How A Medical Assistant Should Answer the Phone

good morning dr. Hayes office tang speaking hi morning this is Ernesto Sanchez the doctor told me I need to come in today for my heart but I forgot to make an appointment I don't have right anyway okay mr. Sanchez what is your date of birth sure 3:25 36 and what were you last seen can you hold for just a minute while I pull your chart please yes thank you I'll be long dr. Hayes office Sam speaking hi my name is Fabio fabulous and I just need to make an appointment okay I can do that for you but I'm on another call would you mind holding for a minute sure thank you thank you for holding mr. Sanchez not a problem doctor he really needs to see you today I can give you an appointment for this afternoon at 2 o'clock it's really important that she see you because of your hospital stay why don't you call dial-a-ride to get here we'll be glad to call them when you're ready to leave it sounds great thank you for making the appointment even though I forgot to call our concern is your health we just want to make sure you are doing well we'll see you today at 2:00 okay yes and thank you again no problem call our dealer right now so they'll be ready for you goodbye thank you for your patience mr. Fabio I really appreciate it I'm not talking can I verify your date of birth please zero six zero for 1986 perfect now what kind of appointment was it that you needed I just need to come in for my weight checked did you need to see the doctor of this visit oh no it's just a waiting why don't you come in this afternoon we'll take care of that in just a few minutes well tomorrow I'll already be near the office and could just swing by that would be fine about what time can we expect you about 10:30 all right I'll let Martha know to expect you around 10:30 thank you very much goodbye no problem and thanks again for your patience goodbye hello hi this is Taryn I'm calling from dr. Hayes office may I speak with patty Dyer's hi missus Tyrus can I verify your date of birth please it's zero 1 22 into perfect I'm calling about your upcoming surgery we have to lock down the date and I wanted to go over that with you so right now we have you set for Tuesday December 11th at 7 o'clock in the morning but we'll need you to come in early so we can get you ready the time sounds all right but I have to check the day to make sure it's clear all right would you mind if I put you on hold for a minute while you check that sure go ahead thank you thank you for calling dr. Hayes office this is Taryn how may I help you today hi I'm calling to make an appointment dr. Hayes said I should call to make an appointment so I can get some skin tags removed all right may I place you on hold for a moment thank you I'll be with you in just a few moments thank you for holding mrs. tires was that date okay for you so seven the surgery is set for seven but we need you here no later than 6:30 so that you can get ready also no food for at least 12 hours prior to the surgery that's nothing past seven clear fluids and water are okay though so what time are you going to be at the hospital I give you about six all right we'll see you about 6:00 good bye good bye thank you for holding mr. Prince yes for my lesions verify your name yes my name is Tyler Prince it's five 191 all right perfect the surgeon is available is tomorrow at 9:00 a.m. and then not again until Thursday at 4:00 p.m. and then it looks like we have next week open tomorrow at 9:00 sounds good okay so we'll see you so you will be coming in tomorrow at 9:00 a.m. yes 9 a.m. all right we'll see you then good bye fine [Music]

Channel: Printz Productions

Views: 132,051

Keywords: Medical, Assistant, MA, Everest College, Renton, Washington, WA, Ms. Hay, Washington (state), School, Seattle, telephone, learning, student, 2012, Medicine (Field Of Study), Office

Id: _9P541rbKig

Length: 5min 3sec (303 seconds)

Published: Tue Apr 14 2020