All right, good morning, good afternoon and
good evening and welcome back to ITPro.TV. I'm your host, Don Pezet. And in this episode we are diving
right back into the world of CompTIA IT Fundamentals, specifically
taking a look at collaboration software. A little variation on
the software products that we've already been looking at. And here in the studio to help us take a
look at what collaboration software is and does and why we care about it,
is Mr. Ronnie Wong. Ronnie, thanks for joining us. Well, Don, thank you for having me on the set
as we continue to go through and take a look at additional software. Now in the previous episode, we did end up talking about the idea
of productivity and business offer. And when I start to think about that, it's
usually for one individual working and doing what they need to, and at that
point that actually works out just fine. We know that business is all about
making things more efficient, and even more productive, and the way we can do that at times is when we
start working with other people as well. Now, when we start doing something
like that, that begins to kind of say, all right, so what do I have to do? Well, do I want to interrupt Don? He's in the middle of something. I go, all right, Don,
I need you to work on this with me. So I'm about to send you something but
give me five minutes. Okay, so there it is. No, what we can do today is we
can use some type of software or category of software that we
call collaboration software. And this will help us to
be able to work together at the same time without really disturbing
a lot of processes in place so that we can just kind of do what we
need to do at the moment as well. That involves things like email. We wanna make sure that we understand
the idea of working with email. Conferencing, which I can't say,
conferencing software, online work spaces as well. And then we also want to show
you how we can even edit the same document at the same time. So that way you can see that
it's live time editing. It's not me editing one copy and
then Don editing it. And then, when did Don make that change? Was that before or
after I made the change? So it's really powerful software
that we can actually jump into and be able to use. All right, well, Ronnie, a good place to start is probably
with something that everyone uses. You mentioned email. Everybody has an email account, and
we use them for all sorts of things. And it's probably one of the most
commonly used collaboration softwares. Cuz if you think about it, the whole purpose of email
is to talk to somebody else. It's more than one person. If you were the only person
that had an email account, it really wouldn't be useful. You'd send yourself notes, I guess,
and then that would be it, right? But this is collaboration
software that everybody uses. So let's talk about email software and what that is like. Right, when it comes down to email software,
what we want to actually be able to do, of course, is not only send email,
receive it and make sure, of course, everybody gets the email that
we actually want it to get to. Because Don was suggesting what I could
actually do is create a letter to someone or a small note to someone and
we can just do that between us. I can also at the same time, say hey, there's actually a group of people
that I want to send this to. And I can send it out to every one of
those individuals in that group as well. So we wanna show you at least one of
the email clients that's out there and that's what we're talking about here. Is that when you and I wanna interface, in others words, to send email, there's
a whole big structure that's in place to make sure that email gets from
one location to the other. But when you and
I actually want to create an email and to send it,
we're using what we call an email client. And I'm going to use the most popular one
that's probably out there in the business world which is called Microsoft Outlook is
the one that I want to actually do, okay? Let's take a look at my machine and
we'll at least show you here. So I've opened this up,
I launched it from my Windows 10 machine. If you're not sure how to do that,
there's a couple of ways. Down here in the lower left-hand corner,
I can click, of course, on the Windows button. And then scroll all the way
down to Outlook and you'll see there's the launch
that we can do right there. Or you can just type in the search,
the word alloc. Actually, I think if you even type in
email, it automatically brings it up. Let me verify that before, let me see. So let's say,
I don't know exactly what I want to do. I want to send an email. Yep, notice that it actually associated
the word email right here, Don. The best match says hey,
it is right here on your desktop. There it is, it's ready for us to go. So this side, once you launch it up, you'll probably end up seeing something
that will look something like this, where it is connected into, well,
your email account somewhere. Okay, now I've actually got an account
on Gmail that I've connected this to. So and you might wonder, well,
