Flight Attendant Interview "Study Class"

so excited okay all right we just started recording um i actually super exciting i have somebody helping me today with the zoom because we have almost 500 people signed up for study hall so my friend kimmy um is she's in right now she may be posting in the chat but she's basically just helping me um manage the things that are happening so um if you get a message from her or had a question or something like that um she kimmy it says facc team in front of her name she is act she is helping me so i'm excited about that um so everyone needs to mute so if you're not muted and maybe kimmy can meet people too i think she can just meet everyone um but let's go ahead and get started so welcome to study hall um today is december 4th 2021. welcome to a free public study hall um i'm so so excited to spend time with all of y'all my favorite thing to do is study hall i love study show we do it for the members of the fac hub twice a month um and it's just always i'm always energized afterwards whether it's we usually do it on a weekend day like around this time and then during the week in the evening kind of later uh making sure that we can catch those pacific post people um but i and so no matter what time it is even if the evening one i'm always like jazzed at the end they're always so uh they're so valuable um they're so inspiring and it's one of those things my mom has this saying that you have to find things that uh you have to decide if something is going to um sap you or zap you and sapping you takes all of your energy and zapping you energizes you and study hall always zaps me it's always one of those things where i feel zapped and i never feel sapped so i'm excited to be sharing it publicly with all the members of the flight attendant career connection community so here's what you can expect today in study hall first i'm going to tell you a story then it's very interesting and it's full of helpful tips that will help you on your flight student journey too so it's not just a story um it's a helpful story next um you may have seen in the facebook group that we did a poll earlier this week asking what what um topics you would like to see covered in study hall and so i have the results of the the poll and i took the top three and so i'm going to kind of quickly um and quickly and thoroughly thoughtfully thoughtfully is the best word quickly and thoughtfully address each of those three top um one so it was uh commuting uh how to build how to feel confident in your interview so you don't just freeze up um and then the third one or the actually the first one we're gonna do them backwards uh the top poll answer was face to face tips so i have tips for the face to face what to wear how to find out what to expect how to prepare how to study all of that is coming so we're going to do the poll results then open the floor for q a so um i will call for q a you can raise your hand using the there's a feature on zoom where you can raise your hand and i will get to as many of you as possible like i said there was 500 registered so we may not get to all the questions if we don't though i will be kimmy my friend is helping me she's going to be collecting the ant the questions that end up like in the chat so if you don't get called on you can type it in the chat and then i can follow up in a youtube video or follow up on a facebook live or something like that okay so that's how the questions are gonna work um after the q a we are going to do something that we do every study hall which is interview practice this is when you get to really really really invest and use this time as an investment in your next step so i will give everyone the same interview question you will have a few minutes everyone will have a few minutes to think about it take some notes and then we will come back together and in normal study hall we don't have 500 people so every single person that's in a place where they can talk so they're not at work not driving not on mute because they're you know their kids are not so um they every single person gets a chance to answer the interview question and then in front of the group we listen to each other learn from each other and i give everyone feedback today we will have to limit that um depending on where we are in time and how many volunteers we have um you're never required to be on video during study hall you're never required to talk during study hall um you study hall is for you and so every time um once you become a member of the hub you will be invited to study hall you can always get the replay if you can't make it live or like i said if you're driving or you're at work or you're in a place where you can only call in on your phone and just listen that's awesome or you just can be on zoom but your camera's off because you already you know took off your makeup in your bra and you're done like that's fine too it just study hall is for you um i'm gonna plug my computer in so it doesn't die on me and i don't have to think about it again so excuse the interruption there we go all right all plugged in so then after interview practice we're going to do i'm going to give you a little bit of information well not a little bit a lot of information again thoughtful information about the fac hub what it is how you can join um and all the features uh study hall and more um that's at the end so um i would love for you to stay with me to the end because afterwards i may have some time for more q a depending on um how you know quickly it goes basically how much i talk uh so or how thorough the questions are so we may do another q a at the end so if you don't get your question answered at the beginning or you want to hear um the other answers please stay till the end uh one more thing if you have to leave i know some people message me i can say 45 minutes i can you know pop and pop out that's totally fine because you're registered you will get a um copy of the replay uh emailed to you later this afternoon probably so um you know again study hall is for you so come you do as much as you can and then um you know then go all right so let's get started with the story i would like to tell you this story is my story this is the story of how i became a flight attendant um i don't tell this story every single time in study hall uh it is a story of triumph and heartbreak but i think that it is a very um it's good for you to know where i come from and uh what my journey looked like and hopefully you'll feel inspired and maybe learn some tips for your journey from my flight attendant journey so in 2006 i was 24 years old and i was working at bank of america um i loved my job i worked with a bunch of girls my age we were just like i was gonna say like we would go out but i feel like that's inappropriate so we would have a really we would just have fun together we would have so we were just young single i loved my job i loved my customers um i was customer facing i was a teller i got to see lots of different people um i loved the security aspect of working in a bank which i didn't even know banks had such um like very specific security policies as they do i loved learning about the safety of it about keeping the bank safe um all of that kind of stuff i really really loved my job i had always been interested in being a flight attendant though it had always been something just sort of like interested in the back of my mind although i never really uh like looked into it but one day i was at home it was a wednesday um and i happened to be at home because i was working that saturday so i had wednesday off and i went on the united airlines website and looked at careers and they were accepting flight attendant applications and so i was like oh that's pretty cool so i clicked on the qualifications i was like i wonder what i have to do where i have to go to school what kind of degree and certification do i need right that's always our first question so i go to the qualifications to try to get this information and i started to go through the qualifications uh you know permission to work in the us over 21 years old willing to relocate two to three years of face-to-face customer service experience uh you know pass a background check pass a drug test and i was like checking them all off mentally i was like qualified qualified qualified qualified qualified no mention of school barely a mission of college no certifications required and i was like dang guess what i'm qualified so boom boom boom i applied i immediately was given an assessment this is how they did it then immediately given an assessment did my assessment you know yes i'm a leader yes i love working as a member of a team you know yes i smile all the time whatever the personality assessment was and then the i submitted it screen refreshed and they invited me to a interview in dallas the next week and i had three dates to choose from and i was like holy cow it was just like that searching the internet being random now i have you know an hour later i have an interview this was before video interviews so this was basically that video interview step okay it was done by an outside company um sort of like how higher view sometimes hosts well higher views the software system but sometimes the airlines hire still outside recruiting companies to go through those video interviews so this was an outside company i was invited to dulles i did not know the difference between dulles and dallas until this moment okay so i was invited to dulles which when it said dulles obviously i know the word is not dallas but i didn't know what it was so i googled it oh it's washington dc i was living in charleston south carolina living with my parents um i picked a date next week i was like dang this is amazing uh they sent me my flight information i flew that my i remember my parents came home and i was like hey so guess what um i have a flight attendant interview in washington dc next week and they're like what but i mean now looking back i feel like they must have been super shocked but also they had known me for 23 years so maybe they weren't so shocked but i was always shocked to myself so i get my information get my flight information wake up early in the morning fly up to dulles um i rode the metro by myself which was huge for me it was so cool it was like it was like uh nine in the morning eight in the morning i'm riding it from dulles down to actually pennsylvania avenue was where my interview was same street that that white house is on how cool is that i was such like like even though like charleston's not like a small town i was definitely like starry-eyed the entire time i was on the metro all these commuters like you know all these people commuting to like all these like fancy jobs and i'm like wow i feel like i'm in sex in the city this is amazing so i go to my interview i actually got there really early it was like because my interview was like at one in the morning they flew me out on the first flight out so probably left at 7 15 a.m non-stop uh you know i'm there so i went i went to the mall the national mall i have a picture that a stranger took of me because this was before the cell phones so i had a disposable camera i still have a picture of me standing there like holding my bag i'm in my suit and like the the capital buildings behind me i guess that's what that is uh standing on the national mall had breakfast um went to this fancy building fancy lobby with like a secretary in the lobby it was like marble was huge of shiny got in a shiny elevator went way up to this floor got out into a very regular looking office it looked like a doctor's office i signed on this little thing sat down they called me in this super nice lady amazing recruiter interviewed me this was my very first everything i mean i had interviewed before i'd been hired by the bank i've been hired so you know it wasn't my first interview period but um you know it was my first flight attendant interview which we all know is like next level so ask me some questions went over my resume um i don't remember a ton of the questions i do remember her being very lovely and at the end um she said well i'd love to invite you to chicago for the next and final step for face-to-face at united headquarters yes ma'am that's amazing so i was so excited you know kept it together thank you so much i'm honored i can't wait yay go back down the elevator go back out onto the street and i had a mary tyler moore moment so if you've ever seen the beginning of mary tyler moore when she spins around and throws her hat in the air i had no hat but i literally spun around in the middle of the city street because i was just overwhelmed with joy and just like surprise basically so went back on the metro back to the airport went home the next week i find myself in chicago uh again they fly me out to chicago this time i have to ride a bus not as exciting ride a bus from ohio to united headquarters uh this is united headquarters back before the continental merger so we were in chicago outside the city it's not actually headquarters that was downtown this was the training center and the office buildings that were outside the city so i went to where the training center is we had a full face-to-face interview very similar to what you experienced today it hasn't changed a ton in the last 15 years so i had a group activity where i had to complete an activity with a group of applicants we all sat around and listened to a presentation and learned about training and learned about how they don't pay you and how you get to stay but they do give you a place to stay um they actually had a stewardess college basically um that's what it had been when it was built uh stewardess college still there so they had what they called a hotel it looked exactly like marine corps barracks don't ask me how i know what the inside of the marine corps lyrics look like but that's what it looked like on the inside so that's what it looked like but anyways back to my story we did a face-to-face interview i did a face-to-face interview with a recruiter um she was not a flight attendant she was in human resources that was the very last step there was a lot of like waiting back in the waiting room waiting in the cafeteria um very first very last part i was in sort of a cubicle a temporary cubicle at a desk across from this lady again very lovely she asked me questions i do remember there were star format questions i do remember she asked me what would i do if i had an intoxicated passenger um request more alcohol she asked me if i'd ever fit what about a time i'd face an emergency situation and actually my bank had been robbed so that's a great story uh to tell for that and because that's why i remember telling that story you don't usually get to tell your bank robbery story uh and then at the end she said well thank you so much um i would love to invite you to training um and extend an offer of employment and i looked at her and i was like oh my gosh i can't all believe this i started to cry and i said do you realize you just changed my life you just changed my life this is amazing i cannot believe this thank you so much and i literally saw my path and my destiny change course like it like split like it was going one way and it was great that was a great place and it literally shifted to another direction in that moment and i was on my way to training two weeks later two weeks later i found myself uh on may first my first day of training in chicago for united airlines um i had applied the middle of uh march so this was six weeks later uh it went super quick i had no idea what was going on honestly um i feel very lucky super lucky that that's how it works out the first time i went through training six and a half weeks of training it sleeted while i was there i started may 1st so you can do the math that was insane it was so cold uh i did training i learned how to evacuate um all different types of airplanes uh including 747 which is really cool um i learned how to do cpr why i knew how to do cpr i learned how to fight a fire i didn't know how to do that i learned how to uh use the aed to uh shock someone's heart back to life i didn't know how to do