What did you do with my Tesla Elon!

this is a used Mercedes e-class if you wanted to buy this Mercedes you would walk into this dealership fill out paperwork for a loan application get approved for the loan within minutes and you'll be in and out of the dealership within a few hours and you'd pick up the car within 24 to 48 hours a friend of mine did just that he found the same restate easy class online looked at about 30 photos of the car before buying it called to see if the car is available and walked him to the dealer and bought the car he was able to test-drive it the same day and leave with the car the following day now I give Tesla lots of crap they're a brand-new company with lots to learn and quite frankly people think I've been too hard on them I bought a few salvage cars at auction and then complained about Tesla not willing to sell me parts for them fair enough everyone has their own opinions as to whether or not Tesla sell parts or a lot of people to fix their own cars but that's not what today's discussion is about I decided I'm gonna make things right I'm gonna buy a car directly from Tesla and support the manufacturer that's destined to change the world and has helped make this channel what it is today Tesla saw the issue at most dealerships where you walk in haggle prices and end up getting frustrated threatened to walk away and generally have a pretty poor buyer experience so they designed a program cutting up the middleman no haggling direct buy online saving time money and hassle today I'm gonna tell you about my Tesla buying experience now at the end of October of 2018 I decided that I wanted to purchase a used model X I was dying to see what all the hype was all about I figured I would try the Model X experience out for a little while before going through all the trouble of building a salvage one I also want to start making custom parts for the Model X and I needed one to test things on a salvage one wouldn't do because I needed one with the clean bin so that we can purchase parts directly from Tesla and do things right I know you're thinking to yourself but wait doesn't tusla sell parts for salvage cars now well sort of but it's still at their discretion now before I buy something I always do research I wanted to see what others were experiencing when buying a used Tesla and I stumbled upon this post on Tesla Motors Club about a man sharing his experiences buying a certified pre-owned Tesla he said from start to finish from him seeing the car online to him getting it was 30 days thirty days I thought this is supposed to be easy if it took more than three days I start getting mad I want my car so I did what most Tesla owners do when I hear something negative about the company I assume they stupidly work for a big oil company and I ignore them so I want the Tesla Cpl website myself went to the Model X section and sorted by price because I'm cheap I found that cheapest Model X for sale right from Tesla I'm not gonna buy it now how can I see what this looks like before spending this money okay first problem there's no actual photos of the car on the website so Tesla gives you our cartoon drawing of what the car should look like they assume you already know what a test it looks like so you have to request the privilege the privilege of being allowed to see photos of this car that you're interested in buying see you want to buy this car show us you're worthy fine I'll pay the game request photos one week Nadel okay no photos I take it they don't want to sell me the car so I'm gonna trust Tesla I potentially make a huge financial error I'm gonna buy it sight unseen the car is located in New York and I'm gonna buy it worst case I'll refuse delivery and I'll get my money back however Tesla makes it very clear that they want $2,500 non-refundable on a credit card Tulsa makes it very clear that you're not getting your money back multiple times non-refundable fair enough on November third of 2018 I put down the $2,500 for a deposit on a car I have never seen before let that sink in I got some communication from Tesla they sent me an email saying thanks for buying the car but you still have more work to do you have to apply for financing provide trade information provide your drivers life information along with photos provide your insurance info vehicle registration and your pickup preferences the car will not be delivered until you fill out all of these things after that email I got a phone call and here's what got interesting hi this is Aiden from Tesla we wanted to congratulate you on your purchase I don't know who that was and I never heard from them ever again on November 4th I apply for a financing for a vehicle I have never seen before let that sink in well I tried to a pipe refine answer a few of the boxes were grayed out I sent an email to customer service acting while the boxes were grayed out they said try using Firefox Firefox who uses Firefox anyways I use Firefox and I got the application submitted the very next day I got an email saying you're approved if you agree to be approved just respond back to this email saying that you agree to be approved okay noting what the emails seem concerning except for this part that says applications are valid for 30 days but I didn't care because judging by the way things are going it doesn't matter things are going by superfast and I'll probably have the car within two weeks they said thanks for agreeing this is how much money you'll have to pay your delivery advisor will reach out to you I responded with thanks a bunch who is my delivery advisor and how do I actually get photos of this mystery vehicle they responded with your adviser hasn't been assigned yet here are the photos of your car let's chat tonight that night I had an awesome discussion about the car with Evan not his real name great guy I told her and thank you for the pictures of the Model X express to him if there were some curb rash on literally every single wheel on the SUV and he apologized and said Tesla wasn't gonna do a damn thing about it because Tesla no longer refurbish is used constantly used to so I ate my humble pie and said okay fair enough you buy the cheapest Tesla from Tesla this is what you get he also said the car could take a few weeks longer I told my was a patient man as long as I get the car before Christmas he said Christmas is a long time away and it's not gonna take that long this conversation was on November 5th of 2018 I apply for insurance for the model AXA my insurance company I want my agent saw how much money a Model X cost to insure he spit coffee out of his nose it's expensive like really expensive and I have a clean record no speeding tickets in the last five years no duis no accidents ever nothing but that's for a different day two days later I get a nice email from someone on Tesla side hi my name is Katie from Tesla's delivery team I'll be a point of contact confirming your account details and scheduling pick up I wanted to finalize a few last-minute details you will have a Tesla lending you have no trade-in and you will pick up the car Chester New York why I responded with oh is delivery no longer an option the response was correct unfortunately delivery is not an option anymore thank you remember 15th my friend that bought that Mercedes crashed it only a few weeks after he bought it on November 18th my other friend bought a Tesla Model 3 on November 27th 22 days after my last car response with Tesla I get an email saying sorry Richard but unfortunately you will not be able to pick up your vehicle tomorrow due to your title not being available we are currently still waiting on the title from the previous owner and will schedule once you receive it sorry for the delay I will keep you updated once you receive it I responded with hi lol I had no idea the potential pickup date was tomorrow once the title arrives is there any way I could have some extra time to pick the car up the car is located several hours away from me their response hi Richard I'm so sorry not sure how you were scheduled for tomorrow but yes how many days will you need so I write back hi I had a question about fees etc the car will be registered in a different state do I have to pay sales tax in two states also Massachusetts doesn't have temporary tags what will I be paying when I pick up the car in New York and why I register it mass do I have to pay again I will need about five days notice to pick it up in New York just looking for clarification Thanks I never actually got to respond to this email on November 30th I expressed my concerns I applied for this loan about 30 days ago and you said it was only good for 30 days will I have to reapply also deliveries another an option if I have to pick up in New York paying sales tax twice would make me cry a river of tears thanks for the help never God responds to that email either it was sent to two people a week later on December 4th I made my first insurance payment for a car that I do not own or drive let that sink in on December 6th my friend that bought a model three long line last month actually got his model three on December 8th my friend with the Mercedes e-class was repaired and he is now driving it again I get a text message on my phone saying your car is ready to be picked up in Dedham Massachusetts in two days but wait you said it was in New York how is the car in Dedham all of a sudden so I email my friend at Tesla howdy I just got a text up the car was ready for delivery tomorrow in Dedham Massachusetts can you confirm this is accurate I would be really really sad if I went there and it wasn't ready Thanks this is their response hi Richard sorry about this please disregard the text message that your car is ready for pickup I still need to check on the status on the title with our DMV team I will unschedule you on the calendar think later bad night I get this phone call if you're a truck driver delivering our Model X I'm still stuck in New York so the car won't be ready for pickup I'm sorry about that there yeah I have no idea who that guy is how he got my number but it's been made very clear that the truck is not ready on December 17 Tesla was hard at work looking the fart app for your Tesla so you could have your test to make fart noises and you press the whoopee cushion depending on what seat you press during this time dirty Mike and the boys were likely having a crazy sex orgy in my Model X which I still don't have own but I am paying insurance for on December 21st I sent this email hey guys we're nearing the two-month mark never mind Christmas at this point because I'm certain I won't have it by then but any chance of getting it q1 of 2019 could someone throw me a bone here extended service plan fixing the scratch in the body anything I almost feel like buying new it would have been here by now Thanks the very next day hi rich I received a note last night that the title has arrived to Dedham can you confirm and schedule delivery yes baby yes I even got a text message my delivery specialist saying you will get that X it's in denim right now they have the title this X is yours so I didn't want to harass her over the weekend via text because I'm not that dude so on December 24th after not hearing anything for the last few days I sent this email maybe I'll get it today maybe on December 25th Christmas Day I saw a tweet from Tesla showing off all the happy people and their holiday deliveries actually getting brand-new cars before I could get my used one well dirty Mike and the boys enjoy themselves in my Model X and that's the last correspondence I've had with Tesla no email no update no tax christmas came and went and I just got an email for my insurance company stating the second payment was due for a car I do not own thanks for listening everyone this is apparently what I deserve I could have probably bought a salvage one and fixed it by now either way I still have my ex this story does not have a happy ending I'm not blaming any of the people that I spoke with a Tesla they have all been very friendly and helpful it's just that this system is fundamentally broken let me know what you guys take in the comments is it okay to wait two months for a used car and what would you do if you were in my shoes would you cancel what would you ask Tesla for to make things right should I take my money elsewhere and buy a Jaguar i pace instead make sure you subscribe for updates on this issue this problem isn't over yet I have a feeling this story's gonna get even more interesting check me out on instagram at ricci be kid and I will see you guys soon