how do you get that connected? It walks you through a wizard. So unlike what it used to be where you had
to try to figure it out, most of the time today on the very first launch, it says
who do you want to connect this to? So if it's your business,
you kinda point it to your business and ask you information that you add in. And it's the same on Gmail. You do the same thing. You go, here's the account that I'm
already using, and it connects in. Now it means I don't have to launch
a web page to get access to my email, which is how I'd normally have
to do it with Gmail here. But for us, once I do that,
I am now connected through my account. And at this point,
this client itself is very powerful. Notice that I can do a lot of
different things up here at the top. You see somewhere it can
actually create a new email. I can archive it. I can ignore some. I can respond to email messages as well,
create different rules for them if I need to. You name it, I can do that as
well as keep an address book. There's a lot of information right here. So for example, if I wanna send an email, I can just
click here on the New Email button. And then when I do this,
I can send an email to someone else. So I'm gonna send it to the persona that Don is using which is gonna
be lance@officeprodemo.co. And we'll just call this one our
first email communication here. And let me get my mouse unstuck for
a moment. Hello, thanks for writing back to me. And at that point,
I simply click the Send button. At least I'm hoping to
click the Send button. Now that will then, of course,
send it from my machine, which originated the email,
up to the email server. And on the email server, it will then go
and find the receiver's email server and the email server there will
then send it back down to Lance's own box at that point. So as we actually have the idea
here you might be like, so what's the big deal, okay? The big deal is that now
that I've actually got that, I can continue to do the work that I need. I know notice that either
they're responding back, or later on as I check my email,
and there it is. Lance has actually answered at this point
and you can see it's actually alerted me. I didn't have to stop and wait. I didn't have to go and call and say, hey,
Lance, what's actually happening here? Cuz I know Lance Bass [LAUGH]. So I know this guy, Lance Bass here. But you can kind of see that, right? So it allows you to actually
continue to do this, and you can respond to messages in that way,
okay? So the email client itself
can be very powerful that way. Now the email functionality that you just demonstrated, that's present in pretty much every
mail service that's out there. So there's Mozilla Thunderbird, you mentioned Gmail which is like
a cloud-hosted email client. So you don't have to have software on
your computer like you're doing now. There are services from Microsoft like
Outlook.com where it's cloud-hosted. There's probably a ton others
that if we sat here and rattled them off it'd run on all day. But email is just one of the things
that Outlook does, right? In this case,
that's the collaborative piece. But there's a lot more in Outlook that
helps us kinda manage our day and activities as well, right, Ronnie? Yeah, it kinda comes down to where it's what we
used to call that personal daily manager. What was it we used to have? PDA? PDA, yeah. Personal Data [INAUDIBLE] [CROSSTALK] Digital Assistant, something like that, yeah. Personal Digital Assistant. It allows us to use software to
essentially begin to manage our own schedules as well as contact
information with people that we have. And so it can be very powerful. So it's the main communication
tool that we have. E-mail is probably the most
primary use for it. But just when I say that,
in our organization, even though it can be the most primarily, more than likely we're also scheduling
things with other people too. So for example, when Don talked about keeping the idea
on track of different things, okay? Over here in the lower left hand corner, you can see some of these
icons if I kinda hover over. Look at that,
it looks like a calendar over here, Don. If I select that, and now brings me
into what looked like a calendar. But what's really powerful is up here
on this ribbon we have across the top, where it can show me different
views of my calendar. And this one,
it is the default which is one, I can focus in on that level and
scale it in to one week. And it's here that I see that
there's a lunch meeting that's also scheduled at this point. I can just focus in on the work week,
which for me is gonna be Monday through Friday. Or even a single day, when I wanna
see that diary entry for a day. Keep track of things that I
want to be able to do, okay? So all this allows us to be able to take a
look at what we can actually have set up. And you might come look,
well that's just a calendar. That means I can actually go in here and
create an appointment here. So let's say that probably not in