that i also learned how to deliver a baby i one day my mom called that afternoon and our eye called her we did have cell phones they just weren't like you know phone uh pictures and stuff i called her she said what'd you learn today i said oh today we learned how to deliver a baby she said wow takes most people nine years to learn how to deliver a baby that's amazing i said yes well i liked it today um then i graduated it was um i got they played the song it's just like every united graduation that you can watch on the youtube from the 70s they play the song you walk down two by two they give you the wings um i got on the plane and went home and then i was based in dulles my new my newly discovered uh airport that i had never even heard of before so i'm based in dulles and uh started i got a crash pad with a bunch of people from training we rented a house together started working my very first trip was to frankfurt germany we came back we were on the 747th how cool is that uh my next trip was again to frankfurt this is on reserve just getting called off reserve um i worked frankfurt again then the next trip that i had was um oh this is when the story takes a turn so it was on call and at united at the time they had two types of reserve uh one type of reserve which just on call reserve you went on a reserve at midnight and you just stayed on reserve until your reserve block was over and they could call you 24 hours a day the other type of reserve that they had at the time was um i don't remember what was called it was like call out reserve or call in reserve or something so ah after seven o'clock p.m i believe it was seven o'clock p.m the night before you start reserve you call and you listen to a recording a recording in unimatic which was like the system oh you put all these codes in and you listen to a recording it gives you your assignment for the next day they either give you a trip or they release you to a day off that was your options um so sometimes though because they're a crew scheduler is literally like recording you have a you have this pairing blah blah blah you know like they're they're literally putting the information in so sometimes your assignment would be in there before seven because they've got to get everything done by seven and so you could call and listen in and get your assignment for the next day usually before seven um i called at i know the times at 6 42 i called it 6 42 i had a trip so this was my third trip right so i'm in my like second block of reserve days i believe i've gone to frankfurt twice and now i've got um i call in and i get my trip i got a trip i was based in dulles but we were also on call for dca and baltimore so of course united's hub is dulles so that's the most of the trips but this trip i had gotten was actually out of baltimore which was about two hours away from where i lived which was close to dulles so um i and i say i got a crash pad but i actually like as i just i moved took my car took my stuff and lived in a big house with a bunch of other flight attendants so i uh got in my car uh no so i got my trip had a trip out of baltimore i'd never been to baltimore third trip i had a very early show time it was like 5 45 or 6 in the morning very early and this was 6 45 at night so i went ahead and made sure my bag was packed pulled up my directions this was back when we had like print the map quest and stuff had my little map quest printed directions had all of my stuff ready to go and went to bed the next day i woke up and i drove the two and a half hours to baltimore i parked i went inside i went all the way in i went through security i went down to the crew room so that i could get on the computer and pull up my trip and print out my pairing uh print out my trip schedule once i when i did that and i logged in and my trip pulled up it looked funny it didn't look what i was expecting it to look like and i wasn't really sure what was weird about it because again this was my third trip so there was a flight attendant next to me and i said can you tell me does this look like i check in at seven because i was it was like six in the morning and i thought that's when my show time was she was like yeah she was like but that trip starts in dulles why are you here and i was like oh ah i don't know i don't know what to do so i picked up the phone there's this bat phone they call it a back phone it goes straight to curse scheduling it was sitting right there next to my computer picked it up it connects straight to crew scheduling hello hi this is an abbey sumner blah blah blah blah blah this is my number um i'm looking at my trip i thought i had a trip out of baltimore they were like oh we had a really last minute sick call so we changed your trip at 6 49. what time did you call and listen to your recording and i was like well it must have been before that i was like what do i do and he said well i guess you got to get to dulles uh you know there's nothing like if you make it the flight then you're not then there's nothing we can do but i mean otherwise your trip is out of dallas and i was like oh my god okay so hang there i go so i uh freak out the flight attendants around me were like i remember as i was like running out of the room out of the crew room to try to get to dulles one was like she's probably gonna lose her job over this one like they were so just like they were like not like they weren't like ugly behind my back but like it was just like the truth like they were like you can do it you got to try you got to try and then here i go so i actually got in a cab and went the 150 back to dulles in a cab because then i wouldn't have to park uh got there uh got on the people mover if you've ever been to dulles they have these people movers that look like star wars on the people mover um whit at my show time crew scheduling calls i missed the flight i didn't make it they pulled a reserve off the couch off hot reserve off airport alert and worked the flight the flight went out on time i immediately um started crying well i had been crying i cried the whole way there in the cab called my dad crying cried cried cried still crying crying call hook then i the flight had been uh had gone so i went down to the crew room there my supervisor's office was there we had uh as a new hire on probation i had four supervisors in one room i wasn't really assigned to one specific one went in talked to the supervisor here's the first tip if you ever find yourself in a situation like this do not go to your supervisor go directly to the union 100 go to the union go to the union call the union they will tell you in training oh you're not protected by the union until you're off probation that is true to a point but the union is like your lawyer or like getting counsel before so maybe you can't be protected or represented by the union but the union representative can sometimes use their relationships to uh maybe get you some extra grace or tell you how to phrase it what to say and not say still within the truth um so if you ever find yourself in a situation like this where you have done something hopefully accidentally that is really wrong then you need to go and talk to your union rep okay delta is not unionized uh and but that's pretty much it so otherwise uh you need to talk to your union right so i went to my supervisor's office so i went to my supervisor's office and they were very kind and very thoughtful and like oh i'm so sorry um here type out everything that happened and email it to us so i did called her scheduling he was like uh you know she's here now can we get her back on the schedule put me back on reserve i ended up getting a trip um later that afternoon got to go to san francisco that was cool um and then i typed up the whole thing everything that had happened and i um sent it in i emailed it in and they said okay well we're going to take this information and uh we'll think about it and we're gonna come to a decision and we'll let you know in about a week so i worked that trip to san francisco which was super cool and then i got to work a trip to amsterdam which was really amazing too i got to go on a canal tour um it was just really really neat uh got to go to amsterdam and then i when i came back from amsterdam and i went to check out as a reserve flight attendant you have to go check out so i went to check out and my supervisor was there to talk to me and he told me that unfortunately they appreciated how much i had tried to get to my trip but unfortunately because i was a new hire on probation i was going to be terminated or i had the option to resign so i um thought that that was what was gonna happen so i wasn't actually the first person i had been on the line about six weeks at that point and i was not the first person from my class to have been terminated already or have left um so i went before i went down there when i saw he wanted to talk to me i remember having heard that they're going to take your wiggings from you and so i took my wings off my dress and i put them on my suitcase and i decided i said to myself that i decided that i was gonna lie if he said i need your wingback wings back i was gonna say well i lost them and i don't have them because i had worked so hard for those precious wings and they felt so much like mine there's a thought that he would like put his hand out and i have those wings in his hand was like the worst thing i could imagine at the time so i took the wings off my dress and i put them in my suitcase and i went into the office and he said here's a piece of paper if you'd like to resign and i was like well i don't want to resign i'm not resigning and i don't want to resign and he was like oh well then i'm going to have to terminate you and i was like okay i'm not going to resign and so he's like okay and he was completely unprepared he was like did he's like what's your what's your employee number and i'm saying they're like bawling in the corner what's your employee number that he didn't have the paperwork ready anything so finish all that and he was like you have a car here so you're gonna drive home i was like i have a car here but i really need you to fly me home so he flew me home i got on the plane to charleston called my parents my mom was actually on a missions trip so she didn't even know anything that had happened my dad is going to the airport anyways to pick her up i call him let him know what happened um he was surprised because this seems like a little honest mistake but you know that's how aviation is here we go get on the plane get off the plane cry the whole way home flight attendant super kind to me i didn't share with her what was going on but if you've ever been crying on a plane and had a sweet flight attendant or ever worked as a flight attendant with people with someone crying on the plane you know kind of how that dynamic is you know you're handing them tissues and like you okay sweetie that kind of thing she was super kind to me get off the plane i get my bags i'm still my uniforms he didn't ask for the wings back though y'all so i didn't have to lie i'm still stripped of my wings though they're still my suitcase so i'm standing there i've got my uniform on and i remember walking towards tsa to leave the airport and both of my parents standing right outside the tsa right as close as they could get and i'm at this long hallway down at the end and i'm dragging my back behind me with two hands and i have my dress my uniform dress on and i've just been crying for like days it feels like and i see my parents at the top if my mom is crying and my dad's trying not to cry and i'm just like and they're so far away and i'm just like ah and then you know they gave me a big hug i finally got there but i just will never forget the way they looked standing at the end of that long hallway went home that evening the next day i woke up and i realized that as heartbreaking as what i had been through had been i had found the thing i was put on this earth to do which is be a flight attendant i had found it no matter what united had stripped of me you know dignity wise or whatever especially in those moments they had given me the key to the thing that i was put on this earth to do which is be a flight attendant so i got up the next morning i updated my resume and i started applying i started applying i filled out every application i could before i had only applied with united i didn't know anything i started looking i started going to every mainlines website finding out who their regional partners were applying with their regional partners i filled out all the applications i started to get um i started to get interview uh invitations right away again i'm so impassioned started to get interviewed interview invites i interviewed with republic i interviewed with sky west i remember mesa i interviewed with most of the regionals at that time and i also interviewed with continental airlines so in late august i interviewed with continental airlines and again was offered a job or an invitation to training on the spot um even after i'd been fired even after i told them why i'd been fired even after it came up in the interview even after i had to tell the story of the worst day of my life three times that day because of the different pot you know different things that you have to go through i actually ended up in some kind of executive's office with like three minute business suits that were obviously not flight attendants and i told them my story as well and i just remember they said at the end they invited me to training in that room and then one of the executive gentlemen said just make sure you don't end up going to jfk instead of newark hahaha thanks super funny uh but i was glad that he had given me another option another offer so um just in case you're curious uh from my other job i actually received job offers from everyone that i interviewed with during that span and um i had planned on taking republic uh at the time and then when continental came along i went for continental so i ended up working for continental for a couple years that's where i met my husband my husband was a gate agent for continental in charleston so looking back i think that it's pretty cool that if i'd stayed with united i would have been in the wrong terminal from my future husband who was working as a gate agent for continental and so we met with me computing and him working at the ticket counter um he says that um i had him at uh may i have a jumpsuit for him so that we met at the counter um and now we've been married over 10 years after we got married he left aviation for a little bit moved to uh we moved to memphis my commute changed my marriage was new i'll be honest with y'all it was really really struggling and it was about to fall apart something had to give so i ended up resigning from continental which is still something that i regret to this day i wish i could have figured out a way to make them both work but at the time i felt like i couldn't so i resigned from continental airlines uh stayed married um still married we have three kids now and um we've been married i think i said 10 years we've been married much longer like 13 years i don't know we got married in 2008. so once i kind of got my feet under me as a new wife and bride um i missed flying again so bad crying remember crying crying again i guess i'm a crier but i started applying again this was 2008 2009. the stock market had crashed the housing market was crashed aviation was crashed everything was down right so there wasn't a lot of opportunity i filled out i think three applications it was like air wisconsin um psa and envoy i got hired with envoy but then they canceled training class and then i interviewed with a wisconsin and i interviewed with psa and i got hired by psa so that's how i ended up at psa i worked for them for about two and a half years i had the opportunity to be an instructor for them which is one of the really cool benefits of working at a small airline you can move up so much more quickly than a big airline i held a line fast i was an instructor within a year and or in a year i was an instructor and then um i got pregnant with my first baby and um