The Pro's Guide to Property Management: LESS Stress, MORE Rent!

Henry when you first became a self-managing landlord would you say that you knew what you were doing uh yes Dave I absolutely did not know what I was doing I was terrible okay cuz I was about to call BS here if you said you did I was terrible I was just so excited that somebody actually wanted to pay me rent uh that I would take their money however they would give it to me no matter what that meant for me down the road all right well I'm glad I'm not alone and we're going to dig into this topic a lot on the show today we're going to cover everything that you need to know as a self-managing landlord hey investors and welcome to the Bigger Pockets podcast I'm your host Dave Meyer and with me today is Henry Washington today we're going to be talking to Amelia McGee and Grace ginku they are two young investors who both scale to 20 units a piece with no systems or processes in their real estate business and today we're going to learn from their mistakes and give all of our investors a toolkit to become excellent self-managers I think this is going to be a really cool episode because Grace and Amelia make a compelling case and I personally agree with this that you should start your real estate investing Journey for most people not for everyone but most people should consider being a self-managing landlord because you learn so much that you can apply over the rest of your investing career and today Amelia and grace are going to share with us how they did everything themselves in the beginning parts of their careers and were able because of that were able to scale their portfolios to the point where they are hiring in-house property managers and are on this incredible trajectory and one of the cool things about these two guests is they've actually written an entire book on the topic of being a self-managing landlord it is called the self-managing landlord it's published by Bigger Pockets and if you want to get it you should check it out at biggerpockets.com managing book that's where you can get the book itself plus all the bonuses that they'll be giving away with that let's get into it and invite Amelia and Grace onto the show Amelia and Grace welcome to the Bigger Pockets podcast thanks for joining us thank you so much for having us we're super excited to be here yeah thank you Amelia let's start with you you believe that starting off as a self-managing landlords makes you a better investor over for the lifetime of your investing career why do you recommend this approach over hiring a property manager yeah so we're both of the maybe controversial opinion that when you buy probably one of the biggest assets of your life you shouldn't look to immediately hire out something that could absolutely make or break your business so when you're a self-managing landlord you have way more control over who you place in your property which is huge you save money so that you can in turn scale we also think that it's a really marketable skill that you can use in future Partnerships and we think that if you eventually hire out a property manager you're still going to have to train the property manager or know what goes on behind the scenes so it's really good to have that boots on the ground experience right when you get started and Grace do you share the same opinion or do you come at this question the same way absolutely especially if you're somebody who wants to reach Financial Freedom quickly or scale quickly you really need to work every dollar in your business and when you're hiring out immediately at 10% of your rent that could be a third a quarter half of your actual cash flow at the end of the day after reserves and your pity and all of that so when I know I can do it better and put in systems and processes I don't know why I would ever look to hire it out and I think that that works for a lot of people yeah I mean I think there's definitely something to be said for needing to understand how to manage a property before you hire someone to manage a property because how do you know what you're looking for right and I think when you're first starting out you're right the margins are slim sometimes in rental properties in general but when you go ahead and you hire someone to take on 10% and you don't quite know what it is they're supposed to be doing then it can be it can you can really paint yourself into a corner pretty early so I think that that's definitely a good idea so that people understand what they're doing but you mentioned uh Grace that you once you figured out you need to have the systems in place right so paint a picture for us what moment did you realize oh no I don't have the systems in place to scale as a self-managing landlord yeah I think a lot of landlords are like if you're paying me I'll chase you down for it as long as I get it and that's not a good systemized way to handle your rental properties for me I scaled to 15 to 20 units in about 2 years and IIA as well so I just ran around doing everything like a chicken with my head cut off and there was one particular instance where I realized oh my gosh I'm relying on emotional decisions not actual procedures or systems and it was February in the middle of Iowa I had a turnover if you know anything about Iowa you know nobody wants to move in February and I let myself forego all of my tenant screening just to get somebody in because I was emotional about it right I wasn't looking at my workflow or these are the exact requirements I have I was making it up as I went along and I got burned very quickly she stopped paying about 3 to four months that's the only tenant I ever had to evict and you know right then and there I wrote out my requirements and they are on one piece of paper and they're the same for every rental moving forward and I don't ever make an emotional decision anymore what about you Amilia do you have a similar moment when you realized oh crap I need to do this in a more systematized way absolutely I would say pay paying rent any which way is a trap that most investors fall into I was accepting rent via venmo the property management software I was using checks people depositing at the bank and it was so hard to actually keep track and when I eventually hired it out to a bookkeeper they also hated me for it and then when I hand also hired a property manager they were like what the heck is going on