Airbnb CEO Brian Chesky | Full interview | Code 2018

[Music] thank you for thank you for having me thank you so we're gonna talk about responsibility regulation travel all the fun stuff but I think I want to ask you first you know last night we got to see an Evan Spiegel you know the joy and agony of being a young CEO and everything that comes along with that and since we've had you out here a few years ago how have you changed what's your style as CEO and how are you learning and evolving as a leader well I came here 2015 and around that time we were like a really big adolescent and the you know when you start a company you're really building a product and at some point you have to build a small team and you learn all these things that made you successful like you can dive in you can help people you can solve problems and one day it feels like everything you do doesn't matter because the company's too big and you have to start to run the company fairly differently it's over the last couple years it's been very very clear that part of what I need to now be doing is building an incredibly strong management team and spending a lot more time building the team and building the platform for all future innovation so we had this very successful single product homes and we thought to ourselves well we want to be a company it's gonna be around for a long long time and so to be able to do that I want to be able to have an executive team that's gonna be with me for you know a dozen years or longer the way Steve did or Jeff did at Amazon and so that's kind of probably the biggest thing that I've been doing like talk about that because you've had turnover yeah yeah high-profile departure especially and there was a lot of talk about different ideas how to run Airbnb what happened there well there honestly what happened there there wasn't too much young lt wanted to go start his own company and we did have subtly different visions but you know all of us in the management team disagree quite a lot and we've had not a ton of turnover on the team we've had two executives leave and we're gonna need to get another CFO but the what was reported the amount of disagreement wasn't actually nearly what it was I mean there was a report we were disagreeing about aviation that was actually not true so you know we definitely had some differences in how we wanted to like what we thought the mountaintop was but it wasn't nearly what was what was your mouth top I don't care what his is because he's just the CFO but what was yours it was really about building this end-to-end travel app where you can be this global travel community and I think the key that makes Airmen be so different is the fact that we're a community not just a series of commodities and so the people who misunder Airbnb they tend to just see a bunch of real estate and they're like this is real estate it's you know you know people have a bunch of opinions about real estate being rented on a short-term basis but of course what they you look a little deeper but you're going to see or three million people are hooked in is what you're really buying and so I think yep only a community marketplace is kind of the big idea here meaning you wanted to build it slower or not as profitable or what how do you I mean I think that I I think that you know we want it I I don't think there was a fundamental misalignment I don't want to get to a ton of details about like what what the misalignment with any misalignments but you know we really have a huge ambition I think an extremely long time horizon and there's a lot of areas you can invest in and we've decided that we want to focus on the things that are most differentiated the things that are most ornate around community so that were there that's going into experiences or doubling down on China these are things that really strengthen the global network effect and they are really important for us so let's talk about experience yeah because that was something that you rolled out over a year ago big events in LA impressive event I don't really hear about them though I don't see them I don't see friends bragging that they're on a cool Airbnb experience I see this is my beautiful or Airbnb but not we're on a great taco tour or something like that yeah are people using them is a success or at least say I've done four of them what have you done she's done sake tasting ramen making yeah that's ridiculous an Franciscan and photography yeah and then crabbing when I think yes they were great okay fantastic well no one really heard about Airbnb homes when they first started and so to give you a sense experiences we're doing about a million 1/2 bookings a year on an annualized basis is growing about 10 times faster than homes so it's growing much much faster but it's obviously on a much smaller base now you expect it to grow faster because we have all the traffic the review ratings for experiences are significantly higher than homes about 91 92 percent of people leave a five-star review and the big lesson here is we learned a lot of lessons in the homes business see when we started the homes business my role models were eBay and Craigslist those were the big classified sites and they basically had an idea that a website should be like an immune system in other words let the community moderate itself and you know 300 million people later I will say there are limitations to letting the community moderate itself we'll get into that yes and so what we ended up doing is saying we are actually going to verify every single experience I mean we actually didn't verify them and we had a beta and a woman had an experience we would go to a beach with her and you'd pick up trash while she yelled at you and that was the moment we realized we should absolutely be verifying this because a bad house is only so bad you have to live in it but a bad experience could be kind of this nightmare you can't escape I'm really sorry I posted that yeah with Kara Swisher can you gotta find a posting tour exactly no but the truth is they're they're doing incredibly well and I think over the next year you're gonna hear a lot more about them and in terms of getting them in a central one of the things that was interesting