r/Maliciouscompliance Karen Became Manager, So We Started Fighting Customers

welcome to r malicious compliance where a karen gets herself fired on her first day on the job our next reddit post is from the old angry anus i worked in the logistics department of a fairly large company my job is to check our system for orders that come in and to rearrange the shipping for them when the orders come in they include the date the materials have to be delivered by sometimes someone on the team makes a typo and inputs the wrong date but it's rare our company is really big on having work instructions and standard processes for everything we do my instructions are to always deliver the shipment by the date in the system there's this one co-worker who has a history of inputting the wrong date i've had to ask her a number of times in the past to please verify the date and she would go in and correct it this one time there were a few dates that looked wrong so i emailed her and asked her to confirm them she flipped out saying that she isn't making those mistakes anymore and i'm wasting her time she reported me to my manager for not following the process or my work instructions and he flipped out at me saying that i'm going against our company culture and that i'll be written up if i go outside the process again by emailing the material planner a month or so later i see an order come into our system it's a huge order with a combined weight of 30 000 pounds i checked the delivery date and it needs to be delivered in three weeks to colorado and it's currently in india i know what project this is for and the delivery date definitely isn't right these materials don't need to be delivered for at least two months due to delays on the build site the material planner never updated the need date to reflect those delays so what do i do i check the work instructions my boss wrote and according to my boss's instructions if an order can't make the delivery date in our system via ocean travel then it has to go via air and i sure as hell i'm not going to email that dumb co-worker to ask for verification after what happened last time so i get in touch with our logistics company and it's gonna cost close to a hundred thousand dollars to fly the materials from india that's ninety thousand dollars more expensive than if we had shipped it via ocean i set everything up and once everything got loaded onto the plane i sent that dumb co-worker the documentation not even two minutes later she calls me flipping out i tell her that i plan to deliver the shipment by the date that she requested and then their silence after a long pause i say is there anything else i can help you with she hangs up in my manager calls also flipping out i tell him that i did exactly what he told me to do and i followed the instructions that he wrote he told me that i should have known better and that my job was on the line because of this false his job and the material planner's job was on the line because of this i did exactly as i was told and i was just following the company culture hr and upper management launches an investigation and i am cleared of any wrongdoing i was specifically instructed to not go outside of the work instructions that my manager wrote the material planner got written up and my manager got in deep trouble because he forgot to add an approval process for shipments over fifteen thousand dollars to his wonderful work instructions like his manager had asked him to our next reddit post is from packrat this story happened about two decades ago some background my first job was at a fast food chain i worked hard and pressed the store manager and got myself promoted at the time i was 17 so i was promoted to team leader with the implication that i would get promoted further when i was older i was still in high school so i worked the evening shift from 4 to 12. the evening manager was a good guy who also worked hard and as a result he had gotten promoted to a store manager position at a different location since they needed a manager and i wasn't old enough they hired a new manager who i'll call karen so karen is hired and starts shadowing the current night manager learning the ropes after two weeks the evening shift manager departs and she takes over this is where the story really starts i normally get to the store about 30 minutes early one of my responsibilities is to make a position chart which tells the workers where they're going to be working that night i need to hand it off to a manager for approval before posting it as i arrive i notice one of our night shift workers is already there we'll call her jen jen is sitting in the lobby crying and being consoled by the other employees i always found her to be a bit manic but she was a nice girl she had a rough home life so i didn't hold it against her i came to find out that she just had a huge fight with her mother which ended with her getting kicked out so she was effectively homeless it was a good reason to be upset i asked her if she needed the night off and she said no she needs the money i couldn't disagree with her so i hit it off to get started so given what i know i make a position chart and plays karen on the register and jyn on their fire where she can get help if she can't focus i walk to the office to hand off the chart to the night manager and i was surprised that she wasn't there normally he's in the office at least an hour before his shift starts to make sure everything is ready that's when i remembered that this was going to be karen's first night alone and i groan inwardly this is going to be a trial by fire kind of night the day manager is there but there's no sign of karen it's now about 10 minutes to the start of the shift and even the day manager is wondering what's up i fill in the day manager about jyn show her the chart and asks if it looks good she agrees and i said that i'll post the chart for now and karen can sign it when she gets in i had just finished posting the position chart when karen shows up looking frazzled she heads to the office without saying a word to anyone meanwhile people start getting into position and get ready for the shift a few minutes later karen walks up pulls my position chart and