The computer should just know! - Tales From Tech Support

hey everyone welcome to r slash tales from tech support where we get to have a little chuckle at the technically disadvantaged if you find these stories entertaining do me a favor click like and subscribe so you don't miss any future stories i'm uncle reddit and have i got some stories for you hey guys welcome to r slash tales from tech support where we get to have a little chuckle at the expense of the technologically disadvantaged i'm uncle reddit and uh yeah it's been five months since i've done a video i feel like we're in an intervention anyway so i'm back i know it's been a long time some of you are new some of you don't care the ones that do care though i apologize i uh i let life get in the way haven't done a recording in a while and youtube has been changing the rules a little bit for us guys and some are holding pretty steady to not show on their face on video but uh from what i've been told we need to uh otherwise they're gonna start dinging our channels for that and uh i avoided it for a little while and hand and hauled and so i don't really have a good studio space but we're in this 100 year old attic and i think that'll suffice for now little crumbly chimney behind me anyway on to the stories thank you guys for hanging on waiting for me and hopefully we'll be back on the regular now i don't trust anyone who responds to emails at the speed of light working on a client request to upload some contacts into his account crm tech support pretty standard for some quick context we can upload as many contacts as you want but it obviously takes longer depending on how many are in your file also to upload contact files from a spreadsheet we have to assign the spreadsheet columns to fields in the system using our little upload program which means that clients are supposed to put their contacts info in relevant columns one column for each the name phone number email addresses etc this client in particular was feeling a little frisky that day had over 20 000 contact records thanks i hate it file was a mess names in the phone number column random strings of text in the email column bits of address info just scattered throughout the entire thing it was as if jason pollock had a fight with microsoft excel in one no way the upload tool was going to accept it half these contacts didn't have names or contact info just descriptions contacts do have to have at least the first or last name in order to be uploaded ticket titled urgent automatically puts you in my personal center's queue as last priority so i send a detailed email letting him know everything wrong with the file and what he needs to fix before it can be uploaded close ticket x out of ticket move on to the other work before i'm able to actually move on to anything else i see a ticket reopened notification in my inbox guess who yes please upload the contacts as specified it's very urgent thank you i squint at the time stamp on the ticket 32 seconds between me closing the case and him responding my dude either has some wild thumb speed or he responded with his mind i wait about 30 minutes before replying back with the obligatory per my last email and copy and paste my response 30 minutes in the center's queue didn't cool him off as he responded around 25 seconds later contacts are exactly how i want them now please upload it's very important i go to lunch for an hour return and reply back letting him know that i physically can't upload his contacts until he makes the changes i asked for 44 seconds later i looked over the file before i sent it everything looks good i want this uploaded immediately it's at this point that he goes into level 2 of the center's queue while i get other tickets and calls level 2 means you might get a reply from me by the end of day if not i'll get to you tomorrow sometime please find something to do other than refresh your inbox every half second at some point speedy sent in three or four new tickets to the queue all just 20 30 seconds to a minute apart angsting about his contacts not being uploaded a co-worker of mine finds him and sees that i was already working with him we chat a bit and she figures she'll respond in hopes of hearing the same thing from two different people might knock some sense into him she also included a screenshot of my email highlighting the bits detailing the changes we need and the reasons for them shockingly speedy doesn't respond for three whole minutes maybe the downs finally kicked in i did not see that part i'm sorry i'll look at this and get back to you the first line of my email said something along the lines of hi customer i was trying to upload your file but there are a few changes we'll need you to make first i can only guess that he read this line and just stopped processing inputs altogether too long didn't read chucklehead prides himself in responding to emails faster than he can mentally process them yup reading is fundamental boys and girls you gotta actually read from the start follow it all the way through to the end and you know i'm not saying i've never been guilty of actually you know misreading something or misunderstanding something but if somebody keeps kicking something back to me there's usually a good reason for it so make sure you double and triple check oh i think i