Customer Didn't Realize Only The Medical Staff Know How To Do The Job Right. r/MaliciousCompliance

welcome to r malicious compliance where we share stories of people conforming to the letter but not the spirit of request thank you friends for subscribing to the channel and for so many likes the first story client didn't receive a discount on the payment for treatment the second story rich guy wants to stop kids from having fun for no reason complains to hoa today's first story is the bill was itemized as per your request sir background i used to work in a public hospital's public relations pr department read the department where all sorts of miscellaneous sh and nonsense is sent to when no one wants to figure out who issues should be sent to or just wants problems sent somewhere it was hard to manage the workload with a yes man pr director at the helm who typically is seated to most requests for help especially after other staff tacked on their go-to flimsy excuse of it's related to a patient so pr should handle it or flattery you guys are really good at dealing with this we just messed it up so it's for the best if pr takes over besides the pr department there was a medical case management department that dealt with more difficult cases involving legal highly complex medical or multi-disciplinary cases due to the nature of our work sometimes cases were bounced between the two departments this case was partially dealt with by me but the malicious compliance is on my coworker's end cast cynthia medical case department director joel medical case department staff sarah finance department staff me your friendly pr wage slave mr nutty patient retiree with no income story this case happened almost a decade ago and does not take place in the united states of america mr nutty underwent surgery everything went well and he left the hospital after a few days to recuperate at home there he combed through the bill called the hospital about an apparent billing error and was transferred to my line for confidentiality and simplicity let's call the item in question organ transplant mr nutty said that he didn't have an organ transplant and only had a couple of medical items inserted at this point he was still fairly pleasant i assured him i'd call him after checking as this was basically a non-emergency case the finance department and the surgery department took about a fortnight to gather the details and figure out what happened in the meantime mr nutty had started sending emails by the end of the first week asking when he was going to get a refund which i strangely enough had no recollection of promising every time he sent an email company policy dictated that i was to get in touch with him by the time finance gave me all the details i could recognize his email address and phone number when they appeared on my screens and he was getting rather testy i contacted mr nutty and told him that he was correct there was no organ transplant the organ transplant was actually a billing code name for a package that usually consisted of a lot of items that were used in his surgery including the medical items inserted the surgery department knew of his financial situation and to help him trim costs essentially gave him a package deal instead of billing him per item which would have cost him much more this triggered something in mr nutty and he went ballistic shouted that a public hospital running on taxpayers money should be more honest that it was the principle rather than the intent that was important and demanded that we change the bill to accurately reflect everything that was used in the surgery no exceptions even telling him that it was likely to be much more expensive did not deter him from following his principles i was still relatively new to the job then so i informed mr nutty that i would have to speak with someone else to see if his request could be granted and ended the call it was at this point cynthia came up to me and asked if i was all right she was passing by as the conversation was ending and hung around as i was obviously upset and shaken i shared what happened and she very kindly told me to pass the case to her department as they were more familiar with such cases and it would be pretty easy i didn't hesitate to say no as i was sick of mr nutty by then and called him a day or so later to tell him that joel was taking over his case thereafter i did not hear anything about this issue from joel cynthia or mr nutty and forgot about it until five years later a major reorganization took place four years after the case came in cynthia and joel left the medical case management department was closed the pr department merged with several others and now manages even more sh one fine day sarah from the finance department calls me about a patient who claims to have spoken with the pr department staff and medical case department staff of yore about a billing error that was left unresolved although she couldn't be sure since the patient was insisting that she spoke to cassandra gordon and op and that he had never heard of cynthia joel or me when sarah tried to confirm if they were talking about the same staff after an archaeological excavation of the archives and patient records we discover that it's mr nutty calling about the same issue