the past, that would be terrible. [LAUGH] Let me try for July 2nd here, and let's say I have a dentist appointment. Which aptly I think I do that week,
but I don't even know for sure. So I can actually just put down
a dentist appointment just to add it in. Now you wanna be very specific about it. I could probably edit that as well, but
you can see that right now it says 12AM., and that's just me typing it in. But I want to be very specific about that. I can probably create another appointment. And if I do some like that, it looks
almost exactly like email, Don, okay? But then we can do something here and
go, let's see. Let's put in, we'll say staff meeting. And at this point here, I can go ahead and
say I will do this in Studio. Studio 4, where we are today. And on the start time
let me select a date. Notice how I'm just really pointing and
clicking. And we'll not set it for 8 AM. Let's set it for, well our normal time that we mine actually
have a meeting at the end of the day here. We'll just do that, okay? So if I do that and
just say daily wrap-up. Meeting here, well, or at least let's just
put a wrap-up meeting cuz I don't actually have it scheduled for daily yet. But you can actually do that where
you schedule it to actually say, how often you want this to appear. I can Save, and close it. Then on my calendar, there it is. Okay, I was gonna say, it should show up. So now you can see on that time and what
time and date it actually shows up here. So that is the beginning process
of me being able to manage that. Then I can check,
of course, my schedule and see what's actually
available if I'm doing that. So the scaling and us being able to set
our own meeting is that idea of planning out our day the way that we need to. Now, when you schedule a meeting like that,
that's not really collaborative, that's just you tracking
your own calendar. But when you are editing
that meeting appointment, and in there looking at the settings. There were several buttons at the top
that allowed us to add collaborative features to it. And that's where a lot of power
comes in from using a product like Microsoft Outlook. The ability to schedule the meeting and
invite other people to it, so that they get a reminder now
we've got a collaboration. So as that button at top
it says invite attendees. And if you're using Microsoft Skype for
business, you can actually turn it into a Skype messaging meeting. Right. Which now gives you the ability to do voice and video as well. And now you're not going to a meeting
room, you're doing it online. And that is a ton of power
all baked into this. And that is where you'll see
Microsoft Outlook deviate from a lot of the other products that are out there. They may or may not have that or they
may have an alternate way of doing it. So know that not all e-mail
clients are made the same. Some of them have features
that others don't, but it really does bridge that gap between
just tracking your own calendar versus becoming a collaborative power house. And if I do this where what Don was suggesting where I invite an attendee
here, then I can simply send that. And what that ended up doing of course not
only changing it my calendar as well but also getting the message over to Lance. And Lance will then see
an invitation to this meeting. And when we start taking a look at that,
then he can either say, yes, or is it tentative no. And you can accept, tentative, I already accepted it [LAUGH]. Or reject, I think, something like that or
whatever it says or I can't make it. But it actually allows you to do that. And now, I know how that should go right. I don't know if Don's attending. I know I invited him, but
I don't have a clue if he is attending. And at this point, I would also
get that message of whether or not they are actually attending. You can either mark required or
not if you want the attendance. But there's a lot more that's
actually right here to be able to do if you chose to. You can even of course have your contacts. And that way you have your,
I call it a Rolodex, Don. Most people might know
the idea of Rolodex anymore. Your appointment or
your own address book here. You can even keep your own schedule
task or your own task and to-do list. So a lot of different features and functionalities right here inside of
the Outlook client that help us out, okay? So it's really powerful in that sense. Now Don, I hinted at this a little bit
earlier that this is only one side of the email itself, right? It's where I as a user interact and
do what I want to. But in the background, the actual thing that makes it work
is actually stored somewhere else. And it could be that it's
a server right here on site. But it could also be in the cloud as well,
okay? And so when we start to take a look at
that, that means it's sent somewhere else and then we're actually
connecting to that server. And that is what is actually
driving the whole thing in the background too. And that's an interesting point because you're using a Gmail account, right? Right. And in theory, you can do it entirely in the cloud, where you go to Gmail's website to log
