First Impressions

the expansion of our war effort has created an ever increasing demand for more and more government office workers to perform Services vital to the preservation of our nation and our free civilization every day hundreds of new employees like these are being added to our office forces people of varied types background education and experience how will these beginners turn out will they become efficient conscientious workers or in a few months will situations like this be occurring say B do you know how long you've been in here no and I care less told the boss I had a headache say you've got stalling down to a fine art yeah well you're not so poor at it yourself the time you can take Mak an up a Rec with position or will this happen I'm quitting Saturday getting married no not that I just can't take it here I don't like it I never did I knew the first day I came that I wasn't going to like it what can a supervisor do to prevent poor work bad morale employe dissatisfaction how can we develop a efficient loyal contented workers so essential to our wartime activities that's a question of vital importance let's begin our consideration of it by taking another look at these new employees and doing a little thinking about them in the first place let's realize that employees of people human beings with likes and dislikes desires and Ambitions feelings and emotions common to all of us another thing to remember is the importance of First Impressions they exert a tremendous influence on our lives first impressions are lasting and difficult to overcome this emphasizes the importance of our first meeting with new employees for new employers are naturally under high nervous tension which makes them keenly sensitive to Impressions favorable or unfavorable this sensitiveness gives us an ideal opportunity for creating favorable and Lasting Impressions now here comes a new employee she has just left the personnel office and is on her way to the office in which she used to work as she walks along she feels ill at ease everything is so strange a flood of thoughts Crow into her mind she wonders if she'll be able to do the work is she confident to work for a great institution like the Navy Department perhaps she's making a mistake maybe she'd better call the whole thing off and go home let's leave Mary and go into the office to which she's been assigned here is a supervisor fully aware of his responsibility and his opportunity expecting the arrival of new employees asking himself how can I get our new employees to look upon me as their friend as being sincerely interested in them and their welfare how can I make them feel at home in their new surroundings how can I bring them into an understanding of their duties so they will develop proficiency and enjoy their work how do you do you're Miss Dan or is it Dany dank we're glad to see you miss dank we've been expecting you I'm Mr burkat B r k s a t how do you do Mr burkat first I think we'd better get rid of your coat and hat we can put them right here now won't you sit down and be comfortable thank you you must be tired from your trip yes I am a little and coming into a new office like this makes one feel sort of sort of out of place H yes it does you know it's something like school days when we started in a new school and didn't know anybody remember how strange and difficult it all seemed yes I do but we soon got used to it I'm sure you're going to like your job and the people with whom you'll work suppose we put down the first two steps in introducing new employees to the job first give the new employees a cordial greeting and second show your personal interest in their welfare well now let's talk a little bit about your new job what kind of work have you been doing oh I work as a stenographer in a store for my father just a general stenographic work anything else well yes for a while I worked on accounts and did little bookkeeping oh that's good there'll be some statistical work attached to your new job here and you'll find your experience will be very helpful you you have become associated with one of the most important institutions in the world today engaged in the task of backing up the Armed Forces of the Navy in defense of our possessions our institutions and our way of life you're going to work in the office of the assistant Secretary of the Navy in the division of personnel supervision and management which is responsible for the development and administration of the Personnel program of the Navy department now one part of of the Personnel program is the inservice training of employees that's our job here we are responsible for the coordination and administration of all inservice training for civilian employees your job will be keeping records of printed materials which are distributed to various activities to help them with their training programs now only by keeping accurate records can we be sure that these materials are being sent to places where they'll do the most good now your job may not sound very important to you but it really is so is every job in the Navy from that of a messenger boy to that of a secretary of the Navy because we all work together as one great team only teamwork will make us successful as perhaps the personnel office told you your hours on duty are from 8 to 4:30 there's a time sheet like this on the desk by the door let's see I put down here the time I arrive and here I put down the time I leave at the end of the day that's right you'll be paid on the 4th and 19th of each month unless payday falls on a Sunday or a holiday in such an instance you'll be paid on the following day now your check will be delivered to your desk don't have to worry about going any place to get it now uh remember there'll be a 5% deduction for retirement benefit that means that from your regular salary of $60 for each payday there will be deducted 5% or $3 now deducting $3 from $60 leaves $57 is that what I'll get every payday Yes except your first check will be just for the days you've worked up until the first regular payday oh I see and another thing you won't receive your first check on the next payday but 2 or 3 days later you will receive a supplementary paycheck you see it's necessary to have supplementary checks because the personnel office won't have had time to get your name on the regular payroll oh I understand and like the others you will have a half hour for lunch what time will that be from 12:00 to 12:30 if for any reason you can't get to work on time or if you were taken ill telephone me as soon as possible after the start of work at 8:00 in the morning yes sir now here is the telephone number of the department and the branch through which you can reach me thank you and here's another thing you understand you were required to wear your temporary identification badge all the time you're in the building later you'll receive a permanent badge with your picture on it what happens if I forget my badge then it will be necessary for you to stand in