Fixing a Viewer's BROKEN Gaming PC? - Fix or Flop S2:E12

this here is another viewer's broken gaming pc it does look a bit different in here i change the backdrop a tad and the lighting is slightly darker i don't want it so bright anymore let me know what you think about it in the comments section anyway this system the problem with it is that it does not post which means that everything should turn on right uh the fans should start spinning the leds will should you know turn on everything looks like it's working but then you get no picture out to your monitor you get the no signal issue on your screen and that's just um that's just a heartbreaker you know especially when everything looks like it should be working it's just one big tease well in this video we're going to try to fix it i'm hoping that it's not the graphics card because this is an rtx 2080 it's a beefy thing uh and i'm also hoping that it's not the platform although it's probably one or the other core i7 8700k in here i'm assuming uh z series chipset motherboard the cooler bit of a backstory we'll talk about this in a minute but uh who knows it's like a box of chocolates you never know what you're gonna get in the office in a fixer flop video and i'm as in the darkest all of you so i hope you enjoy the process come along for the ride stay with me if you're looking to buy or sell pc gear online then check out jawa.gg a friendly marketplace dedicated to graphics cards cpus laptops and pretty much any other pc component including full builds that you can think of their search engine is intuitive and simple allowing you to set minimum and maximum prices as well as filter results by component or type you'll be notified when listings become good values based on current market trends and you can easily communicate with and make offers for sellers and their products by the way there are several reputable pre-built sellers on java who you should totally check out you'll find competitive pricing for peace of mind while shopping and on the flip side selling your own components has never been easier java's fees are very competitive and you can even fulfill shipping by allowing java to create labels for you there's so much to do and fine here and of course you can browse totally for free so you have really nothing to lose by checking it out click the link in the video description to get started buying or selling today hey there and welcome to fix or flop in this playlist our goal is to fix viewer systems in and around orlando florida for free we charge zero dollars and zero cents and that's thanks to all of you your viewership allows us to continue what we're doing here uh without charging anyone a dime uh also thanks to our sponsors like the pre-roll you just saw sometimes you'll see product integrations as well and all of that helps us continue doing what we're doing here just trying to make a small impact on the community and help folks fix computers for folks that you know that they depend on especially in this day and age a lot of folks are still working from home these systems are their livelihoods and without these they can't get their jobs done and that's a pretty important part of life right being able to do your job and make money and pay your bills so this system again like i said it does not post which means that we're at least receiving power so i'm not suspecting that this is going to be a power supply issue i was told by the owner that this graphics card in here this rtx 2080 strix from asus was swapped out it was inserted into another rig and it did post and that card appeared to be working fine we'll still need to check that before diving deeper into the platform if if that is the case if the platform is to blame uh we don't want to just take a viewer an owner of a system at his or her word not because we don't trust the owner but because by nature we shouldn't trust anyone right because anybody could tell you anything but without seeing it with our own eyes we have no way of actually verifying independently that these things are either working or defective speaking of which the first thing we need to do is attempt to power the system on and replicate the issue described by the owner again no picture to a monitor so here we are going to connect to our portable monitor here which i have linked in the video description by the way along with all of our uh remaining troubleshooting gear many of you have asked about this little pixel panel it's nice because you don't need to just use it for troubleshooting that should not have been why is this sata cable disconnected it was clipping against the graphics card fan and that that is no good already anyway as i was saying you don't have to use this just for troubleshooting it's great that it's portable and thin uh it's just powered by a usb-c cable and a very small power adapter that you plug directly into the wall you can also take this with you if you're maybe editing on the go you can connect this to your laptop and use it as a second display so there's a lot you can do with it we are not getting a picture to this monitor though and that sucks um i did notice we have a doctor debug led at the top that's great ooh not good this here is giving us code zero zero which in my experience means that there's a very serious problem with the cpu i'm probably going to run just a couple quick tests first to make sure that it's not something simpler than that because obviously to switch the cpu out while to take this fat cooler off this motherboard does have a dedicated clear cmos button which is nice you can see it's illuminated here we'll push that in hold it for a few seconds and then we'll attempt to power the system back on our bios settings should be reset to factory defaults however if this isn't to blame then we still won't get a picture out regardless let's try power again and yep we're still at double zeros for the doctor debug led so not expecting a post here next thing we can do is look at these memory modules what we can do is try a single dimm you see this is a trident zdd r4 very good modules usually these use samsung b dies well some of them do some of them don't but some of the best memory in the business back when these first came out and uh despite them being of good quality you just never really