into your mailbox and you see everything. Or you can do what you're doing where
you're running the Outlook client locally, locally installed, and connecting
to their server over the Internet. On mine I'm logged in to Lance's
account using Office 365, which is a cloud-hosted
service from Microsoft. So I'm going to outlook.office.com. I'm logging in as Lance. I don't have Outlook
installed on my computer. I don't think I have it installed at all. I definitely don't have it configured
if I do have it installed. So I just go to a web page. I log in, and here's that email
communication that Ronnie sent me that I was able to reply to. So, entirely web based. Now, for
companies this is a hard decision to make, because web based is super easy, right? I mean, you just flip a switch and
it's on and it's done. But you've got a monthly subscription
you have to pay, it does cost money. And there might be data privacy
issues that come into play. If you're dealing with patient
medical records or financial data, you might not be allowed to put
that in a cloud email service, because email is inherently insecure,
it doesn't encrypt by default. There's a lot of stuff that is
weak in the world of email. So companies like that may require
that they use an on premises server. And when they do that, it's up to them to determine what features
they wanna support and they want to offer. They may not support
centralized calendaring. They might not support
what's called presence? The ability to know if
somebody's already busy or not. We don't have time to go
into it in this episode. But, with Outlook it's got a really
cool Meeting Minder feature, where when you're scheduling a meeting,
it can pull up everybody's calendar, to help you pick the best time
where everybody might be available. That functionality might not be available
if you're using different services. So, it shows there's a lot of choice out
there, there's a lot of variations that might lead us to have either an entirely
local hybrid or an entirely cloud deployment of a technology like this. And Don, I think your emphasis a little bit earlier
in the episode, saying that not all email clients are equal is also
something you want to be aware of. You might find like some systems that say,
here's an email client. And it only does the basic features for
you, and sometimes just sending the email. So when I started, I think it was
Outlook Express is the one that was on a lot of the machines and
that helped you to do one thing, really. Send emails is pretty much what it did. But, you might see there
are some other ones here, but by far this is one that you'll see in
a lot of businesses as we go through, and as we start taking a look at the idea. So, make sure you're familiar with
something like this as you continue on, and also for the exam. Alright now, email is old. [LAUGH] There's no beating around the bush on that. Email has been around since the 1980s, and it has not really changed
much in over 30 years. And, as a result a lot of people have
started moving to other technologies, non-email based
collaboration technologies. One of the most popular ones, I know that you wanted to talk about
Ronnie, is a product called Slack. And Slack is designed to, not necessarily
replace but augment or supplement email to help us collaborate better, right? Yeah, it seems like the idea behind something like Slack is, unlike where,
if we were doing something like the Outlook client, that would have to
be installed on every single machine, and then maybe have to be configured,
and get everything running. Well this is the time with something
like Slack which is cloud based, we're just downloading something,
and then we can go ahead and put in whatever credentials
that we're asked to put in. Normally we'd get that through an email,
kinda funny. Once we get that, and we're connected. It's connected, it's running,
it's up and it's doing what we want to. And on this one, we add in the ability
to do what we call instant messaging, which is clear. And then, either real time or
near real time, I don't know if we wanna make
that much of a distinction of it. But, be able to do video conferencing,
phone as well. You name it,
we can do a lot more in terms of this. And, companies actually have several
different varieties of this. But Slack is one of the most
popular ones that's out there, Don, I think is what was s-
It is, and when you mention real time, it's pretty darn close. Yeah. You really couldn't see it, cuz you couldn't see
both of our computers. But when Ronnie sent me that email,
he typed it and he sent it. Now I had no idea, assuming I was remote, I had no idea that he
was sending me an email. And there was a delay in between,
before I actually received the email. It wasn't a giant delay. It was like minute, minute and
a half, but it is a disconnect. It's not like you're talking to
someone on the telephone, and you have a real time communication. Emails are designed to be asynchronous. I might be at home asleep and
he sends me an email. When I get up in the morning
there is the email. Services like Slack blur
