Hiring Movers: Unsatisfied Customers Go Undercover

now two Americans on the move more than 45 million people change their address every year and many people are in danger of being taken advantage of by movers but we have a story of consumer revenge it's all caught on camera ABC's Elizabeth Leamy has the story meet the movers from hell caught on a customer's camera delivering broken belongings delivering them late your stuff you've been waiting for it for year and a half and just jumping them outside the fight is about whether the customer should have to pay the original estimate of seven thousand dollars or the twenty five thousand the moving company demanded later and this is not the only case he would just go ballistic on us Cameron almond and Vanessa Stockmar hired the same moving company and had a similar experience a lowball estimate of about three thousand dollars followed by a demand for nearly ten thousand it was crazy we slept on the wood floor we had nothing the mover was golden hand of Colorado I actually told him you're not even the company and I talked to in the first place to make this deal and he says well I'm the company that you need to be talking to now because I have your stuff it's the latest problem in the moving industry customers booked care moves online not realizing your dealer with sketchy moving brokers who provide unrealistically low estimates then sell the leads to actual movers like golden hands that jack up the price and hold people's goods hostage until they pay I had said what if kam and I go undercover find out if he really has our goods Cameron and Vanessa went undercover for the FBI took this warehouse and found their stuff and lots of other people's their stealth mission helped the feds close the case and a nonprofit called move rescue started by legitimate movers helped them we're able to use our network of mayflower agents across the country who will pick up those goods that have oftentimes been abandoned in storage and deliver them to the customer free of charge the government indicted golden hands owner on 55 counts including extortion and theft all because of some scrappy customers and their cameras you can get off the property now for Good Morning America Elizabeth leemy ABC News Washington now the attorney for the company's owner told us mr. Levin is a small businessman who feels that he did his moving work the best he could under the confusing regulations and difficult circumstances and deadlines but those pictures that video speaks volumes it certainly does about many things

Channel: ABC News

Views: 16,594

Keywords: this is 40, judd apatow, judd apatow's wife, judd apatow kids, motion picture, new releases, entertainment, us

Id: 8fdQu1uSNQ4

Length: 3min 0sec (180 seconds)

Published: Wed Dec 26 2012