when I was on the experiences that there were a lot of sites like this for there were like 10 companies I don't remember the names of all of them that we're trying to do these they're not where they're not working they're not working are there anything your problems with these sites the first is most of them don't have traffic right and so everyone needs a home most people don't consciously search online on Google or think that you need to have an experience so these sites lack the traffic and we have more than a half a billion people you're searching the other problem it's less obvious is that I think these other sites are basically doing tourism basically stuff that if you live in the city you would never do like let's go in Fisherman's Wharf and hang out and do things that nobody in San Francisco ever does that's what tourism is doing what a local person would never do and so we said let's create these experiences in the eyes of a local well what I want to do if I actually live there and that was basically the difference yeah and they also like the centrality I'm at the numbers and because they were on Google doing it a lot of these things and they got way they do it definitely should work it's just a question of how big of business is that for somebody once said you know if I don't know how big it is I mean that's anyone's guess but well you need to get no can't just cast you nobody nobody knew how big Airbnb was gonna be when we started you know the market size was something we were creating when you're creating a market the ceiling of that market is unknown and here's what I will say if you combine the market cap of Amazon and Alibaba these are greater than trillion dollars for physical goods sold how big could the opportunity for experiences be I don't know but it should rival it doesn't mean we'll take all of it but three and four Millennials said they'd rather buy an experience than a physical good and there are more Millennials in the world than non Millennials especially outside the United States you look at the emerging economies of China and India so I actually think you know we talked a lot about the sharing economy and that term probably frankly got misappropriated and it's not even clear what that term even means anymore but the experience economy not to create a new term because I will probably also get turned into something else but there will probably be a massive economy on experiences and we'll just be one player in that economy but I think will be really really big so what about other businesses that well we have the China business we've had 10 million people in China use Airbnb and we have 200,000 homes we are probably one of the most successful American companies in China so senator Warner has talked about American companies selling their souls and China talk about the problems yeah you have a different situation not trading content you're not but information certainly in data about people well one thing we've decided to do so when we went to China we said we have to identify the bright lines that we don't want to cross and then we'll do business so long as those aren't our bright lines and there were kind of obvious stuff about protecting user data and then there was something that emerged every time you go to hotel you must give your ID to the hotel and they give the copy of that license to these public security bureaus there's local police departments and we had to make a decision we can either not do business or do business and we said we'll do what the Hilton does because that feels like within reason so we'll be transparent if they Hilton collects your passport will collect your passport will give that the Public Security Bureau and so that's the primary thing we do but otherwise it's pretty much the same thing as what you'd see here in United States is the product dramatically different there it's a little different I mean one of the things that we learned was this company after come after company had failed in China and the reason they failed and this is a story of like basically every tech company that tried like Amazon is they were so successful in Brazil and then they go to India and it works and you go to China are like well China's different but so was India and it worked in India and every single person told us just treat it like a separate universe and decentralize it don't have any reporting other than the head of China report in to San Francisco well some of the control functions so we decentralized engineering decentralized design decentralize all these groups and then I took one of my co-founders Nate and we said your focus it's just going to be the chairman of China and that basically means we're gonna get local Chinese people to run China not Americans but have the American person here that's going to be there like every two every three weeks and that model has worked really well with us the other thing I would just say is it's not rocket science we have a global travel Network when you're a global travel Network you're gonna have hundreds of millions of Millennials who want to leave China if they want to stay in a home they're gonna have to choose a global platform probably yeah so the model helped us there so go ahead it's speaking of global platforms um you know you say you have a lot of traffic you're you're hardly alone and having a lot of traffic or selling travel and it seems that seeing your success many of the global travel vendors have started to sell vacation rentals basically non Airbnb Airbnb ease I just got an email from Chase saying I can now book vacation rentals with my ultimate Rewards pointedly would chase ya booking.com is massive yeah nice ok booking is massive I'm curious besides you know you see of traffic what else what's what's the real and what are the daily air B&B like why does it matter that I would rent something from you as opposed to booking or anyone well depends on if you're asking from a customer standpoint in the business strategy I can answer both of you like please okay it's the business strategy there's I'd say four or five big differentiators the first is the first is a global network effect every company by the way this is like the most miss appropriate