Is hybrid work the new normal?

it may be Sunday morning but Monday will be here  all too soon for millions of us that used to mean   heading to the office until the pandemic hit  forcing those who could to work from home as   David Pogue shows us it's an option many workers  continue to embrace even demand until the pandemic   most office workers went into the office 5  days a week during the pandemic they mostly   worked from home so as the pandemic eased you  might have expected that they'd go back to the   office 5 days a week that's certainly what Jamie  Dimond expected he's the CEO of America's largest   bank we want people back at work and my view is  sometime September October it'll look just like   it did before as it turns out the workers rushed  back to the office full time never happened what   they really like most people is working from home  two or three days a week because that saves on the   community time it gives them more time with kids  and family it gives them more personal autonomy   and how they organize their day it they even  things as small as I can have the temperature at   the temperature I like Steven Davis is a senior  fellow at the Hoover institution at Stanford he   and his co-authors surveyed 30,000 Americans about  work and what they said is hybrid hits The Sweet   Spot most people really really like it so that  kind of broke the norm of course not all kinds   of workers can work remotely even so at this point  about a third of Americans are working on a hybrid   schedule and that number is expected to grow  as more employers go hybrid we believe that the   future of work is hybrid for sure and that's going  to be the modern work style Kelly Steckelberg is   the Chief Financial Officer of Zoom yes that Zoom  the company whose video chat software helped make   remote working a thing in the first place the  company now expects its own local workers to come   into the office two days a week so we have product  engineering for example comes on Mondays and   Wednesdays uh sales and marketing come on Tuesdays  and Thursdays because we don't have enough space   any longer to host everyone at the same time oh so  you you are in effect saving money on office space   we are saving money we have actually downsized  our space during the pandemic we we closed some   of our offices bringing the company's workers back  after the pandemic even two days a week was an   adjustment at first we're all human right we don't  like change once they've been doing it for a few   week they remember how great it is to see their  friends and colleagues in the office and and they   like it more of course less time in the office  means less time for new hires to learn the company   culture and less time to Mentor younger workers  you have to be a little bit more deliberate   about that then that's what we had to do during  the pandemic I would just schedule a 15-minute   like catch-up hey how are you how how is your  life going those I make sure that I continue to   schedule those video check-ins on a regular basis  so if hybrid work is so great how come we weren't   using it before one big reason technology video  programs like Zoom messaging programs like slack   and collaboration tools like Google Docs if the  pandemic had struck 20 years earlier it would have   been infeasible to have the same kind of shift to  work from home wow I mean there aren't many things   to be grateful for with the pandemic but that it  waited and 2020 that's that's one of them that's   one of them before the pandemic there was also a  stigma about working from home how could bosses   know that their workers weren't just goofing off  the boss can't observe what the workers are doing   to what degree are managers installing monitoring  software on their remote workers machines most   workers dislike the intrusive quality that  I every key stroke and where I'm looking on   my computer screen and how often I'm sitting down  is being monitored they dislike that they dislike   that yes so what works better is evaluating people  on their performance rather than trying to watch   exactly what they do so this was something that  we developed over the last two years at Zoom   headquarters workspace executive Alana Collins  showed me some of zoom's new products for hybrid   work there's an off-site receptionist who can  cover multiple floors or even buildings are   you the building wide receptionist I am how can  I help you oh uh I'm expecting a huge crate of   Skittles can you arrange to have that delivered to  my desk I absolutely can thank you love your work   and there's a system for reserving a desk on the  days you come to work or a conference room yeah   that's my kind of meeting two people all right you  could select the time right here oh okay oh yeah   oh no I I believe in long meetings and this will  immediately change to red letting everybody know   that I have that meeting room all day but hybrid  doesn't always mean two days a week there are many   flavors of hybrid work we identify 22 weeks a  year and we say we would like folks to try to   be in person those weeks it's 3 days a week but  only every other week kind of generally we would   like them to be in person a minimum of about 25%  at the Ohio headquarters of Smuckers the company   famous for jams and jellies CEO Mark smucker has  developed a hybrid version of hybrid attrition   is down and our productivity has improved and  folks really seem to like it we have been able   to retract new Talent from multiple geographies  geographies like San Francisco I have my dream   job it's based in Ohio working with people that I  really like working with but I'm I have my dream   life and you know my family in California Smuckers  marketing executive Nicole Massey works from her   West Coast home most days but spends 6 days a  month in Ohio you have to really think about   what am I going to do this week when I'm in the  office or versus what am I going to do when I'm   remote because in order to get the best of both  you have to you have to be intentional about it   so let's see the hybrid employer gets improved  morale better productivity lower real estate   costs and the ability to hire from Beyond the  local area the hybrid employee gets more time   with family and Community less time commuting  and the ability to control the thermostat and   the planet gets cleaner air because less time  commuting means less polluting this is starting   to sound like a win-win for all parties I mean  who loses in the hybrid Arrangement oh there are   some losers if you go to downtown San Francisco  you'll see you'll see the losers it's true in the   top 10 US cities office attendance is about half  half what it was before the pandemic with so few   people coming downtown everything is collapsing  the price of real estate tax revenues and Transit   ridership and think about all the restaurants bars  and hotels many have shifted schedules or even   closed the last time America's work life shifted  so dramatically was during the Great Depression   when Franklin Roosevelt signed the 40-hour work  week into law now after the upheaval of the   pandemic Stanford Steven Davis is confident that  the 5-day in-person work week is history I think   we're close to The New Normal there's more choice  for people now and that's why I think it's a good   thing people have more flexibility more personal  autonomy in how they want to organize their lives

Channel: CBS Sunday Morning

Views: 128,775

Keywords: COVID-19 Pandemic, Sunday Morning, MoneyWatch, U.S.

Id: vHjhEIYN20s

Length: 7min 51sec (471 seconds)

Published: Sun Nov 05 2023