[MUSIC PLAYING] ALEX VOGENTHALER:
Good afternoon. How's everybody doing? Good. All right, the
audience is awake. That's a good start. I'm Alex Vogenthaler. I'm the product management
director for Google Drive. And I love seeing everyone
here, because you're excited about Drive. I'm really excited about
working on Drive every day. What I love about
working on Drive is that it's one of the very
few products in the world that I think actually
has the potential to change the way that
people really work every day. There aren't that many products
that have that potential, and Drive is one of them. But seizing that opportunity has
been a very significant project for us. You probably know that Drive
started life many years ago as a consumer product. And to change the
way that people work, we had to first evolve
Drive from being a consumer product to being a product that
was appropriate for enterprise. And if you were in
this session last year, you heard all about
how we evolved Drive from being a consumer product
to being an enterprise grade product. We actually rebuilt the
entire core of Drive from just under the
user interface layer all the way down to storage. We launched Team Drives. We acquired a company called
AppBridge to take the pain out of filer to Drive migrations. We launched Drive File Stream. We launched security controls. We launched DLP. That was last year. And that was step
one to changing the way that people work. Step two to changing
the way that people work is to harness all of
Google's strengths, particularly in the
areas of machine learning and artificial
intelligence, and also in user experience--
very, very simple user experience-- and apply
them to this problem of, how do knowledge
workers work everyday, and how can we make
them more productive? So that's what
today's talk is about. It's that innovation
step two on top of the enterprise fundamentals
step one from last year. I think we're on a great track. At the end of the
summer last year, Gartner recognized Drive as one
of the leaders in the space. Forrester gave us that
award for the second time, two years in a row, at
the end of last year. It's really showing that we
had established that enterprise foundation, and it
sets us up for what I'm going to talk about today. So jumping in, if you're
at this conference you certainly have seen
plenty of data points that convince you of the
fact that data is exploding. Some of these are
actually getting to the point of being clicheed. One of my favorites
is the data point that there is more information
created in the last two years than in the last 5,000. That's pretty daunting. In the context of Drive,
though, what is this data? It's not just ones and zeros. It's not just columns
in a spreadsheet. What it is all of the
knowledge of your organization. It's all the best
ideas of your people. It's every competitive
analysis doc, brainstorming note, product
plan, financial plan, customer proposal. It's all stored in your
content management system, or your network file share,
or if you're using Drive, it's stored in Drive. Unfortunately, in essentially
all of those systems today, that wealth of knowledge
is lying there dormant. How often have you
had the experience that you start
working on a project, and you get two months into
it, and one of your coworkers happens to see what you're
working on, and they say, oh, didn't anyone tell you? Mary, in this other
division, two years ago, actually did all that. Let me get you the documents. OK, I see a bunch of heads
nodding in the audience. So that information is
sitting there dormant. It's like it's on a USB
hard drive in the sky. And there's a huge opportunity. And this is what gets
me excited about working on Drive every day. There's a huge opportunity to
tap the potential that is all that knowledge
and help people be more effective in their jobs. Now, there are
some companies that are starting to
tackle this problem. There are others that aren't. And we looked at some really
interesting statistics here. Here's one statistic-- this is
from Harvard Business Review. Digital leaders versus
digital laggards-- three year gross profit margins
for digital leaders versus digital laggards. There's obviously a
significant difference here. So what's going on is,
the digital leaders, they're more creative,
they're more nimble, they're taking better
advantage of their assets, there's less rework happening
inside the organization, there's less wasted time in the
organization-- people looking for content or work
that's already been done. And in the digital laggards,
the opposite is true. So in the case of Drive, we
are building many features-- and I have one example
that's up here on the screen, just one example of many that
I'm going to touch on, called Quick Access-- that are the start of how we
are helping companies unlock the value of all this
knowledge that's stored inside their storage systems. So this feature, Quick Access,
you can see this animated GIF rolling, it looks very simple. It's just this carousel up
at the top of the Drive UI. You can swipe back and
forth to see some files you might want to open. But the carousel, the
simplicity of that UX, belies the incredible
sophistication that's under the hood. There's actually
a talk later today being given by Mike Colagrosso,
who's our engineering tech lead on these machine
learning projects, where you can hear
lots of detail about all the sophistication
that's under the hood here. What's going on in Quick Access
is that we are processing all of the signals from your
coworkers-- who's sharing what, what topics are
you interested in, what are these documents about,
what emails are being written about what documents,
what calendar meetings do you have coming up. And we're using that to identify
what's the content that you need right now. This is, to my understanding,
the most successful machine learning feature that G
Suite has ever launched. It's eliminating 50% of
the time that users spend looking for their content. And we're saving G Suite
users 850 workweeks every day. I wanted to get an intuitive