Channel: Rich Rebuilds

Views: 1,395,907

Rating: 4.6998539 out of 5

Keywords: tesla, cars, teardown, mechanical, my car, car, where is, what did, you do, lost

Id: H8ro6kpKlw0

Length: 12min 16sec (736 seconds)

Published: Tue Jan 01 2019

Reddit Comments

[u/sziehr]

Mad props to rich for giving it this long before going public about the disaster.

[u/sixkorn]

It is broke, they need to get this delivery communications figured out and streamlined.

[u/IrvineCrips]

The Tesla CPO buying process is sloppy. I hope they work on fixing it. Extremely happy with my used Tesla, but the whole process was a little more painful than it could have been.

[u/croninsiglos]

Two important takeaways...

Do not apply for financing before you have a delivery date (assuming you're in a state where you don't have to prepay the entire thing before you get a date)

Second, do not get insurance on a car you don't have. Submit your current insurance info. Tesla will accept that just fine.

They should really have real pictures, that's kind of ridiculous.

[u/GruffHacker]

I love Rich’s humor.

He’s also correct about Tesla the organization - it’s as fucked up as a soup sandwich. The vehicles are awesome and I love my car but they deserve mocking for treating people like this.

[u/UnclesBadTouch]

Just saw the video and immediately came here to post it, glad someone already did this is just ridiculous.

[u/theairiselectric]

WARM REGARDS!!!!!!

the voice acting in this video is hilarious and accurately exhibits the weirdness in Tesla's communication.

[u/CreeperIan02]

Why is this post so downvoted, it seems like there still is blatant fanboying here. "Oh, I don't like this counterpoint, I'll downvote it!"

[u/thisthingsucksballs]

This process is broken clearly.