term in tech which is cool network effect our global network effect is quite different than say ride-sharing which is a local network effect and after three minutes you know you don't really care if there's more cards in the road with Airbnb we're in a t-1000 cities we're in all price points and we have a huge range of home so the network gets stronger as we add more inventory they don't they don't have that only you have that we have a unique people-to-people network effect so our number one source a host our prior guest and so there's a flywheel where how do you actually recruit all these different host that's a hard problem to solve except which I saw is in the mary meeker so I did quite a few quite a few well there's five million homes now yeah number two is the soup incredibly passionate community there's many a home rental website so it's not many communities and the community is important because of the five million homes three and a half million only list on Airbnb and they choose to only list on Airbnb and they don't seem interested in listing elsewhere that's pretty important like a lift in a new burger yeah the number it's not who has the most homes it's who's got the most unique inventory because we can all add boutique hotels and B&Bs like what's been doing this which we have been doing and what add will add a lot more of those so that's the second thing the third is the thing I just said unique inventory the brand is probably number four and the last one is we're trying to build an ecosystem you know so we want to build a one-stop shop for travel now a lot of other sites are trying to do that but we want to be truly integrated so you can see homes you can see experiences we're gonna kind of build it like a truly end-to-end says where are you with actual travel plane travel air BnB airlines so the idea is we want to build this we want to take what is a platform for homes and abstract it so it's just a single platform where we can create a hundred businesses or a hundred categories and that's the big technology thing we're doing we have like dozens of incubations going yeah I'm sorry name a few content you know we're a travel content is a huge one so the biggest problem would travel content for us is people open travel guidebooks TV shows and we don't exist in any of the travel media I mean it's obvious why we're not major advertisers the other thing is that we're step four in the travel booking process so you have inspiration planning flights then Airbnb so everyone comes here maybe with a destination in mind and so you're kind of really far down the funnel so contents big one we're looking at services you know there's about that mean a magazine a Travel Show whatever I would love to put content in the app so you actually come to Airbnb instead of going to some other website to figure out where to travel Conde Nast Traveler yeah like machen coming to Airbnb to figure out where to travel and the content is so much more interesting because it's not tourism it's like here our local communities here's like the little Instagram stories right which you just kind of launched that was a bit of an environment but yeah yeah that's I've also seen a slide where you're launching like grocery delivery and things like that there will be a lot of different services like meaning if you go somewhere the food we don't necessarily have to do them all like we plugged in rezzie which is a restaurant reservation app you said we don't need to get in the business of restaurant bookings people do that passionately but what we are you different differentiated about it's typically no community driven travel let's get to the hearty the problem though regulation yeah that's oh you're having some issues in every major city the last seven or eight years we've had probably starting 2010 all right where are the real vulnerabilities let's talk about San Francisco and yeah San Francisco New York are two of our four worst cities in the world worst cities I'm sorry worst our biggest two were the four most difficult cities from a regulatory talked about that what honestly talk about like what is New York has been a standstill since 2010 to 2010 I said this is gonna be a one year challenge and then in 2011 I said this was robbing to take a few years and in 2018 it's gonna take more than a few more years it doesn't seem like the end is in sight with that challenge what's the challenge the challenge is that you have what is a huge challenge but we're still there and we're still really large I'm a lot bigger than we were the last time I saw you and you right right so so the challenge is that the challenge is that you have this huge hotel industry the way well done on that one but thank you we this hugely powerful hotel industry in New York and hotel unions that have really galvanized people in created this kind of perpetual battle and so we have tried to for example hope a hotel tax which would have been hundreds of millions of dollars and we're cused of not collecting hotel tax but we haven't been allowed to we've done it in five hundred other cities around the world so this thing is just a kind of political stance Tony or San Francisco is different it was a political stand still and we had this new system last year a pass through registration where everyone that they list on Airbnb we automatically register them with the city share their information with the city this peep the hosts know this is happening they get a registration number they put the registration number on their listing and then we collect remit hotel taxes and give the hotel taxes to the city that's a pretty reasonable solution we've done this in full off yeah and Chicago and cities all over the world New York many people don't want that to get solved and leave New York I think we we've talked about we had dinner and your advice to me was to leave New York yeah so we haven't done that yet I'll tell you what I told you dinner that if it was just a business decision it probably wouldn't be worth it to stay there it but we're not there just for business there are 50,000 people that depend on it to make income and if you were to shut a market down that's fifty thousand emails fifty thousand really long stories