sense for what that means-- 850 workweeks. That's 17 years. That's half of someone's career. So every day we are
saving G Suite users half of someone's career,
of just time spent hunting for files. And all that time can now go
back to more productive uses. So this is an
example of how we're starting to unleash the latent
value of all that content that's stored in Drive. Customers absolutely love this. These features are just getting
absolutely rave reviews. I won't read this
to you, but you can see what Salesforce
says about these features. Many other companies
across many industries use Drive to tackle
these kinds of problems. Yesterday morning in
Prabhakar Raghavan's keynote, you heard Nielsen
get up on stage. Nielsen is all-in with Drive. They've deprecated their legacy
content management systems, they've moved that
content into Drive, and they're starting
to reap these benefits. So our vision is to do that
for every company in the world. We want to help everyone
realize the full value of the content they create. Having worked on Drive
for four years now, I'm incredibly proud to be
able to share that we are well on our way in that mission. Within the week, Drive
will have 1 billion users. That's 1 billion active-- 1 billion monthly active users. There are other companies
in this space that report registered user accounts. This is not a registered user. This isn't someone
who's ever used Drive at some point in the past. These are 1 billion users
using our product everyday. And they're using it to get the
value out of their information. So coming back to our
vision, Google Drive is trying to empower you
to realize the full value of the content that you create. You certainly have
systems that try to accomplish that task today. That's the goal of enterprise
content management systems historically. And I've never heard anyone
say they love their enterprise content management system. OK, I'm seeing laughs
from the audience, implying many folks here
are in the same boat. They have some of the
lowest satisfaction scores of any software ever produced. 36% satisfaction
according to Forrester. And almost half of ECM systems
have adoption problems. And these are the systems
that you're counting on to solve this
knowledge management problem for your organization. This is the system
that's meant to harness all the great thinking of
everyone in your organization and provide that content out to
everyone whenever they need it. 36% satisfaction, 40% of
them have adoption problems. To put the 36%
satisfaction in context-- I was curious about
this last night-- the IRS has a 49% satisfaction. OK, so we're not doing
as well as the IRS. Obviously, there's a lot
of room for improvement. So what are the areas where
ECM could stand to improve? Number one, which is
something that I'm sure everyone in this
room cares about, vendor first business models. I hear stories time and time
again of a company going into a renewal negotiation
with their ECM vendor, and it's an incredibly
confrontational situation. You generally feel like you
don't have any leverage. Your IT portfolio
isn't diversified. They hold all the cards. It's a very uncomfortable
situation to be in. Number two, as we saw
in the last slide, ECM systems have major
adoption problems. And they have these
adoption problems because of fundamental
user experience challenges. If you can get your team
to adopt an ECM system, the experience of a team
using that system is not that it makes them better
at their jobs every day, that it helps them
collaborate, and it makes them interoperate fluidly
with all their coworkers. Their experience of
using that ECM system is that it locks them down. It forces them into
a very rigid process. It feels very brittle. And it feels more
like a system that's controlling them than a
system that's enabling them. And finally, if you can
solve the adoption problems, if you can get people
using these ECM systems, the promised benefits of
making the knowledge that's stored in these systems
available to anyone who needs it depends on really
intensive manual labor-- constantly tagging documents,
labeling documents, creating new structured
searches, curating sites pages. And people typically have more
important things to be doing, so that content become stale,
the organization become stale, and the organization
fails to reap the benefits that were planned. We hear from many
customers and prospects that you want something
better, but it seems very, very daunting. You have decades of user
training on these systems, migrations seems challenging,
the economics seem hard. If I have adoption
problems with this system, am I going to
double-down and buy another system that might have
its own adoption problems? So that is the
main announcement-- the first announcement--
that I have today, is that with Drive
we are setting out to solve these adoption problems
and eliminate the change management barriers for
you so that you can get onto a modern content platform. If you look at
all of G Suite, it can be incredibly transformative
for companies that adopt it. However, adopting
G Suite typically involves moving off of
Exchange and on to Calendar. It involves moving off
of Microsoft Office. These are applications
that people have had on their resumes
for sometimes 30 years now, and that change is very hard. So what we're doing
with Drive, is we are releasing a new
Drive standalone offering. This is the first time that
any of G Suite products have ever been
sold independently of the rest of G Suite. So you can get a
modern content platform without changing email,
without changing calendar. And I'll go into a
little bit of detail on the pricing and
business terms that are going to make this
much easier for you to adopt than you would expect. So Drive Enterprise-- we think
this is superior to the legacy ECM systems that exist today. Number one, and I'm going to
talk about this in detail, really easy to buy, easy to
grow pricing and packaging that helps you also get some
diversity into your IT portfolio. Very easy to adopt, both
because of G Suite's ease of user experience,
