okay just fold the line okay so just go ahead and log into your email first we will secure your email just go ahead and log into your email uh sorry i i don't know how oh okay just hold on just hold on let me do it for you okay just hold on just hold on is this the email you use they're not doing the new script now it's weird i don't know what he's doing whatever he's supposed to be like oh let me talk isn't he didn't already say he was from bank of america he's they say um we have to go do a duplicate charge that's the news there yeah can you help me give me can you just verify whether or not you canceled that yeah i'll do it i'll do it don't worry your money won't go anywhere hey are you watching live okay okay great give me a moment okay just give me a moment and one more thing be handed with a pen and paper i see people enchanting uh that he's watching and that's why there's an echo so your email just give me a moment is this your banking page is this your bank well yeah but why wait are you on my computer yes and from this account 28 000 has been transferred i thought it was 25 000. 25 000. oh sorry it's 25 000. so from from this account 25 000 has been transferred right yeah my wife my wife's the one you guys are originally talking to holly holly beth uh-huh okay okay just give me a moment give me a moment you met holly that's right yes just give me a moment let me see let's see give me a moment what did you think of holly bell is this just give me a moment let me see oh my god sir can you can you just go to the transfers and see that whether the how much has been transferred can you go and see just confirm me the exact amount okay nothing has been transferred so that's what's weird uh okay just because we had put on hold for it okay so is it showing on your transfer no oh that's a good point no you would hear the scammer echoing if they're watching your checking account that's true i never thought about that uh hello you're there yeah i'm here was it it was transferred from which account your checking account or your savings account i don't know okay you do one thing sir you do one thing with and you hold the bank account with twitch bank you do banking with which bank is it from bank of america itself what are you talking about i'm saying if it's not throwing over here just give me a moment just don't do anything just don't do anything you work for bank of america correct yes your wife holds an account in bank of america but do you hold any account without you told me that there was a charge on the account correct yes that is we have put on hold we had put on hold for it it hasn't been released sir because without your authorization i cannot go ahead and do anything on your bank it's totally illegal i cannot do it okay without your authorization until or unless you authorize me i cannot do anything i'm not a scammer that the reason i asked our customers to do it okay i wasn't saying and you were just pointing i'm trying to help you and you're just pointing out me that i am the one who's doing it right no no i'm just confused like why this is my bank account my wife and i this is my account this is our this is our bank okay just give me a moment just don't do anything just don't do anything okay be handy sir you there yeah okay so just be handy with the pen and paper okay okay are you handy with the pen and paper okay just give me a moment let me okay just go ahead and see in the personal checking account write down the last balance which you have is it 14 303 right okay yeah 14 yeah why just write it down just write it down okay okay just write it down that in personal checking is 14 303 okay let's write down the simple savings which is ending with eight one eight three fifty three thousand eight hundred and eleven dollar okay hold on so don't type or don't do anything don't type and do or don't do it don't do anything because as you are connected with a total you're writing it down over here only i'm asking you to write it down on a on a pen and paper well it's just easier that way i make sure i i got it all right there sometimes it's good to do hard hard work okay [Laughter] that's funny coming from you especially okay so have you took it down oh man yeah imagine imagine having to like actually work you know oh jeez okay so you want me to write it down yes just write it down on a piece of paper okay i wrote it down 14 303 [Music] 53 8 11. got it okay and on the notepad over here can you see over here yep you hold a card a debit card and a credit card with bank of america go ahead and put down the number as well over here for the debit card and the credit card now just go ahead and put down it why why so that we will issue a new card for you so that in future if anyone has your personal details for the card they cannot take any money from you see you lost we if you wouldn't your wife wouldn't have called us on time maybe the person who was trying to steal twenty five thousand dollar from outside can you tell the same number we will issue a card with the same number and everything but this time we'll make sure that you receive this sorry are you saying that i get to pick new numbers for the credit card or something for numbers for the credit card no no you cannot pick come on how could you pick it we will issue a new card for you a new number for you okay i mean you have it in your system right in front of you just send me a new card no no no no no no debit card credit card numbers we cannot have it but there are some protocols there are some policies which we need to close yeah listen to me first we will block the old card which you are using for working this within two working days so until or unless you go ahead and put down the number i cannot do it okay it's four one two four so just go ahead and do it whatever i'm doing over here whatever i'm doing over here i'm just trying to secure each and everything four one two four you can do it by your own you can do it no no don't tell me anything don't disclose anything just happen why is it echoing constantly everything i say i hear it better oh that's a little bit i don't know maybe did you have me on speakerphone or something just go ahead and type no no no i was holding the line a bit far away from my mouth hey can i ask you a question this is totally unrelated well i find my i gotta find the debit card so why is it that when you touch a battery if you touch both sides of a battery with your fingers then you don't get electrocuted mm-hmm because there's a positive and negative there are some eons in there okay now one is positive one is negative the moment when you touch the right one and the left one the positive and the negative gets connected and the electricity gets applied but when you touch that's what i'm saying when you touch a battery on both sides why don't you get electrocuted i don't know i don't have i'm not an electrician there i mean it sounds like you are no i am not okay anyway the card is like an electrician four one two four one zero four zero eight okay so this is the card number so you're not an electrician but you can't charge me right just no we are not going to charge you anything for it okay nevermind time okay okay go ahead and put down the expired date it expires it says 4 20 4. is it correct yep okay and just at the back of the car can you see the cvv can you help me out with it they didn't ask me for that the last why do you need that i need to issue a new card and on top of that i need to see that better send me a new card who cares the cvv is going to be different on the new cards okay you do one thing say you do want to do one and you're asking me to verify my credit card asking me to verify my credit card please do this verify that talk to this person don't talk to that person i'm doing more work than you are you understand you don't have any ideas you call any bank any bank you call any xyz bank chase bank any bank any bank welfare google server any bank you call them and tell them to get you connected with federal bureau just see that can they do it they won't do it did they simply tell you it's your problem go ahead and do it it was your mistake you had given the credentials to someone they stole the information from there but from my side i'm trying to help you and you're trying to blame me i'm not being blaming you i'm not blaming let me tell you i sent almost 25 emails to different departments to check on whether you had there was some deduction after that they had some fraudulent activity i had to stop it i sent an email to the federal bureau to get you connected with them and on top of that i called you from my end to make sure that you don't face any kind of problem in future and still you're questioning me that doesn't sound like the book you had to send 25 emails yes 25 emails from the bank manager to the level 4 managers to make sure to the that's not very efficient i cannot even let me tell you to get in touch with federal bureau let me tell you one thing to get in touch with federal bureau you have to i i just simply cannot do it but i had contacted my seniors i told him that this person is facing so much of problem he's a very good man still he's facing he lost 25 000 from this account i'm trying to help him out so can we please do it he told me okay fine go ahead and do it i have done it from my end and still you are questioning me sir did you cancel the did you cancel the hacking charges or not hacking charges or not no we had stopped the transaction we hadn't oh we have to get the money that's what i'm trying to say in order to send you the money we need to do the verification as well okay verification you've been on the phone with me for over three hours today and you don't think i'm the right person you see you think you're talking to the wrong person now is that it what do you want me to tell you not like my boyfriend i'm talking to the wrong person you need a sample of my dna dave can you please please no for the love of all that is good in the world get me my twenty five thousand dollars back please okay okay i'll do that for you that's you just put down the cvv first let me block this card for you and issue a new card for you so you don't want me to hold on to the hackers i won't do it i won't do it i want you to give me the 25 000 