Hi everyone, I am Grassroots Cat. Today I will show you how to use Taobao official direct shipping and its consolidated shipping No worries, I will show you both shipping from purchasing products to taking products at self pick-up points. I will show you every steps so that you can see the difference between two methods At the end of this video, I will talk about what are the advantages of official and non-official shipping? I will also offer some shipping coupons to everyone There are 450 coupons Total value of HK12,500, first come first enjoy Ok lets get started First of all, we register Taobao and Alipay account I will show you again my earlier video which already demonstrated the registration so that you can follow it step-by-step Register Taobao account first Search "Taobao" at Google play store or apple store Press " Install" Then open the app Press "Register/login" at bottom right Press "Register Now" Use mobile number to register Taobao Select "Hong Kong, China" Scroll to the bottom, find "Hong Kong, China" in X Then enter your mobile number Press "Register" They will send you an SMS verification code We input the SMS verification code After verification, Taobao account is successfully opened Now lets open Alipay account We search "Alipay" at Google Playstore Press "Install" Then open Alipay Press "Next" Select "Traditional Chi" then "Next" We don't need to register an unique Alipay account We only need to login Alipay by using our Taobao account Click "Taobao User Login" "Confirm Authorization" Then we successfully login to Alipay Now we set up a 6-digit payment password Every time when you pay you must enter 6-digit payment password It likes your EPS password or ATM card password So please dont let others know your password After setting up payment password, use mobile number for verification Enter mobile number Press "Activate Now" You will receive an SMS immediately There is a verification code in the SMS, we need to fill in the code Press "OK" After the verification is successful, the process of opening Alipay is completed Now top up Alipay balance with cash We top up Alipay at OK convenience store or 711 store I top up $100 Press "Top up" in the upper right corner Tap “Top up with cash” Tap "Top up at store " It will appear a QR code , please show to the storeman After topping up, it shows the balance of $100 Now we can go to official shipping demonstration First step is to fill in the Hong Kong address in the Taobao APP Enter the Taobao APP Click "My Taobao" in the lower right corner and then click "Settings" in the upper right corner Tap "My Shipping Address" Select "Add Shipping Address" Fill in recipient name which is your full Chinese name Your HK mobile phone number and Hong Kong residential/work address After filling in, click the lower right corner to set as "Default Shipping Address" " Click "Save" It has been chosen Taobao official shipping method by default Lets add something to our shopping cart I want to buy cleaning sponge, then I search "cleaning sponge" I am interested on this cleaning sponge, then I click it You can see the introduction of cleaning sponge. If you are OK, press "Add to Cart" It will ask you which kind of sponge you like Two layers or three? Or special package? I will buy the grey black with three-layer (5 pcs), 6.5 RMB one, I click on it Click confirm to add to the shopping cart If you want to buy more stuff at this store Click the shop icon It will direct you to the homepage of this shop For example, if you want to buy clothes hangers from this store, you can click “Products” at the top Tap the icon to search “Hangers” Then you see what clothes hangers are available in this shop In addition to cleaning sponges, this shop also sells many type of hangers I think the one in the second row is good I click to see After entering to hangers product page, you can scroll down to see the product introduction Time is running short, I will not talk this hangers in details I put into my shopping cart directly OK, I bought clothes hangers and cleaning sponges at one store Now I want to buy a cat plate I search from Main page on Taobao APP Search "'Ceramic cat paw plate" The one on right top corner is cute, I click into it No problem, add it to the cart It asked which plate you wanna buy I think the white round cat plate with brown hand at top left is cute I click on the picture and then confirm Go to Taobao's homepage At the bottom of the homepage, press "Shopping Cart" to prepare for payment "Cat plate", "Hangers" and "Cleaning Sponges" that I just selected are ready I click "Select all" at bottom left Click pay at bottom right The middle part is the setting of "official shipping" Here You can click "Change" Then choose which official shipping methods to deliver Hong Kong There are three methods, first "Official direct shipping" Second, "Official Consolidation-Standard" Third, "Official Consolidation -Quick" Second and third are the same: Official Consolidation The difference between them is the delivery speed In short, there are two ways of official shipping One called "Official direct shipping", another one called "Official consolidated shipping" Furthermore, "Contact the seller to deliver" But we seldom use it and it is not related to official shipping so I won't talk much about this today Where are the differences between "Official direct shipping" and "Official consolidated shipping"? "Official direct shipping" which means you pay for the products and shipping fee in one go You only need to pay once "Official consolidated shipping" which means you need to pay separately First payment is purchasing your products Second payment is paying your shipping fee This is the main differences between "Official direct shipping" and "Official consolidated shipping" I will show you "Official direct shipping" first Select ""Official direct shipping"" Check the price rate at "Price list" It will tell you how shipping fee is calculated If you are interested, you