replaces it with a new one again she walks off without a word according to the new position chart jyn is working the drive through and karen is working nothing her name isn't even on the chart she has another employee working two positions and the whole shift working effectively one person shorts what the f i head to the office where karen and the day manager are talking and ask for clarification i say there must be some kind of mistake no that's right but you're not working in a position and this other worker is working two positions well how am i supposed to be in charge if i'm working a position you need to be in a position you're accounted for in the labor calculations well i have six years of management experience and i've never needed to fill a position to get the job done things are gonna change around here we do things my way now now she just spent the last two weeks shadowing a manager that walked her through every step of the job she knows she should be in a position and why this shouldn't even be a question she just wants to spend her shift sitting in the office and everyone knows it at this point the day shift manager and i are sharing horrified looks at each other i tell karen that she's gonna have to move people around if that's what she wants because it's her plan she gives an exasperated sigh and heads off to do just that i turn to the day shift manager and plead with her to call the store manager and let her know what's going on she agrees i head back to the line and start working a short time later the day shift manager pulls me aside and says that according to the store manager it's karen shift so she's in charge karen makes all the decisions then the day shift manager left for the night the store then proceeded to implode in spectacular fashion less than one hour in the employee working two positions is so overwhelmed that orders are taking three times as long to get out the drive-thru was backed up with college guys stuck at the window trying to flirt with jen who is having none of it and is getting more annoyed by the minute as the weight gets longer and longer customers are becoming more and more irritated as they get to the window and they're taking it out on gin things are starting to get out of hand and karen is nowhere to be seen i go to the office to let her know that we need help and i find her watching a portable tv i start to tell her what's going on and she cuts me off she tells me to get back on the line do my job and stop bothering her i was about to try to explain when i just thought you know what screw that cue malicious compliance i turned walk back to the line and watched the chaos unfold 30 minutes later a customer at the drive-through is giving jyn an earful about how long she's been waiting the customer calls jyn worthless and jyn goes off jyn takes the large strawberry milkshake next to her throws it at the lady and calls her a fat ugly grunt the customer and the inside of her car are covered in pink goo everything went so quiet you could hear a pin drop then this lady starts screaming jyn closes the window on her and walks calmly to the back the lady peels around the front and comes in the front door screaming for a manager i go and knock on the office door karen appears looking pissed and annoyed she tries to snap at me but i tell her she has a customer at the front asking for the manager karen rolls our eyes and heads towards the front oblivious to what's waiting for i went to the back of the store and found jyn huddled up crying again i tell her to pull herself together and head back to the front when she's ready i hid to the front where this purple face lady is screaming at karen about dry cleaning and upholstery cleaning and i want that girl fired at this point i can see that karen has finally realized that things have gotten way out of control she's trying to calm this lady down but this customer is having none of it eventually jyn comes back up to the front and this lady starts in on her again calling her all kinds of nasty things karen just stood there and let this woman berate her jyn just kind of deflated in front of us watching her crumble like that just broke something in me i walked over to jyn and said just quit you're better than this job and you can do better she looked up at me for a moment then smiled she lifted her chin walked to karen and said i quit handed over her name tag and walked out karen started apologizing to the customer who now seems slightly satisfied then karen started badmouthing jen to her saying how she was a terrible employee and how we were all happy that she was gone that's when i decided that i was better than that job too i looked at karen and said the only terrible employee here is you and i walked out two other employees walked out right behind me we all met with jen in the parking lot and went to ihop where we sat and speculated about how karen was getting along jyn told me that that was the first time in her life that anyone had ever stood up for her the next day i got a call from the store manager asking for an explanation apparently karen had struggled the entire night with service afterwards she had been there most of the night trying to clean and prep for days shift and had done a piss-poor job the story she had told the store manager was that jen and i had planned everything with the intent of setting her up because we didn't like her and we wanted to see her fail karen had basically blamed the entire incident on jen and i the store manager told me that she was investigating to get all sides of the story so i told her my side a few hours later the store manager called me again to inform me that karen was no longer employed there and asked me if i would be coming in that night i asked if jyn was getting her job back and the store manager said no that whole debacle with the milkshake wasn't something she could overlook i said then my answer is no the store manager was surprised she tried to negotiate with me i told her that my price was jen getting her job back and she said that she couldn't do that and that was that and if you're wondering how jyn turned out i married her we are very happy and we have four kids together our next reddit post is from