that you let hackers steal from my account that's what i want i didn't let you you did something wrong that the reason they had stole the money from you i didn't do anything okay you work for me you work for me okay i work for bank of america i don't work for you yes you i am your customer i pay your salary and i'm doing my customer service five thousand dollars back so just go ahead and put down your cvv this is the last procedure and i'll simply go ahead and do this okay just hold on and i'm not going to stop any hacker i'm not securing anything okay i'm just securing the banking page okay i'm just securing the banking page i'm saying i'm just i'll just make sure that your banking page is safe okay listen listen i'm gonna be as clear as i possibly can dave get you just want your 25 000 in your account yes i'll do it yeah okay just give me a moment my money that's it that's what i want what the heck is this what's on my computer okay what is it what is this yeah we are just connecting you to the refund portal just hold on yes just give us a moment we're just getting you connected with the refund photo oh what do you mean what does that mean oh this snapshot doesn't have the uh okay hold on maybe i can get it on just give me a moment can you see okay yeah these guys aren't doing the new script they're just they're all over the place they see anything yeah it's the f the federal bureau box it's not the federal bureau box come on it's the server box okay it's not a federal bureau box okay oh it's uh i thought it was the fbb the federal bureau no no no just give me a moment don't talk to me while i walk okay just give me a moment otherwise i'll do some mistakes and you'll be in the problem okay it can happen okay sorry i'll leave i'll leave you alone leave it i'll leave you alone [Music] [Music] what can you see on your screen sir hello [Music] hello i'm not talking to you i don't want you to make any mistakes i don't want you to make any mistakes no no what i'm asking you what can you see on your screen [Music] oh welcome to the bank of america refund portal okay just give me a moment i thought this was the federal bureau i thought this was the federal bureau no command box is the command portal box okay oh so you can kind of do anything from there [Music] okay so your amount can you see it on your screen is it 25 000 you say i guess can you see it it says amount 25 000 amount i guess 55 000. okay now i want you to have a look onto your computer very carefully don't look here and there okay [Music] okay amount is 25 000 and the refund id ideas welcome is not recognized uh oh someone probably hit enter remember you were telling me not to hit enter before wait now it says work securely again he says work security again okay just give me a moment just give me a moment it's working it's getting transferred from getting transferred okay what it is getting transferred okay okay i gotta see if i can just bear with me give me a moment all right all right i'm just gonna try to remember how to play uh just gonna try to remember how to play uh oh that was it [Music] so you're just uh you're just kind of working over there huh sorry i gotta turn my computer off i think it's broken for some reason i can't see anything don't do anything we are refunding you the amount don't do anything okay leave your computer as it is don't do anything oh whoops all right hello yeah no i i'm here sorry don't do anything okay sir we are just transferring you dm fun okay okay just give me a moment it will take couple of time if you want to go grab a glass of water you can do it okay i'm hungry i don't know what kind of food i heard around go ahead and grab some snacks if you want i'm holding blind i don't want a snack i want i don't want to snack i want i want tendees i don't know i want something with susta with substance to it you know substance to it baked beans maybe okay just you can grab anything you want i'm over here okay i'm doing my work i'm referring you to the amount okay wait didn't they buy a bunch didn't they order a bunch of people they buy a bunch didn't they order a bunch of beans no they didn't oh for some reason i thought maybe they already won a whole bunch of beans that's what my wife said what my wife said he said the thing is after we have transferred the funds okay okay it will be confirmed to you within 10 minutes 10 to 15 minutes oh okay so i'm going to give you a call back after 10 to 15 minutes all right okay i mean hey what can you see on your feet all right i guess i'll talk to you later then okay and and one more thing sir do not turn off your computer do not turn off your computer let it be okay and after 10 minutes 10 to 15 minutes i'll give you a call to confirm the amount all right you want me to turn it off you're saying okay you want me to turn it off you're saying no don't turn it off don't turn it off after 10 minutes log into your bank and confirm me whether you have received the refund or not okay okay okay okay so just check so just you're gonna check in a little bit yeah after 10 minutes i'll call you and i'll check whether we had whether you had received the funds or not okay okay all right thank you okay okay thank you does he have to get help from his scammer buddies hello yes this is dave the finance manager who's this oh davids it's your boy it's me earl is it mr william yeah william yeah our sir unfortunately you turn off the laptop i asked you to not to switch off the laptop until or unless you confirm the amount because it's not getting transferred i have a habit of closing the laptop screen when i walk away let me i i opened it back up just go ahead and do it sorry you know i'm my i'm getting so much off i was trying to get in contact with you so many times but it wasn't going through what happened to that number what you told me to go get a drink so did you went outside yeah go ahead and turn on your computer okay just go ahead and turn on your computer i have to do it once again you know you are just you're just putting pressure on me oh my god again i have to send you the money again come on sir what have you done i mean it is your job so at least you get paid for it but i i if you wouldn't have switched up the computer the point has gone through my computer i'm looking up how to make container once again yeah go ahead and open up the teamviewer once again okay uh open up team viewer hey do you have any kids yeah i got two kids how old are they if you don't mind me asking one is twelve one is nine i got two daughters wow okay so 12 12 years old that's right around when you start learning how to read right yeah okay that's a tough age because you know reading is really hard when you're 12. no it's not like that you do it's hard at that time but in future it it helps you once you're educated when you are you know you know how to read and write you know the wives of the world whether it's good or bad yeah but i mean it's a lot easier to read how to read and write when you're like 16 i mean not when you're 12. okay so you do one thing sir did you is your computer on yeah it's not it says teamviewer id and password yeah go ahead and put help me out with the id it's 6'5 yeah yep yep yep that's correct that's it what kind of music do you like do you think look uh well basically like i like classical and i like i basically listen to technic music so just go ahead and log into your bank sir and see that whether you have received the fund or not oh my god again i have to send it again and again just give me a moment can you imagine what it would be like to have a real job okay just give me a moment just give me a moment please send the front once again back to you okay okay now i want you to do one thing that don't hang up the call put me on say that again i'm saying don't hang up the call put me on loudspeaker and do your work in the meanwhile i'll just i got lucky there that just sort of slipped right out okay yeah i'm gonna go i'm probably gonna go poop okay okay you do one thing you can go it will take five to ten minutes somewhere on to send me the funds you can go ahead and do it okay don't hang up the call i'll be on the line okay okay all right all right i don't really need to go poop i just [Music] kind of i kind of want to figure out what food i'm a little bit hungry i don't always eat lunch but today i kind of want to it's fine that it's showing i'll close it though there speaking of lunch have you tried the new super duper crunchy explosively loaded cheddar taco biscuits from hashtag ad [Music] explosive in a explosive in a title for food doesn't seem like a good combo the new baja explosive what is he doing he didn't even bother closing it does he think i'm gone [Music] hold on there buddy not 350 000. [Music] so this is the way the scam works this is a refund scam now i guess not the new script i don't know how that happened but uh so he's gonna transfer money from the money market account to the checking account and then ow sorry and then he's going to i have to change that look at the confirmation number one two three four five six seven eight nine zero that should be so noticeable but for some reason they don't notice it so [Music] so he transferred 35 000 do you think he noticed that i clicked refresh i just would i just like clicked it maybe he did notice because he just clicked refresh again but anyway so now there's 35 000 from the money market to the checking and he's gonna edit the html he's gonna edit the web page to make it look like that never left [Music] um there it is that's the whole scam and he'll say oh my gosh oh no i accidentally sent you 35 000 not 25 now you gotta give me 10 grand [Music] yep that's how refunds work kids okay now i'm actually going to take a break i think i'm going to just turn what if i just turn the computer off right now i kind of want to go scrounge up some food i'm afraid if i leave him on the computer that well what if he finds something that he shouldn't like uh what if he figures out this is fake i'll just turn the okay i know what i can do not mine well we'll it'll be okay he's wait what's he doing now duplicate why did he duplicate that [Music] um it looks like he just did another transfer it looks like he has two it looks like now he's gonna go and say he decided that doing the 