can click and see it. I won't go into details. OK No problem, the back to previous page Go to check out page We select "Official direct shipping" The cat plate is ¥22.79 I bought clothes hangers and cleaning sponges at "JujiaJia" store "JujiaJia" store 's amount is ¥13.4 For all products, the price in total is ¥36.19 plus shipping fee ¥14.5 So the price displayed at the bottom is ¥50.69 If the price is OK, we see where is the pick-up points I set a Tsuen Wan address as default delivery address Taobao will automatically help me choose a pick-up point near my home See, it is Tsuen Cheong Center If you dont want to pick up near your home, you can change pick-up point Press "Change" on the right There are many self-pickup points to choose You can pick up at the post office and 4PX network I choose Tsuen Fung Center then press OK The address automatically changed to Tsuen Fung Center After selecting the self-pick-up point, you can pay Go to the bottom right, "Pay now" Enter the 6-digit Alipay payment password After the payment is completed, nothing we need to do We just need to wait for the SMS notification to pick up the goods Now I show you the "Official consolidated shipping" This time I will buy exactly the same things, you can see the difference between two First step "Add to Cart" I will buy the hangers and cleaning sponges at "JujiaJia" store again Also I will buy the cat plate on that same store But this time I will choose black & white plate It doesn't matter. The price and weight of the plate are the same as before Now click "Select all" in the lower left corner Then click "Checkout" in the lower right corner We back to this page again This time we will try "Official consolidated shipping" Select "Change" Choose "Official consolidation- Standard" Since the price of "Standard" and "Quick" are very different We don't need to be so fast, use "Standard" is OK After selection, if you want to know the rate of "Official consolidated shipping" you can check the price here again It is very clear If you want to know the details, you can check it yourself Select the self-pickup point on this page Click here Many self-pick up points to choose This time I pick up at Cheong Ning Plaza Press OK After pressing OK, you can pay for your product items now Please note that I pay for the products now, I still not yet to pay my shipping fee Tap "Payment Method" Use Alipay to pay for the product items Tap "Pay now" in the lower right corner Enter the 6-digit Alipay payment password Now, shopping part is completed You can go to "My Taobao" in the lower right corner anytime To check if the goods have arrived the official warehouse in the middle “To be received” You can click “Tracking” See, the products are not yet arrived official warehouse "Transfer Warehouse” to “Destination” all in grey color which means not started shipping yet We can go "tracking" to check the cat plate zoom out to see the map A long way to go, not yet arrived to warehouse too After 3~4 days, I got Taobao notice and asked me to do consolidation Click "Message" in the middle of the bottom You can see "Logistics" You can see there is "Consolidation Reminder" displayed on the top of your products which means the goods arrived official warehouse You can consolidate and pay for the shipping fee Go to homepage and choose "My Taobao" in the right lower corner "To be receive" Scroll down and find "Tracking" button from "JujiaJia" store See the "Consolidate" button We check the "Tracking" at the plate store "Consolidate" button also appear So it means the products of "JujiaJia" store and plate store have arrived to warehouse, so we can consolidate now Before that, I need to tell you a basic concept I bought hangers and cleaning sponges from "JujiaJia" store I bought cat plate from a plate store We only need to consolidate two boxes in consolidation process Because "JujiaJia" store will pack the hangers and cleaning sponges into one box and deliver to official warehouse I only buy one cat plate at plate store so I only need to combine two boxes Remember this concept is OK We back to this page Press "Consolidate" to merge all boxes and pay shipping fee You may ask why you press "Consolidate" from "JujiaJia" store instead of cat plate store? In fact, it doesn't matter whether you merge from "JujiaJia" store or from cat plate store The next page will show you all delivered items in warehouse So it doesnt matter where you press it Press "Merge Transshipment" to go to the next page See, it is what I just mentioned All items in warehouse are displayed, cat plate also appeared I clicked "Select All" in the lower left corner Then clicked "Shipping Fee" in the lower right corner You can choose "Home Delivery" or pickup at "Self-pickup Point", "Self-pickup Counter" or "Post Office" We pickup at" Self-pickup Point" if no problem then next If you want to change the self-pickup point, you can change here Here show you the consolidation order We merged 2 packages If no problem, choose "Submit Payment" in the lower right corner pop-up screen ask you how to receive shipping notification Press "Setting" and select "SMS Notification" I will receive an SMS notification after the goods arrived the pick-up point Press "Setting" Click "Submit Payment" in the lower right corner After paying my shipping fee by Alipay. Everything is completed Nothing we need to do Just wait for the SMS to notify me when the products arrived pick-up point I have completed "Official direct shipping" and "Official consolidated shipping" Now lets review the steps "Official direct shipping" first First step is to "Add to shopping cart" Then pay the product and shipping fee in one go Next, receive the goods, done! "Official consolidated shipping" "Add to shopping cart" The first payment is the for the products The second payment is the for the shipping fees Finally pick up the product For the shipping costs, I bought same things in my two demostration Official drop shipping is