here I can't tell you if someone is late I can't tell you this that or the other because you're accepting rent in too many ways so that was a huge turning point for me just to make it easier for others in my business as well I am so embarrassed to admit how many times I just like lost checks when I first started being a landlord and had to like go back to my tenants with my tail between my legs and be like can you pay me again because I'm a super disorganized person and can't keep my together yeah and that's a great way to present it to the tenant too is as a benefit for them so you can say I need to accept rent in this property management software because then I can provide a receipt then I'm not chasing you down even though you've already paid so always present something like this as a benefit to the tenant so you've you've made clear and I think we all agree that having a system for rent collection is obviously important but Grace what are some of the other processes or tasks that a property manager needs to do regularly that necessitate a system absolutely we're huge proponents of having a property management software even if you have one rental and there's a few key reasons why uh as Amelia talked about you want to collect rent the same place the same time every month to keep it easy you also want the same with maintenance requests if you don't have your tenants trained to put everything in the system that you use for example they call they text they email then you can't keep track of everything you can't serve your tenants quickly and you can't make sure that you're getting things done in time and being able to reference those requests moving forward for example if something keeps breaking you know you need to replace it not fix it for the 10th time and I had a instance once where ail and I both have now internal property managers so not a company somebody who's on R payroll and a great example of why you need to have a property management system is I had a maintenance request come in outside of the system tenant cloud is what I use well my property manager went out of town and I had to St and handle it but they were texting I can't see those texts I have no idea what's been said it ended up being an emergency HVAC repair the day after Christmas that's very very expensive so I've got emergency repair guys knocking at her door 8: a.m. on a Saturday in the middle of a blizzard she's at work she's going to be at work for the next eight hours but I didn't know that cuz she her phone number was outdated in tenant Cloud because she wasn't trained to use that system so how the heck is somebody else supposed to step in and make sure that that gets done and then the last thing is late fees we always say make the management software the bad guy make the management software issue the late fee so it's like hey sorry it comes out automatically I'm not texting you saying hey by the way you actually need to pay me another $30 nice that seems like a a good system and yeah I do like having sort of the Automation and it just sort of Smooths the whole process I'm curious though because you've both mentioned uh these new systems and sort of being burned before adopting a new system and it seems to me that every investor sort of Falls this pattern where you're like I'm going to do the cheap thing or I'm going to do the lazy thing and then it just it always happens you get burned you get what you pay for and you learn your lesson and then you start to adopt the systems but Amelia are there ways that people can be a little bit more proactive about it and not wait until something bad happens and just start picking up best practices maybe a little bit earlier in their vesting career than probably the four of us did Yeah we actually think our biggest Lessons Learned and our best systems and processes come right after we've gotten burned but if there's one thing that we're big proponents of it's to start your systems and processes with your very first property and this can be as simple as writing down what you're doing so when you're onboarding a tenant walk through the steps of how you're doing that where are you listing it what is the listing description this is important because you don't want to have to rewrite that listing description every time the unit comes up for rent which is a mistake I've definitely made and this has started to save me so much time write down your requirements for rent how are they applying what is the walkthrough process look like every little step of the way it can be as simple as just a Google doc but start writing down what you're doing even if it seems like I'm going to remember this I think we're all guilty of that I have a lot of things in my head that I know that I can remember but once you've scaled to even five different properties it becomes a lot harder to remember what you need to get done for every property if you have a checklist it's so much simpler yeah it almost sounds like you are from day one creating like a standard operating procedure and I think that a that's a wonderful idea I wish I had done it uh but B I think one of the things I want to clarify for people too is I don't I don't think I hear you saying on day one go out and buy the most expensive sophisticated piece of property management software there is out there because it's going to make your life easier you're just simply saying document a process and then follow it repeatedly and then as you grow in scale maybe you can bring in a more sophisticated piece of software but a process doesn't always mean an expensive tool to track it it can literally mean a a spreadsheet or a word dock but something that you reference repeat and keep updated because I promise you you're still going to make mistakes right I I still make mistakes today so that document needs to live and breathe is that is that what I'm hearing absolutely your sop should be living breathing documents that are always updated I tell my team within real estate and our team in wire all the time hey it might say to do it this way right now but in 4 days it might change and I'll update the document because I'm all about learning quickly and changing and adapting but is you have to have that one source of Truth and that's where a lot of investors get tripped up they have a source of Truth in their text in their emails written down on paper whatever they've said verbally to their