How To Respond When Clients Say You're Too Expensive— Roleplay

let's get into the rumble in the jungle here we go so a client coming to you you want to charge them 500 bucks and they're just not going to agree okay you be the client okay I don't want you to be a sympathetic creative person go ahead here we go live audience and audience tuning in the feeds get ready you guys get your knives out this is a there's no blogs here here we go do it already okay hey Cherie so now we need the logo for this new thing we're doing so so how much you think you can insert this fit up okay well based on our conversation and me analyzing your your business and communications and marketing goals I'm thinking it's probably going to be anywhere between a thousand to two thousand dollars so Savior like last month we did some work with another guy for design and he starts this like $200 yeah yeah $200 Wow you got a really good deal you got a really good deal mr. John Smith I'm just curious though if you worked out so well why are we talking uh he didn't deliver like no but that my name is EC he was a little bit but we like to work after all I guess okay so you're okay with missing deadlines how much does that cost you in terms of opportunity when a deadline was missed hey have you thought about that well perhaps I guess like I doing a willing to pay a bit more than 200 I guess the key purpose of link on deadlines is not to sometimes that ok well let's let's evaluate this solution I don't I don't want to let this go just for one second okay you're a successful entrepreneur how much is your time worth when you're not focusing you're new to business when you're not doing business development when you're not managing your operations what what is that costing you I have to imagine is probably costing you in excess of $500 an hour am i correct yeah okay so but yeah we've done no work with other graphic designers who start around the 200 mark and not all of them this said like so that is great I want to just sell sell me the if you'll submit on the deadline okay where the deadline I'm not I'm not to sell you anything mr. John Smith I'm just I assume that you and I are talking because you're looking for a better solution than what you are currently getting either in design quality in professionalism and customer experience or just basic business practices of seeing what you're going to do and then doing what you're going to say that's what I do what my clients come to me for isn't necessarily for the logo which I think you can get lots of that stuff done I'm not going to argue that okay and you can pay any kind of price from five dollars on a site like Fiverr on up to a couple hundred thousand dollars if you hire an international branding firm what I think I'm going to give to you is something that's on par with what international standards are at a much more affordable price because you know what I'm a young guy I'm fairly new at this I only have a couple years of experience but I think I can give you guys an amazing customer experience and to give you some really smart solutions but to do that I do need to be in that range of a thousand to two thousand dollars if that's not a good fit for you I totally understand use the options that you have available to you and I will continue doing what I need to do but if things should change on your end if you should get frustrated if you should start to feel like you're spending too much time managing people or getting subpar work or missing deadlines that cost you real money please do reach out I will be here listen chase we really do like your work and we know I appreciate that okay but but then you can think of us like how if you help us this time perhaps we can have more business for you they say if you give us a better price than what you're asking now right it sounds horrible how many times have you gone in to buy something where the guy gives you a half I'm sorry as a vendor when you sell something to one of your clients where somebody says I'll give you half of what you're worth and if I like it I'll come back and give you something more maybe would you do that deal doesn't sounds it doesn't sound good right I don't like to like we're an established business and we're always working with graphic designers and you know that so if we're happy with you we'll definitely see you you know this week I sure hope so I you back I sure hope so most of my clients are repeat customers of mine because I give them what they need I totally do and that should just be part of a working relation okay so I all right and I like that you're an established business so you you know better than I do what the value of the work is and what happens when we don't deliver you know what's at stake and you have the resources let me ask you this one question before I say goodbye what's the maximum amount of money that you're willing to spend on this I'd say perhaps sighs around 500-600 okay I'll tell you what ovz I tell you what you I appreciate you accommodating me you came in saying it's a $200 thing and I was saying a thousand - mm I see that gesture you're making and I want to meet you somewhere in the middle here let me just think about this for a second so if we did something for say $750 would you be okay with that sure yeah I need to think about this but take your time Oh doubles in the initial budget we have in mind but yet we'll think about this one yes okay let me know okay I'm making this concession I see that you want to work with me and I appreciate it and I'm glad you like my work for this time for the first time I'm willing to do for 750 but I also want to just be very clear and state this that should you want to work with me in the future and you do like to work I have to charge you where I normally charge which is probably somewhere between a thousand to two thousand dollars okay okay okay thanks a lot hopefully you start working together all right it was a it was a pleasure thank you okay so we're done so you've now just contemplated spending $750 and you just told me to go out and get $500 right so I still don't even have room to go a little bit lower yeah but I don't want to negotiate at my final price you guys understand that I don't want to negotiate at $500 because I'm going to get dragged down I'd have to then meet him at 400 or 350 there's no way I'm going to do that okay so that's a quick question yeah you can have a quick question and we're gonna move on cuz I've spent a lot of times I know that's already my final prices at this site if I if I ask for way more wouldn't that provoke at like a very like a basic reaction almost like it's crazy out right right let's try it give me a crazy reaction i charge between five to ten thousand dollars to do a logo give me a crazy reaction I don't know okay they're all crazy man I mean within our budget that is crazy outside of our budget we were hoping to I know I'm the daughter so I know it's totally crazy right it's totally crazy but I'm working I'm totally worth it you have to make that determination if you want to spend $200 and roll the dice are you gambler no I'm not me neither me neither that's why I pay for certain kind of assurances like you don't want to buy a cheap stroller for your child right because if something happens it breaks and your kid falls on the concrete that's not a good thing you also don't want to put your family on a discount bus you don't want to go to a discount laser eye surgeon you don't want to buy the cheapest option you don't have two eyes you have a business you have a business to run I respect that my price is crazy crazy until you start to compare it to people who charge a lot more than me for the same kind of work I think I'm a bargain [Music] [Applause] [Music] [Applause] you [Music] you

Channel: The Futur

Views: 234,813

Keywords: sharif el komi, embrace then pivot, client budget range, client dangle carrot, youre too expensive, client too expensive, client too costly, client expensive, client cant afford, chris do, the futur, project price reduction, price bracketing, too expensive, client doubt, symmetry of logic, why you are different from competitors, clients thinks youre too expensive, client too much money, kill the engagement, client budget, can't afford, budget gap, client objections

Id: FcyIGgFELGw

Length: 9min 2sec (542 seconds)

Published: Sun Aug 06 2017