after he was born i decided to stay home with my children so or with my child at this time and i had two more really quick i guess that's what happens when you're like home all the time so yeah that's another life lesson but um then i had three children and i started flight attendant career connection because i still had people reaching out to me asking me how can i become a flight attendant so i started flight attendant career connection the facebook group uh i wrote a book started the facebook group that was how it started and then it has grown over the last eight years into what we have now almost a hundred thousand members in the facebook group and i've been able to meet and personally help thousands of aspiring flight attendants um as you can tell i'm passionate about this career and it's something that's very very close to my heart so although in my family right now and in my situation it's not really an option for me to go back to being a flight attendant i love and am honored that i still get to participate in the career and the um that i that i love and that i'm so proud of as a career too not just for myself but just as an industry i just love it my husband is a ramper for southwest airlines right now um so you know we're still kind of in aviation and i saw flight benefits because i'm in the marry me fly for free club now so i saw flight benefits so that's my story um sometimes when you google me it's like abby got fired so you know i like to just be honest it's right so true i got fired and i worked for a regional those are the two things people try to say about me and you know one of them i guess is kind of i should kind of be embarrassed or i could be embarrassed about but i don't really think why that she worked for a regional is necessarily a put down so that's my story thank you for listening oh i forgot something ah i forgot my second tip during the united first interview the lady she invited me to the face to face she told me what to expect then she said to me you will do a group activity all of the applicants will work together to complete a task my best advice for you is participate don't dominate and you'll do great so if you've ever heard me say that or if you've ever seen me write that i try to always give her credit even though i don't know her name uh i always try to give her a little bit of credit uh because she said that to me and it has stuck with me and i'm the one that usually dominates so it definitely i think i would have probably boss be bossy bossed my way out of a job offer if i hadn't had that advice but then on the other side if you're a wallflower participate and you'll do great that was my other tip sorry it was supposed to go way back there okay so now we're going to thank you for uh listening to my story so that was a lot about me but um hopefully you find it inspiring maybe even surprising uh but that's that's my story that's how i ended up at all the different places i ended up i've been through training actually four times now but i've been through training four times i love being a flight attendant i love flight attendant training and i love helping people become flight attendants i think that it's the if you have a desire in your heart to be a flight attendant it was put there for a reason it's not accidental and um i love helping you get to be on board the airplane so that you can help the people that you're destined to help so now we're going to move to the next part of our study hall i know there was some union talk going on in the chat which is awesome i think i saw matt in there posting who is a current flight attendant so i know he's got some good information but um sky west does not have a union either they have a group of people who um who operate as a union and they have a work rules contract i believe this is how it's described on their website um and then delta is not unionized either um you know right now they're in the middle of trying to be unionized sarah nelson is is you know on the campaign they do this about every 18 months and they've never been able to vote in a union um the positive of that is delta airlines makes sure that they create a culture and a community where their employees feel like they don't need union representation so it's almost like delta's on their best behavior to help prevent the unionizing of their work group so that is definitely a positive um if you look at it that way um i think everyone else is unionized jeb blue's working on their first contract i think fsi just signed their first contract um i believe omni's unionized i think everyone else pretty much is in a union um which through the pandemic we saw the airlines that were unionized uh or the work groups it's not even airlines it's the work groups within the union within the airlines the ones that were unionized did have a little bit more protection um than some of the other ones or at least maybe not protection but they knew what to expect because there was a certain way things had to be followed whereas the airlines or the work groups that didn't have union representation they didn't really know what was gonna happen and they didn't know what was gonna happen or how it was gonna happen or when it was gonna happen so that's a little bit about the unions now we're going to move to um the poll results so this part of this part of study hall is pretty traditional so where we start right now um is usually how city hall goes uh from here on out this is usually how study hall goes instead of telling my story um at the beginning of study hall i do open the floor for announcements and we get uh this is when we get our cgo announcements a i just got back from the interview and so i want to tell you what what happened or tell you the parts that i feel comfortable sharing so usually they'll share the process sometimes people don't care or don't mind sharing the questions uh what they expect i also like to ask you know what did you feel like especially when they uh announced a cjo i say what do you feel like you did right you know that's what i want to know like what do you feel like you did right like what tipped the scale for you um that's something that we go over so that's usually what happens instead of story time um everyone gets to announce it where they are in the process if they want um you don't have to share of course um you know some people keep their cards a little closer to the vest it's totally fine and then some people just you know put it out there i'm a little more of a putter put it all out there kind of person so we get both um and then sometimes people will graduate from training and then come back and then say okay guys now i can share i'm graduated i feel much more comfortable sharing with you here's what happened so that's what happens usually first then i uh go into a little bit of a training depending on what has happened uh current events who's hiring who's coming up hiring things like that uh today we're going to go over the poll results so i put a poll in the facebook group asking what we wanted to go over and um i got a lot of votes i'm sorry i couldn't i said it wrong so you couldn't vote more than once but we still got the top ones so um the we're actually going to go in reverse order so we're going to talk about third one that one then the second one then the number one poll result will be last so the third one the third winner third place winner was about commuting um commuting and pay and sort of like lifestyle stuff i did a facebook live about pay uh yesterday it's also on youtube so if you go to abby unger tv you can find a tutorial on how to find out how much an airline pays and then calculate the monthly pay for each airline so you can actually um because every airline has a different pay rate plus a different minimum hourly guarantee which makes the the the what is it the product because you're multiplying the product different can you tell i have third and fourth graders i know i remember product um the product which is what you would make when you multiply the two together um wait so that you can really uh compare how much each airline would pay you a month um that's in on youtube now let's talk about commuting so i wanted to do that one because this is a big this is a big one commuting let's talk about commuting what is commuting it is best to relocate as a flight attendant it is best for you to relocate to your assigned crew base it is easiest it is uh best for you it is best for the company it's absolutely best for the company and it will just be easier now that's not always possible several reasons one maybe you have a family uh that you can't just move number two maybe you have a house that you can't just sell number three maybe the place you're moving to is really freaking expensive and you just did the math on how much you're gonna make and you're not you're not thinking that you're gonna be relocating and written a condo in seattle on your uh 2200 a month flight attendant pay so those are reasons people commute all right commuting is okay it gets easier the more control you have over your schedule the better you get at learning how to be a flight attendant and work the schedule it gets easier so even if you couldn't even if you weren't going to relocate forever it is best if you can if you can figure out a way to have a place to live or a place to stay in your assigned crew base and then you could also then commute later um and maybe move to a more affordable place and then commute kind of once you get it once you get your feet underneath you skywest is not um i believe that this is still the policy that they don't allow commuting for the first year um relocate is sort of a broad word you know i kind of think that when you live somewhere you have a place to sleep and you know where you're going to sleep it doesn't necessarily mean that you've you know like got a library card and uh you know everything switched over and you've canceled you know your church membership at home like it doesn't have to be like that much of a like break uh to have relocated so what is commuting commuting is getting to work right right now we usually commute in a car so you get in your car and you drive to the office flight attendants commute by airplane so before you work a trip you would get on an airplane and you would fly from your town from your city to your assigned crew base so when i commuted out of charleston i was based in houston so i would fly from charleston south carolina to houston to start my trips and then back again for psa i was first based in knoxville and then i was based in charlotte and i lived in memphis and then i lived in charleston well then i lived in charlotte and then i lived in charleston so that's how kind of commuting works you um to fly to your crew base you will fly you can fly on your airline or any other airline for free in general for free or very very very reduced but you're flying space available so there has to be a seat available for your airline you have access to really accurate data as to how many seats are open for a flight um for airlines that you don't work on you have some general data as to whether it looks good or it looks bad or it looks okay you don't actually have like the actual numbers so as you start to learn how to commute you will usually have to give yourself several tries to get to base so that's why it can take longer so you don't want to take the very last flight that would get you there because if it cancels or if it's full or if the flight before cancels and fills you up there's all these different ways that it can kind of go sideways so you want to be very conservative when you commute and leave earlier some airlines have what's called a commuter policy which means you don't get in trouble if you follow these certain parameters and you you have enough tries to get to work but that's all in the contract and that's kind of a different thing but we hear this commuter policy thing a lot so i just wanted to kind of address that that's what that is it's a way to not get in trouble if you try to commute in a certain way okay so that's what commuting is it's flying on a plane space available usually free to get to your assigned crew base if you're on reserve you have to fly in the night before once you have a line or you have a set schedule and you know when your trips are you can control your trip so you have afternoon check-ins and depending on where you're commuting from if there's enough options and enough lights you could fly in in the morning and then wait at the airport for six or seven hours until it's time to go to work which makes for a long day but still that's how commuting works the thing that you need when you commute to make commuting work especially as a reserve or a new hire is a crash pad now crash pad is a term that is uh it's a slang term where you crash uh you know meaning like you sleep you know like you just crash there like hey can i just crash here that's where it comes from it's crash pad um the crashpad is a term that is used it's a slang term that's used for lots of different things okay it's lots of different things when someone says oh i have a crash pad there's not one thing that that that that defines a crash pad could be many different things for example they could be renting a room from a person and have a room that they rent and that's their crash pad because they don't live there that's their crash pad they could be in a hotel crash pad so hotel crash pad network is a sponsor and a friend a flight attendant career connection and they go and they take all the furniture out of a hotel room and put in bunk beds crash pads usually have bunk beds and um rent out the bunk beds and but you still have access to all the hotel amenities the hilton and marietta amenities the pool the breakfast the shuttle the pretty lobby with the christmas tree all of that so that's pretty cool the next uh another thing that you could do is maybe rent a house with some other people i did that and that was my crash pad i shared a room with another girl uh in a big house there was like 12 of us in a house it was a really big house another thing is you could move into a traditional crash pad a traditional crash pad is a business so um it may not be like a corporation business but someone either owns a house or has a lease an apartment or owns a condo and they have turned it into a crash pad so what they've done is they've taken this house i lived in one of these in newark a lady had bought a house in newark and had filled it with bunk beds and beds and there were like 36 of us who lived in this house in this crash pad so i was up in the attic and there were no bunk beds up there because the roof slanted uh there was just single beds from ikea it looked like madeline's orphanage so if you've ever read the book madeline the little french girl that lives in the french orphanage that's what it looked like it was just all these little beds lined up on both sides five on each side 10 in the room in the attic the slanted ceiling that's where i was downstairs there was a mail room not like not like get your mail postage but like men there was a mail room uh and it had three bunk beds in it it was just a regular bedroom with three bunk beds in it that's six men um the front uh living room area had been converted as well it's kind of like a parlor like a living room you know kind of area not really a den but like a living room was long and it had bunk beds in it too i didn't ever go in there i don't know how many i'm gonna guess four or five maybe and then there was another bedroom that had bunk beds too and then downstairs we had a basement that was like a den we also had access access to the kitchen so that was um that was my crash cut in newark that's what most people are talking about or thinking about when they picture a crash pad it's that kind of living situation you bring your bag in you take your bag out when i was in houston i rented a one bedroom apartment with a classmate and we each had a single bed in the bedroom and then a den area and i also called that a crash pad too because um i technically lived in charleston but you know i had an apartment with just me and her and