tenant a standard operating procedure is a way to have one answer this is how we do it this is the answer and like you said it doesn't have to be complicated it could be some bullet points in a Google sheet I really like that because it at least in my experience managing people at Bigger Pockets not in my real estate business I think it's very difficult to try and standardize how people are organized like some people want to use Trello like really complicated software some people just write it down in a book I personally use Evernote for everything in my life you know and it's difficult to say like there's just this one play way that you can be organized but it sounds like Grace what you're saying is like figure out what works for you and certainly try and use best practices and and adopt them but there doesn't need to be this super complex system and everyone can sort of figure out what resonates best with them absolutely there's a million ways to do every single process we're talking about whether it's renting maintenance request whatever the idea we're trying to tell you is that think about it like a business make sure there's a source of Truth and know that you can execute that however you want but do what makes sense for you so you actually use it and stick to it otherwise it's all going to crumble and you might write out this huge long operating procedure and never follow it that's useless so let's take kind of what you've talked about and and put it into practice right so let's say an investor they just closed on their first rental property they've been hounding Bigger Pockets for months now and they've been doing all the research and they finally did it they pulled the trigger they closed on their first rental property what should be their first or some of their first steps to get themselves organized one of the first things you should do as a firsttime landlord and this is something Emil and I did very very wrong is start quick guides these are little keys to the different important information in your business so it might be utility numbers it might be banking account numbers it might just be addresses but as I was talking about the different sources of Truth earlier that's how we started so whenever it was time to go find a utility number I'd be scrolling through my email or looking through my text messages trying to find whatever it is I was looking for whereas you if you just make a quick guide and this could be even for tenant communication or onboarding communication you know that is the source of Truth and everything gets organized and it's crazy how a little bit of organization is really the foundation for an efficient business that gets things done the right way the first time I would add to that even before you buy a property while you're going through the like escrow process you should be Doc documenting everything that you're doing reaching out to insurance agents Grace and I are both guilty of the day before closing I'm so bad about that yeah we love to forget it oh my gosh I still do it to this day I'm like oh man it's even on my list I forget to get an insurance quote and I'm like what the heck am I doing so put that on your list uh put all of your contacts that you're going to use for that specific property in your quick guide um don't forget to change out utilities into your name also super guilty of that so just before you even closed on the property property be documenting what you're doing you've both in the in our conversation so far referred to your properties as a business and I'm curious if you think one of the barriers here to setting things up is that people particularly when they start out don't see a single rental property or you know a couple of properties as a business and are just sort of treating it sort of as the side hustle or thing that they do on the side and that sort of prevents the profession personalization that you both are recommending here yeah we're both extremely guilty of this as well we've done a lot of things wrong which is why we're so happy to be sharing because these are this is turning into a confessional this is a tell off there are such common traps that lots of investors fall into so we neither one of us started calling our rental portfolio a business until we were probably over2 doors a piece but starting with your first property it is a business even if it's a side hustle you can have a part-time job and that's still a business so that also helps you manage your tenants if you have a business email they're going to take you more seriously if you say this is how my business does things these are our procedures they don't know they have no idea that you own one property they don't know that this is your first time doing this so if you start treating it like a business you will see that your tenants respect do more you get things done better you make more money in turn the whole thing so even with one property this should be a business to you I think that's something that a lot of landlords get wrong is they think that self-managing is a job and it can be if you make it a job when you call it a business it forces you to think about it of oh I own this business I'm the CEO do I need to be cleaning my properties do I need to be doing the sit and think where I reinvent the wheel every time I go to list that rental property or can I consider myself a business owner and then put myself in the shoes of how do I work on my business not in it and not reinvent the wheel and work on finding deals and things that are money-making rather than the things that just take a lot of time and don't make you any money so it seems silly and I always felt silly saying my business for a long time but it really is a mindset shift that helps pave the way for a lot of different things that you need to do within your business to make it easier so you can have more profit more time with less input you know that's a great distinction and I don't know that I've ever thought about it like that before when but you hear it all the time people are like oh you're a landlord you're just giving yourself another job no absolutely not I own a business right and there are jobs to do within my business and I can choose to do those jobs I can hire someone to do those jobs or I can bring in a piece of software that helps me do those jobs right but when you picture it as a business and not a job it forces