35 000 transfer and getting 10 grand wasn't enough he wants to do he he did a bunch of transfers while i was gone so um what's my snack can i uh honestly the kids were drinking juice boxes and i was like i want a juice box and they said sure so they got me a juice box also but never mind i gotta talk i gotta talk to this guy hello hello hello i'm just uh sorry i just got back uh i had to go to the bathroom had to get some juice you there yes i'm here can you see what can you see on your screen sir uh it's oh hold on let me look it says i think that's a ghoul is it supposed to be a ghoul or wait i didn't mean to inadvertently offend it back whoever that person is on the google uh i don't i guess i don't know what it is it's google can you see your screen can you see your screen back okay sir we had tried to send you the fun previously okay i don't know what happened you had turned off this computer and i don't have any idea why so what we are doing we are doing it manually once again all right okay uh say that one more time sorry i'm saying we are doing it once again all right you gotta do it again yeah we are doing it again manually you have to put down the amount manually okay you're telling me that the right time i was pooping but you didn't just do it yourself yes i haven't i haven't done anything i was i haven't done anything i was waiting for you to come okay what are you doing i was just waiting for you why because we have to do it manually okay oh emmanuel now the scan is going on okay oh are we connecting back to the federal bureau no sir it's a refund portal come on do i have to tell it every time oh okay this is kind of a cool command a command portal then you can go to the federal bureau is this sort of like the internet you can connect to you can connect to wherever you want in fact just hold on what else let's just go ahead and put down the amount so just go ahead and put down the amount just go ahead and put down the amount what do you mean uh it's not asking me for the amount it's just like moving it's gonna listen to me listen to me listen to me type 25000 from your keyboard your refund is of 25 000 right uh i think so yeah yeah just go ahead and put down but like right now in the while it's moving yes go and do it come on do it fast do it fast i don't know okay hold on i don't have a whole day it will take just put down the 20 don't do don't do it don't do anything sir just type 25 000 nothing else just type 25 from your keyboard nothing else uh i'm trying i just don't i'm trying to type it right here it's like the only spot i can type in sorry this is not where you have to type you just put 25 000 from the keyboard where do i type you don't have to type anywhere it is the refund portal it will take it so you have you just type 25 000 that's it nothing else just zero press that is that's it you don't have to do anything you don't have to type anything okay just type two five zero zero zero that's it okay all right so i'm gonna do dollar sign too once do it do let me know once you do it do let me know okay have you done it um it says refund has been initiated of 25 000 congratulations okay it says congratulations yeah what what does it say it said congratulations okay the refund has been done then okay so just hold on you'll get your screen can what can you see on your screen now uh what am i supposed to see what can you see on your screen now nothing nothing okay just bear with me once your screen comes up do let me know okay oh for some reason it's not transparent right now it's just like okay can you see your screen now oh my gosh how did he he heard that yeah hello yeah i can see so can you please confirm how much amount you had received from our side in your second account oh is he still on the phone he heard me he heard me say that what is the current balance when you're checking down can you help me out uh yeah yeah hold on you just show me to look at my bank i guess earlier i said he didn't hear that either can you see your screen is it back well that might be kind of a yeah hello just don't do anything sir don't do anything don't do anything hello say you're there yeah there's something weird let me go back here don't do anything over the hello i'm trying to figure something out i think there was a mistake just hold on just hold on what what happened it says there's seventy four thousand dollars oh my god don't do anything don't do anything don't touch your computer don't touch your computer don't touch your computer when i say don't touch your computer please don't touch your computer don't touch your computer i gotta click and see what happens uh just hold on don't touch your computer okay don't touch your computer don't do anything sir just hold on just hold on i think there's a thing that's what i'm saying just hold on don't do anything don't do anything so just hold on don't touch your computer now don't touch your computer okay i mean i'm kind of don't do anything i'm touching it but i won't do anything just give me a moment why what oh my god oh my god oh my god what have you done sir what have you done i haven't done anything except oh my god i didn't do anything what have you done just hold on don't do anything don't touch your computer until or unless i say you to do so because every time you touch computer you do something wrong i asked you that time not to switch off your computer you did it again again do it sir hello yeah i'm trying to look at your computer why is please don't do anything please i'm requesting you i'm requesting you okay so what was your amount what amount was you supposed to get 25 000 i might have to get holly beth oh i didn't get you it was supposed to be 25 000 yeah okay now until or unless i ask you to do something don't do it all right what until or unless i ask you to do something please don't do it okay all right hold on i'm trying to cancel what you are typing what you are typing what you are doing sir hello i'm trying to fit i'm trying to fix it don't do anything already you have created a mess don't do anything just don't touch the computer don't do anything again you are doing it again you are doing it i'm asking you not to do it sir hello you there yeah i'm trying to just don't do anything sir you can't you get it i'm asking you not to do anything want to touch your computer what have you done what have you done i don't know what have you done so why are you doing it why are you doing it i don't know why you are doing it the federal bureau must be they must be trying to communicate with me oh my god you're such a mess i shouldn't have received your case you are such a mess guy when i ask you not to do anything and still you create a mess how do we stop it first of all tell me why did you touch the computer when i was doing something i was working to find you the amount why did you touch your computer you told me to the entire time you said i want you to listen to me i want you to type and then i typed and now you're blaming it on me yes because previously when i was sending you 25 000 you turn off the computer i asked you not to do it until or unless you confirmed me the amount you had gone ahead switched out because you was hungry you were thirsty you could have just let it be open i want to have a drink a you know glass of water you switched off the laptop you had done it 25 000 i had sent it again you would have done it manually again 25 000 percent to you you told me to do it do you have do you have any idea now you can now you know what i can do i can simply put a case against you that you was the person who was transferring the amount from his wife a vice account to his account and you were doing illegal activities i think it was you who was trying to steal the amount you told me to do it i didn't know that you did it you you specifically said i'm not going to do it you're gonna have to do it again you don't listen to me listen to me you don't listen to me carefully when i ask you to not to do it till you keep doing it why why you are doing it why you were typing it restart undo do you know this portal do you work for bank of america no i do you work no i'm trying to figure it out do you have any idea do you know how much till which what is your publication tell me first of all tell me what is the qualification um well tell me a qualification first are you an i.t guy are you an i.t guy no i was inside are you a banking guy are you an what you have done you don't have any idea you don't have a single idea what you have done you could just you just don't have any idea what you have done right now i have three twenty five thousand previously i was trying to send you twenty five i didn't know i was trying to send you to a don't cry sir i was just trying i was just trying to help don't cry now don't cry don't cry let's don't cry okay i've never really been myself for a while now don't cry don't don't fight don't try to be someone you know just don't cry okay okay calm down down calm down down i know it was your mistake you have done it but there is a way where you can fix everything once again you will get your 25 000 back and you can send our money back as well she barely talks to me anymore when she does talk i can't understand a word that comes out of her mouth and i just thought if i could if i could help with the bank that maybe that would rekindle the love that we once had before we had our shotgun wedding just hold on don't cry don't cry don't cry don't do anything i ask you to do anything don't do it okay i want you to i i i want one thing sir if i had you know you have created a mess where everyone in your family can you know we can simply put a legal notice against you thank you so much you have taken without authorization you have taken 25 000 from our account you know we can simply put a case against you and this time when you when we lost the complaint against you this time it will not complain against you it will be the legal one we don't need irish from the federal bureau and see if he has the power to reverse the transaction no he cannot come on how could he put him don't call him if i asked him to give you a part it was my i had gone out of the box it was just a president many times i actually called him earlier when you when you didn't answer my call if you have