District Manager Forgot She Demoted Me! I Was The Only Lead Who Had Codes... r/MaliciousCompliance

welcome to r slash malicious compliance where we share stories of people conforming to the letter but not the spirit of request thank you friends for subscribing to the channel and for so many likes the first story boss wants to cancel all services the second story karen is running late for her flight so i make her extra late the third story director lost clients after my demotion the first story is i want to cancel all of my services okay i had worked at a telecommunications store for quite a few years and as someone who's worked in all sorts of retail i can say beyond the shadow of a doubt that telco has the worst customers but every now and then you get back at the worst by giving them exactly what they want we had a local small business owner that had several services with us mobile phones broadband landlines the works he thought that since he had a lot of services it meant that he could do what he wanted and the rules did not apply to him this included getting behind on his bills complaining about late fees and absolutely losing it if any services were suspended or restricted bear in mind that this only happens after three months of overdue bills if any of these were to happen he would stomp in yell and carry on now in a lot of telco stores we're just that stores we can only do very little when it comes to accounts especially business accounts i know it's ridiculous and if we had the capabilities to do even a few account things in store it would have made so many people's lives easier so we would process a payment and then call up the accounts department to reinstate the services or unrestrict them one week in particular he came in all smiles and shaking hands he didn't even mind waiting in line for the people in before him to be served normally he would storm up to any consultant even if they were with customers already being served i had the luck of being the first one free to serve him he goes on a long speech about how he's expanding his business and needs several new phones for new staff he's hiring i congratulate him and go about the process of getting them activated we hit a problem early on surprise surprise he has overdue bills and the system cannot apply new services to an account that's overdue this does not mean a bill has been issued it means that it's past its due date he's livid saying he needs those services i get on the phone with the accounts team and they're willing to waive the default wait time of three business days after an account is settled before applying new services he wasn't having a bar of it and said he wants the services and will not be paying a cent today i inform him that it simply cannot be done literally impossible in our system to do it he starts yelling saying that he wants to cancel his services and take them elsewhere i tell him that it's not something we can do in store and he will need to contact the business accounts department and they can assist him in moving his service elsewhere he stomps off and i thought this would be the end of it oh how wrong i was the very next day as soon as the store opens he's there waiting red-faced and on the warpath being the most senior person during the shift i deal with him he else about being on the phone for ages being told they advised not to cancel but to go to another telco import his services i'm guessing they didn't explain it too well as porting means to transfer your services to another provider keeping the same numbers and having minimal if any interruption of service i explained him very plainly about what porting meant and that he only needed to do is go to another carrier sign up his services give them the numbers he once brought across and once they do we automatically cancel his services on our end once the other provider takes ownership simple right wrong he refused to leave the store until his services were canceled time for my malicious compliance while it wasn't something we could do in store we had manual paperwork for lots of things in case of systems going down compatibility issues etc so i go through our internal server to find manual paperwork for account and service cancellations and print it off filling everything out on it ready to go i request two forms of id which i need to photocopy that needs to be attached to the paperwork and get him to sign informing him in no uncertain terms that if he goes ahead with this his services will be deactivated within two business days and will no longer function he was fine with this saying once that happened he would go elsewhere he signed and i went about contacting accounts faxing yes faxing the paperwork through and they processed it all and forwarded me the confirmation for our in-store records two days later i once again opened the store and he's there waiting red-faced and the second he sees me starts screaming at me that none of his services are working and his company cannot get anything done no phones no internet etc and that he's going to sue us for lost income and everything else i go out the back and pull out the paperwork going over it with him going over what i told him the other day he no longer has any services with us they're now cancelled and he will be unable to sign up on any new services or potentially reactivate any services until his overdue account is paid i take him to a computer and try to access his account showing him it no longer exists on our end and there's literally nothing i can do he gets up angry but defeated and leaves yelling we've now lost a big customer hadn't we already epilogue i talked to a friend of mine who worked at a different telco who ended up dealing with the business owner due to his services being cancelled they were unable to port slash transfer his numbers across since they now didn't exist and to sign up a broadband service could take up to 10 business days to have activated his business was essentially shut down for two weeks and having to give new numbers to everyone associated with his business because he didn't want to pay his bills and didn't want to listen about porting couldn't have happened to a nicer guy the second story is you want to try and belittle me i'll make you late for your precious flight i work for a contracting company in pennsylvania i work as a traffic controller meaning i'm the guy that sets up the traffic cones and signs at construction sites as well as hold the sign with stop and slow on either side as you can guess because i'm sure some of you do just a little bit people hate me when i'm at work i get constant remarks and comments thrown at me simply because i inconvenience people a few minutes on their commute but i don't give an sh because i'm making sure the workers my co-workers and the drivers are all safe and no one gets hurt or killed i also don't give an sh about what people say about me as i have pretty thick skin so one day i'm working a job with four other traffic controllers usually it's only two me and someone else but we were on a busy interaction so we needed more people i was at the top of a hill which flowed into a huge s-bend before the intersection i was there to make sure that people slowed down before the bend to avoid them blowing past or hitting my co-worker at the bottom i was to only stop traffic when i was radioed to this was only for the few minutes the work trucks were moving out of the work zone things were going smoothly at first eventually i got the call to