Amazon Connect Customer Service Experience: The Art of the Possible

when something unforeseen happens your customers want to get the help they need as quickly and efficiently as possible today thankfully Sally's roadside assistance provider uses Amazon Connect let I show you how you can use Amazon connect with a I powered automated customer service and its ecosystem of integrated applications and services to solve real world problems more quickly more efficiently and with greater customer satisfaction [Music] hello this is Johanna from Golden State Auto is this smelly gal yes it is great good morning Sally now let's see are you driving the silver 2016 volt i'll electrum tree that you normally drive yes that's my car I see you are at Washington Boulevard near the intersection with Bell Street do you need Road sinuses I do then let's get you some help as quickly as possible first I need to ask are you in any danger of your present location no I don't think so great [Music] okay I found help Joe's garage has someone available to meet you at your current location I am contacting them now and letting them know where you are would it be okay to give them your mobile phone number sure that's fine okay I have sent the request and have received confirmation that they will be there shortly I have texted you the contact information of Joe's garage and the driver Mark Smith please stay in your car while you wait for assistance I will stay with you until they arrive thank you oh wow he's here already that was easy now is there anything else I can help you with today maybe a paper towel Amazon connect with its powerful partner ecosystem of integrated applications and services not just the service your customers need but even more importantly the service they deserve Amazon Connect the future is today [Music]

Channel: Amazon Web Services

Views: 40,148

Keywords: AWS, Amazon Web Services, Cloud, cloud computing, AWS Cloud, Amazon Connect, customer purchase, Salesforce, Verint, Dialogtech, Aria Solutions, Voicebase, webtext, Pindrop

Id: XeVkV4_YnMA

Length: 2min 58sec (178 seconds)

Published: Mon Mar 12 2018