>>> WELCOME BACK, ROUGHLY 60% OF DOCTORS IN FAMILY MEDICINE, PEDIATRICS AND INTERNAL MEDICINE SAY THEY ARE BURNED OUT. A BIG PAIN POINT ACCORDING TO MANY, FILLING OUT MEDICAL RECORDS WHERE NOW THERE IS AN AI APP FOR THAT, AND BERTHA COOMBS JOINS US WITH A LOOK AT HOW THAT TECHNOLOGY IS HELPING DOCTORS HAPPEN HAPPILY AND FINALLY IN THE OFFICE. >> WHEN YOU GO TO SEE YOUR DOCTORS, MOST OF THE TIME YOU SEE THEM SITTING AT THE COMPUTER TYPING NOTES WHILE YOU'RE TALKING TO THEM. THAT'S GOING INTO YOUR ELECTRONIC HEALTH RECORD THE THING IS A LOT OF THEM DON'T FINISH UP UNTIL LATER AT HOME DURING WHAT DOCTORS CALL PAJAMA T TIME MICROSOFT HAS AN AI APP THAT COULD PUT PAJAMA TIME TO REST. >> YOU DON'T LOOK LIKE YOU FEEL GOOD TODAY DR. JOHNSON FOYE STARTS PATIENT VISITS BY PULLING OUT OUR PHONE. >> IT LISTENS IN ON OUR VISIT SOKY PAY MORE ATTENTION TO YOU >> USING NUANCE'S APP HAS FREED HER FROM TYPING WHEN SHE'S SEEING PATIENTS. THE AI PROGRAM WRITES HER PATIENT'S SUMMARY FOR HER, WHICH HAS FREED HER FROM. >> PAJAMA TIME, WHICH SHOULD BE THE TIME WHERE YOU'RE GETTING READY TO WIND DOWN GOING TO BED. WE'RE USUALLY STILL CHARTING AND NOTING AND DOING THINGS THAT ARE GOING TO ENHANCE THE LIFE OF THE PATIENT BUT NOT NECESSARILY OUR OWN QUALITY OF LIFE. >> Reporter: AT BAPTIST HEALTH IN JACKSONVILLE, HARNESSING AI PROGRAMS TO HELP DOCTORS AND NURSES FIGHT BURN OUT. >> LEVERAGING AI -- >> LIKE BEWHAT >> YOU ELIMINATE THE BUREAUCRACY OVERHEAD. >> USING AI TO REDUCE ADMINISTRATIVE TASKS COULD HELP HOSPITALS CUT TOTAL COSTS BY 5 TO 11% IN THE NEXT FIVE YEARS, ACCORDING TO THE NATIONAL BUREAU OF ECONOMIC RESEARCH STUDY, FOR PHYSICIAN GROUPS UP TO 8%, AND FOR HEALTH INSURERS 7 TO 10% THE UPFRONT INVESTMENT IS NOT CHEAP. >> I MADE MY PATIENTS A WHOLE LOT HAPPIER AND MY PHYSICIANS MORE PRODUCTIVE. >> ABOUT THAT PRODUCTIVITY, DR. FOYE SAYS IT SHOULDN'T MEAN MORE WORK. PAJAMA TIME IS NOW RESERVED FOR TIME WITH HER FAMILY. >> THIS IS ABOUT THE DOCTOR HAVING THE QUALITY OF LIFE THEY DESERVE. WE'RE PEOPLE TOO. >> SO THE NEWEST VERSION OF THAT APP, DWHICH USES THE OPEN AI TECHNOLOGY WRITES UP THE NOTE INSTANTANEOUSLY. YOU STOP TALKING AND THERE'S THE NOTE A FEW HOSPITALS ARE ACTUALLY TESTING HOW TO USE THIS FOR FOLLOW-UP NOTES TO PATIENTS, AND I TALKED TO ONE DOCTOR IN SAN DIEGO WHO SAID WE DO PUT ON THE NOTE THAT THEY ARE GENERATED BY AI, BUT SHE SAYS MY PATIENTS WOULD KNOW IT BECAUSE THE NOTES ARE MUCH NICER THAN MINE THAT'S WHAT THEY SAY ABOUT THE DRIVE-THROUGH AI IT'S NICER THAN DEALING WITH A HUMAN. >> IT'S AMAZING. MICROSOFT AND NUANCE ARE SORT OF IN THE LEAD ON THIS, BUT THEY'RE NOT THE ONLY ONES WHO ARE WORKING ON THIS. EVERYBODY WANTS A PIECE OF THE ACTION BECAUSE IT'S HEALTH CARE. >> THIS HASHUGE PROMISE FOR RECORDS AS WELL, WHICH HAS PROBABLY BEEN ONE OF THE MOST FRUSTRATING PARTS. I DON'T EVEN FILL IT OUT CORRECTLY ANYMORE. I DON'T HAVE TIME. HOW MUCH OF THE BACK END REALLY COULD WE SEE THIS MAKE INROADS OR IS ALL THE REGULATION AND RED TAPE, IS THAT STILL STANDING IN THE WAY? >> ALL THAT STUFF. THERE'S SOME OF IT, AT BAPTIST AND OTHER HOSPITALS ARE TRYING TO FIGURE OUT HOW TO MAKE IT EASIER FOR YOU TO CHECK IN AND DO THAT, YOU KNOW, ALSO THE INSURERS ARE LOOKING AT THIS AS WELL ONTO EARNINGS CALL, DIRK McMAHON AT UNITED HEALTH SAID WE'RE LOOKING AT HOW MAYBE PEOPLE CAN