about people who need this money to earn income and so I can't just make a decision from a purely business perspective the moment you create something and people come dependent on you you have a responsibility and that's the responsible we have is to continue to do this for them let's talk about those because that that's a great slide you know up into the right homes this thing yeah host people make money yeah but rents also go up and people have fewer places to live and you know there's some element of this is the tech responsibility part of the discussion yeah I'd love to talk about this yeah how do you balance that like what's the right it's a hard balance and listen we want to make neighborhoods better we don't want to make them more expensive by the way I love that I can stay in the Marais and an Airbnb because there's no good hotel there and it's Silver Lake and wherever else so it is a great thing for the traveler but it kind of might suck for the person living next door I don't know it does sometimes suck and so what we've done is we've partnered with cities and if as some cities really want a lot of Airbnb A's and some cities want to have more restrictions when we go city by city I mean here's the end of the day we want to be we want to be good for neighborhoods we don't want too bad for neighborhoods there's sometimes a trade-off between what a neighborhood wants and what hosts want and what business ones and you have to find that balance oftentimes we end up going on the side of the city like in the city of New York we removed all people that had multiple listings in the city of San Francisco we are you know we are smaller than we work free registration in San Francisco that was definitely a trade-off but Amsterdam wants to kick you out yeah this controversy in Amsterdam predates Airbnb people in Amsterdam feel like there's too many tourists to Amsterdam now you also have a lot of you know big bust tourists coming into Amsterdam and so I think this is a major backlash against mass tourism you know honey and Airbnb most people stay much longer you know typically around a week not a few days it's a pretty different use case so we want to be part of the solution but we are a tiny little section of a much broader tourism economy in Amsterdam 95% of people in Amsterdam are staying in hotels and the bush back isn't housing as much as just mass tourism in the city they call it museum they're focused on you they are focused on us and our competitors as well yeah this seems like such an important part of people's lives but for whatever reason and you're in many ways cut from the same cloth is uber a you know disrupter using interesting new marketplaces using technology to to build them and in many cities hate you how have you managed to avoid though the delete Airbnb type crisis where you know people hate you more than they should well I don't think we're cut from the same cloth I mean the anti Travis well we're different I mean you know like and in 2010 New York passed this law and my instinct was to fight and that was a natural instinct my own soul instinct wise when people don't like you avoid them don't talk to him and then we hired this incredible woman who's an our CFO Belinda Johnson she told me two things when people hate you talk to them and partner with them and I said that is like absurd why would I do that and she said give it a try and I meet with people who have entrenched positions that you're terrible you're ruining the city and we'd say okay well tell me like let me tell you I mean be how it works let me hear your concerns in 99 of a hundred times they would hate me less when I left the room and so I said why should just enter more rooms and I just kind of said who hates me the most let me just talk to that person it was fun by the way these conversations one time I met a politician and they said you're like ruining my city and I said can you tell me more it says let's turn on the internet and they pointed to a television so it became very clear that people had fundamentally different amounts of understanding about here maybe but I want to say this like I don't think all cities hate us I we've done 500 agreements tax agreements we've collected 500 million dollars in hotel tax we will soon be the largest collector of hotel tax of any company in the world so you read about news you don't read about the 81 thousand other cities were in so and again it comes down to partnership now we're not perfect absolutely not there are externalities to all of our businesses when I came to Silicon Valley you know we all thought we were just good in benevolent and tech was making the world a better place and I think that kind of bubble made us not ask hard questions about the ramifications of our products and I think what's happened over the last ten years and especially last few years is all of us are acknowledging that we have a greater responsibility and Airbnb has a greater responsibility than I thought probably even when I was back here in 2015 we do have a responsibility neighborhoods we do have to improve things what about in some of the things that you got in trouble in the early doesn't remember you and I had a I'm gonna repeat this but you you you and I had a it was a weird place we had a we had a an event where we talked and there were hotel people there or something like that and they were challenging you on that at the time when they had that that problem with the woman that you guys were so the woman's the woman that was and I can't believe you said this but you I was there there's crime in other places and you said oh I'll never forget this you know hotels have been having orgies for decades now which I thought was the best answer I've ever gotten but they are great for them yeah they are I don't not from personal experience okay me neither yeah yeah well we've read about didn't see you there yeah no so so one of the things we took this that you had an issue like that issue you responded kind of closely to the original one it was it was screwed up yeah you know why because I was listening to what I thought were experts and experts they don't accept responsibility if you do you'll be liable and I didn't and then it got worse