we split it and that was really affordable too to do it that way um that's how crash pads work you have to be careful make sure that you're being careful that you're in a safe place things like that i don't see a ton of scams around uh crash pads what i do see is more like it was dirtier than i thought um it was there was more people than i thought i didn't feel like it was safe in that sense like uh like there's too many people i don't feel safe not like there's a criminal i don't feel safe um that's generally what you're kind of looking for cleanliness organization things like that those are the things to be aware of when you're looking for a crash pad now um also i can't remember there's one other thing i was going to say oh i want to tell you about hotbox and cold bunks this is my favorite this is one of my favorite things to talk about so because i think it's a cool story so when you see a crap a crash pad advertised or when people are talking about it you will either hear the term they have cold bugs or they have hot bunks hot or cold hot or cold bunks so a cold bunk means it is your bunk it is your bed um no one else sleeps in that bed that is yours it's a cold bed hot bunking means that you are basically uh it's more like i know it sounds weird but this is what we do in a hotel um you will sleep in whatever bed is open so they change the sheets or depending on what your situation is uh some crash pads will have you bring your own sheets so you can either keep your sheets there and just launder them or keep them in your bag and uh make up your own bed so that's what a hot bunk is though it means someone else could have slept there before you don't have one assigned bed you just sleep in one of the beds that's open that's called hot bunking here's where the term comes from it's actually an old navy term from the um submarines because when they make the submarines there's only there's half as many bunk beds as there are sailors so one crew works during the day and the other crew sleeps and then they switch so when the day crew is going to bed and they get into their bunk the bed is still warm from the last sailor that left so it was hot so that term that's where the term came from because they would be hot bunking now when you're in a crash pad your bed's probably not going to actually still be warm when you get in it from the last person who slept there but that's what hot bunking is so when you see the terms cold bed hot bed cold cold bed or hot bunking um that's what that means all right when you go to choose your city this is my last thing i'm going to say by commuting you will if you're going to commute it's important for you to um decide which city crew base city is best for you to be based in and it's not always the one that is just located the closest to your city you want the one that has the most access from your city okay that's what we're looking for access and not even just access on your airline just access from your hometown airport so what you will do is you will go to your hometown airport you will go to you know fly eye chs or you know whatever pit greenville uh airport or wherever you are go to your airports website and you want to look and see who flies in and out of your airport and write it down which airlines operate in and out of your airport and then you also want to see what cities are served directly from your airport denver dallas dallas love dallas fort worth dca seattle whatever it is you want to see who where your airport serves okay then you want to make a note of how many flights a day you have to these different cities in total so if um both jet blue and spirit and southwest all fly from your city to fort lauderdale three times a day you have nine flights a day to fort lauderdale from your city and if you get hired by jetblue you still have three flight nine flights a day from your city okay so it doesn't matter what airline you're going to be working for the data we want to collect is what your access is to that airport the airport that you have the most access to is probably going to be your best top choice for crew bases now of course you don't get to just you know stay where you want to be they'll assign you based on need but you also will be putting in transfers and they will ask you to put the bases in order that you would like so this is how you get to that answer if you're commuting okay is where is which airports you have the most access to so for example when i was based with psa started with psa they based me in knoxville tennessee i lived in memphis my first choice was charlotte if you know anything about geography uh knoxville tennessee and memphis tend to see her in the same state charlotte is in north carolina charlotte is farther away from memphis than knoxville was okay so knoxville was the closest base to my to where i lived but it was six hours away in the car so it was too far to drive and there were no direct flights from memphis to knoxville so to commute i had a two-leg commute i had a commute from memphis to charlotte and then back to knoxville so that obviously was not ideal so i immediately put my transfer in for charlotte so i would even though it was farther away i had more access to charlotte than i did to knoxville okay hopefully that's helpful so even if you're you know this chicago is closer but i have 20 11 million flights to charlotte maybe charlotte's a better option for you okay so that is uh commuting that's my community tips okay the next one that we talked about or the next poll was about confidence which i was super excited to see this one because i actually have a whole class on confidence it's called the confidence class that i've taught for years and i've actually taught it outside of aviation at like conferences because um learning how to feel more confident is always something that people should be wanting to be interested in but i feel like it doesn't come up until after you've sort of blown your first interview before that it's like how do i interview well and then it's like okay now that i know what i want to say how do i actually do it by feeling confident so confidence was the second one that was on there uh the second winner this is why confidence is important and confidence is important to you and it's important to your airline both it's not just about you feeling confident so that you can interview it's important to you and it's important to the airline it's important to you because if you feel confident then you will feel better during your interview and you will be able to perform better in your interview and obviously communicate what you're trying to say so that they can really see the authentic you that's not shrouded by fear and despair desperation right that's what we're trying to avoid but it's also important to the airline that you appear confident in your interview because flight attendants have got to possess the ability to stir up confidence inside them when they are facing something that is scary to them because in the event of an emergency they have to know that you will keep your wits about you you will be able to communicate and you will appear confident which inspires trust and inspi and and creates a a situation where you are the authority figure so in an in an emergency you appearing confident in the face of fear and danger will allow your passengers to trust and obey you which will save lives that's why it is important to the airline that you appear confident so it's more than just about being able to to answer your interview questions you have to learn how to feel confident when you don't think when you don't you have to learn how to appear confident and stir up confidence in the face of a scary situation okay so i have three tips for you three tools for you in the confidence class i go into great detail the class is like an hour and a half i'm gonna quickly quickly go over these right now but the confidence class is available it's part of the um if you're a member of the hub you have access to it when you become a member of the hub you'll have access to it um and it's also sold on its own uh by itself but the confidence class uh goes into this in more detail here's the three things you can do one is you're gonna when you uh are getting ready for your interview we're gonna go from the interview point of view not necessarily the emergency at this point when you're getting ready for your interview and you're starting to feel uh and you want to grow your confidence remember confidence is a feeling it is just a feeling like feeling happy or feeling sad i can feel confident i want to go into this interview and feel confident so how do you make yourself feel certain way one of the biggest ways you can do that is the way that you talk to yourself so if you talk to yourself in a certain way you can make yourself feel like crap or you can make yourself feel like a badass we're going for badass confidence okay so you want to be making sure that you're paying attention to what you say what you're what you're allowing to roll around in your head like this is so dumb i'm never going to do this i can't pull this off i've never been good at speaking i've never been good at public speaking i hate the way i look on video i wish i could be in the face-to-face i wish they could see me in person if i could see me in person then i would feel confident i don't feel confident on video all that stop no more instead i want you to think about the things you have accomplished the things that you've done in the past that were hard or you didn't think you could do that you did do completed your degree raised your children from the beginning to the end successfully you know i filled out the application created a resume that got you the freaking interview you know you have done some things think about the things you've accomplished another thing is to remember that everyone's on an even playing field no one really loves video at first no one uh you know we've gotten much better at it throughout the pandemic but you know video is awkward for everyone especially the first couple of times so all the other candidates who are filling out who are doing video interviews unless they have failed dozens of times and gotten all that practice in they're probably at a similar place as you okay so that's the first one talk it up the next one is stand up you don't have to stand up right now that's just the title of the second one um and it's about power posing in the confidence class i go over the science i'm not going to go over the science super cool though um about power posing power posing is basically standing up like superman or wonder woman so feet hip width apart uh hands on hips you're making yourself big it creates a chemical reaction that hires increases your testosterone which we know it's like that's the male hormone that makes us like like mean it would like bad ass and like like beat people up and like we're not afraid of nothing uh and it lowers your cortisol which is your body's reaction to stress so you have less of a hormone that's that's making you feel stressed and more of a hormone that's making you feel powerful so and you do this chemical reaction in your body just by using um body language basically on yourself so this is great now that we have video interviews because you can literally power pose stand up plant your feet hands on hips shoulders back chest out what is tits up to what what that show up excuse me mom i think she might be watching uh you know chin up and you're just like posing you're standing there give it a good 30 seconds and you can do it right before your video interview you know it used to be in the face-to-face i'm like find the bathroom and do it or just do it before you go but now you can literally do it like right before you get on your video interview so power posing next and last um take control here's the thing confidence confidence is a muscle the more that you work at feeling confident the stronger you will get at being able to stir up the gifts that you have in you and make yourself feel more confident so there are some things that you can do to just make yourself feel more confident you can apply to more airlines this is a big one there are right now last time i counted there were 29 airlines accepting applications in the united states i don't know how many applications you filled out it may feel like it's been 900 but i bet you haven't applied to all of them go and at least check them out maybe you decide not to apply to them maybe you don't qualify for some of them because you're too tall or you don't live in the right area of the country but take control of your career by learning it more about every airline and applying to the airlines that you can doing the video interviews don't chicken out on the video interview and just say never mind i just decided i'm not going to do it it's too scary don't chicken out just do it because you have the same result if you do it and fail or if you don't do it it's the same result the only difference is when you do it and you fail you've now practiced and you've gotten better and you've gotten closer okay and then um read a book read a book about read a book that is helpful if you go to amazon and type in flight attendant there are books you can read a book that is just like a collection of essays you could read heather poole's book you can read um elliott hester's book there's there's books uh you'd read abby hunker's book but that's a guide to how to become a flanders in it there's other books ebony christina's book i think is still up there you can read guides to how to become a flight attendant get yourself a book also the flight attendant career connection interview workbook bundle it has a workbook it's a pdf instant download you can purchase it nuts yes nuts is a southwest specific book they actually gave it to my husband when he got hired it's a big big big uh big deal read nuts read books about aviation you can also read 48 days of the work you love or other career books or other just personal development books books about confidence books about um you know all sorts of different things personal development books all right so read a book get a book read a book uh that's kind of a small investment and it will help you feel more confident because you will learn some things and you will feel like you're investing and taking control of what is next for you okay um and then the third one for take control is dream a little bit dream a little bit think about what it's going to how cool it's going to be when you're a flight attendant make your bucket list of places you want to go to when you get your flight benefits think about look at apartments at different base cities look at different things in different places just do some dreaming believe that you're going to be a flight attendant one day and then start to imagine how that's going to be and start to google the different things that you might get to do as a flight attendant and just dream a little bit so that you're not just stuck and feeling bad and you know if you filled out all your applications and you're in between books this is a great thing to do to kind of fill the time so that you feel like you're still moving forward okay that was the last one for confidence now we're moving on to face-to-face tips this was the number one winner face-to-face tips first we're going to talk about what to wear um airlines are traditional classic professional traditional classic professional okay so for a man that in general means nice leather shoes that are shined and a suit with a tie okay now on a video interview you could get away with not wearing the tie and wearing the button-down shirt in the jacket or not wearing the jacket and wearing the tie and the butt down shirt video makes it a little bit different um you don't have to like go and buy a bazillion dollar suit to do a video interview um you can also get away with things more from like the thrift store that maybe don't fit perfectly on a video interview too because you you know you're just seeing from here up right you can't see a whole lot of me on this video but if i had a jacket on maybe the arms were too long or maybe it