any emergency if you have any emergency regarding your life or anything you can call him but it's not regarding your life it's a matter of finance he will simply hung up the fall on your face he will definitely he will just simply go ahead and trust me there was several guys when i called him he seemed like he was a little out of his element like he had literally because i recommend it because i recommended it to him okay now listen to mr carefully listen to me carefully now okay what do you think about how much you were supposed to get you're the best how much you were supposed to how much more your recent amount can you try in the portal can you try uh can you try refunding can you try will you listen to me will you do me a favor again and this time when i this time let me try something else when the amount pops up i have an idea this idea will screw everyone you sure anyway everyone because you had create i didn't want idea from you because if the company doesn't work on ideas okay what does it okay hold the line just hold the line don't do anything when i ask you not to do anything on your computer don't do it amount again you are doing it again you are doing it negative 25. oh i'm asking you not to do it oh this time if you do anything i'll put a simply legal notice against you right now right now i'll put a legal notice against you dare to touch a computer dare to type something over there i dare you type in something over there the moment i'll hang up the call you'll get a call from the your local police station do it do it i don't understand you do it are you are you asking me to or asking me not to now i'm confused no i'm asking you not to you're not getting me listen to me very carefully listen to me very quickly carefully don't talk okay don't talk anything until or unless i see you hold on let me get holly beth you're gonna have to explain this to my wife hey holly let me holler at you god get this is a real mess this is a real mess that you got us and you know that what's your mess not i was just trying to send you your money back but you didn't listen to me carefully you turned off the computer again we have done it manually um which is weird because she's normally not a holla back girl uh sir where are you right now right now i'm in the living room she's upstairs now let's listen to me oh very carefully she was uh listen to me very carefully okay our living room is in the basement are you listening she was upstairs are you listening to me listen to me all why don't you listen to me listen to me carefully okay okay i'm going to put it here i know everybody we can pick everything i'm gonna put holly on the phone because she deserves to know what you did okay holly talk to this guy i did oh you did okay i gotta test how to voice her i don't remember exactly how i'd say something like this i don't remember maybe i shouldn't do it right now i think it's something like that maybe maybe i should do it hello hello yeah hello yeah this is holly bell hello now the thing is that your husband has transferred more than 25 000 to his account okay we were trying to send you your 25 000 back to your account but i asked him when the refund portal is connected don't no need to turn off the computer but he did okay so the thing is that we had transfer 25 000 from rn it wasn't going on his portal they told me that again sending the money so what we did we did it manually to send 25 000 once again and he has received 50 000 from our end i don't think you're gonna have to you're gonna have to repeat that more quickly can you say that one more time have a look onto your screen okay okay i can't really look i can't really look at the screen right now because on account annihilated what what can you see on your screen hold on i don't want to talk to this guy i don't want to talk to this guy hello she's mad at you i don't know i don't know if you know that but she's real mad at you she shouldn't be mad at me she should be mad at you because you have done it it wasn't me it was your fault so that's why she's mad at you sir do you believe in god do you believe in jesus that depends do you believe in god do the trees have leaves do you believe in god yes or no yes do you believe in god i'll buy it yeah okay now the thing is that do you believe that just give me a moment okay i i'm getting yes i believe in miracles okay now listen to me very carefully when i'll pay you to speak then you only speak okay yes i do believe in god why did you ask i'm curious why why i'm asking you is because it wasn't my fault still still you're lying that it's my fault it wasn't my fault i mean it wasn't my fault you think it was god's fault yeah it was your fault about that you were you you were the one you were the one maybe god did this that's a good point [Music] i think you are the person who's trying to steal money from your you know from your wife once heard a pastor say that god works in mysterious ways is this what he was talking about you think god connected to the portal or like like when the internet beams were going through the pipes that he went in there and said like you know okay oh my gosh you know how in the bible you know how there's that story about how there's a bunch of hungry people on a beach and they were like hey can you give us some food and they said i don't know i only got like one fish and a piece of bread and then and then all of a sudden he was like presto changeo and then he had a whole bunch of food and fish maybe maybe that is like this you were gonna send twenty five thousand dollars and then god said press don't change you oops so you need to understand it's not my money but you need to understand it is someone else's money say suppose like see say support you follow me you understand that's a modern day miracle exactly exactly and one more thing sir one more thing is that what you're saying that might be true let me tell you let me tell you some one thing okay let me tell you oh my god the money which you have is 25 000 extra it's not my man listen to me listen to please listen to me please listen to me sir i request you please listen to me or else i lose my job okay please listen to me because it's no time for jokes yes i will lose my job if god sent if god did a miracle he wouldn't make you lose your job it wasn't my money it wasn't my money it wasn't yours money the extra amount which you got okay i mean let's be honest if hypothetically let's just follow the logic if we're gonna say that god did this is he not an omnipotent omnipresent on just hold on for a second just hold on for a second okay okay just hold on for a second i'm getting a call from the accounts department okay just give me a moment okay okay i mean if they're okay let's don't do anything it's more important that's fine i mean yes because i had probably miracle right you it's probably the coolest thing that's happened to me in my entire life but that's fine okay now the thing is i said let me tell you now let me tell you one thing the thing is that the amount which you receive from our side okay it was way too bigger than my paycheck way too i cannot afford that money trust me really i cannot afford it okay is that what you're saying the thing is that i was trying to help a good person and you are a good person though you make some mistakes but yes you are a funny guy and you make mistakes i appreciate that so you're trying to wait you're trying to help me or god's trying to help me maybe both is trying to help you but you are not trying to help me you are not trying to help me sir i have tried to help you to get your money back but you are not helping me that's crazy are you helping me no you're not tell me sir from the core of your heart are you helping me no no will you help me didn't even have to think about it oh my god you have to think about it will you help me or not oh no no i i i'm saying i didn't have to think about your first question um i mean if if okay can you see it can you see your screen [Music] [Music] in that case if god wants me to send the money back to you uh for be it for me to stop that i mean yeah now look onto your screen sir look onto your screen look onto your screen have a look onto your screen what can you see can you see your banking page what's god's name have a have a look onto your screen sir when i'm talking to you on pr on business basis talk to me on a business basis okay you brought it up you you brought it up are you you you literally told me that this happened listen to me listen to me listen to me please listen to me sir please give me a moment please let me fix up this issue first okay so i secured everything right i have an idea wait hello something just happened to my computer yes you are typing you why you touch your computer sir when i ask you not to do it why you do it i'm trying to figure out how to donate to the pope you know is he's trying to flip the tables or whatever and he put the money from from bank of america into the into the pope's money bucket that make i think that's what you're trying to tell me and i put them out on the table and then i shake a dice and i roll it and depending on what number it is i separate it into that many columns each color corresponding to a column and this time it spelled something it said buffer and i think if you rearrange it differently it might have been god saying that he was going to send 25 000 to me through he will speak to you okay what i we won't be able to use your funds we will freeze each and everything if you don't listen to me wait why if you don't listen to me i'll simply freeze each and everything everything every fun you have spider what why though why because you're not listening to me listen to me first okay wait do you think okay answer me one question and then i'll listen to you do you think do you think that a god or the god or whatever i don't have time listen to me i had already wasted my two years that caused this to happen yes or no yes what do you think the higher power wants us to do yes or no the higher power want us to do one thing to make each and every mistake which we have did to rectify it and to make sure that we don't do this kind of mistake and if a person is getting selfish right then get his money back yes okay okay so all right now listen will you listen