the lines between that. They can be used asynchronously,
or they can be used synchronously. If Ronnie and I are both online and
chatting via Slack at the same time. And he starts to type a message, I actually see a little note on my screen
that says, Ronnie is typing a message. I can see that activity is going on and
it's much more real time. Ronnie, let's do a little demonstration
of the chat functionality in Slack, okay? All right. So, I've got Slack pulled up on my
computer, and it's a little bit small. But, I've created just
a direct communication. Now, the way that Slack works, you can
communicate with a whole bunch of people at one time,
which is using what's called the channel. We're not gonna worry about that so much. But what we're gonna do is, I've selected
Don over here on my left-hand side. You pick the list, you pick who you
want to communicate with, and then on the bottom you can see that Don and
I kind of Slack on different things here. Down at the bottom where
it says Message Don. So, Hello,
we need to do a show on IT Fundamentals! And when I do that,
it's now actually sent. And, as it was happening, if Don was
watching us, for one reason or another, he would have seen at the bottom there,
where it would have actually had a little dot, I think it shows, or something that
looks like it's fading and coming in. And that shows Ronnie is typing or
Ronnie has just sent a message, and then it shows up on the screen. Sure, on my side I get a little notification bubble that lets me
know that Ronnie just sent me a message. And if I switch over to Slack,
I can cut over to my machine. And on the left side I can see all the
different communications that have come in, and I see right down here
that I've got Ronnie Wong, and I've got one unread
communication from him. And if I choose that,
I can come in here and I can see. Hello, we need to do
a show on IT Fundamentals! Now, if Ronnie starts to
type something else, right? If he's gonna do a follow up message, when
he begins to type, see that up here at the bottom of my screen right down there,
Ronnie Wong is typing. I know that he's about
to communicate with me. I know that he's sitting at the keyboard. And that doesn't stop me, I can communicate back to
say that I'll be there. And as I type and send the message,
he's sending, see, this is basically, almost like SMS. You're chatting on your phone,
sending a text message. Except it's a lot more powerful
because we can attach files. We can attach videos, we can attach audio. I do audio notes all the time where I
will, it's faster for me to just say something, and record it, and shoot it
over, than it is to type up a big email. And that type of communication is really
facilitated by software like this. Now, the instant messaging part,
that's not ground-shaking, new stuff. I mean, sure, we had ICQ and
AOL Instant Messenger, and all these ancient chat programs. Facebook Messenger,
which is still very active today. Those all do the same thing. But where slack goes beyond that
are other ways of collaborating, and there's a lot of other features
packed in there, right, Ronnie? There really is. So, even though this is key for most
people, cuz, if you're in the middle of doing something, it's easier for
me just to type a quick message and go, Don will see it, and that's it, and
he's not interrupted in the middle. But if we wanted to,
even in the middle of our conversation, all of a sudden, I type something
Don's not really understanding. Up here in the upper right hand corner you can see that there's
actually one like this. Which is a telephone call as well. So, I can actually select
something like that and now in just a moment you'll see that it
is loading at least, and there it goes. It actually says hey. Here on the screen and the mouse, here. But I wanna actually share it, I can
actually push this button down here, and we are off and ready to go. And on my end, I see a picture of Ronnie and
I can answer the phone. And, we have to be careful. We're gonna get a feedback loop
standing right next to each other, so I'm gonna mute my microphone so
that doesn't happen. But, now I can see that caller Ronnie. And as we talk, if you can kind of
see that square pulsing around, that's letting me know that there's audio. But where this is really fun is
if we turn on our cameras, right? So I'm gonna turn on my camera here. I've got my laptop camera going. There's Ronnie, as we can see, and
the studio lights and stuff behind us. But now we can have a full video call,
and video calls are so much more-
Live. Yeah, I know how to, presence, presence. When you're dealing with remote employees. People who are working remotely,
and they get in there, and they're not in the office with you. They don't feel like they're
a part of what's going on. But when they can fire up
a video call like this, just that easy, it's like running
into somebody in the hallway. And you can have a conversation,
you see facial expression, you get tone and intent,
which you don't get with email. A lot of times we get arguments and things in email because people
