1. What is pega and its scope?

[Music] hello everyone this is prem kumar welcome to this video on what is pega and what is the scope of pega if you are entering into the pega world for the very first time this will be the bussing question in your mind what is the scope of pega or what is pega first you can search in google and you will find lot of interesting definitions for it i just did search in google and whatever you see in the screen those are all from the google search results many have different definitions of pega some say pega is a bpm tool that uses java concepts some say it helps to build the enterprise application i have my own definition i would say pega is a software that helps with the business process there are two terms here one is a software and the other is a business process first let's look into the software terminology i think you all are aware of what is software is let's look into few of these softwares first i'm going to talk about the photoshop to get a photoshop software in your machine you need to get license from adobe what photoshop does is it helps to beautify the pictures you can edit crop whatever actions you want you can do using photosoft software so that is the main purpose of the software let's look into the next software next is postgres postgres helps to save the data into the database it helps to purchase the data into the permanent storage again to use an enterprise postgres you need to have a right license for it the third is pega what pega does is it helps to design the business process to acquire pega software you need to get license from the pega systems now we know that pega is a software and it helps with the business process so what is the term exactly meant business process you can find business process in almost any organization in the world be it a banking organization insurance organization or a health care organization every organization they revolve around lot of business processes for simplicity i will take an example of a banking organization whatever you see in the screen this can be the three main business process that are involved in a banking organization first is savings account the savings account helps to onboard the customer with the bank they can perform kyc on the customer and then help with onboarding or creating a new account for the customer next is loan processing with loan processing we can provision loan to the customers the third is collection process let's say the customer fails to pay the area amount for the loan then they may end up with the customer service department of the banking organization they will treat the customer try to find what is the problem with them and then they can try to find a solution for it to collect the loan amount back this can be the three main business processes in a banking organization now let's say when a customer enters into a banking organization how do we store the data we need to store the customer details we need to store the loan details right we cannot use an excel to store the data we need to purchase the data into some software maybe it can be a postgres database to purchase the data you need some entry things right so definitely we need some kind of applications that the end users of the bank can use to capture the details and store it into the database so how do they build the applications in the current market there are different technologies and different languages that helps to build with the applications if you look at this picture it describes about different languages or different softwares which you can use you can use java you can use javascript application it can be a python application and it can also be pega application that helps with onboarding customer or that can help with the loan processing and it can also help with the collections process so how pega helps with these processes is every business process you can take a white paper and draw it into a flow diagram right everything will have a case life cycle if you think about a loan processing it starts with customer sending a loan request then the loan records can be routed to the right department that they can do all this kyc onboarding stuff and do some verification of the documents finally it can go to the approver who can approve the loan or reject the loan if you see it starts with the application and finally it ends with approval flow so all these business processes can be mapped to a case journey pega has his case management power to solve all these business processes so inside a pega application you can define a case lifecycle for loan processing and then you can define stages and steps across which the loan processing can go through and finally you can also save all those data into the database and then you can report on the database and there are lot more stuff which you can do it in pega so this is what pega is going to offer pega can be fit in almost any of the organization that involves business process it helps with the end users performing certain operation using the application and then it can also store some data okay now let's look into some brief history about pega pega was founded in 1983 by alan truffler from alan tuffler's voice the main motive of pega software is software for the business people it means business people can actively involve in the decision making of building and pega application you also might have heard about the low code platform from pega infinity pega is focusing more on making the pega application development as a low code platform you might have heard about the app studio which helps with the low code platform which engages the business people to start their development or to design a case lifecycle inside an app studio the next biggest advantage of pega over any other language is there is no building from scratch once you get license from pega they provide you with the software that holds lot of source code already packaged once you install pega software then you get lot of features out of the box that comes with the installation for example if you want to send out an email you don't have to start building everything from scratch all you have to do is configure some email configurations into a pagar rule form that will help with sending out the email lot of frameworks are getting built for use so how does this concept framework comes into the picture as i told before pega is getting used by lot of organizations banking insurance health care many more all these organization they have certain standard business processes that they want to include it into the pega application pega started reading what are the common business process that is applicable throughout the industry let's take an example of insurance client processing if you look at insurance client processing the outer skeleton is going to be same kind of thing customer may send out a client request the team can process the client records and it can be sent out for approval so what pega did here is they build out a framework let's call it as clients framework and then they sell those frameworks as well so if an organization they want to build a client's application all they can do is get the framework from pega and then they can use it as a base layer and build applications over the base layer and one thing to notice pega is not an open source you have to spend a lot of money to get this software so what you see here it is a low code platform there is no building from scratch lot of frameworks are getting used though pega software is built using the java engine code the developers they don't have to be that proficient in java i would say i'm not that very good in java but i can do anything in pega at the end it's going to be happy developers because there is nothing you have to build it from the scratch all you have to do is configure some rule form and pegas engine code will take care of the rule execution okay now we have seen what is pega the next big question is what is the scope of pega if you want to define scope of any software you have to look into two things one how the software is currently performing in the market second to look out for their competitors currently pega is performing very good in the market because pega has landed its foot on different swim lanes if you see here they have their foot on crm that is for customer relationship management bpm that we know it's a business process management and they also have their foot on rpa rpa stands for robotic process automation from google i just picked a few of the competitors in pega this is just my observation in the crm side salesforce is a tough competitor in bpm we have appian or comunta and in rpa we have ui path as a tough competitor now let's look into the crm side salesforce so how does pega and salesforce compete i remember one thing salesforce they introduced one framework they call it as lightning framework that is for some advanced ui features and you know pekka also introduced one ui framework we call it as cosmos cy so what i meant here is there will be always competition and both of them are evolving there is always competition and there is always innovation happening across the competitors similarly if you look into the rpa pekka also occurred the open span and they are doing very good in the robotic side as well so what i am saying here is scope of pega it's really good but we cannot predict what is going to happen in the future but i can say that in the next five years pega is going to stay high if you still think that what will happen if pega comes down after five years what i would say is you will be technically strong enough to learn any other tool or any other software by that time so do not think much or do not worry much about what is the scope of pega currently it's going to stay good and we hope it will stay that forever if you have any other questions or some comments about what is pega and what is the scope of pega you can leave a comment under this video and i'll be there to reply for that now that we got some enough introduction about pega let's start with the tutorial course see you in the next video you

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Length: 10min 34sec (634 seconds)

Published: Fri May 13 2022