was too big or maybe i couldn't button it you know you wouldn't be able to tell right so i would uh wear a suit wear a tie um go to the department store and ask someone to show you how to tie a tie if you don't know how go on youtube learn how to tie tie if you don't know how you can do this you can do this get your get your outfit uh for women oh let's talk about color let's talk about colors in general um general advice is research the color of the company and you can try to reflect those colors as long as you feel comfortable that does not mean you're wearing a yellow suit to a spirit interview doesn't even mean that you're wearing a yellow shirt maybe you are you'll see some people in yellow shirts yellow scarves uh yellow dresses with like a you know a blazer over it like there's ways to do it but it's you don't have to just like only wear that color especially if you have limited resources and you have your one suit and your you know you've got your funeral and wedding suit and your tie that's fine you don't have to go and like get an orange something or or red something you can wear what you have these questions as to should i dress like the airline or colors this is like next level people who are going out and purchasing something anyways then you can start to look at the airline's colors and kind of reflect it looking at their uniforms can also help you reflect the style that they are too okay now let's talk about women um you also want to wear a suit so pantsuit or skirt suit you know uh skirts are a little more traditional but pants are totally fine if you wear a skirt you have to wear pantyhose i will die on this hill you have got to wear pantyhose i know i know somebody told you they got higher they weren't wearing pantyhose great wear pantyhose pantyhose are part of the uniform just put the pantyhose on wear painting hose clothes clothe-toed shoes they don't have to be like uniform compliant or anything shoes you can walk in at least a half an inch heel hopefully a little bit higher not over three inches it doesn't have to be a certain color it just has to match closed toed is preferable closed back is preferable if you have a sling back with a closed toe that's okay wear your pantyhose uh skirt jacket let's talk about shirts okay you don't have to wear a white button down unless it's required by unless it's requested by the airline you want to find a blouse in a color that looks pretty on you don't wear an orange or yellow if you're a what a winter a winter like me see my winter colors um my berry color so you don't have to wear an orange or yellow or anything like that you want to wear a blouse in a color that looks pretty on you it can have a collar it doesn't have to have a collar make sure it's not too low cut that's all period that's all that's all don't wear a white button-down shirt if it doesn't look good on you and it gapes open and you can see your brassiere in all of the things okay wear blouse and a color that looks pretty on you yes you can wear a dress you can't wear anything sleeveless if your dress is sleeveless you have to put on a jacket or a cardigan your dress has sleeves you don't have to put on a jacket or a cardigan make sure it is a dress that is a business dress like the lawyers wear on tv and those fancy shows on usa usa not what you would wear to a party or cocktail party and if you wear a dress guess what else you have to wear pantyhose okay do you want to wear a scarf i don't know do you you don't have to wear a scarf this one every time someone asks in the facebook group it gets so freaking heated about the scarf i am team scarf i will officially say that i am team scar but here's the thing about the scarf if you put on a scarf and you say there she is she is here to slay then wear this scarf if you put on a scarf and you're like why do i have a pet it's like i have a pet on my shoulder and it catches my eye and it tickles my face and i feel like i'm wearing a costume and in imposter syndrome it's crazy don't wear the scarf don't wear a scarf don't put on some pearls or nothing well i meant accessory wise please do not go naked to your interview but you can just do no necklace that's fine that's totally fine earrings size of a quarter or smaller uh makeup for women yes especially on video go to the mac counter go to the clinton encounter essay lottery counter say i'm doing a video interview i don't know what to do they will help you go to sephora or ulta someone will help you get ready for a tradition just say i'm doing a job interview i need to be classically professional please help me i don't know what to do you need lipstick and mascara a little bit of blush is a really great idea for video okay um men you can wear makeup uh most airline uniform guidelines have moved in the direction of allowing some uh concealer some translucent powder and some bronzer so go for it especially on video i mean you can like i mean if i didn't have this bronzer on y'all don't even know what my face would be shaped like it's just on video do a little bronzer all right um that's all that's what you're gonna wear glass door preparing for your face to face how do i use glass door use glass door to prepare for an interview you do not use glassdoor to decide if an airline is a good company or not everyone on there is just freaking complaining do not go and read the reviews do everyone write this in your notes do not read the reviews on glassdoor don't all right you want to learn about an airline go to their website go to their website or phone a friend ask asking a facebook group from someone who has a face or something like that okay so but glassdoor is fantastic for preparing for the interview you're gonna put in the airline's name american airlines flight attendant interview it's gonna come up you're going to have a whole bunch of interview questions the first thing you do before you start reading is you want to go over to where it's sorted it will be defaulted to popular it will sort it by the most popular usually the most popular ones have been voted up they're old because they've been there a long time they've got the most thumbs up you want to change that to recent popular to recent then it will give you the most recent because of the pandemic some are still a year old that's okay that's where we're starting some are more recent okay and so that's how and then you start looking at the glass door interview some of them are super helpful some of them just say all the questions are here on glassdoor and you're like great where where where susan where but most of them will have a couple questions you can you know you'll want to have a notebook every person will give like one question or like a half a question and as you start to take notes all the pieces will will come together in a beautiful puzzle and you'll start to just get different pieces from different people and you will have a pretty good picture of what the airline the face-to-face looks like or what it's looked like in the past airlines don't change what they're looking for so even if it's not exactly the same question this it's the same thing like they want to know the same thing they're super focused on teamwork maybe the question changes but it's always a teamwork question okay um that's how we use glassdoor you want to get the flight attendant career connection interview workbook bundle again um you know i wrote it it's amazing but it it really is a really good resource because it's a pdf has over 50 interview questions it has four training modules that mirror the workbook and i just added um as another bonus because uh i knew i took a different poll and everyone was interested in star format or really struggling with it so there's a whole star format class in there too okay so um that kimmy if you have the link you could pop it in the chat but um you know otherwise i talk about in the facebook group a lot also if you're a member of the hub or when you become a member of the hub you also have access to the workbook so if you haven't purchased it yet and you decide to come become a member of the hub you'll still have access to it um as as part of the hub too i want to say that um now we're going to practice for the face-to-face here's how you practice study hall of course i said that study hall is my favorite way to practice for face to face there's other people on study hall they're uh listening to you and judging you as you answer your questions but with no negative effects so they're not judging you and making a decision they're really not judging you either not like in an ugly way but it makes you a little bit more nervous to have other people in front of you when you're practicing your interview answers and that's fantastic because if you can create the feelings that you're going to feel much more higher stakes uh then you can you can practice better right that's why uh football teams like scrimmage instead of just practice throwing the ball all the time it's like okay now let's practice you know trying to score touchdowns it's that's what it that's kind of what it is so study hall i also offer private interview coaching that's another way to get uh closer to like just to get your interview questions know exactly what you want to say to any interview question that's thrown your way and just feel really good about it um on your own you want to say your whole answer out loud once you've decided you've kind of like thought about it and you've decided it at least once you just want to start and just say the interview answer out loud to yourself because it forces you to choose every single word we tend to say oh i'll just tell that story about the time that the bank got robbed instead of one time when i was working for bank of america i was working at the teller line and making yourself really go through the whole thing to the end as a result all of it is how you're gonna practice so at least once you need to say the whole thing so that you make yourself make your brain choose every single word that you would like to say we're not going to memorize it we're just practicing the next thing is when you're creating a tell me what you think answer which is why do you want to be a flight attendant why do you want to work for this airline tell me about yourself i find it helpful to um use bullet points sort of mentally and on paper if you're a visual and just say like tell me about yourself i'm going to say like introduction uh career starting with bank of america and then um why this is the right time for me to be a flight attendant and i sort of bullet pointed in my head and i know that as long as i can remember those three things and hit those three things i'm pretty sure that the words i say around them are going to be uh what i want to say as opposed to having to memorize like a monologue okay all right that's my last face-to-face tip now we are going to do some q a gosh this time is going fast okay let's do a little bit of q a um okay let me see i have to see who has her hand raised i don't know if i can see who has her hand raised can i me i don't know if i can see that okay i see some person so i'm gonna click on you um so leela oh let i don't know how to say your name i'm sorry l-e-j-l-a come on unmute yourself tell me how you say your name please l e j l a i think that's what it says yes there we go you cannot mute i don't know who's unmuted now though okay all right whoever's unmuted you can ask me a question okay give her a second okay oh i'm sorry guys let's see see i'm not seeing a whole lot of hands right so i only saw the one let's see let's see let's see what kind of questions oh how do i lift my hand i don't know okay lena lena yes ma'am what's your question okay i do have a question yes ma'am remember hearing in one of your um tutorials on youtube that uh when asked why do you want to leave your current employer that you shouldn't say anything negative about the current employer but the reason i want to leave is because their safety regulations are basically non-existent would that be a good reason to mention during the interview or should i just kind of so here's the thing becoming a flight attendant and wanting to work as a flight attendant is sort of um apart from your current work situation so more than likely you didn't just say oh i don't like this job it's not safe so now i want to be a flight attendant instead um that's not they're usually kind of like exclusive from each other right so this bad working situation yes i want to leave oh i think i do want to be a flight attendant even if this work situation was awesome you'd still probably want to be a flight attendant they're not they're kind of they're they're not they're like exclusive from each other so to answer your questions specifically though my question to you or my thought if you're telling me that you know your company has safety violations and is not safe i want to know what you've done about it have you filed an osha report have you called have you talked to your supervisor like have you done anything about it because as a flight attendant if you see something wrong or you see something unsafe no matter whose responsibility it is a ramp or a caterer customer service you still we are all a team to keep aviation safe and in the air and off the ground so that that's kind of why i think leaving the safety part of it out although it sounds very noble on the surface i'm wondering what you've done to help change that and i'm not just saying that like i think you should go to work tomorrow and just blow the thing up i'm not saying that this is not like me giving you career advice in that sense we're only talking about it from an interview point of view because i don't know your situation i think that even if you can't say anything like it's always great when you say i love my job or i really like where i work even if you can't say it that big finding something positive to say is is important they're asking this question to find out what kind of employee you are that's why they're not actually gathering data as to why people leave jobs to become flight attendants they want to find out what kind of employee you are so if you can say you know i feel like in my current position i've learned a lot especially about safety what to do what not to do and um you know i'm looking for a new opportunity where i can work in a safety sensitive situation and provide an environment where people feel safe and i know as a flight attendant i'll be able to do that you could say something like that or you could say something positive about what you've enjoyed at your current job uh besides the safety thing and just sort of avoid it um also because i'm kind of like thinking if you're in a place that's dangerous i wouldn't wait to leave till i got a flight a senate job right so it's it either feels like it's not really that bad or maybe you should do something again i'm not giving you actual advice as to what to do tomorrow at work i'm just saying from an interview point of view which is all very theoretical right it's just very theoretical okay so hopefully that helps um thank you all right you're welcome okay lori lori nelson can you and unmute my own yeah uh oh who's on i don't know who's on oh yes laura yes ma'am go for it hey how's it going today hi um i talked to you last time i had my panel interview yesterday went well so my fingers crossed um i had a question um there was a question in a different interview that i thought maybe you could help me with um is there such a thing as an unreasonable customer demand great and what do you think you know well if if it's safety related yeah there's unreasonable are they not allowed to make a demand or a request or is it i mean here's how here's how i answer it here's how i'll just go ahead and and cut to the chase okay i'm just gonna give you the answer and then you can go with it so here's how we're going to look at it we're going to look at it from the point of view that customers don't know all the things that we know they don't know what we're allowed to do what we can do what we cannot do so their request to them does not feel unreasonable they think that they're making a reasonable request we may