just misinterpret tone. Here we get a full experience
as if we're right there. And you're kind of seeing
it from Ronnie's sight. Wait, you're seeing it from my side. If you take a look at Ronnie's
computer you'll see the other side of the communication, he just,
he sees me, we talk, we communicate. And it was super easy, right? It was just a click. Because it was all in the system. Yes, it's amazing on how much they packed into this one
application that makes things actually so easy to be able to do. So, in something like this, this is great,
if your organization has this. But it's not the only system
that's out there too. So don't forget you may see something very
similar to this, if not Slack, itself. So one that we have used in
the past is Skype for Business. I always, Skype and Skype for Business, all those are kind of
giving us the same features here. But Slack seems to be
the most popular one. And for us, it's been relatively stable. [LAUGH] Which is what we really like here. So this is very powerful in
terms of collaboration, and you'll probably see this more often than
not, if you're supporting someone, right? As a technician, well a Slack message,
you know, it'll let you see they're like, hey I really need to talk to you, and
you can kinda get that message as well. And then have a conference,
an instantaneous conference by there, it really is unique. Yeah, and the whole purpose of
collaboration software like this, is to help alleviate the overwhelming
amount of email that we get. I know, I receive a ton of email and
it's just overwhelming. When a lot of things can
be answered quickly and easily if people just talk in and that's
what software like this facilitates. I like that you pointed out
how Slack is not the only one. Slack is very popular right now. By the time you watch this episode, who knows? [LAUGH] Maybe some new product has come along and taken its place. So one of the other features
of Slack that I use a lot, you kinda mentioned it earlier Ronnie,
is document sharing. If I have a document that I want Ronnie
to review, I can throw it into Slack and send it right over to him. That when you type a message down here,
see how you get this little plus sign? When you hit that you have
other things that you can do. I can post a Google Docs file, a code
snippet, I can post any file from my own computer and I can share that in
a way that he now has access to it. And that's another type of collaboration
where instead of us just having conversation, maybe we need
to be exchanging documents. And in the past, people would email them. But I said email is not secure by default. Well, collaboration software like this,
like Slack, it is. This is a secure way to
communicate between people. So in a way, it's significantly better
than what email makes available. There's no doubt, Don, that this is what does put email kinda in
the background in a lot of businesses. Because of the instantaneous way to be
able to do this and not really have to stop, and you know Don gets I'm
gonna say a 100 plus emails a day. Well imagine if you had to sit down and
go, all right I've gotta answer
all 100 of these right now, it would take him hours to actually-
That would be my job. That would be your job. [LAUGH] So here, if it's a simple thing where they need
it they just go ahead and do that, and he can just see it while he's working and
be able to actually work in that way too. Now Don, the other thing that
we also want to address here is, I had hinted at it at
the beginning of the show, the ability to work simultaneously
on a document as well, okay? So that's something we also want
to make sure that you can see. Because that's kind of the true
nature of collaboration. Is us really working on
that same project or that same document. So, one of the challenges that I've bumped into in life is, I have a document
and I wanna share it with Ronnie. I email it to him and
he makes some changes. He emails it back to me and
I make some changes. Well, each time we email it, we're
creating a new version of that document. And then when you end
up with the final one, how do you know that you've got
the same final one as the other person? It's easy to mix that up,
it's challenging. It happens a lot where people end up
with the wrong version of a document. And when you're dealing with like,
legal documents, that's a real problem. If it's just personal stuff,
it's not that big of a deal. You sort it out, but
when you've got critical business data, you need to know you've
got the latest version. But the other thing is, what if two people wanna work on
the same document at the same time? Well, traditionally you can't do that. When one person opens up the document,
a second person goes to open it and they either get that the file
is locked and in use, or they get a read-only copy where they can
look at it but they can't change it. Well collaboration software is facilitated
where we can actually be in there and editing the same document
at the same time. And even see what we're each doing,