but also some focused features
that we've built to try to solve the
adoption problems that we could potentially run into. We've had that as a
goal from the beginning. Number three, let's
not have this system feel to your employees
like it's restricting them. Let's have it feel
to them like it's enabling them
everyday and helping them to be more productive. And then finally, let's
not have the benefits that are promised depend
on heavy duty manual labor. Let's use Google
machine learning and artificial intelligence
to extract the knowledge out of a system and deliver it
to people when required. What's not different is
that we're doing this all with Enterprise-grade
security, reliability, trust, and safety. And I'll highlight
some of those features. So number one, attainable and
scalable pricing and packaging. Really, what I mean
there is that this is right-sized for
your organization. So Drive Enterprise contains
these six products icons here. It's Google Drive, but it's
also Google Docs, Sheets, and Slides. The middle icon on the top there
is our cloud identity offering. Think of that as being
like Microsoft Active Directory in the cloud. That's bundled in. And then the icon
at the top right is Vault, that's our e-discovery
and document retention solution. Drive Enterprise includes
all the capabilities that are relevant to Drive
from G Suite Enterprise. And the list is much longer
than just those six product icons that you saw there. I want to make sure we're
real clear on the details, so I'll run through
some of these in detail. So Vault, eDiscovery
and archiving-- your legal and compliance
teams absolutely need that. Data loss prevention--
this is the feature that can prevent documents that
contain credit card numbers or social security numbers,
for example, from leaking outside the organization. You heard the announcement
of Data Regions. So if you need to store
your primary data in Europe, or you need to store that
in the United States, you have the availability
of Data Regions. That GAs this week. AppBridge data migration--
we acquired AppBridge over a year ago. We announced it at this
conference last year. They're the leading vendor for
on-prem and cloud-to-cloud data migrations. That offering is bundled
in with Drive Enterprise. Identity management--
think of this as your directory in the cloud. Security Center is
a tool for CISOs to help troubleshoot, diagnose,
and remediate any security issues within the organization. Mobile device
management-- remotely wipe a phone or
a laptop that got lost that has Drive data on it. Team Drives and
Drive File Stream-- those are the two key features
in the G Suite business SKU and up that allow you to
replace your legacy network filer with Drive. And then, all of the
Advanced sharing controls and policies that exist in the
admin control panel for G Suite exist here for Drive. So Drive Enterprise is
all of the best of Drive from the Enterprise G suite
offering separated out. Now, pricing-- we're launching
an innovative new pricing model here that is almost
a first in the industry. And it's certainly
a first for G Suite. It's based on active users. So instead of charging you based
on how many employees or seats you have in your
organization, you only get charged based
on how many users use the service within a month. And what that means is,
a user actually logging into one of the user
interfaces and doing something that's not trivial. Now, the reason I call
this a low-risk bet is that, what's the
primary risk to you from a procurement
perspective in buying Drive? The main risk is that
you'll buy it, deploy it to your entire organization,
and for some reason you're not able to
coach your teams off of SharePoint, or your network
filer, and on to Drive. That's the biggest risk to you
in doing something like this. What happens if you
buy it for 1,000 seats and you only ever get one
small team to adopt it? That's a significant risk. This takes that risk
completely out of the equation. You can sign a Drive
contract, you can provision Drive for 10,000 employees
across your organization, and if 50 people in the
marketing department pick it up and love it,
you pay for 50 people. There is this second
component on the pricing. You see this dollars
per gigabyte cost? That is not meant to be
a profit center for us, it's adjustment to cover
our cost of storage. The reason there's a storage
cost here is the following. Any vendor in the
cloud storage space who's offering you
unlimited storage is essentially having the
median or average company-- probably most of
you in the room-- unfortunately pay more to
cover the extreme, potentially abusive storage costs of
the 99th percentile user. So if you're a typical
company, your bill is going to be
lower in a scenario where you pay something
for the storage instead of subsidizing the
cost of the extreme outlier businesses. We've done a sensitivity
analysis here. Here are price points for some
competitors in this space. The right-hand side are the
fully-featured enterprise competitors with
all the add-ons. The left-hand side are
the more basic offerings. For 98% of customers,
Drive Enterprise ends up being the
low cost provider. And the functionality
that's in Drive Enterprise-- all those advanced controls
that I listed out before-- are equivalent to
the functionality that you get in that
right-hand column from one of the competitors. So in 98% of cases, this is
the most affordable option. So to sum up this section, Drive
Enterprise, best of G Suite, helps transform the culture of
your company, gets your company access to a modern content
management platform with lower change management friction and
very reduced rollout costs. OK, so on the second
point, ECM systems typically suffer from
significant adoption problems. We've specifically
set out to identify, what are the adoption problems
that Drive customers could run into? And we've targeted those. And the primary adoption
issue that customers could run into with Drive is
that it might not work well with their existing software. And that existing software are