and worse and worse and one day it got so bad I said if it all went to hell how would I wanted to act and Ben remember and I said for now and I'll just do things like that and so we just said we're sorry we're gonna do a hosts guarantee and I call that being a principle decision as compared to a business decision and a business session is trying to forecast how it's gonna you know what's the right move based on how it's going to end but these business decisions often end up you end up in the wrong side of them because you can't actually predict how they know we just recently had an experience with some african-american women is that correct yeah explain what happened there for people um there were some women that were checking out of an Airbnb and the neighbor said those people don't live here and they call the police and it was incredibly discouraging situation and you know it wasn't it wasn't directly there wasn't too much we could do in that circumstance because it wasn't a direct community member but we did reach out to the guests but we have had a history of in 2015 it was pretty well reported 16 discrimination on a platform right and so from there we decided we're gonna have a zero tolerance discrimination we made every single person click a box that said I will not discriminate based on age sex release religion the tens of thousands of hate mail we got from community members was was vast last year in Charlottesville people were trying to stage after parties for the rally and Airbnb that was actually happening and so we actually had a team it was actually elevated by our community we canceled these reservations we tried to snap out as much as we could and that you know we got on the wrong you know we got we became a pretty big target of people you know so what we decided was we can't intervene in every social issue but when it's related to our mission you should lean out in likely glean into that line and that's what we'd say what do you make of what has happened with uber and Facebook where things haven't been done correctly I think that I think that tech has maybe been trying to stay out of trouble rather than the leadership place that the world wants him to be in and I don't think that's specific to any company I think that's the culture we thought we were good well for good why do we need to do more and suddenly we're so big that we have a huge impact on society and so if you go to a you go you walk into a company's board meeting for example every chart is going to be typically something oriented around of financials and the customer of that that information is an investor well actually turns out companies have more stakeholders like we have employees we have guests we have hosts and we have communities we live in imagine at a board meeting you would report on the results not just for investors but all these stakeholders I think these are the kind of things that we haven't we haven't done yet but us and other companies are gonna need to do we're going to need to consider our impact on society and what I what I basically been saying is most companies are oriented around a 20th century model it's a little bit more short-term you serve your shareholders and I think society expects more of us I know I think society expects us to have a much longer horizon but more importantly balance it needs a society with the needs of the business and actually measure your impact with these different stakeholders they make commitments this is day one for us and I hope more and more companies follow the lead rather than just cherry-picking certain issues just think very broadly about the impact you have on the world okay we're gonna get some questions are you gonna I P o next year we'll be ready to IPO next year but I don't know if we will why well you know we're very very we have investors who are really patient and I want to make sure that it's a major benefit to the company when we do it what do you want to watching Evan and others oh you know I just you know Katrina backstage and she's you know we were talking about it and she was very clear like for her some have been a great experience and most people I talked to have said it's been a good experience for them mark is a big proponent of it so I've know yes I have no issues with it at all whatsoever so could it could happen could happen all right questions from the audience hi hi Rosen here um it's interesting to hear you talk about the initiatives that you're embarking on in major cities like New York and things like that but there are also a tremendous number of small cities and I own a couple rental properties in small cities that are that are adamantly against having Airbnb and I've noticed that the residents of those cities are better organized than the people who own properties who don't live there are you almost on Airbnb I am not because I don't have the rental permits because the city's in charge of that are not allowing us to get the rental permits and I'm literally selling one of the properties because if I can't rent it I don't want to own it and what I've noticed is that I actually reached out to Airbnb and I said do you guys have any data or assistance or things that you can do to help organize the people in the community who own these properties with data for example about the home values going up or other things we can use to be helpful but there wasn't any such organizing function I'm wondering if you've ever thought of organizing the owners or the prospective Airbnb renters hosts with empowerment of data and some support because the smaller cities I know they're not as as powerful in the short run but if you lose those battles at the at the level with the local governments its kind of over for a lot of those places no you're right and most of our business is not in big cities two-thirds of our business is in small cities what you would call the longtail what you're describing is what we're doing in hundreds of cities we just haven't figured out how to do it in tens of thousand cities the two most effective things that we've done in cities is organize our host and I think we have a few hundred host clubs we want to have a thousand I'm not sure if your city would be one of the thousand