know that we're not actually able to accommodate that request but that doesn't mean that their request is unreasonable because the question is can they make a request that's unreasonable it's not is there anything that a customer could request that you could not do that's not the question the question is really about unreasonable requests you know my children make unreasonable requests all the time but i'm not like that is unreasonable and i also don't say yes to everything i just say you know unfortunately you've already had three lollipops today we're gonna have spaghetti and then you can have three more right so their request is unreasonable and it's the same thing with passengers so you're just gonna you know so to answer this question the way i would answer it in an interview is um you know i don't think that a customer could make an unreasonable request because anything they request is reasonable to them now it's up to me to decide whether or not that's something that i'm able to fulfill or if i need to offer an alternative because there are some times that we are asked as flight attendants to do things that we're not really able to do either because it's safety or just because of the supplies that we have but i always try to make sure that they don't feel like i think their request is unreasonable and also i always try to offer an alternative whenever i can okay okay sounds good all right and thanks for being here thanks good to see you you bet thanks bye um okay uh so leija i'm sorry that layla i'm sorry tell me how to spell your name i'm not gonna even i'm gonna say your name i'm not even gonna try again l-e-j-l-a i'm so bad hi have you yes it's how are you it's layla yes that's easy i'm sorry you're mine okay leila okay so what's your question um okay so i have um a virtual group interview with american airlines on tuesday and i'm so excited because this is like i i'm i'm happy with myself of like how far i've come because in the past i would have this goal of wanting to be a finance but i never do anything about it i wouldn't get past the resume and now this year i've applied to so many airlines i've done the resume i've had um one cjo already but i have to decline that one and now i'm just keep going forward but i've never gotten that far where i made it to like the group interview because the other airline was a regional and they just did a um a recorded video a virtual interview so it's not like i was interacting with people face to face on a live session so i've never had experience with doing a group interview so i am a little bit nervous but i'm trying to stay confident and positive and just taking all the information that you're giving us here today and doing my research and stuff but um yeah i just want to know like any tips for that um i don't know what to expect really yes so at the american airlines face-to-face you can expect to have a uh face-to-face interview so sometimes when you're answering questions and you can also expect a group interview a group activity uh also as well so similar to what i was talking about before for the group activity participate don't dominate you'll do great remember in a group activity they'll give you a task let's just say it's setting up the bar card or setting up the beverage card they will give you a task to do remember that the goal is not to complete the task correctly the goal is to work as a member of a team so do not focus on setting up the cart correctly or what you think is correct they're not judging that they're judging the way you talk with the other people whether or not you're participating whether or not you are involved in the process okay so sometimes people think like no no no that can't be right no there is no right or wrong as far as what the task is that's not the point okay so that's one thing about the the interview also they will be uh noticing you the whole time so don't ever turn it off uh make sure the way you walk the way you sit the way that you interact with the other candidates is always like you're a working flight attendant always like you're trying to make people feel welcome uh as they speak to you uh warm welcome hospitality or kind of the work that you're thinking about uh be prepared to answer why do you wanna work for american airlines why what excites you about relocating what is challenging about relocating questions like that um and then also a couple star format questions be ready with some star format stories ones that can kind of be molded into different different questions and um enjoy the day enjoy the day okay enjoy the day make sure you eat before you go make sure you eat and that you're hydrated so that you can be fully yourself and congratulations this is so exciting yeah so also don't forget that you already got a cjo who cares how you freaking got it it doesn't matter don't be qualifying that like oh but it was this is no like lots of people got thanks but no thanks after they did the video interview that you did that you nailed and got a job offer from so don't don't make that smaller then okay thank you for that advice yeah if i did it before i can do it again and that's right you already convinced an airline that you have what it takes to be a flight attendant and that's all you have to do again is show them that you have what it takes that's it same thing right okay thank you for being here today good um let's do two more i'm sorry guys we're just running out of time uh leslie i see you next hello can you hear me yes hi i just want to say thank you first of all um i applied to frontier i watched um a lot of your uh youtube videos and i feel like that helped me get the face-to-face interview next week um yeah thank you mostly um i wrote down all the tips that you talked about confidence um but i'm really nervous because english is not my sake my first language and when i get nervous i tend to forget all the words in english [Music] so any tips that you could give me uh besides the ones you gave that would be very appreciative yes actually this is part of the confidence class so i do have some tips because there's three there's three major confidence busters weight age and um accent those are the major three things when i do coaching every single time someone says i i'm so glad i get to talk with you because i have to share with you i think i'm too heavy i think i'm too old or i think i can't speak english well enough one of the three every single time okay so these are the three major confidence boosts busters so you have one it's accent here's the thing this is a partly about the way that you feel and calming yourself down when we get nervous i say we like i only speak english you have such an amazing um extra skill that i will never have i can never put on a resume that i am a native speaker of any language besides english even if i started studying spanish or portuguese or italian today and i dedicated my life to it i will never ever be a native speaker that would be impossible for me if you speak english as your second language then you have a first language that you speak at a native level and more than likely the airlines will be super excited that you bring that skill to the table so that's something to remember that being said we have to interview in english so as you prepare there's a couple different things i find that people sometimes who speak english as their second language also live with people who speak their their their first language and so at home everyone's speaking spanish or everyone's speaking portuguese so i encourage people as they get ready for the interview to say hey guess what guys we're speaking english at home now and you're just kind of incorporating yourself uh like immersing yourself into english everywhere of course you're speaking english outside the home but you're just saying guess what guys we're speaking english at home just to help me feel uh just help me practice and just be more surrounded because that's more practice and it just keeps you in the english instead of switching back and forth that's uh one tip that i have for you another thing is just remembering how powerful and valuable that skill of the second language is um it's actually your first language uh is a really big skill it's a very very valuable thing that you bring to the table here's the thing airlines know that you don't get a native speaker without an accent for the most part pretty much everyone who speaks one language natively uh has an accent because they learned english later on so that just comes with the territory they're not surprised with that uh so that's another thing to remember um even if an airline like frontier that doesn't have speaker positions they have passengers on their plane who speak lots of different languages so if you speak a different language you still can provide that extra level of customer service that's another thing also when you're practicing if you're getting stuck um on your answers you're just getting stuck and you don't know what you want to say you're having trouble finding the english word write your answer out in your first language and then translate it so you can be in more of a state of flow because you're not trying to because i know i've had people explain it to me that this is how it is you hear the question it goes in your brain in english you have to translate it to spanish then you have to understand it then you answer it in spanish and then you have to translate it back to english and then you have to communicate it out it's like a four parts process so you don't so when you're practicing to stay in flow you could write your answer in spanish or whatever your first language is you can write it out in that language so that you can be in flow and not be trying to translate and then translate it or translate the bullet points or something like that that can also be helpful okay so good luck good luck good luck haven't you have you already had a phone interview with them a phone or a video a video interview yeah yeah so they already know what you sound like so why you know they already know what you sound like know what you look like they already know all that so it's not like oh well we didn't know you had an accent they already know they already know and your workbook helps a lot too doing it and practicing so i'm really excited good well i'm excited for you congratulations okay moving on one more one more um and then i'll have to kimmy's i think is collecting all the questions if you want to put your questions in the chat then i can address them uh soon but later um babette you're up next okay i just have a question i got an email from alaska air yesterday it's called an on-demand interview yeah is that a video interview or is that someone i'm going to be like a great question really good question okay so everyone listen so we can define what the different types of interviews are great question if it is on demand that means you can do it whenever you want it doesn't have to be scheduled it is on demand you can do it before you go to work you do it in the middle of the night in the middle of the day on your lunch break it's on demand whenever you want that also means because it's on demand and it doesn't have to be scheduled we know that there won't be someone on the other end okay because you're not setting up a video interview okay so this the way that an on-demand video interview works is when you're ready when you're ready when you're feeling great when you're ready to do it you will log on and the software will come up and it will guide you through the process but what you can expect is questions to come on the screen you will have a certain amount of time to think about the question there'll be a countdown timer they'll tell you everything they'll tell you how much time you have there'll be a countdown timer then it will record you or if you're ready before that you can press record it lets you control it you will answer your questions again you will have a limited amount of time to answer your questions with a countdown on the screen answer your question and then you when you're done you're done don't have to take up all the time when you're done you're done um if it takes all the time that's fine too and then at the end you can say stop and then you move on to the next question some airlines will allow you to re-record your answers they will tell you that at the in the intro of the video interview you usually don't know that beforehand necessarily but it will tell you if you can re-record in general be prepared to not be able to re-record and just be ready to perform straight away when the question comes up so that's how that's how the on demand video works and then it goes off to uh be reviewed um depending on well this is with alaska so the next step with alaska would be a face-to-face and some airlines will like we had leila say she had gotten um layla say that she had gotten a uh cjo just off of the video interview sky west does it that way i think republic does it that way still too but basically it's just the video on demand video interview and then a cjo but with alaska your next step would be a face to face okay being that i'm not comfortable i've done some where do you look at on the screen so you don't look crazy like do i like okay okay well if you don't want to look crazy then you pick one spot okay which is which is actually the right question okay so you will read that you look into the camera okay that's yes look into the camera um it used to be before everyone had zoom and everyone did everything on video you know like the first ipads like the camera would be like over here and so you'd be like looking like this you know you'd be you'd be looking at the screen but it would look like you were like this because the camera's like way over here right and you look like off for the most part computers and phones are designed for video chat so they've made it much more natural so i have not looked at the camera at all the entire time which you maybe can sort of tell i've been looking straight at myself if i look at the camera it looks like this maybe it does look a little bit more like i'm looking straight into your soul but the thing i there's no way i can continue to do this the entire time which means i'm going to drop my eyes down and then i'm going to pop them right back up when i remember like this and then they're going to drop down while i'm talking then i'm going to pop them right back out because i just remembered i have to look into the into the camera and then i'm going to look crazy okay so just look at yourself that's fine that's fine just like yourself if you don't like the way yourself looks then you can take a you know and i don't mean like if you don't like the way you look i mean like if on camera you're like dang do i really look like that that's surprising you can take because that happens to all of us the first time you could take a sticky note take a sticky note draw a little smiley face on it although you got this girl a little airplane okay just stick it don't stick it over the camera stick it under the camera over your face okay and then that can be helpful too okay okay thank you good you're welcome great question okay so now we're gonna go uh to the next part of the study hall this is where we do so normally again we don't have 500 people or i don't think there's 500 but we don't have a bunch of people on this many people on during study hall so everyone has time to get their questions answered we have a good you know 45 minutes for everyone to get their questions answered in study hall that's not public uh but that's what we have for now now let's move on to the next part of study hall which is our interview question practice okay i want everyone to participate whether or not you're going to answer out loud i don't care about that but i want everyone to participate i want everyone to practice the interview question that i give you i want you to take some notes i want you to think about it even if you're not going to do it i just i want you to do it i want you to practice do the practice part so we are going to take five minutes okay i'll tell you when we start a minute but we're