to me you told me you told me just to be clear you think that some sort of higher power caused there to be a malfunction in that secure banking portal in which it duplicated the charge correct yes or no an all-powerful being made an extra charge correct now definitely not oh you just said literally literally two seconds ago you just said that you think god did it no no no no it was our mistake i cannot blame god for the mistake we have committed okay that makes more sense then because i was thinking okay okay because i know that you the lord giveth and okay all right listen to me please give me a moment because i'm in a big trouble right now please try to help me please please please i'm requesting you because i cannot take this anymore longer okay please okay give me one minute just give me one minute fix the issue okay if it wasn't god do you think it could have been not do you think about it or what about um you there yeah have you finished now can i continue yep sure what about santa claus i heard things weren't going well for him lately you keep talking i won't do anything you keep talking i'll make sure i'm i'm sending an email to the account department to please everything if you don't listen to me definitely i'll do something which will definitely affect you because you are affecting me right now do you double dog dare me what are you saying you asked me if i believe in god and i misunderstood what you meant so what do you want what what do you i just i just want to make sure can you cancel the charge you know easy peasy you cancelled that's what i'm trying to fix just you're the banking officer for bank of america and you cancelled the 25 000 charge from the hackers so cancel this because you got like the big cancel button i bet you press it and it cancels so you can you cancel this listen to miranda just cancel this transaction like you cancelled the other one yes yes yes yes yes yes yes yes have a look onto your screen what can you see now can you see your notepad yes i see the notepad i'm not sure what's purple yeah previously yes previously you had fourteen thousand three hundred and three dollar in your account right okay yeah your refund amount was your refund amount was 25 000 right yup okay and current balance of your account is just let me check it don't do anything okay until or unless i ask you to do something don't please i request you please please don't do it okay it's 74 303 okay 74 303 just give me a moment 74 000. hold on i'm having a headache with pictures this might be good 3 and just don't do anything it's seventy four thousand three hundred and three dollar dot nineteen cents so this is the current balance which we have okay okay and extra you had got extra just let me pull up a calculator for you it will be very easy for you to understand okay okay that's great 14 303 19 plus 25 000 it's coming around 39 303 this is your amount okay okay okay three hundred 39 three okay all right and you had received 74 303 which is if i minus it if i minus it from 34 000 sorry just give me a moment just give me a moment okay i've done something wrong okay 39 000 24 303 minus thirty nine thousand three hundred and three okay it's coming around twenty five thousand dollars no that says thirty five thirty five thousand dollars or it's thirty five thousand dollars my mistake okay it's thirty five thousand dollars you had maybe it was maybe it was god after all yeah okay now listen to me enough of you are joking you know i'm i cannot take it anymore now can you explain that i typed 25 000 and now there's 35 000. i mean it's okay it was thirty five thousand dollars extra has been sent to you listen to me have a look right okay now you need to send this amount back to bank of america or else we will freeze each and everything you have because this money doesn't belongs to me this money doesn't belong to you this money maybe belongs to some poor guy who is working his ass off for the savings and he's doing his savings and by mistake it was your mistake you turned off this computer and my mistake it has gone to you what are you talking about hold on what are you talking i'm saying that you have to you have to return this amount which is 35 000 extra okay you keep your money 25 000 you keep your money with you okay i'm not asking you to send you the whole amount you keep your twenty five thousand dollar with you okay and you return thirty five thousand dollars back to us belongs to the church i beg your pardon is it possible i didn't get you what do you think i mean just one more do you believe in god so will you send this back money back to us or else i will just give me a moment let me give you just give me just give me a hint are you going to send are you going to send this money back to us yes okay okay so the thing is that how you are supposed to send this money back to us tell me yes uh purple let me tell you how you will spend this money let me tell you how you will send this money okay listen to me very carefully what if you have some offline billing partners i have a listen to me sir can you let me speak i have an idea no you wouldn't please don't give me your idea please please i request you i request you this is crazy and i i think in order for me to explain this to you hold on this is a crazy idea can you give me one minute i have to go to i have to go get a marker can you wait a second or do you mind waiting like go ahead and put the marker yeah can you wait like one minute is that okay yeah i am waiting in the meanwhile please do not touch the computer okay okay because this is a really good i think this is a pretty good idea um i just need a minute hold on are you still okay you're there good good good good um okay so this is a this is a pretty good idea i think but i gotta i gotta think okay can you do me a favor tell me i have done a i'm begging you i'm really trying to help and i really think that you'll think this is a good idea i think you're gonna be i think that i think you're gonna be real proud of me that you're going to be real happy because it involves it involves getting your money back and solving everyone's problem so okay i'm not sure if i can explain it very well but could you here open up a sense you don't want me to touch the computer right or can i touch the computer for a minute don't touch your computer don't touch your computer i'm not gonna i'm not gonna i'm not gonna okay can you open up microsoft paint for a second i know this sounds weird but just trust me please for two minutes no no i'm not going to do it listen to me please listen to me don't do it no i won't do it i'm begging you trust me for two minutes just two minutes please i i'm trying to help please no you are not trying to help you are not trying to help you're just being selfish and you're keeping the money with you yes i you son of a gun okay i'll do it myself i'll do it myself look let me ex let me show you something can you do i don't know so what i what let me try to explain this idea two minutes that's it two minutes so all right you know how with the bank you can um you know how with a bank you can transfer money right well you know how that well you're the banking manager you know what i'm talking about right and i didn't get you what you're trying to say so you are just wasting my time i'm just putting an email to freeze everything no i can't no why can't you no you're not you're not i'm just go i'm just doing one thing i'm just putting going ahead and putting i'm just going right and freezing each and every account with bank of america sir listen to me please i was listening to you from one uh from i'm happiness to help no you're not trying to help you're just being prepared i am not i am not being selfish what is what a selfish person would a selfish person do i don't know what it is i'm doing so listen here's what i'm thinking i want to take the money from my account why can't i use my computer no you tell me i can understand i'm not that dumb well i don't can you i'm not sure if you'll understand it so listen to me listen to me have a look onto the screen i don't have time for it listen i got an email i got an email from the federal bureau that what i'm thinking is okay does this work oh okay here's what i want so you're you sent me some money from your account right no it wasn't my account you're not getting me it's the bank's account that's what i'm trying to say you ma okay yeah it's not my money it's not your money it's the bank's money i cannot take you cannot take a single penny from there or else you you know the person who was trying to the mark he was just a small person there are not a big person who will take legal case against you that you are trying to steal the money from the bank uh what are you getting me what i'm trying to say what can you can you understand what i'm trying to say they will take a legal case against you they will put a legal notice against you can you just show can you just show the screen for a second i prom give me your one percent trust one percent trust that's all i cannot i will simply disconnect the call if you want i will just simply go ahead and disconnect the call but the moment i disconnect the call you will get a call from your local police station listen to me no i cannot listen to me i cannot listen to you now because it's been too much it's been too much it's been too much i'm just trying to help that's it no you're not going to have you're making you're making things complicated sir you're making things complicated you're not trying to help me then if i have to i'll just talk over you okay you need to take the money that you okay so your money is over your money is on one side i wish you could see me right now can you switch off the computer sir should you switch off the computer did you switch off the computer first of all tell me i might have uh i don't remember now you're you're in big trouble now you're in big problems i'm just hanging up the call bye sir listen no no i'm i'm hanging out bye i want you to take the money he's so mad bro i didn't even do anything he won't answer the call he was trying to empty my bank accounts hello this is dave the finance manager dave listen mate please please no sir i won't listen to me now i won't listen to you now i'm trying to help you listen