and we do give data into cities I think what you're describing is a little more of a kind of platform technology approach where the information can be a little more self-serve people can become ambassadors for a city and get a bunch information get a playbook so we haven't systematized it but I do agree we kind of started with the big cities so we're probably not there yet but I think that's probably in our future thank you though Bert black rocks Armani music publishing hello I'm actually an experienced host so I can attest to a lot of things that you've said when you're absolutely on point so I took some notes I got two quick questions and I wanted to say something what's your experience I started out with be a DJ for a day and because I got to work out the kinks through there it's directly the reason why I have my intensive here at code through your experience do you consider Airbnb an SBA it seems to be like the biggest thing in the world for as far as an SBA was that the initial idea I guess small business yeah because I mean you're giving all these hosts and ability without alone without any startup cost you're absorbing all of that you're exposing it to the world and then you're just taking a small piece on the back end and was that was that the initial idea we do I'd never use those words actually like that description we basically say were a community of entrepreneurs or like micro entrepreneurs because most people don't think of our hosts as entrepreneurs and again that goes back to the thing I think people misunderstand they just see real estate and I think what I like about experiences people will see what our community is its people and so I do see us as a way you know listen Airbnb is not gonna solve the economy's problems today but it's pretty clear hundred million jobs will be automated and so a lot of comes gonna be thinking about creating new economic opportunities and I think we can probably create you know tens of millions of entrepreneurs I'd like before I die for a hundred million people to be able to say I earned income on Airbnb that would be what I'd love to be able say I mean I've done I've done mid five figures through your program it's it's absolutely a real thing I've been up to the headquarters and spoken to awesome and anybody who's been and see me speak sees how passionate and I've had people tear up coming to me oh wow thank Farzad brett-brett Joe by robots been wonderful Lamarr John Wayne they go up and really supportive and I think it was important to share that thank you I'm terrible experience doing my trash yelling thing I want to thank nobody hi Brian Julie how are you as someone who has been a fan of yours for a while I'm curious where you're getting our inspiration these days and I'm and this is loaded because I remember years ago you were Ebers number one user and I look at the parallels between the growth at uber and that you've had for the last decade and I'm just curious where a sweet guy from Niskayuna New York is looking for inspiration these days yeah I was the number one all-time writer at one point um so I've been pretty shameless about seeking mentors people that I could get time with Cheryl was here I think last night she was been a very important mentor of mine as has we don't Warren Buffett and other members so I've been pretty I've been pretty shameless about reaching out to people somebody once said I remember meeting somebody who's like pretty well-known and I said like well how many people do you mentor and they say hardly any and I say why not it's because no one asked me and I thought wow well that's a good sign I should be pretty shameless and asking and every step along the way I've been shameless and I say shameless because I think people are really proud to ask for help and I think like my point of view is I don't want thousands of people paying for my learning curve that's like ridiculous so I should fast track that good to see you thank you Jana rich from rich talent good to see you good to see you as well also like Jolie a big fan of yours you you were here on stage three years ago and made a pretty public commitment to adding a woman to your board I was just curious if there's any update on that yes so I need to find that out by the way and they're very Loctite it's unusual I usually can find things out pretty quickly yeah you're very good that's either there's no you haven't hired them or we haven't we haven't brought them on yet literally yesterday I was meeting with one of the candidates one of the people I'm very excited about we will hire we will actually hire we will appoint one person at least one woman this year I'd like to add to this year and we're probably going to add somebody who's got an audit profile and somebody with a broader business general management profile and what about more what is your board now it's six people so three founders guys yeah six guys Ken Chenault is our only independent director and he was CEO of American Express it was past February so he's the only independent director so we have a situation where we need to add at least two or three independent directors at this and how are you looking for those how what is your criteria you know it's an interesting thing because there's plenty of people to look at there are plenty of people it takes so long to do that well if you want to add if you want to two things number one you know we are focusing our pool on people back in add diversity to the board that's number one really important and number two we really want to add people that have a really long horizon understand the nature of our community and you know I want to have really long relationships of these people so you know it's been really this kind of experience where you spend a lot of time with people so but I think we could point a few people you know pretty quickly all right on that thank you can thank you so much thank you thanks so much thank you so much

Channel: Recode

Views: 95,348

Rating: 4.8669066 out of 5

Keywords: Airbnb, Brian Chesky, travel, Recode, Kara Swisher, Code, Code Conference, Code Conference 2018, hotel, San Francisco, New York City

Id: nc90n-6dQRo

Length: 34min 24sec (2064 seconds)

Published: Wed May 30 2018