Jessa Jones of iPad Rehab speaks at Boston Legislature

all right how does this work let me try it fix it okay they're fixed have you tried turning it off and on the old classic I'm Jesse Jones I'm here from Rochester New York I flew here just to come and talk to you guys today I was a stay-at-home mom and then I started fixing broken Apple devices primarily and other devices as well I've now trained seven other stay-at-home moms and one stay-at-home dad to also fix these devices we fixed over 30,000 devices less than 5% would have been considered repairable by authorized repair so I wrote down some things so that I don't waste my time here recently I became Apple certified so I am Apple certified you can see it right here now this is largely meaningless in fact it tells you right on the back of the letter what can you do it says benefits of being Apple certified technician alpha certification website this site gives you online access to your certificate and that's it and that's pretty much true because there really isn't like you've heard from these guys bonafide practical options for authorized repair at least not for Apple devices and Samsung devices like I'm familiar with so that leaves this this gap here where if you say have an iPad cracka screen there is no authorized repair whatsoever for anything that you can do to break your iPad period no service whatsoever what if you like these guys lose your you know drop phone in toilet now you've lost your memories there's no authorized repair for data recovery and then even things like a really classic problem iPhone 7 epidemic failure of audio I see Apple will if you go there they will tell you that it is a made up thing they've never heard of before even though we know that their internal in-house support ranks that is the number one problem that they're hearing calls about so we have this long history of being misled by by manufacturers and what I wanted to talk to you one thing I'm kind of afraid about is that the new independent repair parts provider program from Apple is sort of this hand-waving yeah so you know we're doing right to repair so we'll go away unnecessary that is not good enough in fact that repair that program is is quite anti repair so for example iPhone 6s if I want to go buy an iPhone 6s it's going to cost me about 200 bucks if I get it used on swap accom which is a pretty good place to get phones if I want if I drop that phone and I cracked the screen then the Apple certified price for that screen is 160 bucks and the Apple certified repair price 169 bucks so the independent repair provider program is economically not feasible and so it's going to be just like authorized repair which is we don't really fix anything we tell you everything's not repairable and we want you to go buy a new phone now that sets the stage though for what I'm really afraid of which is the same stuff that these guys have mentioned to you earlier today software locks it is true when I heard Robin say you these guys could make it so that you can't plug in a power button it's you know coded to the device we're seeing precedent for that right now as we sit here today iOS 13 was released and it now if you switch the battery will tell you this bat you're by Apple and it will weigh function it will take away your battery health information if you change your screen you lose true tone you'll lose ambient light sensor function if you lose your home button you could lose your whole device because you can't press home to update and there goes your data so we're seeing precedent for this software lockdown you asked what could I do differently if this bill was passed and for me assuming it trickles over to new york which i think it would i would be able to fix more stuff my coreg my Roomba you know things that I would like to fix is you know I would teach kids to fix I've trained 500 people to learn how to micro solder I love fixing people love repair and practical repair is such a great thing that users don't have an option to do practical repair from authorized sources so we need bills like this we need your support to help enable users to have the choice to roll back their software to a version as their device still supports you know if you keep updating your phone you're gonna get a hardware software mismatch and then it doesn't work anymore well how about how about this listen can I say I understand there's a security risk give me is a to consent I understand I might blow myself up fine I understand that I would may have a security risk if I want to go back and make my phone work again on the old operating system we can't do those things and and I think those a software locks are what I'm really afraid of because we're seeing more and more and more of them coming out that's all I'm happy to answer questions thank you for your testimony any questions there being none thank you for your time and taking time come down Rep center of Rogers here how do you know you're so popular

Channel: Louis Rossmann

Views: 191,425

Rating: 4.9773765 out of 5

Keywords: Jessa Jones, iPad Rehab, right to repair

Id: jVHhn1DcfT8

Length: 5min 6sec (306 seconds)

Published: Tue Oct 29 2019