know so that's why i'm going to swap these out for just a single dim from my stack that i know works of course our vengeance lpx will do and you can see we've got it in slot a2 which is the first slot that needs to be populated on this board now i should clarify i'm not expecting this to work just given the dr debug code that we got right away but because swapping memory and clearing the cmos are so simple it would be um it would be a sin in my book to not check these first just so we have peace of mind when we start diving deeper into the platform and sure enough still double zero still no picture so we're gonna need to swap to some other coffee lake chip i hope i have one we have a special day here you guys gonna get a peek inside my cpu box my cpu drawer collection whatever you want to call it um like most of these are ryzen chips just because we've had more folks work with ryzen platforms that come into the office but uh yeah this is where i'm really hoping that i have a coffee lake chip i don't know for sure if not then this is kaby lake okay so if i have kb lake i probably have coffee lake a few moments later okay so uh i don't have coffee lake cpus but we still might have a chance here see we're still going to need to remove his chip anyway and we might find something in here that we can fix ourselves we might have a bent pin uh broken pin might not be able to fix that these lj sockets can be again super super tedious but if we have a bent pin that we can fix because this cooler i didn't tell you this earlier was replaced uh then that might be something that yeah we can we can straighten out ourselves so let's get uh get something to clean this thermal paste up with what have we here uh oh no it's not a it's not an 8700k it's a 9700k that i do have um i don't know if i have a core i7 variant but i do have maybe like a core i3 or core i5 that's um that that's refreshing okay so let's take this out and check the contact points underneath the chip and then we'll check the pins themselves aha i see it my friends do you see it that is definitely a cluster of bent pins there might just be one you can always tell by the way they reflect light they should all be reflecting right mostly the same just small differences in where they're angled but for the most part they should all look the same shade you can see there are very clearly a few that are not where they should be i think this is salvageable folks we've done this before a few times here in the playlist i think we can fix this ooh you know what um i think i'm gonna retract my previous statement so it actually looks like we're missing two pins in two different places in fact i think one of the pins could get broke off is sitting to the right of the gap here closer to the camera so i'm going to have to get a sewing needle i find that's usually the best thing to use with these some people like to use toothpicks but i've had the best work with sewing needles they're rigid enough as well so you can kind of manhandle these pins but you don't want to bend them too much and too aggressively because if they do snap off like is what i think happened here it's pretty much unsalvageable i mean with the tooling i have here in this office and i imagine most folks have at their disposals you're not going to be able to fix these it's a bit easier to deal with the pga side of things with amd but here this is this is irreparable unless you take it to a specialist as for the cpu side of things uh looking pretty good here it's a tad dirty but otherwise i don't suspect anything on this side of the equation is preventing the system from posting i'm gonna try my best here just to get a feel for what's going on it's possible these pins are just bent so far back actually yeah this one is so this pen is still there ah the problem is it's bent so far back that it might snap when i try putting it back into place this is when having surgeon hands can come in very handy i think that might do it it's still a little out but looks a lot better than it did you might have to shuffle that around a bit more now this one yeah where's this one did this get bent all the way back too it just looks like this one's outright missing i don't see this pin at all and i'm pretty sure it's supposed to be there i don't remember this gap when i was dealing with 9 700 k's and the like ah oh gosh oh okay i actually think i might have gotten it i thought it was completely pushed backwards again uh you guys you've got to be very careful with this stuff when you're swapping out cpu coolers maybe even swapping out cpus these pins are super sensitive the slightest nudge if you don't set these chips in correctly we'll set these pins off in totally different directions and then you'll you'll get the symptom that we just saw here uh where it can't read the cpu that explains the double zero on our doctor debug so here is what things look like now see there's still a bit of a gap there i've got the pins like the tips of the pins lined up where i think they need to be but obviously things lower down aren't fully situated i just don't want to risk it because if i do keep prying at this there's a chance that those pins could completely snap off and again that that's going to total the board so i i don't want to test my luck anymore i want to try things as is i'm pretty sure we're going to get a post now and now with the bare minimum connected i obviously don't have the cpu cooler on and i don't recommend you do this unless you're very familiar with this kind of stuff we're obviously not going to be leaving this on for very long at all just a few seconds to see if we can get past the double zero code i'm going to flip the switch at the rear of the power supply and let's uh let's just go for it actually i need to push the start button because we don't have that wired up yet yes all right that's good stuff that's all i needed to see uh if you notice on the top right we switch from double zero to something like 17 or 7f that's great so that means that the cpu is now at least being detected i'll do it again very quickly here to show you up close power on and you can see the cycling there that's perfect that's all we need to see and for those in the comments you're going to be like oh no his cpu just got way too hot there