primarily Microsoft products-- Microsoft Office. So even though we are G
Suite, we're Docs and Drive, and those teams are
very close together, we have, for years
now, been focusing on making Office work
excellently in Drive. We announced a
year ago a feature called Drive File Stream that
allows you to mount Drive as if it were a network filer
on your corporate network. So on a Friday before a
migration to Drive, all your corporate content was
stored at H colon backslash. Your employees can come
in on Monday morning, all the content's been migrated
to Drive over the weekend, but it's still there
at H colon backslash. H colon backslash is now just
the Drive instance, rather than the network filer. So this is a baseline of
compatibility across all your native installed
applications. I have one product recap and a
couple of product announcements here that explain how we've
gone beyond that to help Drive work well with Office. One we launched earlier this
year commenting on Office files. So you can open up a real
Word, PowerPoint, or Excel file in Drive. In the style of
Google Docs, you can highlight a specific
sentence or a word there. You can enter a comment. You can @mention one
of your coworkers. That coworker's going to get
a ping on their mobile device letting them know that you
mentioned them in a comment on one of these files. They can reply right there
on their mobile device. That's pretty amazing. It brings some of
the Google magic to Office files that
are stored in Drive. What's really
differentiating here, is that that same
scenario also works with one of your coworkers who's
on the real version of Word, PowerPoint, or Excel. You open up the Drive UI,
you comment on a file, your coworker,
maybe it's someone in the legal department,
is in the real version of Word on their machine, in
track changes or Word comments, they'll see your comment
come in from Drive. They can reply right there and
you'll get that back real time in the Drive UI. So it brings Google magic even
to these Microsoft scenarios. So an announcement-- this has
not been discussed externally before-- we have a new
feature rolling out that we call real-time
presence for Microsoft Office. So if you look there in
the lower right-hand corner of the screen, what you can
see is a user experience that lets you know if
one of your coworkers is trying to edit an Office
file at the same time as you. So you have two people, or
three people, or five people, they're in the real
version of Word, or PowerPoint, or Excel
on their machines, and they're trying to make
changes at the same time. And normally, those changes
would overwrite one another or you end up with
version conflicts. This feature lets you know
if one of your coworkers is editing a file
at the same time. It gives people warnings
when it's not safe to edit. A differentiator here is
that if one of your coworkers ignores those warnings and
there is a conflict created, there's a really great
flow in this that brings up the conflicting
files side by side so that you can easily compare
the diffs between the two of them and resolve
the conflict. So that will be rolling
out to GA between now and the end of the year with
a trusted tester in between. All right, on the third
area, legacy ECM systems tend to feel to employees
like they lock them down, they restrict them, they're
not actually helping them collaborate more fluidly. Drive, in comparison, just
makes it really easy for a team to be organized. The first step here
is Team Drives. Team Drives we announced
at this conference in this session a year ago. What they are-- think of
it as your network filer or your ECM repository
in the cloud in Drive. It's a group-owned space. An employee leaves the company,
documents don't disappear. The permissions are very
simple and easy to understand. And it's outside of any
individual's My Drive. So the Team Drive is your
network filer or content repository in the cloud. That rolled out
about a year ago. It's been a tremendous success. What we're announcing today
are two key ECM features, but built in a way that aligns
with G Suite's ease of user experience. The first is metadata. Metadata you use when
you have a really complex organizational task. So think of the fact
that a legal team that's doing lots of contracts
with customers might have many Team
Drives or network filers, where the APAC team
keeps their contracts, or the Americas team
keeps their contracts. But then all those contracts
need to get labeled. Which one of them have standard
or nonstandard indemnities? Which of them have standard
or nonstandard pricing terms? Which of them are
final contracts, and which are proposals? You need metadata to add that
kind of structured labeling on to content. So here, you can see, on
the right-hand details pane in Drive, the metadata
user experience. What other systems call metadata
templates, we call categories. Categories contain
key and value pairs that are structured tight data. They're not just strings. There are dates. There are currencies. There are numbers. And then when you go-- and
you'll see on the next slide-- to find content, you can
use logical operators to look for the content. So this enables those
legal scenarios, for example, where
you need to have some kind of
cross-cutting organization across all of these teams. Unlike many ECM systems,
we feel like we've done this in a very Googly way. When you get your
content labeled, it then enables very
powerful finding strategy. So you can go now into the
advanced search in Drive, you can create a multi-term
structured search. And you can say, find me all the
nonstandard indemnity contracts that are in progress
in the APAC region. You'll get those
all returned to you. So it makes it really
easy for a large scale team with a massive amount
of content to get organized. This second table stakes
feature from ECM systems is lightweight
approval workflows, or document approvals. This is another
example where teams tend to feel very
restricted by the systems that they have to use
today and not empowered. Think about some