which is just amazing, it really demonstrates what
technology is capable of doing. And Ronnie are you able to
show that to us on the show? Yes Don, I can show you this, but I've got a document
that I've created and I want Don to actually be able
to edit it at the same time. So on Word online I've created this
document and it's a proposal for custom training that I've created. And now I want to share that with Don
before we submit that proposal to someone else so that Don can edit it at
the same time we can work on it together as I see changes,
as Don sees changes he can do that too. In the upper right hand corner, you'll actually notice that there's
an icon right here for share. When I do that, that will of course,
give me this box. And then you have these options, right? Who you want to actually be able
share this with, with anyone, or I can even select like
specific people if I want to. So let's say that this one, only
the people you specify will have edit or access to edit this, and we'll share
this with the account that Don's using, which is Office Pro Demo,
so if I can remember that. This point B, edit. And I simply send him a link. I was able to change that, whether it was
to anyone or to anything, but I made it specifically to Don so that only he is
the one that's gonna be able to edit it. Now when he does this, he should receive
an email on his end telling him hey, I've shared out this document and
he has edit privileges too. Yep and on my end I'm in my mailbox and sure enough I've got an email from Ronnie,
and if I take a look at it here it's
telling me that I got something. This link only works for the direct
recipient of this message, right? So just for me. And if I come in and click on that document,
it's gonna take me into Word Online. And now I'm gonna see that same document. Now I'm just viewing it right now,
I just see it. But if I hit edit in browser,
it's gonna move me into the edit mode. And this is where things get really cool. I see a little bubble up here telling
me that Ronnie is editing the document. And over here, I can see exactly
where Ronnie's cursor is right now. So he's working. We might be thousands of miles apart. And we can start working
on this at the same time. So when I come in here and click and I start to add in some new statement of
terms or whatever it is that I'm adding, he's seeing me add that in real time just
like I'm seeing him edit in real time. And here he is, he's correcting my
spelling or capitalization or something. And we can work on this
at the same time and it's super super cool
to be able to do that. And now, I mean, just think about all
the time it saves you from having to share documents back and forth,
e-mail back and forth, can you review this when you get a chance,
send it back, nope, let's just get in here and normally, I'll do this with
a phone call simultaneously, right? So, we're on the phone and
we're talking or you know, Skype, Slack, something like that so you can chat. There is some basic chat functionality
built in to the online editors that you can use, but
usually having voice is better, right? Getting on the phone and just talking and working through a document,
you can knock that work out all at once. And now you know that you're both
looking at the same thing working on the same data. That's really powerful stuff, and that
is kind of a core component of any good collaboration software. Yeah, there's no doubt, Don, that this is what makes this idea of working
with collaboration software so useful. It takes a little bit of getting used
to the first time you do it, but once you get into the habit of doing it, you'll probably see that you'll fall right
in and it will actually be just fine. Now if you're not as good with it,
people that are really good at it, they don't really like it, because
you seem to lag a little bit behind, you're not really good at doing this. Well It does happen, but
once you get up to pace you'll be fine and everything will actually work. But Don, I think that's a good summary
of some of the different types of collaboration software that we don't quite
encounter as we work in the industry. Alright so at the beginning of this episode
we did start talking about email, which is the most common
form of collaboration. It's simply sending messages back and
forth. But we did get a little more advanced. We talked about audio conferencing,
video conferencing. We've seen simultaneous document
editing and document sharing. These are all different types of
collaborative services that businesses are using out there in the real
world every single day. So hopefully you enjoy
that demonstration there. Ronnie, thank you for doing all that. It's It turned out excellent. And for you the viewer out there, this is a good spot for
us to wrap up this episode. But it's not the end of
CompTIA IT Fundamentals. We do have a lot more topics
to get to coming forward. But for now, signing off for ITProTV,
I've been your host Don Pezet. And I'm Ronnie Wong. And we will see you next time. [MUSIC] Thank you for watching ITProTV.