to me please all i want you to do all i need you to do take the money that's in my take the money here i'll uh delve in case because you don't understand it when i'm telling you take the money so this is the money in my account okay you see this is the this is the money that's in my account and then this is your this is this is bank of america right right there this is this is the bank so what i want you to do is i want you to take okay you take you take this and put it there okay take the money yeah that's what i'm trying to see that's it so you just just take that money and go and put it there i don't know how that works i don't know how bank transfers work i'm not i didn't go to school for that okay but you know i just had a word from the account department i'm just going to take the money okay just just don't do it just leave your computer don't do anything just leave your computer just leave your computer just leave your computer will you listen to me yeah i guess so okay just listen to me okay just hold on what can you see on your screen now i think it's a ghoul i'm not i don't know yes just hold on give me a moment just give me a moment okay just give me a moment okay what can you see in front of your skin uh i don't know i saw a lot of zeros see we have freeze your account can you see it um can you see it why did you take all the money out of my account i didn't took all the money we just freezed your account we we had just wait i'm not so i'm not i'll make sure that you don't do any kind of misleading or misguiding with you with us because you have already created a lot of mail and after that within half an hour to one hour you will receive a call from the local pd local police station and they will deal with you because you are being selfish you are keeping the money with you and you are not sending back to us and you see it's all zero now so you're saying that do you want your money back do you want your money back do you want your money back yeah but i don't understand hold on let me let me send an email let me send an email first okay don't do anything don't touch that's the reason i was telling you not to touch your computer i'm having i'm having one of those thought i'm having like a picture in my mind it's like a headache with a picture so you are bank of america i have a banking bank of america and you yeah bank of america accidentally sent me too much money but because i banked bank of america that means it's in your bank so all you got to do is just i mean i don't know if you're tracking with me here this might be a 200 iq thing but i'm pretty sure the money's already in your bank because you won't because you own bank of america so technically the money is already there you just have to like you your money back do you want your money back yeah i'd like to have it back please don't speak don't say a single word i'll help you to get okay now what you can see on your screen sir okay thanks tell me because i don't have time for your policemen i have a lot of work to do i have to take a whole lot of case to work okay be handy with a pen and paper first be handy with a pen and paper first okay why be handed up and i'm giving i'm giving you i'm giving you a number you call on that number and they will speak to you because you have done some mysterious activity okay i haven't done any malicious activity okay i'll call the number just give me a moment i'll call the number okay just give me a moment i'll call it hello hello you there yeah okay what don't do anything until because you were talking to me rubbish and that the reason it has taken so much of time and now i'm on of losing my job do you know that i got an email that if you don't take the money from the customer you will lose your job because you are i don't know what to say don't cry little one they're there oh no you were talking i was asking you to cooperate with me but you didn't i please don't cry please don't cry i'm a sympathetic crier please if you cry then i'm gonna cry and i don't wanna i don't wanna i don't wanna cry [Music] okay sure what's the number okay that's the weirdest way to tell someone a phone number i've ever heard nothing go ahead this number is for the better business bureau you will receive a call within 15 to 20 minutes they will give you a call they will ask you that whether dave has done something wrong with you please tell them no he was trying to help me but somehow okay dave you're the bank of america commissioner you be you basically own bank of america why can't you just move the money back i don't i'm not the owner i'm just i'm just why are you getting me i'm not the owner of bank of america can i can i wire the money why are you making this so complicated just assuming because each and every call gets recorded for quality and training purpose and i was with you on the call from last couple of hours okay i was trying to help you but you're not trying to help me sir this is a wendy's i i was trying to help you from a very long time i was trying to secure you from the people okay yeah okay but you are not trying to help me you are being selfish how pathetic it is it is pretty being selfish is pretty pathetic i'll give you that you know i met this guy once who uh the only thing he cared about was himself and he was willing to throw away everything for it anyway didn't go over it didn't end very well for him dave what if i uh this is a crazy idea i know you don't like my ideas but let me give you one more idea what if i give you the money that's it that's my idea what if i sure first of all tell me fine yeah go ahead go ahead if i give you the money that's my idea what if i give it to you that's it sir it's not my money i'm you know i got two children i got two child i don't have a father i i still with the mother i got two children what if i take the money from my account and i placed it in the bank of america's account dave me taking money for daddy america me me making the money just give me a moment hello why is this so hard we've been doing this for half an hour dave is he not supposed to do this next part or something because this is starting to get pretty nuts i mean this is the scam i'm telling him i want to give him the money just let me give it to you bro are you finished talking now uh what can i speak can i say something if you don't mind i'm all ears bro i only got one can i say something you know i'm such a big problem that you don't have it yeah you are sitting there you're making fun of me kind of yeah can i can i give bank of america the money back yeah that's what i'm trying to do i'm just sending an email to my superiors no don't say we can't do it okay just give me a moment it's not our dave dave you said that you've been working in the banking what kind of qualifications do you have yes because we have to make a record of everything we have to make a report of everything yes it is hot sir see it's not my money it's not your money i'm not sending you money from my account you're not sending the money from yeah though you are sending the money from your account but you're not sending the money to me right so just give me a moment i received an email okay just go to the line for a moment 2 2 0 1 3 what was it was that god okay hey i have an idea let's play a game called i give you the money back that way you can leave me alone you want to play that game can you i'd like to speak with an adult please can i talk can i talk to an adult can i please talk to an adult yes anyone who yes you're speaking to adult because i am the one who can help but you are not letting me to do it first of all tell me sir do you have any any store nearby you lose best buy any stone nearby you yeah how far is it from your place how far is it from your place it's like one minute i live on top of lowe's okay you do one thing where are you right now first of all tell me where are you right now pretty cool pretty close to lowe's ready just give me a moment just give me a moment just give me a moment i'm trying to i'm trying to do it just give me a moment what are you trying to do i'm trying to fix the issue and you're not letting me do it just let me fix the issue okay what do you mean you've been for the last 40 minutes you've said the same things over and over while i have told you like 17 different ways boiling it down to the simplest concept maybe in the history of all finance okay you do one thing me said i send you i'll give you whatever you want what do you want do you want i got shoes i got i got gold boolean fishing lures mm-hmm i got pigs for crying out loud i'll give you but i'll give you 25 000 worth of pigs i don't care seriously dave what are we doing here just be honest with me what are you what are you doing what's happening i'm trying to fix the issue but you're not letting me do it will you let me do it sir will you please let me do it call me back once you figure it out bye i think i just am i crazy or has this call gone nowhere for the past 40 minutes i'm i'm trying to complete the scam for him and he can't figure out how to complete the scam the only thing i can think of is that either he doesn't know how or he's not allowed to or maybe a little bit of both like because he was saying something about he gave me a phone number that i'm supposed to call um in okay hold on a second um he said that there was a number that i was i was supposed to call or that i was gonna get a call from and maybe that's his like manager or something it feels like he's i i i wanted to keep them uh baited and stuff but at this point it feels real yeah i'm having some fun too but like bro what are you doing he's just on my computer maybe he's trying to add zeld payments let me check let me let me see it's so it's so goofy to hear the scammers like sure please can you have some morals bro like all i'm asking could you please have some morals that would i'd really like for you to do that oh yeah looks like he's he added someone uh as a zeal so he basically just got a bank account that they try to launder money through announcements which is cool we can report that announcement announcement yeah hello hello so just have a word with my supervisor okay my supervisor is over here just have a word with him he found a way to send the money back okay and please i would request