hold traffic so i flipped my sign to stop and traffic comes to a stop perfectly fine then i hear it a few cars down the line a woman is blaring her horn non-stop and screaming out the window of her mercedes this karen is just wailing that i stopped everyone she eventually gets out of her car and comes stomping up to me now i can't leave my post however i was fully prepared to whack this bee with my sign if needed she finally reaches me and says this k is karen m is me k what the f are you doing me i'm holding the traffic man k let us through i have to be at the airport me i'm sorry man but we have workers moving down there you're just gonna have to wait k this is effing ridiculous just tell them to move i have to go yes that exaggerated me i'm sorry she cuts me off k listen you heroin addicted good for nothing slime ball get the f out of my way and do your effing job she storms back to her car again i have thick skin so i didn't care about the comment however i am so not against some good old malicious compliance she wants me to do my job well alrighty then i get the call to let traffic through and begin to do so i noticed the two cars that were behind karen had turned off into side roads so she was the last one in line oh perfect i think to myself i radio down to guy at the bottom of the hill and tell him i'll be holding traffic for a bit by law in pa i can hold traffic for 15 minutes so i decided to use that to get some malicious compliance on karen i let the car in front of her go and stop her she starts back up again k what the f are you doing me sorry ma'am there's an obstruction in the road you'll need to wait till it's moved what was the obstruction you ask well it was my lunch box that i threw into the middle of the road after stopping her she went off for 15 minutes on me about how she's gonna miss her flight and how i'm a dirty convict 15 minutes goes by and i move my lunch box and let her through thankfully only one other car came by in that time and it turned off into a driveway so i was an inconveniencing and innocent here she pulls up and yells at me and asks what the f were you doing usa ched i reply with a very snarky just doing my job ma'am she drives away in a huff when we finished up the others asked what i was doing and i told them what happened they thought it was the funniest sh they'd heard that week i don't know if she was late for her flight but i hope she was moral of the story kids don't f with traffic controllers we can f up your day more than you think and the last story is i got demoted because i talk too fast this was a couple years ago 2014 i was in college working for a pretty well-known retail clothing store let's call it perpetually 21 p-21 i started as a floor associate but pretty quickly moved up to a cash rap associate and eventually ended up being a cash rap lead this means you're in charge of the register area counting money approving discounts and line deletes a line delete is when one of your cashiers accidentally scans an item twice or scans the wrong one and you or a manager have to be called over to input a code to remove the item and you must do this every time for each line it got annoying at times especially with new hires but it was my job so i dealt with it anyways p21 is a corporate ran company so every couple months a district manager dm would come in and evaluate the store our dm took her job way too seriously and tended to forget that the majority of her employees were high school and college-age kids just trying to make money she would also pull a floor associate to be her personal shopper when she would come visit which all of us dreaded after one of her shopping sprees she came up to the register and i was the one checking her out we exchanged pleasantries had normal conversation and she left with her purchases i didn't think much of it until later on during my shift when my associate manager am pulled me aside and this conversation happened am hey op dm wants me to pull off cash rap i'm sorry me what why am she said you talked to you fast during your checkout and she felt rushed me oh well okay then whatever so do you want me to go to the floor then am no we're short on cashiers so i'll need you up front but i have to take down your clearance code so i'm pretty bummed but it's not like i was getting more pay at being in one position or the other trying to get a raise there was trash we start to get a little busy and this particular p21 is massive the building used to be a department store so to communicate with other employees in other sections of the store we use walkie-talkies so i call up some extra help over the walkie and they send over two new hires nh1 and two a couple hours into my shift this happens in h1 hey op i made a mistake can you delete my line me actually i can't dm took away my clearance this morning so my code won't work you'll have to call am so they call over am but for those of you who work in retail know that managers never come immediately when called nh is just staring apologetically at the customer because all we can do is wait ten minutes pass nh2 uh op i made a mistake can you delete this line me nope you gotta call over am again sorry we now have two out of three registers at a standstill and a line forming i have nh1 take over my register and go look for am turns out that am was in a meeting with dm in the office and they had their walkies off knock knock me hi sorry to bother but we need a line delete at the register dm looking annoyed that i interrupted their meeting why can't you do it do i have to do everything am um you had me take away their codes this morning phone rings am jumps to answer it to avoid awkwardness dm oh right well i'll go deal with that real quick and come back so we walk back to the registers and there's now a large line one of the new hires bless their poor soul got a customer who was making a return which yes you need special clearance to approve customers are furious one comes up to me and asked to speak to a manager and i kindly direct her to my dm i'm trying to suppress his smile as she's getting chewed out by this lady for insufficiency and long wait times that she'll be hearing about this on yelp which dm's hate because then regional managers can hear about it too after the rush i clock out and go to buy some stuff i had on hold which i deliberately waited to do till my idm had already left the registers just so they could call her back over the walkie to approve my employee purchase the look appeared to stain for me when she has to walk back made it totally worth it all this could have been avoided if she didn't demote me because she felt rushed during our transaction which is usually what customers want i quit a couple months later the whole store got shut down a year later too so glad i don't work in retail anymore i hope you enjoyed the video and if you want to watch more videos like this don't forget to subscribe and turn on notifications

Channel: Slash Start

Views: 248,091

Keywords: r/maliciouscompliance, maliciouscompliance, malicious compliance, reddit, r/, subreddit, best of reddit, reddit top posts, top posts, comedy, funny reddit, reddit stories, reddit posts, reddit cringe, /Start, malicious, compliance, reddit story, funny reddit stories, reddit top post, r/MaliciousCompliance manager, r/maliciouscompliance boss, r/MaliciousCompliance HR Manager, manager, boss, r/prorevenge boss, Who I Am, Doesn't Realize

Id: -WVHoanILKs

Length: 13min 34sec (814 seconds)

Published: Fri Mar 12 2021