first on again i was on for a few seconds but this isn't even like this is lukewarm the cpu had no time to heat up at all that's why it's okay in this instance but again you obviously don't want to leave this running long term with no cooler on it it's going to severely throttle itself and likely damage itself all right and now it looks like we've got everything wired back up we'll get the graphics card back in here just a little weird how we get this in slide it like that and then we'll reconnect the two eight pins i noticed he was missing an extra thumb screw to hold the graphics card in place so we'll hook him up with one there we go my ocd is satisfied we're of course going to re-paste him get his cooler and fan situated now because we can safely assume that the system is now up and running again again we'll obviously verify that before we uh package it up and give it back to the owner uh the one thing that i want to do because we didn't change anything we didn't need to all the components in here the original components that came in with the system i want to upgrade his storage he actually already has an nvme in here but i want to give him another one this is apparently his uh his workstation he uses it for a lot of things that he does for work and it doesn't hurt to have more storage and thanks to crucial we have a p5 plus to give him well quite a bit extra storage and it's going to be super fast as well p5 plus drives from crucial are pcie 4 compatible obviously his platform doesn't support it but you can always migrate this to a gen 4 system later on and you'll be able to take advantage of super fast speeds but as it is this should fully saturate gen 3 lanes depending on where it's connected and of course paired with a one terabyte capacity here you can see at the bottom this is just begging for heavy duty workloads and on top of that it doesn't hurt that these are super low profile and very easy to install you don't need sata cables or anything else nothing uh you need to worry about snagging your graphics card fans which definitely shouldn't have happened that was a bit cringy but uh yeah you can learn more about these p5 plus drives in the video description want to thank crucial for being the product sponsor of today's video and now that everything is set up we can try powering on officially for the first time since fixing those bent pins yet right away we get plenty of action on the dr debug led and we're just looking for a post at this point give me something it'd be so nice to know that we didn't actually have to replace anything in this build to get it to work again those are always uh those are always great revelations dr debug code a0 so what we're getting now we're definitely past the double zero problem we have a0 now and i believe we have a post technically speaking that green light there just below the debug led is for the for boot and that means that the system should have posted at least without getting a picture on screen i think the reason why we're not is because the vga light is also illuminated so potentially something wrong with the graphics card now you can see we have both power leds illuminated here on the graphics card so the card is receiving supplemental power just fine at least that's what these should mean you can see if we disconnect one of these then you'll get a a red led like that and that means that it's not receiving power so this is not what you want so i've tried re-clearing the cmos i've tried these this is like a dual bio switch or a different uh performance profile switcher here i tried both of these left and right still no post i reseeded ram uh i guess what we can do is remove the card next and try booting in through vga through igp uh through the integrated graphics on the cpu that's about all i got left i hope this graphics card's not dead because i do not have a replacement for this okay now i'm super weirded out because we got the graphics card completely removed hdmi is plugged directly into the motherboard basically running off the igp and we still get the exact same dr debug code a0 the same two illuminated leds the green for boot and the white for vga so what the heck is going on here um i guess we're going to strip everything down to just the 8 pin and the 24 pin maybe there's an issue with like a boot device that's not connected properly or something it's the only other reason i could find this popping up online well uh nothing i have tried seems to work i've i've done literally everything i can without touching the cpu and motherboard and at this point i kind of want to go back to the drawing board with respect to the socket i might just outright replace the cpu with uh one that i know works that's compatible with this motherboard i think that'll be the easy way to rule out the whether or not pins are still in the correct places sorry i seem a little exhausted because i am because i've been i've spent like an hour trying to figure out what's going on here um it looks like we've fixed whatever was initially wrong with this only to run into another roadblock later on down the line just before posting or maybe it does post and there's just some other issue i don't know why the bootlight is on at the same time as the vga light and why would that matter if you know like if it's the cpu that or i should say the integrated graphics processor as a part of the cpu package that is the issue then we we're effectively bypassing that anyway by having the 2080 in here so if if that's still not the problem then what could be right apart from just the cpu itself so that's why i want to replace it i think the socket is now fine because we got past that initial hurdle i the problem is i only have like a core i3 9100f i mean hey it's something oh take that back i have a core i5 9400f here which it's obviously not a core i7 like what he has but he's not likely to notice the difference unless he's doing some heavy compiling gaming etc which it just sounds like that's not what he does i could be totally wrong here but at the very least this gets his system back up and running assuming his chip is to blame so uh in a bit of frustration i went ahead and whipped out my microscope i'm actually still suspecting that it's a socket once i took the 9700k out i took another good look at