time when you needed to get an approval for
sending a sales proposal out to a customer, and
you have to likely go into a dedicated system. It only works on your desktop. It sends a management
chain and approval request. They can only respond
to it on their desktop. They're probably traveling,
or maybe they're on vacation. They have their mobile
device in front of them. And you get an email back that
says, I'd love to approve this, it's going to have
to wait until Monday. I can't actually
log into the system. I don't have my corporate
token for logging in, or I don't have my laptop. We built approvals
for people the way they would expect with a
modern Google experience. So any user can request an
approval on any document, whether it's a Doc, Sheet,
or Slide, or it's a PDF. And exactly what you would
expect to happen happens, where the requested
approvers, they get a mobile notification
on their mobile device. They get a desktop notification
on their desktop device. In a Google Docs style
commenting interface, they can ask questions, they
can enter some comments, they can wait for a response
from the person who's requesting the
approval, and then they can eventually
push the approve button. They can do it
regardless whether or not they have their security
key, whether they're on the beach-- they can do
it from their mobile device. And the goal here is to
make these systems not feel like an onerous
restriction to the users that have to do them every day,
but make people actually feel empowered by these systems. There's a deep dive on all
of those content platform services in this room. Right after I'm
done, we'll go deep on metadata and lightweight
document approvals. All right, so that last point
that I mentioned about where legacy ECM systems fall short is
that to get the value from them you have to invest in a really
onerous amount of manual labor. We believe that with the
power of Google ML and AI, we can eliminate that
manual labor requirement and still deliver all
the value to users. As we set out to
tackle this problem, there was a really interesting
dichotomy that we noticed. Fundamentally, for
humans, I think there's a trade-off between
being informed and being focused. So I think about a friend
of mine who's a news junkie. And he's one of the most
informed people in the world, and he's absolutely unfocused. He's constantly getting barraged
by all these notifications. He knows everything that's
going on in the world, but there's not a two-minute
slot during his day where he's not
getting interrupted. So he's not very focused. I have another friend
who can be sitting in his room, cranking away,
look up five hours later and it's dark. And very, very, very
focused, but maybe not super informed about what's going
on out there in the world. So that's a fundamental
human tension. And if in Drive we are going
to be delivering you knowledge that you need to
get your job done, we have to help you be
informed, but we also need to help you focus. And we can't do one to the
exclusion of the other. And we really think
that our ML and AI techniques that we've launched
here address that problem. And you can see from a
couple of these statistics what a significant
problem this is. This is actually a macroeconomic
problem for the United States, and one of the
things that gets me excited to work
on Drive everyday. So this road map, it
started with Quick Access. We've talked about Quick
Access in detail already. The question we then
asked ourselves was, what's the product
experience that we would arrive at if we made Quick
Access the home page of Drive. And we actually
rethought all of Drive around this Quick
Access metaphor. And what we've landed on
is the new priority page. So this is a new tab in
the left-hand nav of Drive. It helps you stay informed
and focus at the same time. So I'll bring it up. I'll let everyone start
to grok what's here, and then I'll dive in. So you can see on the left-hand
nav of Drive, above My Drive, there's a section
called Priority. Inside of Priority
there are two sections. One takes up about
a third of the page. The other takes up two
thirds of the page. There's the Suggested
feed at the top. It looks a lot
like Quick Access, but I'm going to explain
some of the differences. And then there's work
spaces down below. And notice, a key bit here
is the Suggested button next to Workspaces. So let me dive in. Here's the mobile
interface that's equivalent to what you just
saw in the previous screen. So the Suggested feed-- the Suggested feed is the
part of this experience that helps people stay informed. What do I need to do next? Well, how does Drive know
what you need to do next? Well, we process
all of the signals from email, your group chats-- even if those group chats are in
Slack or integrated with Slack, we can pull that data in-- from your calendar, from
the sharing graph that's inside of Drive, who are your
frequent collaborators, what are the files those frequent
collaborators are working on? We mine all that
data to figure out what's the next
file that you need, what's the next action
that you need to take, what's going on within
your working group that you need to know about? So that helps keep you informed. Just like with Quick Access,
in testing this feature has been enormously successful. There's details in this
room, I believe, two sessions from now, that show you the
histograms of exactly how we're saving time for users
with these features. The other part of this page-- the bottom part of this
page-- is Workspaces. So Workspaces. In contrast to the
Suggested feed, which helps keep you
informed, Workspaces helps you keep focused. And our research shows that
most people work on two to five projects
at any one time, and they're working
with, on average, 20 to 25 files at one time. The challenge, however, is that
those files and those projects can be spread across multiple
departmental filers, or Team Drives, or users' My Drives. And if you're trying
to get in the headspace to work on your 2019
budget planning, your content is
spread everywhere and it's really hard to