with a twist apparently when joel reached out to mr nutty he tried to explain that he would be facing substantial losses if we were to follow his instructions in itemizing the bill mr nutty simply would not take no for an answer and scream preached his ears off mr nutty also threatened to go to multiple government departments to tell them about the hospital's illegal actions and apparently later did go to at least a couple here i have to admit that joel was a much more professional worker than me and was typically a calm steady rock who could take a lot of rubbish and still walk away without wanting to commit murder or at least not admitting to wanting to commit murder mr nutty must have deliberately picked all the bad and rude options he could and more because i had never seen joel doing anything similar in the four years i worked with him typically when faced with such requests joel could and would escalate the issue to cynthia with the recommendation to ignore the case or request after giving an official reply via letter cynthia would usually agree as long as it was a morally correct choice and there were no legal or medical repercussions joel did not do that in this case joel opted to follow mr nutty's request to the letter he told the surgery department what happened peeved off that their goodwill had been spat and trampled upon surgery department agreed with the changes and looped in finance to make sure every single item used was listed individually no more packages or cost-saving efforts for mr nutty it turned out that the organ transplant was not the only build item that was actually a package deal so mr nutty's bill came up to nearly double his original cost mr nutty was not happy when joel returned with the shiny new bill he refused to pay the bill and continued to harass and threaten joel off and on for about a year or so but eventually went quiet back to the present day i asked sarah why mr nutty was calling years later and apparently it was because the debt collection agency had found him mr nutty had moved and did not update his particulars as he skipped his medical appointments as well at the hospital if bills go unpaid for some time they go to a debt collection agency which relies on the information provided by the hospital system after all these years mr nutty finally came back for a checkup and had to provide updated details the debt collection agency caught wind of this and started the collection process again somehow i managed to dig into my well of by then nearly non-existent compassion and asked sarah if there was any way to reverse the changes sarah cackled and pointed out that because of the universal health coverage available mr nutty's medical bill was initially 80 covered in part thanks to the particular package codes like organ transplant the surgery department used however after his request only about 30 percent of his new more expensive bill was covered the best bit all such bills go to the government and only one change is allowed unless the hospital admits it was their mistake in which case there may be penalties this is to prevent hospitals from changing the bills willy-nilly and to save administrative costs amazingly enough one of the government departments mr nutty complained about our illegal actions was the same department in charge of handling universal coverage for hospital bills so not only did the government department in charge know about his not-too-intelligent demands they also knew that we had tried to help him but changed the bill to comply with his request and there was absolutely no way the hospital was going to take a penalty on mr nutty's behalf it was with great unbridled joy that i made the final phone call to mr nutty he didn't recognize me but i had the extreme pleasure of informing him that i was the first staff who spoke with him five years ago didn't he remember screaming at me no oh not to worry it was a long time ago oh it's not that it's a long time ago you just thought it wasn't worth remembering all our names because we're just customer service staff you say all right after that i didn't bother with further niceties or small talk and went straight in for the kill telling him that we could not change the bill again as it could only be changed once surprisingly he didn't flip it once and even ask for the reasons i explained how we sarah and i dug through our archives and the sequence of events there was a long silence and just as i was getting worried about whether he had passed out mr nutty erupted shouting about it being a pack of lies we were dishonest he was a retiree with no money how could we do this to him why did we make the changes if we knew it was going to be more expensive how is it even possible that the revised bill be of a higher amount it must be a mistake etc by now i was a seasoned staff and would normally have ended the call after three warnings my dear readers i did not do that with mr nutty i waited very patiently for him to run out of breath screaming and cussing and in the lull i simply said the bill was itemized as per your request sir mr nutty was advised of the estimated range of the bill before he agreed to go for the surgery if i recall correctly his original final bill was moderately higher than average because there was some