United Airlines under fire after woman’s search for lost luggage goes viral l GMA

United Airlines Under Fire after one woman's viral search for her lost luggage saying she found it herself but not wear her Airline said it was Trevor alt is at Newark Airport with more about how all this unfolded good morning Trevor good morning Robin so last week this woman flew home to Washington DC but her bag didn't make the trip until the next day and with a GPS tracker she says she watched her own luggage going on trips to a shopping mall even to McDonald's but for several days it wasn't going to her this morning United Airlines Under Fire after the viral tweet threat of a woman tracking down her own missing luggage United said they'd have it delivered and I trusted them and that was a mistake Valerie sabala says she waited days for her bag and with an Apple Air tag she tracked it to an apartment complex where she doesn't live I could see my bag this whole time taking shopping trips and then returning back so this isn't normal delivery Behavior so she went to the apartment building herself and says she found empty United Airlines bags near the dumpsters outside when she pressed United customer service for answers she says they claimed her bag was at the delivery Center even telling her to calm down she says it was only after her tweets gained national attention that a courier contacted her and returned her bag I really hope that United and the DC police department both investigate thoroughly because I got lucky not everyone's gonna go viral on Twitter in California Jen Brooks says she had a similar experience her loss bag was also found at a residence days after United said they would ship it to her the communication up until I tweeted about the situation was like non-existent I didn't you know if I didn't have an air tag in there I would have no idea where my bag was in a statement United tells us it's investigating and that they quote apologized directly to these customers and they have received their bags like many airlines we used third parties to deliver mishandled luggage and in this case it's clear our vendors did not come close to meeting our standards it is very common for Airlines to Outsource the baggage delivery component if a passenger in a bag are separated and often that is to a third party company and we of course all remember the travel Nest Left Behind from Southwest thousands of cancellations that left heaps of abandoned bags well Southwest says buying now nearly all of that missing luggage should be either delivered or shipped to its rightful owners Robin all right let me ask you a question here Trevor is it a good idea to have a GPS tracker in your checked bag I mean with all the chaos that we're seeing it's certainly a smart idea that we do want people to know Robin that because of these outside contractors they do often take a lot of bags back to an office or even to their home to get it then sorted and deliver it more efficiently so if you track your bag to what appears to be a random house it doesn't necessarily mean it's been stolen of course it's a good idea to keep an eye on it oh yeah as always Trevor thank you well hey there GMA fans Robin Roberts here thanks for checking out our YouTube channel lots of great stuff here so go on click the Subscribe button right over right over here to get more of Awesome videos and content from GMA every day anytime we thank you for watching and we'll see you in the morning on GMA

Channel: Good Morning America

Views: 1,401,212

Keywords: abc, airlines, airtag, app, apple, gma, luggage, news, p_cmsid=2494279, p_vid=news-96228854, tracker, united, Valerie Szybala, lost luggage, united airlines lost luggage, baggage claim, airtag luggage, airtag united airlines, united airlines luggage tags, travel news, travel horror stories, good morning america, abc news

Id: QFoCCszDyAk

Length: 3min 27sec (207 seconds)

Published: Thu Jan 05 2023