you to think more like an owner and not an employee which is what we all need to do with our businesses but with that like I said you can bring in technology to do some of these jobs and for me like I said early on I realized I needed to bring in some piece of technology to help me but it was overwhelming and I have a technical background like I did software analytic software development like as my career so if it's intimidating to me it's got to be intimidating to somebody who does doesn't have that background so what types of Technology do people need to be looking for and implementing early on in their business well the first one is your property management software if you haven't already picked up on that Grace and I are huge proponents of a strong property management software we both use tenant Cloud but there's lots of softwares out there and you need to do your own research and decide what's best for you but you should have a software that at least does online Lease sign collects rent has a really robust maintenance system and a strong tenant messaging system so those are our minimum requirements for property management software and this is so that you can keep everything in one place we don't want our tenants calling us or texting us or emailing us with maintenance requests or thinking they can contact us outside of business hours and that's huge for a property management software it makes you look professional it puts a barrier between you and the Tenant so you don't make those emotional decisions the second that I would recommend for new investors starting out that want to have some sort of a tech stack is a bookkeeping software this is huge Grace and I didn't have one to get started I think we were both using Excel spreadsheets or maybe stessa or nothing or nothing Grace was using nothing she can tell that story but this is huge you have to be able to show how much you spent every year document what you're what you're even spending money on so that you can know if you're even running a profitable business and then the third is a project management software which we we can talk more about but just to give you the top three those are what I would say given that you've both scaled to the point where you were self-managing you did all the things yourself then you've started to bring some things in house like what is the difference between what you're doing and someone who's not self-managing at all like where do you see the distinction of what self-management is yeah the people who who continue to treat management as a job are going to crash and burn not be able to be proactive earlier we talked about how do you increase your profitability with the same rental portfolio rather than always focusing on acquiring acquiring acquiring and if you have the systems in processes to do that to review your finances to be proactive with your turnovers and who you're leasing to you're going to have such a more streamlined and hands-off business than if you are stuck in the job of self-management I I was making that face cuz that is a lot of money but I've also been there Grace I the the last STW for me before hiring a bookkeeper was I set up my own property management software and I accidentally put one unit into the wrong bank account into the other bank account and like at the end of the year I was like this property is killing it I am doing amazing and then this other I was like wow this deal really sucks it took me like way longer than I care to admit to realize that I was just depositing two cents of red checks into the wrong property and similar to you I don't think it was eight grand but it it definitely took a lot of time and a lot of money to fix that up and now I have a professional bookkeeper who does all this stuff for me I want to move to something that I think really what a lot of people want to hear about from you guys and that is tenant selection right so when it comes to finding tenants and managing tenants what is it that you guys do or recommend or has worked for your business because that is where everybody feels like they get kicked in the teeth sometimes yes this is absolutely the biggest part of your business in our opinion is finding the right tenant because they will make or break your property they will make her break you as a landlord emotionally no I'm just kidding but we we are huge proponents of choosing the right tenant waiting until you have a good applicant to move forward with them so I'll take you through our uh tenant onboarding process so obviously the first thing is listing it we pretty much solely list on Facebook Marketplace in the markets that we're in that is where most of the tenants are hanging out but we all know that there's tons of is this still available messages that come through I know it's like the bane of my existence as a landlord so right off the bat we have saved in our Notes app or Google Drive an automated message that gets sent back to these tenants and it says or possible applicants it says hi the property is still available until it's no longer listed if you're interested in the property here's our pre free pre-application and it sends them to a Google Document so this is huge because we want to make sure we're pre-screening tenants before we're even moving forward or wasting any more time with them are they even qualified so that's going to collect their name their income and obviously check your you know the fair housing laws in your state to make sure you can collect this information but just basic information previous landlord's name with their contact information and the reason why they're moving so just a couple basic things from there from the pre-screening application uh we go through if you're qualified we set up usually an open house or one or two dates that they can go on to our calendly schedule and book a time to view the property after they've viewed the property we have them submit a formal application that checks their background credit score and eviction history and while that process is going on we're also doing their employment verification and payub verification and previous landlord checks now this is huge and pro tip just because someone writes down their landlord's name is John Smith that doesn't always mean their landlord's name is John Smith so do a little extra research if you can look up the owner of the address that they say they're in verify