focus on what you need. So Workspaces puts
those projects on the home screen of Drive. It puts the files that
are in the working sets for those projects
onto the home screen and helps you focus on them. You might think
that this is manual. It's actually powered by
Google machine learning and intelligence under the hood. We have a clustering algorithm--
actually, multiple clustering algorithms-- that are ranked
in like a competitive candidate framework that identifies the
topics that you're working on right now, the files that
are relevant to those topics. And when we identify
a file that's relevant to a topic
or a topic in whole, we'll suggest it to you. So that Suggested button,
you click on that, and you actually
see the Workspaces that are being suggested
to you right now that's mined from all those signals. Or if you open up a workspace,
when you go into that workspace-- maybe you've been
working on 2019 budget planning for a long time, and you finally
have the margin analysis from finance-- that document will get
automatically suggested inside the workspace, so you
can push a button and curate it. So it's assistive,
it's not automated. You get suggestions from
the machine learning system, but you're fundamentally
in control. And this helps you
focus on what matters. So now, we're actually going
to do a live demo of this. Josh Smith on my team
is going to come up, and hopefully the
demo gods are kind. JOSH SMITH: Great. Can we switch the
screens, please? Perfect. Hi, my name'd Josh Smith. I'm a product manager
on the Drive team. Super excited to be here
today talking about priority. We've been working on
this for a long time. And before we dive
into the demo, I just kind of want to talk
about how this is relevant, and maybe point out
that it's a lot more necessary than meets the eye. So Alex did a great
job in hitting on how ECM solutions
like SharePoint have long promised this
connectivity in your data, giving you the power to reach
beyond maybe your corpus or what's at your fingertips
to find the content you need. It hasn't always
necessarily been the case. So the reality is
we end up doing a lot of that work ourselves. I sometimes think
about that instance where you have a
starter project, and you're two weeks
into it, and you've been researching something your
boss asked you to look into, and you have a document that you
think is pretty well-informed. And you're about
to share it out, and you realize that your
colleague, just down the hall, actually did a project
on that two months ago. And they went a lot deeper and
they have a lot more detail. But that never came
up when you basically didn't search for it because
you didn't know it was there. And there's a big
opportunity to connect people with that content across the
organization in the right way. And these problems,
they're really challenging in the organization. There are statistics out
there that show up to half of a user's time is
spent on overhead. That is, you come into work, you
have 480 minutes in that day, and you don't spend anywhere
near that on the actual work you intended to do. At the same time, there's
increased collaboration, which is good. That means a lot
more content's coming across your virtual desktop. So 63% of your content
switches week after week. When you put all
of that together, that means the
modern workforce is being asked to do a lot
more with a lot less. So how do you do that? The inspiration behind
priority is really to kind of focus
you in on the things you really care about
in a given week. And it turns out, the
median user, it's about 10, 20 files that they
need to see each week, they need to take action on. And as Alex alluded to, we
started with Quick Access. That was a way to
surface what we think you came to Drive to open. But it also turns out
there's a lot of stuff that just needs your attention. So let me give you an example. I'm going to walk through
here like an average user. I might log into Drive today. I come to one place-- simple, clean, focused. We've kind of taken
back that noise that sometimes
exists when you're looking for 10 files that
are located in 1,000. So this first one--
this first card here-- at the top it says 2018,
next team sync agenda. I've been trying to get
ready for this meeting, or this conference, and so
I've been meeting with my team. And you can see
they're listed here. And we actually have a meeting
scheduled today at 2:30. This is actually picking up on
that attachment for that event and bring it to
the surface for me. Because what I like to do before
every one of those meetings, I go in and look
at the agenda, see what people have put on there,
maybe edit a little bit, make sure it's a quick,
efficient meeting, make better use of my time. The second card here, the
designer on this project is Sean Whipps, and
he's left me a note. And it says, let's see, I made
those changes to the deck, let me know if you
need anything else. Well, that's great to know. Because I'd handed that off
to him a day or two ago, but I don't know if he
actually finished it. And a lot of times we spend a
decent amount of time going, maybe I'll go on Chat,
and go, hey, Sean, did you do those changes
I was looking for? And what's really hard to notice
here, but I want to emphasize, is what you're not doing
when you're using this. You're not digging
through your files, you're not doing
those more exhaustive, time consuming searches-- it's
all right here in front of you. So let me give you
another example. Here's another comment
from my colleague Mike, can you review the
proposed approach? Great, because I
knew we are going to work on that
topicality model, but I just didn't know when he
wanted me to actually engage. So as you go across
here on Suggested, this is a great way to stay
informed of the things that are important to you. Sometimes there's
potentially missed hand-offs, or just the things that are
at the top of your list. And I'll give one or two more
examples before going on. This last one is really great. An event like this, you get
these emails, hey, here's our brand guidelines. And a lot of times that