these pins and whipped out the microscope because i have a feeling that this is still not perfect we've got you can see it's this one right here this pin now to the naked eye you can't tell but this pin actually has a pretty big issue in that it's bent so it's been so far backwards that it's starting to tear here at the base and again once these tear off the sockets just completely done for unless you want to get it prepared by a specialist which i imagine is not going to be cheap um i can i'm sure it can be done it's just at this point i'd rather just replace the board um so this one looks pretty bad i'm going to show you the other one that's this one pick the odd one out right this right here with that large gap above is because this has been bent all the way back and we tried bending it back into place but yeah we just can't really bend that four down into it you can see there's another very big tear in that fine metal there so i i think the socket is toast i've gotten this i mean i'm trying to get these back into place this is about as good as i can get it without it really just totally snapping off i don't know how much more we have left to give and there's not a lot of contact already being made there with that particular pin so i i i don't know at this point if we still can't get it to work i'm just going to swap motherboards approximately 10 hours later well okay so found the problem his cpu is totally nuked it's gone it's it's just i realize that it heats up super super fast and it shouldn't do that now we had it on for like what a split second and i didn't notice it getting very hot i think that's because by that point the sleep you hadn't actually tried to initialize the 9400f that i put in this rig just now after again checking the pins works just fine so it's likely that the pin issue in the socket was a separate issue i can't confirm nor deny the fact that the cpu might have been taken out by the broken bent pins whatever you want to call them but one thing i know for sure is that this cpu does not work anymore his 9700k is gone and there we are with our 9400 f in here the system posts just fine no worries this system is a bit loud but other than that everything's working again alrighty and here we go hopefully for the last time this time with the cpu in i just want to make sure that it turns on with all of the peripherals now reconnected power there watching closely yes there it is great that's good stuff and i think uh yeah f1 to run setup just make sure that his storage drives are detected again he had to say the cables disconnected when they came when the system came in so so i just want to see if they're connected here so the m.2 is the only one with a boot volume on it and there we go loaded straight into windows and there shouldn't be any issues with driver conflicts and things like that because again we're kind of side grading here and it's a downgrade on paper right to a core i5 from a core i7 but we're in the same cpu generation the same family so i don't expect to run into any blue screens down the line or anything just because we swapped like major major components without reinstalling windows so uh that is good to see and i think at this point what is it at this point we're we're done right that that's it we've done everything we need and something i just noticed you can see still a zero there on dr debug that just indicates again that the system is posted so seeing that before was what was that was confusing to me because we shouldn't get that if everything is functioning properly because we had that vga light on in tandem with the bootlight and we weren't getting a picture out just swapping the cpu fix the issue i'm gonna have to run a few more tests with his chip i'm not sure if it's just like maybe that particular cpu with this particular board that you know that combo is not working out or what unfortunately i don't have another one of these motherboards to test that with but in the future we'll revisit it and see what's what but at this point i'm excited to say that the system is back to working order again with the slight downgrade in the cpu at least it's working again and uh you know it's unfortunate that it ended up being one issue after another i was hoping that just rebending the pins in the socket would be the cure-all but for whatever reason the cpu is just being very stubborn with this particular board swapping that out for one that i had on hand that worked and other systems fixed it but i'm still not entirely sure what was wrong with his chip it did get extremely hot extremely fast and i i'm not sure if it's because of the way the pins were crossed in the socket i don't know i know those two pins that were in there were bent all the way backwards so there were some small shorts i'm sure happening in there and that potentially could have fried the chip but again i can't put my finger on it because i just i don't have enough info at my disposal i just know what i what i'm seeing right here in the office and it looks like that could have been the case uh but for now the end result is obviously desirable the system's back up and running and yeah we've got an extra one terabyte worth of um super fast storage from crucial as well so big thanks again to them with that if you guys enjoyed this one let me know by giving this one a thumbs up that would be greatly appreciated if you have a system that's broken and you live in around orlando florida send me an inquiry you can do that by clicking the link in this video's description and uh yeah leave a comment down below let me know what you'd like to see next here on the channel my name is craig thanks for fixing a viewers system with me

Channel: Greg Salazar

Views: 284,873

Keywords: computer repair, how to fix a pc, how to fix a computer, fix or flop, pc doesn't turn on, how to, how to fix, pc gaming setup, fix or flop season 2, pc gaming for beginners, how to troubleshoot, fof, fix or flop s2e12, gaming pc setup, dead pc, pc no post, pc no power, tech, pc doesn't send, pc gaming, gaming pc, how to build a pc, broken pc, pc doesnt send signal to monitor, broken gaming pc, computer, Pc wont send signal to monitor, computer cleaning, Broken computer

Id: gX3LfqqHW94

Length: 22min 54sec (1374 seconds)

Published: Thu Jun 02 2022