expensive at ¥1.8. "Official direct shipping" is 15% higher than "Official consolidated shipping" How about the time difference between them? I use "Official direct shipping" to pay everything on 10th Oct I received my products on 16th Oct For "Official consolidated shipping", I paid products on 18th Oct I paid shipping fee on 23th Oct I received products on 25th Oct. It takes 8 days in total. Which one is better? Official shipping or non-official shipping? Lets do some comparisons here Official advantage is, all process is done within the Taobao APP, very simple and direct For non-official service provider, you need to download their APP For official logistic service, some items can be returned to China For non-official service provider, you cannot return any of your products to China If you find the goods are damaged, you need to return using other methods However , using official logistics does not mean all products can be returned It depends on whether the goods you bought included return services I will show you how to find returnable/ refundable products First set up Hong Kong delivery address as default in Taobao APP Choose "Regions" Set up "Hong Kong China" The Taobao APP interface will be different products are not the same as pervious setting We choose this product Scroll down and see "Local return" See the introduction of "Local return" It supports user to return products to local warehouse No need return to China See "Details" for more information It mentioned, if you dont like the products or anything wrong with the product, you can apply return Once the store agreed, you can return your product to local warehouse Scroll down for more explanation I am not going to talk in details, if you wanna know more about "Local return" you can check by yourself anytime In addition to "Local return", official logistic also provides "Cross-border return" How to find them? Choose this product it appeared "Cross-border return" to see more information by clicking "Return the products to Hong Kong official self pick-up point" Return to China by official service We can check more information here After applying "Refund", you can choose self pick-up point to return Bring your ID card and product to self pick-up point After self pick-up point received your products, you can go to Taobao for paying shipping cost Shipping cost is the cost from pick-up point return to China After successfully paid, you can be do tracking to see if it is delivered to China For the rate of shipping, it doesnt mention here Charging model is first 1KG, then every 1KG When you pay shipping cost, they will show you the price It states that "Currently only supports the buyer to pay the freight first" which means Hong Kong buyers need to pay the shipping costs of HK-CN The biggest difference between local return and cross-border return is local return does not need to ship the goods back to the mainland, you do not have to pay the shipping fee but cross-border return means that the official sends the goods back to the mainland and you need to pay the shopping cost Of course, there is third situation like this one without "local return" or "cross-border returnable" which means, even you use official shipping, if there is damage or you dont like your products You need to find your way to return Back to this page The third discussion is prohibited items The official logistics need to set the Hong Kong address as default address Many items are prohibited you are unable to put items into shopping cart Instead , using non-official service, set up a Mainland warehouse as default delivery address Many items can be added to the shopping cart and shipped to Hong Kong I will demonstrate Now Hong Kong address as default address I search Joyoung flagship store I choose cooking machine See, "This product is not available for sale in the current region." I try "Three Squirrels" Click "Chicken Wing" See, "This product is not available for sale in the current region." When I click "Change Address" on the right After setting the Mainland address of warehouse as my shipping address I can put them into shopping cart now This is what I can see the limitation of official service many things cannot be shipped to Hong Kong I bought many items from Taobao each time, at least a dozen or 20 items if there are many things banned, it is not convenience The fourth discussion is customer service contact platform Personally I think the official customer service is difficult to find However there are many ways to find non- official service provider Relatively easy to find them You can find them through APP They usually have whatsapp, if not, they usually have facebook if no FB, they usually have wechat It is real person to reply (not AI) thus many ways to find customer service Point 5, i think non-official service provider can deliver goods faster than official service once products arrived official warehouse, it takes at least 2 days to HK However, if you pay shipping fee to non-official service provider today 70-80% chance you can get your items next day The last point, I think it is very important once you know how to use non-official service to consolidate items to Hong Kong You can use the same method to other platforms, like JD.com You can change non-official service provider anytime subject to your needs For example, I need to ship large item I will choose cheaper cost provider If I only ship small item I find a provider which can delivery single item in lowest cost In short , you can always choose your best service provider use the most favorable way to ship to Hong Kong To be concluded, I like non-official service provider more Less prohibited items I can easily add 8~10 items in my cart and pay Of course both official or non-official shipping services have advantages It doesnt mean you use official then you cannot use non-official next time The most important is consider your needs every time Choose the best offer and best way to ship