that it matches up with that person when you call the landlord we like to use a little trick that says do you have any rental properties available instead of immediately going into hey I'm calling about Sam Jones is Sam Jones your current tenant well if it's that person's friend they're going to know that they need to lie for Sam Jones so if you just say hey do you have any rentals available if they're actually a landlord they're not going to be super confused by that question so landlord reference checks are huge because you want to make sure that they treated their last land lord kindly make sure they have employment history and credit check comes back so those are the basics of screening and we don't skip on these processes anymore because we have been burned too many times by placing the wrong tenant and I just want to add in that if you're busy running around barely keeping your head above water you're going to realize your tenant or your property needs to be rented a few days before it needs to be rented because that's what I used to do if you can get proactive and that's what working on your business is is getting proactive you have a checklist that says okay the day my tenant gets notice I start my pre-leasing I start the listing so now I know tenants are going to be looking when they're one or two months out not three days and you can be more proactive get better quality tenants a bigger tenant pool and place somebody who's going to be higher quality in your house stay longer and pay more rent with less turnover which are all good things for you in your business now I I want to move on and sort of talk about sort of how you both manage your time here because you're both trying to scale you're both managing your own portfolios but how do you decide what parts of p uh Property Management are worth it to you because there's so many different things you can do everything yourself you can get software you can get hire out uh people internally Amelia how do you think on the return on time and what is the like how do you decide what's worth it to you yeah that's a great question so there's so many components that go into owning rental properties and the way that Grace and I look at it is in terms of money-making activities versus activities that we can hire out that aren't worth our time so money-making activities for us is acquisition reviewing financials every month making projections and determining which properties are performing well and which aren't um determining which properties Maybe need some deferred maintenance to make them hold more value or appreciate and non-m moneymaking activities for us at this point are those maintenance requests that come in at midnight that need to be taken care of those can easily be outsourced we have processes written down for our property managers at this point where they can do those tasks little things like scheduling with handymen or anything like that that doesn't directly bring in more money for the business or help us with projections in the future has been hired out at this point so then Amelia that's interesting you say that because would you consider that approach still being a self-managing landlord I personally do consider myself still a self-managing landlord even though I have an internal property manager she's only working for me I have 41 doors at this point she just self- manages for my portfolio but I am still heavily involved in the oper ations of my rental portfolio so I'm not doing the day-to-day communication with tenants looking to make sure everyone's paid their rent serving notices if that needs to happen I'm looking at big picture I'm the CEO of my business I'm making sure that the rental portfolio is operating as it should yeah that that makes sense you know I actually like to divide my management of any particular deal into two different categories one I would say is operational management which is sort of like the day-to-day stuff so you know if you're renting a property out uh yeah it's all the stuff we're talking about working with tenants if it's short-term rental it's managing guests but there's this whole other side of managing a rental property which I would personally call Asset Management which is like what are you doing with the physical asset to maximize its value and that is stuff like you know are you going to do a burr are you going to do a rehab what's the scope of that rehab are you going to you know reposition the property are you going to subdivide it whatever comes up in a particular property and to me that part I've never figured out a way to Outsource like you can Outsource sort of like the day-to-day stuff but asset management and sort of like being the the last line of defense and the person who's like really ultimately responsible for the success of any individual deal like personally I don't know if you can Outsource that Henry are you sort of the same way yeah absolutely I think that that falls into exactly what a milon and Grace defined as money-making activities because I think this is a and and I think this is a part of management that people don't do enough even experienced operators don't do that enough and and I've been guilty of this because we get so focused on acquisition in order to scale that we forget that we've got scale in our current portfolio if we monetize the properties to their fullest potential and I think that that's something only that's it's really only something you or some sort of like coo that you hire would be able to do somebody who's specialized in understanding your portfolio the intricacies of your portfolio and then specialized in the industry because if you're in short-term rental there are things that you can do that you can't do in long-term rental that can maximize your your monthly uh income right and so it's really you really have to have that specialist point of view but this is the like far less talked about part of growing and scaling a real estate business that I think needs to be more on the Forefront and if you don't refer to it as a business you are only looking at that little sliver of property management it doesn't even occur to you that there's an overarching manager the asset management what we're all talking about and so you never think about it you never do it and one of those proactive things that came to my mind when you were talking Henry is my internal PM handles all the