email gets archived, because you got other
emails coming in. This one highlights, actually,
all the other presenters here are looking at that deck. Maybe I should go
take a look to make sure my slides match the ones
we're talking about today. So really powerful. Hopefully, in those examples
you can see all the things you might have missed and
how that alone makes you a little bit more productive. And hopefully you can imagine
how much time that saves you. So the second piece is,
and Alex alluded to this, we actually had to spend a
decent amount of time thinking about how do we actually
accurately put this into the flow for a user. One thing that gets kind of
lost in this type of development is that we have a great
tool in machine learning that's going to solve
a lot of these problems that we've had with
content repositories and how to pull that knowledge,
really, to your fingertips. It's actually
extremely difficult to do it in a way
that's simple, and easy, and intuitive without getting
in the way of the user, because we're here to help
in the way that you work. So Workspaces down
here, I'm just going to run through
an example here. So here I have a workspace
that's a marketing work stream. This is, again, a
collection for me of files I care about,
agnostic of location. So I can just access
them when I need to. And when I open
this up, you can see there's actually a good
variety of stuff in here I care about personally. So I care about this newsletter
we might be sending out. I also care about the team site
that everybody's looking at. And there's actually
people's time off and the requests they're making
on the team-- important to me. I have another one of those. And I want to walk you
through a journey of, OK, now it's time to
create a new workspace. So this conference is coming up. I go, hey, I'd love to create
a workspace called Next. And I'm going to, obviously,
put in the stuff I care about related to this event. Really interesting
what you see here. This is machine learning
working in the background, taking the word Next, running
clustering algorithms, and trying to understand what
files in your corpus you might be referring to, so that we
can go ahead and automate away that overhead, avoid you
having to pick every file to put it in there. And we've actually deployed
over eight strategies that range over a variety of areas. This one is around
text, but we also start to suggest Workspaces
based on those strategies. So what I can do here, is
I can take these, maybe select these two files. Maybe I don't want to add
the other two right now. And this is going to
come up in a workspace. And what I might want
to do from here is, there's probably
a few more files that I particularly want to add. And this is what I get with that
balance of assistive approach versus trying to be
purely suggestion and putting it in front of you. It gives you the right
balance of control. It takes a lot of fine tuning
to get these right in the UI. So here I say I want to
add maybe one more file. Yeah, I wanted to put the
rehearsal schedule in here. So I'm going to insert
that, and there it is. It's in the workspace. Now, anytime I come
back to this page, I have my workspace about
Next, and I can quickly find the files I
care about the most. And like I said, we really want
to automate away that overhead, so we've taken it
one step further. We don't necessarily
need to wait for you to give us a
name for the Workspace, like I just did in Next. We actually have
these eight strategies that run over all the
activity in corpus to suggest Workspaces that
might be meaningful to you. So I hit the Suggested button. What pops up right here? These are six files that we
have noticed are all attached to an upcoming meeting. We've taken a single
from somebody-- maybe you, maybe a
colleague-- you've attached them all to a meeting. You probably care
about these together. There are seven more
strategies around topicality, whether or not
you co-open things at the same time, how linked
documents are together. But we've deployed
a variety of ways to make it so you can
come to this page, and eventually, all the stuff
you need is always there, intelligently curated,
and simply offered to you in a clean interface. So I'm very excited because,
in total, what this does, in our opinion, is
this means this moves people from finding to focused. And that time adds
up really quickly across your organization
when you recover back. So that's all I
have for the demo. I'll turn it back over to Alex. [APPLAUSE] ALEX VOGENTHALER: Can we
flip back over to the slides? Great. So stepping back, what you
saw there is the kind of thing that legacy ECM
systems promised to do, but require a massive amount
of manual labor to do. So that priority
view there, it's like, hey, everything you
need to work on your projects, is something that,
in a legacy system, you might expect users to
curate on a site's page. But those pages are always
stale, they're not up to date, and all that work's
on the end user. There, what we're
doing is, we're getting you the knowledge out
of the system-- all that latent knowledge that's in there--
and serving it right up to you so that you can more
effectively get your job done. So that covers off on the
ways in which we're really trying to set Drive apart from
these legacy content platforms and make it into an
intelligent content platform. I do want to touch on the
ways in which we're living up to typical standards
in the industry, because we know that you're
not going to trust us doing these kinds of things
for you unless we can meet your very stringent
security and reliability standards. So point number one is that
Drive is built on Google Cloud. So everything that you've
heard in this conference about reliability, uptime,
security, access transparency, those apply to Drive. But I want to talk about some
more specific product launches, and there are a couple of
announcements in here as well. So back in January, we
announced the Security Center. I've already touched on this. This is the tool
for CISOs that helps them get into a best