getting you're going to have five minutes i'm going to turn my video off you can turn your video off if you want you don't have to we're going to have five minutes to work on the interview question then when we come back i will take volunteers who wants to give their answer who wants to present their answer it to the group in front of the group and then i will give you feedback it's laser coaching is what it's called a lot of times so i will be giving you feedback i'll tell you what i like that you did what uh what you could do differently um all right you have for your interview question i want you to keep your answer in one minute sometimes the airlines do this usually you have more than one minute honestly but for sake of time and because it does happen occasionally we're gonna do one minute so you're gonna have a one minute timer when you practice make sure your answer is one minute or less the question is tell me one characteristic that you possess that you feel like is important for a flight attendant to have one characteristic that you possess that is important for a flight attendant to have and why all right so don't just say pretty and be done with it okay so tell me and why um and in under one minute so um we're at uh 12 44 right now or at 44 after so you have five minutes so we're gonna come back at 49 just turned over you only have four minutes now all right go hello okay bye all right we're back that was quick we also usually have a little bit more time to think during study hall too but we're just gonna go for it all right um we're back the question was one characteristic that you possess that is important for a flight attendant to have all right um i see hands up i'm thinking that they're i don't know if they're new so i'm just gonna start and call on you um if you have your hand up and you don't want your hand up you can look and take it down now um otherwise here we go all right henry you're up let me open my clock you got one minute to unmute you're not one minute tell me yourself but go ahead and enemy yourself unmute yourself and you have one minute to answer um the question okay the characteristic that i have is that i am a team player and uh i've worked as a certified nursing assistant for 45 years i am bilingual team player and uh with my nursing assistant position that has helped me to deal with people of different backgrounds different origins and let me see my notes again here okay well my medical experience and bilingual that would come in very handy with non-english speaking persons so all that together i think that would make me a great flight attendant thank you all right good so you've got 40 seconds so perfect here's the thing you took your why do i want to be a flight attendant it just stuck team player at the beginning so here's what it's going to sound like it's going to sound more like this if you're going to take all that same information and maybe if you had more than you know four minutes i bet you could have like fluffed it a little more but what we want to do is take what we've already decided and we've already practiced like why i want to be a flight attendant which was awesome you hit the right things teamwork safety medical background bilingual you hit everything so if i had asked you tell me in one minute why you want to be a flight attendant or why you think you'd be a great flight attendant you nailed it okay but the question was a little bit different so for this one you can take what you've already practiced and what's already in your head and you want to just kind of twist it a little bit more than you did to make it fit so it sounds like this i feel like one characteristic that i possess that would make me an excellent flight attendant is that i am a team player i have learned how to be a very strong communicator and team player working for 45 years in the medical field it is imperative that we work together as a team to save lives and i feel like that's something that i'm very very good at also i'm i'm bilingual so there have been several times when i've had teammates come to me and say can you please help me translate can you please help me understand what's going on or can you please communicate this to another patient and that has again uh brought comfort to past to patients as well as saved lives and so i feel like the fact that i'm bilingual and the fact that i've been working as a member of a team in the medical field for 45 years has really made me a very very strong team player and i know that that's something that's important to being a flight attendant okay thank you so we just took the same stuff but every time we said bilingual it's like why does that mean a good team player why does working in the medical field why does that make a good team player right and we could have done it for anything you could have done compassion you could have done kindness like there's so many different things but that's how and hopefully you got to go first so you get the biggest now everyone's like oh shoot okay and now they're all going to tweak it but uh that again i hope that you really hear me say too that you're why do i want to be a flight attendant or why would i be a good flight attendant answer was fantastic very good job you hit all of the things that you want to hit and your time was great good job good job thank you for going one thing can i just say one thing i just had an interview with southwest airlines and i did i think i did great and the interviewer told me all my answers were great but yet the next week i got a tbnt what level were you at what level were you at it was the phone interview the phone interview your own interview yes when you think back was there anything that you wish that you had answered differently yeah maybe because one of the questions was what uh what do you see in a flight attendant that attracted you to the flight attendant position and okay well again i said uh my all my years of experience with the medical field and that i was trained in first aid cpr bilingual uh team player adapted i can adapt to change you know many times at the hospital i had to stay over because someone didn't show up like on a snow day people don't show up so you have to stay there uh till someone else relieves you and i mean i said a lot of all these things that i'm telling you and i don't know yeah i think that for this one again you didn't quite satisfy the question because why do i want to be a flight attendant you don't want to be a flight attendant or you're not drawn to the flight attendant position because you know cpr and you've stayed overnight to work for other people right you want to be a flight attendant because dedicated your life to helping people you feel like your skills would be really valuable in saving lives and creating a safe and comfortable environment on the airplane you feel like you've learned everything you can in the medical field and you're looking for a new adventure these are the reasons why you're drawn to the flight intimate position right so i think that i'm not saying that this is what did it or didn't do it in the interview because obviously i can't do that but right i think that for you when you interview make sure you hear the question and you answer the question not okay so take what you have practiced and make it fit the question also one more piece one more tip for you every time you say bilingual i want you to list your your languages because we don't it's not super valuable to just speak two languages okay say english and spanish yeah thank you yeah exactly so um you know also the fact that i'm bilingual speaking english and spanish every single time bilingual speaking english and spanish that's the new phrase speaking english and spanish okay because they know oh okay okay because not you know there's a bazillion million languages but great you're right don't give up don't give up don't give up i'm sorry it went that way it's also very frustrating especially since it sounds like the feedback was was good uh in the interview i mean i wish that instead it had been like oh really are you you know like can you clarify that for me where you feel leaving like oh you know nobody wants to be sort of like bamboozled but keep going there's lots of efficiency right i have an application with american and united and i recently got an email from united saying that they're still considering me just to hold on because they got so many applications and then with american uh i got an email recently also that there i'm still in the process so hopefully and um in the meantime you could apply to any of the other 29 airlines that are accepting applications too and keep practicing and keep interviewing especially it sounds like you've had a long career where you are you're probably ready to like bounce so like go ahead even if it's not your forever airline keep applying and keep interviewing and get you know get your feet off the ground like get in the sky get your flight benefits you know move on to the next chapter so good but thank you thank you for going first too i appreciate it thank you all right kendra i see you next kendra hi everybody hi kendra all right tell me one characteristic you possess that is important for a flight attendant to have and why one characteristic that i possess to be a flight attendant is my integrity and integrity is always doing the right thing and integrity for me is not just doing the right thing when it's easy um and especially doing the right thing when no one's looking and it's very important to me that i maintain that integrity daily especially in these times um my experience as a flight attendant has shown me um we'll take some of you may have heard of a thing called covid it's been very difficult to get people to keep their masks on so some people are easier to approach than others it's not my job to just approach the people who are gonna be nice to me about it i have to approach everyone and be diplomatic and say would you please keep your mask on one small little what might seem like a small little thing could have a butterfly effect i don't maintain my integrity and a mask is off and i say okay nobody's looking it's okay and then that person leaves the plane and gives somebody covet and on and on and on domino effect so what i do is remember that my integrity no matter whether it's whether people are watching or not has a butterfly effect for everyone my co-workers the population my family so it's it it's imperative that i maintain that because i'm a flight attendant and i'm a safety professional and it's um at the end of the day we all just want to get home to our families or our dog or our plant or whatever we have that we hold dear and that's that's mine integrity okay good so that was two minutes long it was in it was one minute and uh 55 seconds oops sorry so that's okay i'm keeping track though so because it's easy it's easy to go over okay integrity perfect choice the way that you define integrity perfect integrity is important for a flight attendant yes i think you should take the antidote so like the story and the covet part out that will save you time and it will keep it from starting to get sort of like narrative instead of just answering the question so it would sound more like this um i believe that um integrity is a characteristic i possess that's important for a flight attendant to have um integrity is always doing the right thing always doing what is right no matter who's looking or no matter what the situation is integrity is doing what's right whether it's easy or it's not easy um as a flight attendant i've learned that integrity is so important for a flight attendant to have because every action and every decision we make can have a butterfly fly effect and we don't know where um where a choice that we make that is outside of integrity what that could affect what that could lead to down the line in the operation or in the world and as a flight attendant i am very um proud of the fact that i do have a high level of integrity and i feel like that's something that has served me really well throughout my career okay so we're just gonna shrink it down to only like just the facts ma'am kind of thing right and you know right now we do have covid but even if we don't have covid your answer it would have been fantastic two years ago and fantastic in two years from now because integrity is all about challenging someone without a badge making sure that um ever that you double check your door that you uh double check your galley making sure that everything is stowed one more compliance check one more safety check right that's integrity it's more than just the masks now when if you are asked a specific question i'm not saying don't talk about masks or anything like that and the way that you described your sort of your challenge within yourself to make sure that you're even in the hard times doing what's right to keep you the people that you're responsible for safe if you are asked a question about um you know about masks or tell me about a time that you had to uh you know deal with a difficult customer tell me about a time that you had to uh tell someone give someone bad news or something like that you could use a star format story with the situations that you've encountered with the masks um but for this question i would just keep it straight to integrity and what that looks like in a very big way right okay thank you thank you so much thank you very good job good integrity all right melissa you're up hi abby okay what i have is with my work as a practicing dental hygienist for nearly 20 years i have all i have the ability to work well under pressure as many of my patients presented fearful anxious and downright upset uh nobody likes going to the dentist um with that said i have the ability to make my patients feel calm safe and secure which i believe is very important to be a great flight attendant and that's what i'm going to make good okay so you were at i can't do the math so you were under under a minute under a minute you were like at like 40 seconds or so maybe yeah uh so perfect very good job all right fantastic all of the words that you chose were great i love the way that you delivered it short and sweet um i could tell you were reading it you know so that's okay you know that's okay we're you know we just did it we just did it but you know um i could tell that you were reading it so of course moving forward uh as you're practicing it we want to get where we can just say it without reading it but you know that i love what you said i love the way that you did it um your tone i think because you were reading it it came off as a little bit like um almost like you were hosting like a children's show yeah they're like you know i can make people feel good at that dentist you know freshly brushing fresh but that's okay you know part of that's your personality and part of its nerves and part of it's trying to read it without saying like you're reading it so you're almost performing it so i think i just wanted to kind of point that out now depending on the airline you know children's show host may be completely appropriate and then sometimes we'll tone it down okay so i'm not saying like change who you are or anything like that but i just want to kind of point that out that's the only feedback i have is the delivery was a little kind of plucky but other than that that was fantastic very good job all right sarah you're up sarah l okay thank you um well one characteristic i believe i have that would help me be a good flight attendant is that i have the ability to understand what just about anybody is trying to say and i have developed this ability in my 27 years of a community college as a community college instructor of english as a second language i've taught english to adult immigrant students and many times i've been in class and someone has raised their hand and i can understand heavily accented english and i can kind of catch the message and respond to that i also am a fluent speaker of japanese and spanish so i believe that would be very beneficial as a flight attendant and also help me understand the passengers and in addition to my ability to understand