Brand new this morning, new rules that could put money in your pocket fast if you get jerked around by an airline, you get a cash refund and delays of three hours or more and also much more transparency and all the fees your char parts for almost every thing when you fly with us now, secretary of transportation, Pete buttigieg, Mr. Secretary, thanks so much for being with us. So my life flight gets delayed three hours. What happens and why well bottom line is you get your money back and you get your money back without having to ask, look, a lot of times, what's happened is theres a scenario where you get delayed a long time as so many hours that maybe you wind up booking a different tickets, same-day, more expensive on a different airline because otherwise, there'd be no point in travel because you're going to miss the meeting or the wedding or whatever you were heading out to do. >> But then you go back to your original airline and they say we'll look, we didn't cancel the flight. So you're not getting your money back now. You're out the original airfare and the extra money it cost to get this new ticket. That's just one example of the kind of scenarios that we hear from passengers time and time again. We're putting a style up to it now, from now on, when your flight is canceled for any reason, you are entitled to an automatic cash refund and it has to be prompt if you get delayed significantly, that means three hours domestically, six hours internationally, or if there's another significant change to your itinerary, like maybe you were going to go into one airport. They actually change the airport on you or something like that. You're going to get your money back and importantly, you're gonna get it without having to ask another situation. We see a lot is that you get a cancellation or disruption in the airline says we're so sorry. Here's 2000 miles and maybe that sounds good, but that's worth 20 bucks when actually you are owed hundreds. So this is all about making it simpler for passengers and also with this rule, new provisions about the information that you should get upfront so that you know before you buy a ticket, now what some of the fees are that are connected to that we're seeing a lot of these hidden fees, junk fees, and it's not a free market if you don't know what you're getting, or how much you're paying before you make that commitment to purchase the ticket in there are now fees for so many different things on an airline. What about the fees you are charged and refunds for things on the plane themselves, the wi-fi doesn't work. Do you get that similar refund there if you're in-flight entertainment doesn't work, things like that. >> That's right. Another thing we haven't had up until now is a rule making it abundantly clear that when you pay for one of these ancillary services and you don't get it, then you get your money back for that to wi-fi is a good example. We've all had the experience of the wi-fi not working. If you paid for that and it doesn't work, you get your mind let me back. Same thing with baggage. You pay extra to check a bag. Bag doesn't get there then you ought to get your money back for that I know that there are a lot of different things we've been adding in since we set out on this mission to expand passenger rights. So I want to make sure passengers know you can go to flight rights.gov. It's a website with a lot of clear information about what you can fact what we enforce and a way to let us know if you have a problem with an airline, because we will follow up so far just since this administration got here, just since I got this job, we've seen about $3 billion go back into passengers pockets through refunds and enforcement actions that we've driven and we're going to have more where that came from. This is about also making sure it's less likely to happen to you in the first place when an airline knows that anybody on a flight that's going to get canceled is going to get their money back. It gives them more of a reason to make the investments and the realistic schedules, the prevent that from happening to you in the first place, Mr. Kerry, very quickly. >> I know you grew up with parents who are university professors, obviously, there are protests on college campuses across the country, pro-palestinian protests. Where's the line between free speech, legitimate protest against Israeli policy and perhaps being threatening to some students at the colleges oh, no one should ever feel threatened harassed, intimidated, as they are going about their studies universities by design or replace for free speech, place for the vigorous contest of ideas, especially when there is the kind of anguish that so many are experiencing over for the suffering that is taking place in gaza and the suffering of the hostages is hostages as well. That should never, ever lead to an environment of harassment, of intimidation, or