practice security posture and diagnose any security
problems they had. If you're on the Drive
Enterprise standalone product, you get access to
the Security Center. Later in the year, in March,
we launched information rights management controls
for Team Drives, so that Team Drives can now
store even your most sensitive categories of content, like your
finance data or your HR data. You can put those
into a Team Drive. The admin can turn on the
rights management controls for that Team Drive,
or an end-user can turn those
controls on themselves. They can disable downloading,
copying, printing of any of the content in there. They can also disable sharing
of any of that content outside of the domain. Or even more
stringently, they can disable any sharing of that
content outside of that team, that actual working group. So that enables
Team Drives to be used for even the most
sensitive categories of content. Later in the year, just
about two months ago, we announced GDPR compliance. And if you've paid attention
to GDPR, it's a heck of a lot more than just these four
bullets on this slide. It's quite a complicated area. Drive made a major
investment in GDPR, and we've published
detailed white papers on how we're GDPR compliant. At this conference,
we've announced the general availability
of data regions. So you can store
your data in Europe, you can store your
data in the US, or distribute it globally
if that's what you'd prefer. Again, all of these features
are available if you're on the Drive
Enterprise Products. Announced yesterday is the
Investigation Tool inside of the Security Center. So this is the final
step of identifying that there is a security breach
and taking the specific actions to remediate it. You get that if you're on
the Drive Enterprise product. And finally, an announcement,
we have an entirely new way to do secure sharing
outside of Drive. Think of it as the way that
your bank authenticates you when you try to log in
to online banking now. You get a pin code sent
to verify your identity. So the situation in Drive today,
and in almost all products in this category, is that
there are two ways to share. The most secure way
to share is that you can share to a named
person who's created an account in the system. And in our case, it would be
creating a Google account. Or if someone hasn't
created a Google account, you can turn on
link-sharing, so that someone who has access to
the obfuscated link externally will be able
to access the content. And those are two ends
of the spectrum in terms of security and ease of use. And customers have been asking
us for something in the middle. For example, if you're a
large aerospace and defense contractor, it's
probably the case that many of your vendors,
suppliers, customers, partners won't have Google accounts. Yet you need to be able to
share with them in a highly secure way. So announcing today,
rolling out between now and the end of the year, is
this Pincode sharing feature. You can share to someone-- maybe
they have an @yahoo.com email address, or they have an
@nationalsecuritycontractor.com email address. When that user tries
to click on the link and come in to Drive
to access the content, they're going to see
a user interface that looks like this, that says,
send me a verification code. A pin code get sent to them. It's one time use only. They need to come back
into this user interface and enter the pin code. If that invitation then gets
forwarded to anyone else in the organization,
they're not going to be able to
access the content. It's just that browser
on that computer that's been authenticated
for access to Drive. But all of the other normal
audit and control capabilities that go along with name
sharing, they all work here. So an administrator can go
into the audit dashboards, and they can see who's
accessing this content, who's it shared with, all the
contributions are all fully logged and attributed. So that's Pincode sharing. So we've taken you through
these four areas, plus security, of how we have been tackling the
problems of legacy ECM systems. It's likely the case that
no one in your organization is really happy with the ECM
system that you have deployed, and we think deploying
Drive is really going to fundamentally
solve those problems. So we now think of Drive not
as being a file storage system, or an enterprise file sync
and share system anymore. I think of Drive as being an
intelligent content platform. And what an intelligent
content platform has to do, is take all that data
that's stored in Drive-- it's all of the knowledge that
everyone in your organization has produced-- extract it, make it useful, and
enable people to get their jobs done effectively. We're trying to make this
more feasible for you. We know that change
management is a problem. So splitting Drive Enterprise
apart from the rest of G Suite, letting you keep
your same calendar, your same email, same office
productivity software, but accessing Drive for the
content platform capabilities we think could really
help our entire enterprise be more effective. So there's a link
here that you can follow if you want to learn
more about the Drive Enterprise product. We can get you
connected with sales. Also, there are four
more sessions later today on these topics. There's a dedicated session on
our content platform features. That's in this room,
coming up next. There's a session on the
new Priority product where Josh and his UX
counterpart are going to go into quite a bit more detail. Those are both in this room. There's also an
engineering deep dive from Mike Colagrosso, who's
our technical lead on Priority and Quick Access, that explains
how these capabilities are actually implemented
under the hood. I believe that's in Moscone
South this afternoon. And then there's a
presentation upstairs, I believe at 4:30, that goes
into detail on all the Office interoperability features, like
Drive File Stream, Presence, plus also
interoperability features in Google Calendar and
Google Docs as well. All right, everyone. Thanks so much. Appreciate it. [APPLAUSE] [MUSIC PLAYING]