found the problem you have a bad last name so this is a fun one i got a few days ago new hire calling in stating that her starting password did not work usually these things can be user error from the end user or the account creation side me good morning thanks for calling it this is me how can i assist you her hey i'm a new employee with our company and i can't get into our system me are you at the windows login screen or the citrix login screen her windows i pull up her account and find the new hire spreadsheet it has each new hire their email and one-time use password on it me can you tell me which password you're using we can't give out passwords over the phone so i have them tell me their password for this next portion i will use fake company names and fake default passwords her parker four five four five percent me hmm that's what we have on file i'm going to open up an ad and reset it back to that same password in case someone in fact fingered it ad gives me an error invalid password me strange it won't let me use that password for some reason trying again again ad tells me invalid password strange because this is just a variation of one of many password templates at the company me one moment while i reach out to an admin regarding this i pulled up teams and reached out to an account admin he tried resetting it himself and got the same thing he pulls in another account admin and gets the same thing we escalate up to the exchange admin in case it's an issue with he checks everything and he can't figure it out either this chat is getting larger and larger until the sysadmin joins in says admin well you see guys the reason you're unable to reset mrs park's password to parker four five four five percent is because it has her last name in it the chat was silent for roughly 10 seconds and then was quickly filled with just people stating that they are dumb or just as people smashing things into their heads me mrs park again fake name her yes me we found the issue her oh good what was it me your last name is park we were trying to set your password to parker which has your name in it and that's why it wasn't working her cackling laughter oh my god that is hilarious how many people did it take to figure that out she asked jokingly me way too many i said seriously yup sometimes it's the little things that trick us up boys and girls and just like the first story you know even those of you who are in tech sometimes need to read a little bit as well if you know their name can't be in the initial password then that's something that somebody should have caught a little sooner but who knows i'm not in tech anymore and when i was it was very minimal very lightweight mostly hardware so hey have you guys ever run into anything like this with your systems let me know in the comments down below i found that my overall tolerance for bs has plummeted during this lockdown there are a collection of phrases and actions that the end user has or does that invokes instant resistance from me could you ring me to talk through these instructions no my instructions are four bullet points long and contain no jargon you're an adult this needs to be done asap urgent use of high importance flag when i read the body of the request it relates something that doesn't need to be done until the next day absolutely no i'll send out a company-wide email with instructions and information user replies asking a question that has been covered by my initial email your email is being ignored read the original email darn it i'm no good at it well in that case don't get a job in i.t i send around company-wide emails regularly stating that any it issue is to be sent to a group it email in every instance then simply reply to whomever in it picks it up users are not to email individual members of the team to report issues under any circumstances as they will not be picked up end user emails meet direct to report and gets pissy at me later on that i've not responded i bet they'd struggle to empty a boot full of water with instructions on the heel user emails it 24 minutes later the user emails it again about the same issue actual event she wanted a training link sent to her and she sent both emails after i'd left for the day i'd already told her twice to send one email only and i'd get to it as soon as i could after this i went to her head of department she hasn't spoken to me since i know you're busy but get in the sea while i'm moving through the department with purpose while you're here i've got something to ask you why aren't you in the sea yet i've followed your instructions and it hasn't worked i log on see that they've not followed my instructions at all i tell them to follow the instructions this isn't how i usually do it and bing it works it's almost as if your way is crap and my way works because i know what i'm doing and you're a stale donut masquerading as a human edit any email in all caps nope you're shouting i don't respond to shouting is there a problem with the system stop asking this question you clearly have an issue you want to report so just tell me your issue so yeah i understand what this ittech is saying and while i get the sentiment there's a few things that i wanted to point out if you guys are following along on the screen with the text i gotta say if you talk about other people's