just about anyone i believe that i also bring the desire to understand and help them and i think that these things would be good characteristics for me as a flight attendant very good job so i forgot to look at the timer so i don't know exactly how long it was but that felt like it was committed so good um now that was fantastic that was so good i'm so proud of you um i have a question for you what is one word that you would use to just to define understand what anyone is trying to say what do we call that um communicating okay so if i would say what one characteristic do you possess that's important to have for a flight attendant you could i would encourage you to start with the word and then define it so i believe that the characteristic i possess is my ability to communicate with anyone over my years at the community college i have developed the skill to understand what anyone is trying to say and then give your little examples things like that and then you could say at the end and say and i'm not only a good communicator i'm actually passionate about communicating and making sure that people are able to communicate with each other that's something that i'm passionate about i'm i um i'm fluent in english and japanese and spanish so that's kind of how you would take it and change it a little bit but i think that's an awesome that's an awesome answer you did a very good job incorporating the word into and then supporting it with how you've learned it and i think it is very unique and very special and very noble and honorable that you have a desire to help people be able to communicate in places that they can't because i think i mean probably most of us if you've traveled at all you've found yourself in a place where you can't communicate and when you're looking for that like kind person that could possibly help you or at least try to interpret your sign language you know that i think especially in a flight attendant interview when you're being interviewed by a flight attendant like she's been there he's been there right so they'll definitely get that so i love that how sweet i love that thank you sarah thank you very much good you're welcome all right now we've got well he turned his camera off but brian ramos are you here coming at us live from a new year's eve live from an aircraft and uh what is that a ramper a yes i'm a ramper in uh atl and i'm currently on the crj connection aircraft so well location of city hall all right so go ahead brian uh what's one characteristic you possess i believe i have many characteristics carol oh my god characteristics that would make me a great flight attendant i am very or oriented organized as well as i have great communication skills and i love working with people i am a people's person and i get told about that by a lot of people at my work and i would be a make a great team player and i'm very um great on working in a timely manner in a fast-paced area okay good how do you feel um you are at falling directions um i'm great at following directions are you so what are your directions for this one uh tell me what uh one uh one characteristic that would make you um yeah but i said multiple yes so i'm just teasing you because you know i'm married to a rampy so i feel like i can give you a little bit more of a harder time but because i know you all like that kind of like that kind of yeah but here's the thing so pick one any of them that you said are fantastic all right i think the one that you really want to say is that you enjoy working with people but that's the one you really want to say but you felt like that one maybe wasn't like good enough or like you know it's not like integrity or communication or something like that but that's okay because what we're gonna do in our interview is tell the truth so for you it's going to say something like uh one characteristic that i possess is my passion for providing excellent customer service i really enjoy working with people i currently work on the ramp and so i serve my teammates as well as i have the opportunity to interact with the passengers in the jet way sometimes getting their strollers helping them with their checked with their gate checked bags and that's my favorite part of the day i really really enjoy working with people maybe if they have a question answering their question and i feel like that's a characteristic that i have that would allow me to be a really good flight attendant right sounds great don't don't uh censor yourself out and try to like name all the different you know keywords from your resume just tell people person and so here's the thing too you know so on the ramp i'm familiar with it but did you notice how i didn't let the interviewer think i don't i'm not already in these people's face like i already talked to them i'm in the jet way i get their stroller i open it up right that's what i want you as you're getting ready for your interviews i want you to be thinking about the times that you do take care of customers so tell me about a time you went you gave great customer service tell them about the time that that mom was standing there with the baby in her arms and you opened her stroller and you took her diaper bag and you locked the stroller wheel and you put it i gave it a different one well i mean you don't have to use that one but that's what i'm saying like you see what i mean like i don't want you to say like oh i'm not i don't want them to walk away thinking like oh we never sees passengers or something like that like you have lots of times to interact with customers okay so i work at the ticket counter so sometimes oh so are you crosstalk i got cursed out yeah i'm cross-trained they cursed me out so many times about missing their they were very upset i could tell by the way in their word choice they were very upset cussing me out is a sling we're not gonna break okay all right all right thank you thank you brian i appreciate you uh popping on and giving us a little bit of a future view of what our offices are gonna look like hopefully one day soon in the future um be safe talk to you later bye all right next we have brian b brian b is up next hi guys um i feel one characteristic a flight lieutenant needs to possess is punctuality because if a flight attendant is late for duty it has a bottleneck effect and likely will make the customer late i am always early just in case something at the last minute goes wrong and that will give me extra time to get there punctuality is also important because the plane does not wait for you good okay good job so punctuality that's a great one very true um when you answer the question i need you to twist it a little bit so instead of saying i think punctuality is a good characteristic for a flight attendant to possess personalize it back to yourself i believe that one characteristic i have that will that is important for a flight attendant to have is my ability to be punctual okay or my uh do you see how you just sort of twisted a little bit so that instead of just saying flight attendants should be punctual right i am punctual and that's why i'll be a good flight attendant um that's good actually the plane would wait for you if you're a flight attendant because it can't they can't board without you true but the bottleneck thing is an excellent visual and a very very good description so good job very good job and i think punctuality is a great one good um we're going to do one more leslie and then we're gonna move on to the next part of our day leslie you're up um are you there you can unmute leslie okay you can type it in the chat i'm sorry i'm gonna skip um leah leah okay leah lea lee lealia great characteristic that i possess to become a flight attendant i care about safety i work at a hospital as a surgical assistant uh um safety is my number one priority at work i ensure my patient's safety while i providing service as a surgical tech i have experience in multiple emergency situations such as power going out during procedure or giving a cpr on a patient and i work in a environment that i have to give very clear accurate detailed instruction every day i believe this is very important skills to transfer well to flight attendants okay good good bring about safety being safety focused definitely a good uh characteristic um i feel like you're supporting though you're supporting uh kind of examples lights going out and doing cpr are not necessarily safety focus it's more like if your characteristic was um i'm really good under pressure which you know or i am able to respond well during emergencies so if that was your characteristic i'm able to respond well during emergencies i have been working as a safety as a surgical tech you know emergency cpr things like that that would work or you could keep safety i'm safety focused safety is very important to me following policies and procedures you never know what's going to happen uh at the hospital and it's important that we always keep safety at the forefront of our mind because you know of whatever right so you couldn't use those same kind of examples um i wouldn't not like you can't but it doesn't they didn't match as perfectly as they could have i kind of think for you it's always very telling to me as to what the word and then the story that people pick and usually the supporting documents are more of the truth than the word that they thought was right that they say at the beginning so i would encourage you to switch it to one characteristic i possess is i'm able to respond well during emergencies or i'm able to respond to emergencies quickly and um with you know quickly period quickly and calmly something like that you know as a surgical tech i've had all these things happen i would maybe go in that direction but you know your first answer is not wrong obviously but um i liked i think what comes from your heart is more your emergency response so good very good job very good job good good good all right and that wraps up that part so if you if you didn't get to say your answer if you want to put it in the chat you can if you want to type it out but even if you didn't get the feedback i hope that you were able to listen to other people's feedback and learn and tweak your answer make it a little bit even better than it was before and um also even if you don't get to say it and don't get the feedback the fact that you took the time today to actually force yourself to practice an interview question moved you closer to your goal and made you better at interviewing your better your skill your interview skills have increased because you invested that time into an interview question okay so that's how study hall goes um that's how it is every time give or take that's the that's the structure um i hope you everyone enjoyed it now i'm going to talk about the hub i'm going to tell you how you can come to more study halls basically so how can you get in how can you do study halls um study hall is a you may have read this in in one of the emails that i sent you but i started study hall uh last year at the beginning of the pandemic because there were so many people who were hurting people getting sent home from training trainings closing down job offers being rescinded people in aviation getting furlough letters getting laid off not knowing what they're going to do there was so much i mean we all know it but in my industry aviation there was a lot of fear there was a lot of unknown there was a lot of heartache and i was and nobody was hiring at the time no one was accepting applications so my my regular way of helping people was not the was not the way i was helping people at that time and i'll never forget that i had talked with a gentleman on the phone he wanted to be a flight attendant i had actually talked with him maybe like two weeks before everything went crazy and i remember he sent me a text message because we had been kind of like texting um as aspiring flight attendant and he said oh wow what are you going to do now i guess you're going to have to you know pivot your business model or start a new business or i guess you're he was basically like asking me like hey what you going to do next now that this business is done and i just remember like feeling this like righteous indignation from this like man who's trying to like mansplain me out of my business first of all because i didn't ask him second of all i was like i just got mad and i wrote him back and i was like oh i'm not making any changes the people that i serve need me now more than they have ever needed me there's no way i would be leaving it just had never crossed my mind that i would just like shut it down and like go and like do something different i mean like this is what i do i help aspiring flight attendants reach their goal and become flight attendants i help people see their dreams come true literally which is really cool and i was not gonna stop that so um i started thinking about what am i going to do i had a another coach friend actually kimmy who's on here now she was doing something where she was getting people together virtually and i was like i want to get people together virtually so i came up with study hall and we started doing study hall and we started meeting and i think we met every week at first it was like a lot and we just started practicing and we were like aviation's coming back at some point and we're going to be ready when it does we're going to keep working we're going to keep moving towards our goals we're not going to lose hope and we're not going to lose faith and we're going to keep going and aviation came back faster than we thought much faster than we thought and so we were ready we were ready group of study hall and so it continued and it has now turned into a whole membership program with some other resources but still the backbone of what the fac hub is about is study hall and being able to every twice a month set aside time whether you're live or you're watching the replay to move closer to your goals also you have access to me without having to book a coaching session or pay for a coaching session you have access to me and the other candidates and what they're saying i'm sure listening to the other people's answers you were like oh that was a good one and you're like making a gnome which is cool all right guys that said that was a long morning thank you for spending it with me again i feel zapped i hope everyone else feels zapped and no one feels zapped and that everyone is feeling good um about what's going on so the hub portal we also have access yes to the workbook yes so with the hub you get the study hall and all of those things and then all the things i've done confidence class focus on star format class uh there's a foundations class in there and the ffacc interview workbook bundle which has four trainings that go with the bundle the bundle is a p the workbook is a pdf so you instantly get it you can use it on your computer or you can print it out or you can easily just send it to staples and go and pick it up and they'll print it or they'll mail it to your house however you want to do it so it's a really easy file that you can use however but it is included with the workbook with the hub membership too um so thank you for your time i appreciate it i'm sorry i couldn't get to everyone um but thank you everyone for being so brave especially the ones who asked questions and said their answers and went first hindering thank all right you all have an awesome afternoon and i can't wait to see who is in the next study hall i can't wait to connect with you in the next study hall i hope that you're all there all right talk to you later bye

Channel: Flight Attendant Career Connection with Abbie

Views: 9,727

Keywords: how to become a flight attendant, flight attendant, flight attendant interview, flight attendant career, flight attendant training, flight attendant career connection, flight attendant video interview tips, how to become a flight attendant with no experience, how to become a flight attendant at 18, flight attendant interview questions and answers, flight attendant school, flight attendant career video

Id: e9g3vZbdB4g

Length: 140min 58sec (8458 seconds)

Published: Thu Feb 10 2022