leasing and turnovers but as the asset manager a question I might bring to him is hey how do we eliminate winter turnovers and I focus on the bigger picture okay we only offer six-month leases if it's you know if they start the lease after October it has to be 6 months so things like that that are the bigger picture preventing turnover which makes me money that I'm talking about as the asset manager but I'm not going doing the nitty-gritty I don't at this point even know my tenant's name I might look them over but I don't talk to them on a day-to-day he does that got it so it sounds like both of you sort of started as s you know doing 100% of the management everything from deal you know picking up the phones uh you know signing the leases yourself Amelia at what point did you decide that you needed to hire someone internally that's such a great question so I was at 36 doors I hired someone internally and I have a mixture of long-term midterm and shortterm so there's a lot of moving parts and one thing that held me back from ever hiring someone out was the fact that I wasn't even organized enough myself yet at that point that I felt I could train someone else on it but I hired someone so that they could start documenting the things that I hadn't yet documented but to go back to your question how did I what was the turning point it was when I really started to dig into my books and realize that I was losing money because I wasn't able to focus on the asset management and I the $500 a month that I pay my property manager I save just by being a better business owner that was the huge turning point for me there was I was doing bookkeeping I was doing Property Management I was doing acquisition I was doing every every single thing in my business uh monthly rent uh payout to my partners all of that was me and I was losing money because I was trying to do too much so I'm very Money Motivated and that was the turning point in my business yeah there's there's really two schools of thought when you think about when is it time to to bring someone in to help with some of these tasks right there's a school of thought that where you need to have enough income coming in that you can afford to pay for somebody and then there's also the school of thought to where uh am I taking on too much where I'm losing money those two points can be different right because each person's capacity to manage things is different based on what's going on in their life and so um I think when people ask this question they want to know like you know when's that point is it 10 doors is it 20 Doors is it 30 doors when can I truly afford to hire somebody but more importantly like how did you feel and this can go for both of you how did you feel feel when you hired somebody did you feel like oh my gosh yes this I needed to do that cuz that's what I felt when I hired somebody and that let me know that I should have done it a lot sooner yes 1,00% I it was such a huge relief for me and I said I'm I have to sign out of this I will no longer be looking at this software Sarah my property manager manager it's on you now if you need me I'm here but I can't be in here anymore it's too emotional for me I just want to add for me I'm very logical and numbers driven and while yes emotionally I knew I needed to hire somebody and it was an immense relief when I did I looked at it as if I bring somebody on what can I now do in flips to pay for that person and I was doing maybe a couple of rehabs a year and now he's been with me six months now and we're doing six flips right now which I never ever ever would have thought possible so you don't have to look at at at it as how can I make this such this much money and then drop my income cuz I hire it out you can also look at it in a safe way how can I leverage this person to make more money yeah it's definitely uh I don't know if double-edged sword is the right way to say it but it definitely there there's definitely two things to be thinking about because yes for me I was very similar to you guys where I didn't want to hire somebody I didn't want to hire somebody and then someone pointed out to me that I was losing more money by not staying on top of my turnovers by not getting to uh by not getting to three-day notices on time and by not collecting on time then I would have just paying the salary for someone to stay on top of those things for me and on top of all that I get that time back to grow my business more so I think that's a a a fantastic perspective and approach and I'm glad that it's you're right it's all about the data and it's all about understanding what's going on in your business so you can make those decisions all right well thank you both so much for sharing your stories and knowledge with us this was a very uh cathartic exercise I feel like for all of us just to admit a lot of the mistakes that we have all made as Real Estate Investors so it was a lot of fun Grace and Amelia thank you so much for joining us today thank you so much if you want to learn more from grace and Amelia definitely make sure to check out their book The self managing landlord you can do that at www.biggerpockets.com managing book it's biggerpockets.com managing book and of course as always if you want to connect with them individually we will put their contact information in the show notes below Henry thank you so much for joining me man I know you enjoyed this a lot it seemed like you you enjoyed getting some stuff off your chest over the course of this conversation it was like looking in a mirror so thank you for making me realize the flaws in my business hopefully that's behind both of us at this point in our careers amen all right well thank you all so much for listening we'll see you soon for another episode of the Bigger Pockets podcast [Music]

Channel: BiggerPockets

Views: 17,861

Keywords: property management, property manager, how to manage rentals, property management company, real estate investing, invest in real estate, real estate investor, managing rental property, rental properties, rental property, how to manage rental property, managing rental property remotely, managing rentals, landlord, landlording, landlord tips, landlording tips, landlording 101, managing investment properties, real estate, investing, biggerpockets, biggerpockets podcast, podcast

Id: AQrQbgAkT9w

Length: 38min 27sec (2307 seconds)

Published: Wed Apr 17 2024