you not to say anything extra with him okay okay okay just give me a moment thanks for being on hold this is sam the accounts manager on the floor how are you doing today can you hear me yeah i'm i'm not i'm not doing well i am not doing well what happened what is the problem tell me tell me what the problem from so real quick what is your job title again what is your job title i'm the journal account manager in microsoft you're the junior account manager of microsoft is that what you just said not junior jonah it's journal account manager that means a state account manager okay you're the estate account manager of microsoft yes cool um why am i talking to you that's because my junior colleague has explained me that by mistake he has transferred you some extra money into your account right no no dave did dave works for bank of america yes so as if he was the technician all right i think i got the wrong number sorry i think you're talking wrong what you're hello dave works for bank of america i don't know why you're talking dave yeah dave are you on the line you called the wrong phone number this is this guy's from microsoft you called the wrong way from microsoft is dave still on the phone i know how did you get feedback dave thank you for holding the line this is dave how are you hey dave you called the wrong number you called some random guy from microsoft yeah why did you put him on the phone let me tell you he said he said that he was your your i don't know the district account he called you his little his little little babe he practically said you were his son and that he works for microsoft doesn't make any sense i just he told him he told you that i am his son but he said you were junior or something you you his junior like he was your dad let's not talk about that let's not talk about that you shut down the computer right you shut down the computer right i just want to send you the 25 000 so you can stop plaguing my life dave please let me send you the money on the computer just let me send you the money okay listen to me you take my money why did you turn off the computer why did you turn off the computer it's all i want from you don't call me again don't call me again okay dave i just want to send you the 25 000 please okay what i'm doing now i'm simply doing one thing i'm sending an email to the local police station and they will call you don't call me again don't call on this number again okay you're not trying to help you're just trying to be selfish dave i just said i want you to take the money 15 times can i give you the money listen to me may i be could i please if you listen to me if you listen to me you can send the money send you the money right now tell me tell me how far is best buy from your place four minutes four minutes okay you do one thing you take your credit card okay take my credit card and [Music] fold an origami crane out of the day how far is it how far is you told me four minutes okay listen to me four minutes away from your play take your credit card go there take a pen and paper write it down write it down first this stuff's not rocket science dave i don't need to write this down trust me what do you want me to do with the credit card you need to buy the listen to me you need to buy four 500 best buy cards okay best buy gift cards what you need to buy uh four rolls of toilet paper dave you asked me to buy gift cards call me again on this number sir okay i get it don't call me again on this number okay four best buy gift cards what do you what okay each is costing you 500 listen to me fast you shouldn't know how it works well it will work i know what how it works okay and you will do as i say you go to the best buy store okay carry your credit card tell them that i want four best buy gift cards each will cost you 500 so it will cost you two thousand dollar for four cards right okay but dave right yes one okay one thing though i owe you 35 000 though yes yes so yes so that's only two thousand dollars i'll tell you further how to do it okay okay first you go to best buy this is our offline building partners okay you go to the best buy store get four best buy gift cards each will cost you 500 how much it will cost you uh 500 i'll take i'll take 2500 let me tell you it has been already been released it has already been released okay okay because of the hackers and i know everything everything has been sorted out we will do it for you don't ask me questions don't ask i'm frustrated right now i'm really ritually frustrated if you ask a single question to me you said that you cancelled it and i couldn't use it and you were sending me a new one what do you mean you fixed it you said that you were sending me a new one you're frustrated will you listen to me you will listen to me or no yes or no yes you go to the best buy each card will cost you 500 how much it will cost you 500 steve and how many cars you need to buy uh 35 000 worth so like i don't know no no not 35 000 listen to me you need to buy only four cards from there okay now once we get the two thousand dollar once i get the two thousand dollar what i will say to my manager that yes the customer is good he's trying to help us out okay and after that we will send a representative at your house and he will collect the cash for you okay i don't have any i don't have any cash or else you will come to bank of america and we will help you to take out the money and you pay from there okay oh should i just go there then do you think no it it will take three days okay we have to make sure we have to recreate the center of the system listen to me dave oh don't make me shout please don't make me shout i'm really frustrated now i'm going to lose my job please don't make me shout on you where you need to go best buy right all right so you want me to you want me to go how about this if you're let's hope your idea works but i'm if it doesn't i'm full of ideas so uh i'll go to the best buy and then you want me to buy four cards 500 each gift cards this guy this guy is a pretty good gifter so we can trust him and then i don't know what happened exactly exactly exactly exactly that's how it works when you go to the best buy listen to me listen to me listen to me whenever go to the best buy they will ask you why you are buying this car what will you say you know let me think about that because that's so i guess i would say i'll tell you you think you will say you will face i will tell you what you need to say and i accidentally received a transaction if you i need to go by no you don't have to say all that you you are you are not that good person okay you don't need to say all this i will tell you what you need to say you will say that i got a friend reunion tomorrow i want to gift it to them that's what you say what you will say but that's a lie what will you say because you are being let me tell you best buy is our offline billing partner if they came to know that you had received something i'm working with one day bank of america they will simply simply and they will make and they will arrest you wait what they will simply quiet and arrest you because 35 000 it's not a small amount it's a very big amount and if you tell them that yes bank of america has sent me 35 000 extra on my account and i'm just showing pledge to yeah i'm a very good customer i'm just showing that i'm sending 2 000 i'll send the rest off to them they will simply won't listen to you they will simply make you sit there they will call the cops and they will make you arrest so okay i'm just trying to save you and you are just trying to pull yourself in bigger problem okay and once you get the call okay yeah i'm gonna go to the store dave okay let me help let me help you i'm gonna go i'd be yes go to the store go to the store what do you need to buy over there dave what do you think i am a fool what do you need to buy from there do you want me to buy no no no i'm so i am pledging my fealty to the king i get it okay i'll go buy the gift cards why do you have to make me repeat it over and over and over and over and over and over and over and over and over and over and over and over hello are you there i won't remember anymore i won't repeat it anymore okay and over and over and over and over and over and over and over and over and over and over again why okay i won't do it so once you get the card give me a pulse okay okay bye dang it why are you making repeated over and over and over and over and over and over and over and over and over over and over and over and over and over and over and over and over and over think i'm trying it doesn't quit you hear the click remix hello hello yes this is dave the finance manager is this dave yes sir this is dave yes sir this is dave hey dave it's me it's earl actually yes uh i'm like two minutes from my house i got the cards i'm about to pull into my driveway did you got the cards how many cards do you took four for lovely lovely it's been a great pleasure you know you are helping me i really appreciate it trust me a pleasure trust me i really appreciate it pleasure is not the word that i would say yet dave yeah it's that though so what would you say i've been i've been on the phone with you for almost five hours today that's not a pleasure but trust me it's kind of a we built we built such a kind of a relationship if in future you face any kind of problem your friend your family anyone oh you give me a call dave i'm feeling facing this problem please help me i'll definitely help you if you are helping me i'll make sure that i'll help you also okay okay yeah you're right we did kind of so once you get home once you get home give me a we did kind of become friends so definitely i'll even say i'll even share you with my whatsapp number okay if in case you face any problem you can contact me personally personally you can contact me there okay what's what's that what does that mean yes what's that what's that you don't use whatsapp it's a message like you know we have facebook we have twitter we have instagram in the same day there's whatsapp oh okay are you driving right now yeah i'm going into my driveway let me call you i got uh four four of the gift cards they had i i asked one of the guys working there i said hey i gotta give a guy some gift cards for like a computer thing