line at the visitors registry and be entered like any other visitor that means you'll be late getting to the office and the amount of time you lose will be charged against your annual leave minimum charge is 15 minutes now there's something else that I want to show you this tells just what we are to do in case of an air rate alarm one remain within this room quietly two stay out of the corridors three shut off all lights Motors now in case you were injured or taken ill during working hours report to me immediately yes sir we will arrange to secure first aid treatment for you at the dispensary or arranged to have you go to one of the ladi's restrooms now have you any questions about the things we've been discussing this morning is anything uncertain or hazy in your mind no I can't think of anything now well if anytime questions occur to you please feel perfectly free to come to me thanks I will now let's pause to add a third point tell the new employers about their work give them all of the information needed in the daily routine so that the new employers will understand the general operation of the office now let's have a look around the office all right thank you it will help familiarize you with you work as the new employee is being taken around the office the supervisor points out the various types of work that are being done at different places in the office a little explanation of what different groups are doing helps a lot in making the newcomer feel at home as occasion arises the new employee is introduced to other workers as far as possible the tour of the offer should be planned so as to end near the place where the new employee is going to work this gives us two more points to add to our list acquaint the new employees with the office introduce the new employees to fellow workers in the office both steps are vitally important in getting new employees off to a good start here Miss D is where you were to work now I'm going to introduce you to miss Smith she's been with us five or six years and really knows her job she'll show you the work that you to do and how to do it and Miss Smith Miss Smith I want you to meet Miss Mary dank Miss dank this is Miss Jane Smith how do you do Mary how do you do I'm very glad you're here I've been expecting you for a couple of days and now miss dink I'm going to leave you with Miss Smith she'll show you what we want you to do and uh Miss Smith at lunchtime will you have one of the girls show Miss de to the cafeteria yes I'll be glad to and I'll see you again this afternoon before you go home just sit down here Mary want to talk about your work while Mary is getting started on her instruction let's add step number six introduce the new employee to the instructor and give the instructor a good buildup so the learner will have confidence in him how are you getting along with your work Miss dank well I don't know I see I have a great deal to learn don't you worry about that you'll soon catch on by the way do you know how to get home yes on the Connecticut Avenue bus if you'll walk to the West corner of the building you'll have a better chance of getting a seat oh thanks I will and you remember won't you about signing out when you leave tonight and signing in tomorrow morning I remember I see you have a copy of the departmental employees handbook there are several things in it that we talked about this morning I think it' be a fine idea if you took it home with you and read those sections I'd be glad to I'll mark the sections for you if you'll read them over you'll remember the points much better now is everything clear any questions no I think not well I'll see you in the morning step number 7 check up offer words of encouragement show your personal interest remind new employers of the daily routine and keep checking up good morning Mr Burg oh good morning Miss D glad to see you again did you have any difficulty getting to work no I started early this morning that's fine Miss Smith will see that you get started on your work and I'll see you again later this morning all right thank you well how's the work coming this morning a little better thank you but I'm pretty slow at it oh well that's to be expected you'll soon get the hang of it just keep on uh by the way did you have any questions about the material you read in the handbook last night no it's all very plain just as you had told me fine now here are some portions of the handbook that you want to be familiar with for instance these sections that I'm marking under employment regulations and then you can start reading about employee organizations on page 47 uh have you been assigned to an indoctrination class what's that it's a course of instruction on the material of in the handbook 1 hour a day for 6 days if you haven't been assigned no I haven't well then I'll arrange for you to attend one of the classes you'll start next Monday and you'll find it very interesting well I'm sure I will well I'll see you again this afternoon well Miss Smith how is Miss D getting along well I think she's getting along very well here's some of the work she's done this afternoon I agree with you miss Dan is making very good progress well I'm glad to hear that I feel assured that Miss dank will get along all right from now on that's fine well miss dink you've been with us a week now and I think you've made fine progress I hope you're beginning to feel at home oh yes I really am everything coming along all right is there anything that's bothering you the reason I asked that is that often little things come up that can be easily ironed out at the time but if not corrected sometimes become serious no Mr bstat there isn't a thing you've been grand to me from the first if anything ever happens I'll sure tell you and so ends our new employer's first week on the job beginning when filled with fears and for boings she walked down the corridor and was welcomed by an efficient supervisor who thoroughly realized his responsibility for getting new employers to look upon him as their friend and of making them feel at home of developing them into efficient conscientious contented workers now let's recall the steps which the supervisor followed in introducing the new employeer to the job first give new employers a cordial greeting remember the importance of First Impressions second show a personal interest in their welfare third tell them about their work give them all the information needed in the daily routine fourth acquaint the new employees with the office fifth introduce them to fellow workers sixth introduce them to their instructor and give the instructor a good buildup seventh check up remind encourage and keep on checking up by following these seven steps we can be assured we are doing our part in starting new employers on the right track to be of real assistance in the important work of the Navy Department

Channel: Old TV Time

Views: 25,176

Keywords: Navy, OPM, mn-1374

Id: mcQQuoGQY7A

Length: 20min 21sec (1221 seconds)

Published: Sun Jan 29 2017