difficulty in accessing the areas and in implanting the medical items and more than one medical item was implanted than expected but still well within the acceptable cost range due to efforts to waive some minor items in bundling there are financial aid options available in the country but mr nutty rejected all of them when they were brought up putting it mildly his retort was something along the lines of you expect me to bow my head and beg for help no mr nutty we all just wanted to help you honestly at least till you peeved off even joel some hospitals have linked medical records but billing systems are not linked mr nutty had access to a wide range of medical treatment options elsewhere and would not have been denied health care or financial aid if he so wanted in fact he could have even gone to another hospital to pull the same surgery and dash game if he was willing to whittle down his available hospital options haha actually i'm willing to bet this is what he did in the three to four years he didn't return to our hospital he probably only came back thinking we'd forgiven his debt by then the next story is want to ruin kids fun time okay good luck using that luxury car my friend lives in a gated community he's on the hoa board since he's in construction and handles the community's needs if needed the houses there range from comfy read middle class to ish money read they sh money i'm talking see through infinity pools so you can see butts at eye level fully equipped four or five car garages a two bed space for the maid and of course seating areas these houses are usually located by themselves no neighbors at a cul-de-sac this means the road is usually free of traffic and pretty safe for children to play which is exactly what kids did once summer or any other holiday came along they would ride bikes race and do other kid stuff a couple lived at one of these houses let's call them mr colda nutsack ns and mrs cold a nut sucker nskr they would throw parties every weekend it almost always resulted in crap being thrown on the street burnt rubber from cars smoking their tires and so on hoa cited them many times but they would just pay the fines and carry on ns and nskr never like kids playing in front of his house no idea why it's not like they could hear the kids since the front lawn was pretty expansive and they had a gate so mr and mrs ns would be to the hoa citing kids safety and my friend would go talk to them keep in mind that my friend is a homeowner too it would go like this friend i'm here to talk to you about the complaint ns yes when is the dhoa going to take care of it friend actually i want to discuss the issue and maybe we can find another solution ns just do it okay friend but we cannot ask parents to stop their kids from playing and we can't stop kids from playing on this street since it's the safest area they can play in while being close to their own houses ns it's not safe for them to be playing out there what if i hit a kid i don't want the liability so just take care of him okay friend ns think of it as kids safety friend ah friend i'm sorry we just cannot do it even if we did we cannot enforce it ns i'll be speaking to the hoa's president friend uh says goodbye and leaves they would calm down for a few weeks and then be and complain again nothing would change their mind about complaining and demanding the kids be banned from playing finally after a year of this the hoa caved and decided to put out a rule that kids are not supposed to ride bikes on the roads for safety reasons enter my friend let's call him f and his malicious compliance f new ns had an expensive car that he loved to show off this car rode really low think three to four inches probably measured it with this d f convinced the hoa that the rule would never stick and the only option was to install speed humps speed breakers speed cushions traffic calming devices slow your roll broski devices on the left and right sides of the cul-de-sac part where ns's gate started the maximum allowed speed hump height by law is 4 inches not verified guess which ones f decided to install the hoa still received complaints from ns only now the complaints are about the speed humps catching the bottom of his favorite car ns wants them removed and says it's damaging his cars and the car is the people who drive to his house for the weekend parties hoa responds and says we cannot do it in the interest of kid's safety reid think of it as kids safety f-face ns had to drive his low riding cars diagonally kids still played between the speed humps using them as boundaries for their games i hope you like these stories have a nice day

Channel: Slash Start

Views: 36,538

Rating: 4.9345198 out of 5

Keywords: r/maliciouscompliance, maliciouscompliance, malicious compliance, reddit, r/, subreddit, best of reddit, reddit top posts, top posts, comedy, funny reddit, reddit stories, reddit posts, reddit cringe, /Start, malicious, compliance, reddit story, funny reddit stories, reddit top post, r/maliciouscompliance Customer, r/MaliciousCompliance Job, Customer, r/MaliciousCompliance Staff, boss, r/prorevenge Customer, r/MaliciousCompliance she didn't realize, didn't realize, Job, medical staff

Id: zKbwJ4Igd-E

Length: 14min 1sec (841 seconds)

Published: Sat Apr 24 2021