ineptness and lack of detail and reading and everything else how about you try using punctuation capitals spelling spaces between words um you know i copy and paste over because i want to for the most part i want to leave the integrity of the original post but uh this op not only got a little bit of an issue with typing things out uh there's also a little bit of an attitude problem and i don't know if it's from burnout from dealing with people and simple issues over and over and over and i get hey repetition drives anybody nuts but uh what do you guys think do you think he was overboard with some of this stuff or do you think he's dead on with all of it or do you think there's a combination in there some of it's the tech some of it's the end user let me know in the comments your software allows me to enter the wrong numbers this customer had been complaining for months about incorrect numbers in our software concerning deposit amounts they were always off she tells us and each time we call we ask for some specifics so we can investigate she never sends us anything and just waits about a week and calls again finally though she's ready to speak with someone and i'm bored so i decided to call her back and deal with it after a few confusing minutes with her i realize that the numbers in question are the daily and monthly deposit variance numbers she scans and emails me a few examples that have the actual deposit number crossed out and then a number handwritten she explains that the actual deposit numbers are wrong and that the handwritten numbers are her corrections she wants to know why those numbers are never correct and are sometimes off by a huge margin her question is where do the actual deposit numbers come from and how can we make them correct this is where i explain that the person closing out for the day is the one that enters those numbers right before this report prints she tells me that she's the one who does this and that my explanation makes no sense because she'd know if she were the one entering those numbers i have her do a test if you reprint a report for a previous day and you have the option of entering these numbers again and overwriting the originals she prints the report and i asked her what she entered when asked for the deposit amounts she tells me that the numbers are different this time though i ask her to do it one more time and to stop at each step selecting the report selecting the date entering deposit amounts clicking the print button she pauses for me at the report selection date selection and then i hear some keys quickly typed and then she paused before clicking the print button i asked her what that typing was and she tells me she really doesn't know a window pops up and she has to type a bunch of numbers and hit enter a few times to make it go away what the heck for months now she's been flying by these fields without even reading the prompts it turns out she was new to this position and nobody trained her but seriously spending 30 seconds reading the screen would have solved this day one i don't even know what to think of this because she didn't care enough to read a pop-up form asking for deposit amounts but she was counting the deposits and handwriting the daily figures she clearly cared about accuracy but not enough to read after i explain all this to her she gets a little upset and asks why our software lets her enter the wrong numbers every day she tells me a computer should be able to detect that the numbers were wrong and warner it just never sinks into her that the purpose of these fields is to allow her to hand count the deposits and enter them so that over slash short can be calculated we end the call with her believing the software is at fault and that she will have to continue handwriting the correct deposit amounts ah at least she never calls back about it okay guys that's it for today kind of keeping it short and sweet uh i'm glad i'm back hopefully you're glad i'm back and uh yeah i hate showing my face on camera but hopefully it'll be all right let me know what you think of the the lighting is it too bright too harsh too weird too dark in the back although if i turn the lights on in the back uh yeah it's not pretty like i said it's an attic it looks like an attic hey any ideas for future videos if you got your own stories leave them in the comments down below or you can shoot me an email at unclereddit gmail.com and i really appreciate you guys hanging around to watch the video if you've stuck around this long do me a favor click like subscribe and click that little bell icon just so you don't miss the fat guy with a beard telling you stories see [Music] you

Channel: Story Time with Uncle Reddit

Views: 5,725

Rating: 4.9803438 out of 5

Keywords: uncle reddit, reddit, reddit stories, funny reddit stories, r/idontworkherelady, r/prorevenge, r/entitledparents, entitled parents, funny reddit stories 2020, rslash, subreddit, best of reddit, reddit top posts, top posts, top posts of all times, comedy, funny reddit posts, funny reddit, fails, cringe, entitledparents, entitledparents fails, entitled parents fail, malicious compliance reddit, malicious compliance, tech support, tales from tech support reddit, one click only, facepalm

Id: JQMH42XOSAc

Length: 16min 29sec (989 seconds)

Published: Mon Oct 26 2020