LOOK UP WHETHER THEIR PHYSICIAN OR WHATEVER THEY'RE DOING IS IN NETWORK, SO THAT'S POTENTIALLY SOMETHING THAT WOULD MAKE IT MUCH, MUCH EASIER. MICROSOFT RIGHT NOW IS IN THE LEAD THEY'RE WORKING WITH EPIC, WHICH IS THE NATION'S LARGEST HEALTH CARE RECORDS COMPANY AND NUANCE, WE HAVE A GRAPHIC I CAN SHOW YOU, BUT AMAZON IS IN THERE TOO GOOGLE, ALSO WITH THEIR CLOUD, THEY HAVE PUT UP MED PALM. LET'S NOT FORGET ORACLE AS WELL. THEY BOUGHT CERNER, WHICH IS THE OTHER BIG RECORDS COMPANY SKAND THEY ARE WORKING IN THAT SPACE AS WELL. IT'S A VERY COMPETITIVE MARKET RIGHT NOW. >> BERTHA, THE QUESTION I WAS GOING TO ASK YOU ABOUT HOW THIS WORKS, HOW OFTEN DOES THE DOCTOR HAVE TO GO BACK INTO THE NOTES AND SAY, ACTUALLY, I KNENEED TO EDIT THIS BECAUSE IT DIDN'T REALLY CATCH THE MOST IMPORTANT COMPONENT OF WHAT WAS ACTUALLY HAPPENING, YOU KNOW, DURING THAT VISIT WITH THE PATIENT OR WHAT HAVE YOU >> IT'S REALLY ITERATIVE, AND THE DOCTORS SAY IT'S GETTING BETTER AND BETTER. I ACTUALLY DID A MOCK INTERVIEW. I'LL TWEET OUT THE LINK LATER. WITH ONE OF THE DOCTORS FROM MICROSOFT, AND THERE WAS JUST ONE THING THAT IT MISSED, AND SHE PUT IT BACK IN ONE THING RIGHT NOW IS THAT ALL THE DOCTORS, ALL OF THE CLINICIANS WORKING WITH THESE, THEY DO GO IN, THEY LOOK AT THEM, AND AS I MENTIONED AT THE HOSPITAL IN SAN DIEGO WHEN THEY SENT A NOTE TO PATIENTS, THEY TELL THEM THIS WAS GENERATED BY AI, BUT IT WAS SIGNED OFF BY A HUMAN, SO THE QUESTION THAT PEOPLE HAVE, ANDREW IS, YOU KNOW, AT SOME POINT ARE WE JUST GOING TO MAKE IT AUTOMATIC, BUT AT THE MOMENT PEOPLE GO BACK, THEY CHECK IT OVER AND MAKE SURE THAT IT'S RIGHT. FOR THE MOST PART IT IS. >> AND HOW FAR ARE WE AWAY FROM -- YOU KNOW, HOW OFTEN DO YOU HAVE TO TRY TO GET A PRESCRIPTION, THEY WRITE THE PRESCRIPTION THEY SAY WE'LL CALL IT IN. THEY HAVE TO GO TO AN ASSISTANT OR SOMEBODY ELSE WHO HAS TO CALL IT IN TO CVS SOMEONE ON CVS'S SIDE HAS TO DEAL WITH IT, CONFIRM BACK AND FORTH. HOW FAR ARE WE AWAY FROM AI DOING THAT MEANING THE DOCTOR SAYS THROUGH THE PHONE, YOU KNOW, GIVE HIM Z-PAK OR SOMETHING, AND THEN ALL OF A SUDDEN IT JUST HAPPENS IN THE BACKGROUND >> THAT IS ONE OF THE THINGS -- THAT'S ONE OF THE THINGS THEY'RE LOOKING AT, PARTICULARLY WHEN YOU NEED A REFILL AND YOU HAVE TO GO BACK IN AND CALL, IT WILL BE IN YOUR RECORD, AND WHAT THEY'RE HOPING IS THAT WITH THE AI, IT WILL COME UP MORE QUICKLY AND THEN CVS HOPEFULLY THE AI AS WELL, THEY'LL BE ABLE TO DO THAT MUCH MORE AUTOMATICALLY. BUT YOU KNOW, WE COMPLAIN ABOUT THE FACT THAT THEY HAVE TO CALL IT IN NOW. REMEMBER WHEN YOU HAD TO GO TO THE OFFICE AND ACTUALLY GET A PHYSICAL SCRIPT. >> I THINK WE COULD BE A YEAR OR TWO AWAY FROM HAVING TO HAVE IT EVEN CALLED IN, MEANING IT COULD LITERALLY BE SAID FROM THE PHONE DO IT AND IT JUST MAGICALLY DOES IT. >> YOU STILL KNNEED TO SIGN OFF PARTICULARLY WHEN YOU'RE TALKING ABOUT SERIOUS DRUGS LIKE OPIOIDS, THOSE HAVE TO HAVE AN EXTRA PROCESS IN THEM BECAUSE WE'VE ALL SEEN WHAT HAPPENS WHEN WE DIDN'T. >> 100%. >> THERE'S STILL GOING TO BE PEOPLE INVOLVED IN THERE, THERE'S STILL GOING TO BE SOME THINGS THAT ARE NOT GOING TO BE AUTOMATIC. I TALKED TO A DOCTOR FROM STANFORD, SHE SAID THIS TECHNOLOGY RIGHT NOW IS WHEN WE GOT THE FIRST iPHONE AND WE WENT WHOA, THIS IS AMAZING. SHE SAYS THIS IS NOT GOING TO TAKE 15 YEARS TO GO FROM iPHON