phoenix when i was a senior in high school i started working as a cashier at a grocery store while this wasn't my first job it was my first job as part of a union and i learned about some of the pros and cons of unions it was mostly pros like regular raises breaks holiday pay etc we had this woman who was basically our human resources person and we didn't get along from even before i worked there i'll call her sally i came in for my interview and sally wasn't there and had left work for the day i remember apologizing and saying i must have mixed up the days is there any way you can find out which is the correct day for my interview but the manager on duty advised me that i was correct because they had checked the calendar in her office and she had written it down so this guy the front-end supervisor and the other manager who came in to start the shift all interviewed me and hired me instead i later heard through the grapevine that she was working two locations and really wanted to be hired full time at the larger store which would have been a promotion for her however she was placed full time at our location only and didn't get promoted her missing my interview was the final nail in the coffin for her as this was just one of a long list of mistakes that she made she was always making excuses for why i couldn't put in to be transferred to another department when they were hiring people for those departments even though it was lower pay even so i came back to work there over my winter break for college and also summer break here's where my malicious compliance comes in our union states that after a waiting period of about three months we get holiday pay for working sunday and holidays we were also entitled to a raise every six months and being away at college is not supposed to affect that since we joined the union before leaving and come back on our breaks and we still owe union dues during that time i got my first paycheck stub for the summer and i noticed that i didn't get my holiday pay for working that sunday nor my race i spoke with a co-worker who advised me to speak with the store manager this manager was one of the ones who interviewed me and always looked after his staff he said that he would fix the mistake and get me the money that was owed to me as far as the holiday pay though that was something that only sally could do since she was in hr and he suggested that we go to see if she was free and speak with her she spoke to us in a condescending tone about how it was union policy that i had to start my seniority all over again and that i had to re-earn my holiday pay by being there for three months my manager pointed out as did i that i should still technically qualify for the holiday pay but she just kept saying to me it's union policy my manager calmly tried to negotiate with her and get her to correct the error and he even stated that other employees hadn't had to go through this i finally just raised my hand to silence them both i said okay so you're saying that i can't get my holiday pay even though it was before i left to go back to college at the end of january due to union policy correct yes she said with a long dramatic side that was meant to say like i've been telling you i nodded grinned and stated but union policy also states that i don't have to work holidays or sundays and that i can't be penalized for refusing to do so correct my manager grinned at me like he was very proud of me as he saw exactly where this was going well um yes that is true sally said looking a bit nervous okay well then here's the compromise since union policy states that i can't get holiday pay for working sundays and holidays for the rest of this summer i just won't work sundays or holidays and as per union policy i'm allowed to do this she immediately started laying on the charm about how i'm such a great worker and we really need you to be there to help us out on sundays and holidays but i pointed out that they had plenty of other employees who were getting holiday pay and i would be glad to return to working holidays and sundays once i got my holiday pay for doing so my manager commented that we needed to change his schedule and casually mention how this was going to be hard because he now had to take me off next sunday and monday because monday was memorial day and the store would just have to make it work if they couldn't find anyone willing to come in once sally had left for the day the manager called me up to the office i walked in to find him and another manager there grinning ear to ear and telling me how proud they were of me for how i handled that situation on memorial day in the 4th of july i got a call asking if i could come in because they had other people call out sick who were scheduled i just calmly explained that i was no longer working sundays or holidays and that sally could explain why before the end of the summer she found a new position in quid and the new hr person was much nicer one of the first things a new hr person did was fix my holiday pay this lady has such stupid logic by her doing that you pulled out of sundays and holidays meaning another person who was being paid time and a half had to come and work in your place so it's not like she was saving the company any money because at the end of the day still a time and a half person was working so at that point why wouldn't she just reverse her policy because all that really accomplished was being down one potential worker i mean realistically i can tell you why because she's egotistical and too proud to admit that she was wrong so she stuck to her guns like an idiot that was our slash malicious compliance and if you like this content check out my patreon where i publish extra episodes also hit that subscribe button because i put out new reddit videos every single day

Channel: rSlash

Views: 901,577

Keywords: reddit, r/, rslash, r\, sub, subreddit, best of reddit, reddit top posts, top posts, top posts of all times, funniest posts, funny, comedy, funniest reddit posts, funny reddit posts, funny reddit, fails, cringe, maliciouscompliance, malicious, compliance, r/maliciouscompliance

Id: 5yCJm_efnvM

Length: 17min 22sec (1042 seconds)

Published: Tue Mar 30 2021