yeah what's the like what does a young kid want for like what kind of what do kids like these days and he said the google cards so i got uh i got four 500 google gift cards for you guys all right let me get out of the car hold on i feel like the second i say google play these days they're like oh it's the no not that they always ask their manager like is it is it okay am i allowed to use google play not again delete i like to have a little uh how to redeem google card for cash video tutorial i like to have a nice little uh i should i should make my own that would be funny like oh look this nice guy named kipoka is teaching you how to redeem google play cards that's cool this that guy's so nice so you take the card and if someone tells you do not redeem don't listen to them you just redeem it all you need to do is redeem at that point once you've set yours your sights you don't stop hello hello yes this is dave hey dave me can you hear me yes i can hear you sister yeah it's your boy oral how's it hanging man hello can you hear me sir yeah so i got the cards uh okay how does it looks they look good dave let me tell you they look good okay okay now just take one card okay just take one card in your hand so listen i gotta i gotta blow up the bathroom and i mean we have a portable bathroom that's made out of so i don't i don't it's a portable bathroom that i have to blow up with air so my wife she's typing the google she's typing the cards on the computer for you on the notepad okay your computer is off i cannot see anything uh should be on no it is off me go over there i'm on your computer turn on your computer i'll blow up the bathroom later let me go let me see i got it holly i got it i mean it's not it says is it on i think so yeah she's got the internet on there she was she was looking up now go to your home screen and how to use a google play card go to the home screen okay just go to the home screen and open team viewer yeah the blue icon app open it i'd love to do that for you um is it open hey i want to apologize earlier today i was getting a little bit snarky i was getting a little attitude with you and i realized it's fine too you and i do understand you and i both kind of made some mistakes today and so i want to be the first to say to you preemptively i'm really sorry but i'm also sorry sir i'm also sorry if i've gone rude with you i'm really sorry yeah no it's that's okay okay is your computer on can you help me is your team your own trust me they say they say you get what's coming to you and i just want to make sure that i get what's coming to me you know okay okay is your team here on yeah it says allow remote control help me out with your id and yes just help me out with your id i feel like we're redeeming the situation you know it was bad and and we were fighting okay just helping out with the idea yeah i was kind of upset with each other but now we're able to flip that around so the idea is yeah definitely this okay help me out with the password the the password is okay yep just looking at the uh kind of tutorial here once you have the code don't click on anywhere at this point don't don't do anything sir just hold up yeah it's okay i'll give you a minute sir it says so you told me the wrong password what you told me the wrong password no i didn't help me out with the password what is the password oh but he might not be able to see my computer or do anything on my computer what is the password uh hold on let me find it again yeah i'm trying to find teamviewer again don't close it okay once i get connected then close it okay okay so there's a little button next to it i can create a new password should i do that let me do that okay ready just help me out with your id the id which is written over there yeah i'm just reading up on this tutorial about what to do with the cards no don't don't do anything don't click don't click on anywhere okay just just let me get connected okay james i just wanna help me or help the situation you know um are you handy with the cards yes so did it did that did it work that time are you handed it no it's not it's not taking it because i see it it disappear what's any desk there's also something open called any desk okay just give me a moment just give me a moment is that something you don't do anything all right i remember jessica was using that give me a moment just hold on okay okay open up any desk uh okay hold on i mean yeah it's at the bottom what do you want to do with that at the top on the left hand side can you say this desk and a nine digit number over there uh yes it is wait i called him james did you it's can you see an option over there which says accept give a click on that oh yeah it says security warning another person yes at the bottom can you see a check box there's a check box click on that i'm just trying to figure out and after that give a click on accept i'm trying to find the section in the store that says redeem that's the part that i'm looking for uh you don't have to redeem it okay except how are you there okay i click i clicked accept i'm just gonna see if i can don't do anything don't do anything sir don't do anything let's see if i can get this to work then allow you there that minimize everything minimize everything you're not listen to me why don't you listen to me sir why don't you listen to me what was that sorry i didn't why don't you listen to me you tell me i think i figured it out though i got this handy little uh this tutorial it was saying you go there and don't do anything click redeem don't do anything so don't do anything don't do anything hello you're there just hold on don't call me again he's not happy by the way i did that after the first time he smacked something and it looks like he just smacked it again and almost like i did it but oh he's trying to minimize it you can't see oh he's frustrated because i'm not listening stop doing it don't do anything don't do anything if you do anything i won't pick up the call don't do anything what do you mean don't do anything okay just should i just be quiet for a minute i mean i got the cards did you hear me yes minute you have to minimize everything minimize i think i already got a thousand dollars over to the to you just minimize it minimize it minimize it sir minimize the pages minimize the page the page okay go to your home screen all right open up your team here at the bottom open up your teamviewer dave what's wrong i i don't understand you seem a little bit on edge a minute ago you were saying sorry and you were saying thank you and now you're it almost sounds it almost sounds like you're crying because you're not because you're not listening to me sir you're not listening to me if you listen to me no problem will happen what do you mean no problems will happen there's already a problem you accidentally sent me 35 000 that's a little bit of a problem dave anyway so i think i got don't do anything to give me a moment sorted out don't do anything sir don't do anything okay okay you don't do anything just give me a moment the inflatable bathroom don't do anything okay leave your computer as it is what option you're getting over there what are you getting any kind of option over there no it just says let's just get my my screen yeah just hold on for a second just hold on just hold on for a second hello yeah take it forever i think there's a uh hold on let me let me try something i think he can't access doesn't see anything with teamviewer and i think i can fix that let me see something [Music] is i'm sick dave dave yo what's up kevin thanks for the radio the text now subscriber you are trying to reach is not available please leave your voice after the tone we're helping the scammer by not helping him thereby making him okay we're not help we're not helping him but now he's not answering i think he's just mad at me um we're helping a scammer by not helping him for five hours which subsequently makes him really really angry so maybe he'll lose his job and his life will be on track i hope you guys are swell it's good to see you um i'm not sure if we'll be able to talk to him again it seems like lately this these it almost makes me wonder if scammers are being trained or they go okay guys here's the deal like there's this concept called sunk cost fallacy and exhibit a i don't really think that they're training them with my videos i'm not that uh well with the word be i don't think can see just conceited is the right word but whatever exhibit a uh adam and alex spent 36 hours with kip pogo but um it seems like over the past handful of months there's less and less scammers who are willing to just like if if things don't go their way they just move on and they're on to the next one which might be better business maybe the bosses are just realizing you guys can't stay on the phone for 30 hours or whatever but but we still have we've had just uh like last month we had like two calls that were over 10 hours and we're a ton of fun so i've just noticed that they seem to be less patient and less willing to the text now subscriber you are trying to reach is not available let me call from a different number but i think that yeah he's probably just saying you know what this is dumb this guy's not listening to me it's not going my way the text now subscriber you were trying available please leave your message after the tone yeah dave this is earl calling from my wife's phone um i think we got disconnected uh trying to figure out what to do network i guess i'll just hang on to this last card uh but yeah i i i still owe you a lot of money man so i caught call me back uh call me back and i i i'm happy to give you guys the rest of the money you got my number it's the 506 the 506. [Music] that was fun that was fun [Music]

Channel: More Kitboga

Views: 175,609

Keywords: full kitboga call, kitboga archive, kitboga unedited, live scambaiting, full scambait calls, full prank calls, live scambait, kitboga live streams, kitboga live, scam baiting, scam live stream, long form improv, improv accents, kitboga uncut, kitboga live stream, kitboga live stream fails, kitboga twitch, improv comedy, live improv, live prank calls, kitboga longest call, scambait world record

Id: WwGv5SSwIbU

Length: 387min 22sec (23242 seconds)

Published: Wed Jul 27 2022