>> AN 86 YEAR OLD EAST BAY WOMAN HAS BEEN STUCK IN THE PHILIPPINES SINCE EARLY DECEMBER . >> NOW SHE'S TRYING TO RETURN HOME, BUT SHE'S NOT BEING ALLOWED TO FLY DUE TO AN AIRLINE POLICY. AN ABC SEVEN NEWS ANCHOR, DION LIM, IS HERE WITH WHAT HAS TO BE A REALLY FRUSTRATING STORY. >> INCREDIBLY SO. LARRY AND KRISTEN ALL JOVITO DOMINGO WANTS IS TO BE ABLE TO COME HOME TO THE BAY AREA AND BE WITH HER SON, BUT BECAUSE OF A MEDICAL CONDITION, PHILIPPINE AIRLINES SAYS SHE MAY NOT TRAVEL. THIS IS DESPITE MULTIPLE DOCTORS SAYING SHE IS HEALTHY ENOUGH TO DO SO. SO WE WENT TO SOME PRETTY GREAT LENGTHS TRYING TO GET MOM BACK HOME. MOSES DOMINGO SITS INSIDE HIS 86 YEAR OLD MOTHER, JOVITO BAY POINT HOME, AND IT'S CLEAR HOW BIG A ROLE RELIGION PLAYS IN HER LIFE. >> YEAH, SHE PRAYS HER HEART OUT. I THINK IT'S THE BEST WAY TO PUT IT. >> SHE'S CURRENTLY RELYING ON THAT FAITH, HOPING SHE AND HER. ONLY SON WILL BE REUNITED AGAIN SOON. AFTER A NEARLY TWO MONTH SEPARATION. >> SHE'S UPSET. SHE'S SHE CRIES SOMETIMES WHEN I TALK TO HER ON THE PHONE, YOU KNOW, SHE JUST WANTS TO COME HOME. I WANT HER TO COME HOME. YOU KNOW? WE ALL WANT HER TO COME HOME. >> JOVITO HAD GONE TO VISIT FAMILY IN THE PHILIPPINES LAST SEPTEMBER AND BOOKED A FLIGHT BACK TO THE BAY AREA FOR DECEMBER 5TH ON PHILIPPINE AIR, ALSO KNOWN AS PAL. BUT WHEN SHE DISCLOSED HER COPD OR CHRONIC OBSTRUCTIVE PULMONARY DISEASE ON A MEDICAL FORM, THE AIRLINE DID NOT ALLOW HER TO FLY UNLESS SHE HAD A PORTABLE OXYGEN MACHINE. >> AND THEN SUDDENLY, OF COURSE, NOW WE LEARN IT'S $3,100 TO GET THE PORTABLE OXYGEN OXYGEN CONCENTRATOR. >> SO JOVITA MADE DOCTOR'S APPOINTMENTS TO PROVE SHE WAS HEALTHY ENOUGH TO FLY. HERE'S A NOTE FROM A DOCTOR IN PALAWAN, WHICH CLEARLY INDICATES SHE IS FIT TO TRAVEL. AND THERE IS NO NEED FOR OXYGEN SUPPORT. HERE'S ANOTHER LETTER FROM A DOCTOR IN PITTSBURGH WHO CALLED IT UNBELIEVABLE. THE AIRLINE WOULDN'T PERMIT HER TO FLY, BUT EVEN THEN, NO GO BELIEVE THE DOCTORS, SHE SAID. >> SHE'S GOOD TO FLY. SHE'S GOOD TO FLY. >> THE AIRLINE ISSUED JOVITA A TRAVEL CREDIT INSTEAD, WHICH STILL DIDN'T SOLVE HOW JOVITO WOULD GET BACK TO THE BAY AREA IF PAL STILL REQUIRED HER TO BRING AN OXYGEN TANK ON BOARD. >> YEAH, JUST SHE COULDN'T AFFORD IT. >> WHEN OUR INQUIRIES TO PHILIPPINE AIR DID NOT YIELD RESULTS, WE CONTACTED CONGRESSMAN MARK DESAULNIER'S OFFICE, THE PHILIPPINE CONSULATE, AND THE DEPARTMENT OF TRANSPORTATION ALL REACHED OUT TO PAL. SO AFTER MONTHS OF NOT GETTING ANYWHERE, I'M JUST UTTER LIKE, YOU KNOW, TURMOIL. >> REPORTER. >> LATE MONDAY NIGHT, MOSES GOT THIS VOICEMAIL. HE'S SPENCER FROM PHILIPPINE AIRLINES WILL REFUND THE REMAINING AMOUNT OF VALUES OF THE TICKET BECAUSE OF THE TIME ZONE DIFFERENCE. MOSES IS STILL WAITING TO CONNECT WITH PAL TO WORK OUT THE DETAILS. HOWEVER, THIS STILL DOESN'T SOLVE THE PROBLEM OF GETTING HIS MOM BACK. IF AIRLINE POLICY WON'T ALLOW HER TO FLY WITH HER MEDICAL CONDITION. FOR MOSES, AT LEAST IT'S A START. >> IT'S VERY ENCOURAGING. I'M HOPING, UH, THIS WILL ALL HELP GET. MY MOM HOME SOONER THAN LATER. >> NOW, IN AN EMAIL TO MOSES, THE DOT SAYS THEY ARE REVIEWING THE SITUATION TO SEE IF THE AIR CARRIER ACCESS ACT WAS VIOLATED AND TO DETERMINE IF JOVITO WAS DISCRIMINATED AGAINST BECAUSE OF HER DISABILITY. WE HAVE REACHED OUT TO A NUMBER OF AIRLINES HOPING TO GET HER REBOOKED SOMEWHERE ELSE SOMEHOW. IT WOULD BE GREAT TO SEE THEM AT SFO. JUST REUNITED ONCE AGAIN. >> I MEAN, THERE'S GOT TO BE A WAY TO BRING PEOPLE TOGETHER TO GET THIS WOMAN BACK HOME. >> YOU WOULD THINK THERE
